WHAT DOES A DELIVERY CONSULTANT DO?

Published: October 7, 2024 - The Delivery Consultant plays a crucial role in leading business and technical workshops to elicit customer requirements effectively. This position supports commercial teams during technical pre-sales discussions and RFP responses, ensuring both solution and commercial viability. Additionally, the consultant is responsible for aligning business requirements with visual aids and documenting technical functions, fostering clear communication of technical challenges and facilitating knowledge sharing within the organization.

A Review of Professional Skills and Functions for Delivery Consultant

1. Delivery Consultant Duties

  • Candidate Sourcing: Be focused on sourcing, researching, and developing the candidate network.
  • Client Relationship Management: Operate across key client accounts, developing a deep understanding of their requirements and supporting them by delivering excellent talent.
  • Brand Representation: Take responsibility for representing their brand, values, culture, and goals to candidates during the recruitment process.
  • Collaboration: Work closely with Senior Recruitment Specialists and Account Managers.
  • Candidate Registration: Register candidates on online portals and face-to-face.
  • Database Searching: Search through the internal database for relevant candidates to suit the job.
  • CV Review: Go through the job ads and read CVs, fishing out the relevant ones.
  • Phone Interviewing: Contact candidates and perform phone interviews to establish their experience.
  • Compliance Adherence: Adhere to right-to-work policies and compliance.
  • CV Editing: Edit and help candidates write CVs.
  • Customer Service: Perform general customer service duties (answering phones, emails, making calls).
  • Role Delivery: Manage a variety of roles within the technology space to deliver candidates.
  • Market Learning: Engage in continuous learning to stay up-to-date in the market with the development of technology and data tools.

2. Delivery Consultant Details

  • Delivery Management: Drive delivery activities across Accenture applications.
  • Scope Definition: Work with stakeholders to define the scope.
  • Schedule Alignment: Engage teams across the enterprise to align build and test schedules.
  • Risk Management: Manage issues and risks and plan cutover activities.
  • Dependency Coordination: Coordinate dependencies for FY22 releases.
  • Change Management: Lead change management efforts for Attributes scope.
  • Release Requirements Definition: Define release requirements across the impacted apps.
  • Release Team Collaboration: Work with the Accenture release team.
  • Candidate Identification: Identify potential candidates using the latest and cutting-edge technology available in the market.
  • Brand Awareness: Increase brand awareness and proactively build out the talent pipeline through outreach, networking, and great content.
  • Job Advertising: Advertise vacancies on various digital media platforms.
  • Candidate Evaluation: Evaluate candidates across different vacancies.
  • Market Analysis: Analyze and complete competitor and market analysis to help map the hiring strategy.

3. Delivery Consultant Responsibilities

  • Operations Support: Carry out Level two daily operations activities/production support for Metals trading and shipping business.
  • Issue Resolution: Resolve production issues working with users and vendor partners in a timely manner.
  • Incident Management: Handle Incident Management, Stakeholder Management, Third Party Vendor Management.
  • Change Management: Support change management and have a great understanding of the Change release process, testing (UAT, Regression), and deployment.
  • Service Delivery: Ensure information technology service operations with internal and external service providers are delivered against targets and contractual obligations.
  • Operational Review: Participate in operational reviews with service providers, inclusive of continuous improvement.
  • Process Improvement: Develop and recommend improvements to advanced and complex application support processes and procedures.
  • Ticket Management: Review, analyze, and prioritize incoming incident tickets and/or user requests.
  • User Communication: Keep an open channel of communication with users and respond to advanced and complex application support requests and needs.
  • Complex Issue Handling: Handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff.

4. Delivery Consultant Accountabilities

  • Customer Value Delivery: Deliver exceptional customer value through ThoughtWire products in Smart Hospital suites.
  • Project Management: Manage all phases of multiple projects from initiation to closure while leveraging best practice standards and processes.
  • Client Collaboration: Collaborate with clients on a daily basis to clarify requirements, negotiate decisions, handle feature issues, provide an escalation point, and perform project and risk management.
  • Workshop Facilitation: Lead and deliver ThoughtWire workshops with stakeholders such as end-users, business operations, and technical SMEs to gather and clarify requirements for the implementation.
  • Communication: Proactively communicate and collaborate with customers to analyze information needs, business requirements, and business constraints.
  • Customer Discovery: Engage in customer discovery, which may include user journeys, location mapping, dashboard visualizations, system integrations, user acceptance testing, and end-user training.
  • Project Artifacts Delivery: Deliver the following project artifacts as needed: Request for Proposals, Statements of Work, Project Plans, Business Requirements Documentation, User Acceptance Test Documentation, Change Requests, Training Documentation, presentations, and briefing notes for all levels of the internal and external stakeholders.
  • Progress Monitoring: Monitor and report on project progress, problems, and solutions to all stakeholders and escalate issues.
  • Resource Alignment: Ensure all resources are aligned to meet scheduled deployments.
  • Rollout Planning: Lead in production rollout planning, including training, project launch, and post-project go-live support.
  • Team Collaboration: Collaborate with internal teams such as Sales & Marketing, Engineering, Product, and Customer Success, keeping them informed about plans, ongoing delivery, and any meaningful changes that may arise.
  • Methodology Execution: Execute current implementation methodology on projects and continuously refine and improve current processes.

5. Delivery Consultant

  • Solution Strategy Development: Develop a solution strategy within the context of dynamic, agile, rapidly evolving environments.
  • Artifact Production: Produce best-in-class artifacts while conforming to IMImobile ways of working/procedures (SoW, BRD & HLD).
  • Workshop Leadership: Lead business and technical workshops to effectively elicit customer functional and non-functional requirements.
  • Pre-Sales Support: Support commercial teams during technical pre-sales discussions and RFP responses as required, ensuring solution and commercial viability.
  • Business Requirement Alignment: Align business requirements with visual aids (Wireframes, UML/BPMN modeling).
  • Product Knowledge: Understand IMImobile core products and identify the most appropriate products for clients based on their requirements.
  • Challenge Communication: Ensure technical challenges are communicated effectively, following IMImobile procedures, and own the task through to completion.
  • Knowledge Sharing: Participate and contribute to knowledge sharing.
  • Technical Documentation: Document technical functions, their relationship to product features, and how those features solve business problems for non-technical audiences with varying knowledge levels of the subject matter.
  • Candidate Sourcing: Source and headhunt using various job boards and LinkedIn.
  • Candidate Qualification: Qualify candidates to find the best in the market.
  • Database Building: Build a strong candidate database and strong relationships.
  • Interview Coordination: Assist with organizing interviews, receiving feedback, and supporting candidates through the process.