What Does A Delivery Director Do?

WHAT DOES A DELIVERY DIRECTOR DO?

Updated: Nov 25, 2024 - The Delivery Director spearheads the initiation, planning, and execution of large-scale, complex projects, ensuring alignment with delivery standards. This position leads cross-functional collaboration between stakeholders and teams to define the Product Delivery Roadmap, address issues, and drive optimal solutions. The director also oversees project progress, communicates with key stakeholders, and ensures timely delivery while proactively identifying and mitigating risks.

A Review of Professional Skills and Functions for Delivery Director

1. Delivery Director Duties

Stakeholder Management: Partners with key stakeholders and BDTs to drive the delivery of high-value business capabilities.
Stakeholder Engagement: Establishes and maintains support from key stakeholders within and across relevant business units to identify, then achieve, product objectives and outcomes, consistent with Customer Enablement and the Association’s vision.
Agile Leadership: Manages and leads the ongoing delivery of industry and agile best practices while conforming to the business, technology, product, and initiative needs.
Collaboration: Collaborates with other Directors/Managers within Customer Enablement and the Business Delivery Teams to ensure alignment across all delivery efforts.
Reporting: Prepares regular reports for Customer Enablement and Business Delivery Team leadership, demonstrating delivery of value and delivery quality.
Performance Management: Responsible for delivery performance, delivery quality, resource performance, resource allocation, and decision-making affecting the success of BDT delivery.
Financial Management: Manages budget and expenditures within the assigned area and participates in the ongoing review and forecasting of expenses.
Budgeting: Assists in the annual IT budget review process and manages the approved Customer Enablement budget throughout the year.
Technology Research: Researches new technologies, services, and standards, and recommends and implements changes where appropriate.
Continuous Improvement: Drives continuous improvement across all areas, including Business Delivery Teams.
Team Development: Develops and oversees a team of employees and contractors through ongoing execution of recruiting, development, retention, coaching, and support, performance management, and managerial activities.
Best Practices: Accountable for ensuring best practices and standards across the assigned community of practice (Agile, Testing, Solutions Development, Business/Systems Analysis).

2. Delivery Director Details

Delivery Excellence: Responsible for solution and/or overall project outcomes, driving Delivery Excellence while modeling delivery competencies for others.
Solution Development: Develop high-impact solutions.
Architecture Leadership: Lead the development of target-state architecture patterns.
Migration Leadership: Lead the development of migration processes.
Technical Expertise: Leverage deep expertise to guide teams in developing complex, high-quality solutions, generating best practices.
Program Management: Operate at the program level to provide best practice across technical and operational teams.
Customer Satisfaction: Help project/account teams implement customer satisfaction strategies.
Executive Presence: Model executive presence to gain consensus, highlight results, and manage risk.
Financial Management: Responsible for aspects of project financial and operational health (e.g., margin, managed revenue, staffing, engagement), maximizing value.
Talent Management: Provide input into people processes in delivery environments and areas of expertise (e.g., talent acquisition, performance management).
Opportunity Identification: Proactively identify opportunities for Slalom in delivery environments and/or areas of expertise.
Sales Solutioning: Lend expertise and/or lead sales solutioning for targeted pursuits.

3. Delivery Director Responsibilities

Project Delivery Management: Responsible for the team's DP & SW project deliveries on time as per the quality SLA's.
Team Leadership: Responsible for the deliverables of 15-30 people and 1-3 Managers as direct reports.
Operational Consultation: Supports strategic client pitches/business by providing consultation around operational approaches.
KPI Management: Responsible for key performance indicators for the team, which are defined by GDC policy from time to time.
Billable Hours Achievement: Achieving the target for billable hours.
Service Level Development: Developing workable service level documents with clients.
Stakeholder Liaison: Liaise with all stakeholders and act as the first level of escalation point.
Account Governance: Provide account-level governance to proactively identify and manage issues and risks within the Client Deliverables-Operations team and escalate to relevant stakeholders.
Project Quality & Financial Effectiveness: Own the quality, timeliness, and financial effectiveness of all projects to ensure outputs are delivered right the first time.
Performance Metrics Compliance: Meets the expectations of defined performance metrics and competencies.

4. Delivery Director Job Summary

P&L Accountability: Has P&L and resource accountability in the Sub Region.
Customer Satisfaction Management: Owns customer satisfaction and employee leadership performance in the Sub Region.
Service Process Management: Accountable for the end-to-end service process and customer experience from call receipt to call closure.
Innovation Implementation: Incorporates innovative business practices and models to drive customer loyalty in a very competitive landscape.
Collaboration: Ensures good cooperation and collaboration with other business partners (Sales teams, OF, COpC, SPL, etc.).
Business Planning: Drives business planning as well as operational and organizational development in the Sub Region.
Business Model Execution: Executes upon and grows a highly transactional business model (operational excellence) as well as creates a customer intimacy model for key accounts.
Customer Alliances: Maintains customer alliances with key Agilent customers, as well as builds strategic partnerships to execute the business strategies.
Continuous Improvement: Actively fosters a quality and continuous improvement culture within the organization, challenging the status quo to improve business operations and cost-effectiveness.
Operations Review: Reviews all business operations to ensure brand, culture, and strategic objectives are achieved.
Brand Protection: Safeguards the Agilent brand, reputation, and assets by ensuring policies and procedures are maintained and followed in accordance with corporate guidelines.

5. Delivery Director Accountabilities

Team Leadership: Lead and develop team members in line with the values of KONE (Care - Customer - Collaboration - Courage).
Service Culture Promotion: Promote a service-minded culture and outside-in thinking in Delivery Operations.
Installation Operations Management: Drive efficient, safe, and high-quality installation operations in line with KONE methods.
Resourcing & Competence Management: Ensure quality of resourcing and manage installation capacity and competencies.
Strategic Planning: Contribute to the strategic planning of the department at the executive level.
Sustainability Strategy Development: Develop and implement a strategy that is in line with the organization's overall vision and long-term objectives in sustainability.
Target Setting & Performance Monitoring: Set targets for Delivery Operations, follow business performance, and give actionable feedback based on business metrics.
Budget Management: Establish operating budgets and monitor customer service, safety, quality, and financial performance to optimize resources and prioritize investments.
Cross-Functional Collaboration: Work in a cross-functional environment, requiring intense collaboration with technology architects, portfolio leaders, delivery leadership, delivery excellence teams, and client stakeholders.
Global Team Management: Build and manage global teams of Project Managers, Scrum Masters, Agile Coaches, Architects, Data Engineers, Data Visualization Experts, and Data Scientists for client engagements.
Data & Analytics Program Management: Manage and deliver large and complex data and analytics programs for customers.

6. Delivery Director Functions

Delivery Oversight: Setting the standards for delivery oversight, monitoring, quality assurance, and standardization support for programs across PwC core lines of service and for global clients.
Strategic Relationship Building: Develop deep strategic relationships across all lines of service, delivery core stakeholders, business owners, and external client base.
Vision Setting: Set the vision for the delivery of the Supply Chain and Operations Managed Service value propositions, reflecting client demand across the PwC network.
Team Scaling: Define and deliver the vision for a scaled delivery team, underpinned by technology and data-driven insight.
Technology Utilization: Maximize the potential for utilizing repeatable technology solutions to support high-quality, future-proofed outcomes to ensure alignment with market movements.
Risk Management: Act as an escalation for resolution of risk exposure across multiple projects and engage with key stakeholders impacted by risks.
Continuous Improvement: Create a culture of continuous improvement across the Supply Chain and Operations Managed Services team.
CI Tools & Techniques: Help all areas of the organization use CI tools and techniques to improve customer satisfaction, benefits realization, and staff engagement, targeting areas that offer the greatest reward in delivering the strategy.
Analytics Program Management: Accountable for overall Analytics programs across LS customers' outcomes and deliverables.
Progress Review: Review engagement progress, scope, timelines, and budget.
Contract Management: Manage contractual obligations and support presales activity.

7. Delivery Director Job Description

Solution Delivery Expertise: Showcase expertise in solution delivery and account management across a range of clients within the public sector, primarily Local Government and Health.
Creative Problem Solving: Offer perspectives and creativity to develop innovative solutions to clients’ challenges.
Client Relationship Management: Manage external client relationships, engaging with senior stakeholders and acting as a trusted advisor, including Directors of Adults and Children’s Services, Directors of Place, Financial Directors, and Transformation Directors.
Delivery Standards Leadership: Act and be seen as a role model for delivery standards across the business, ensuring these are clear, understood, and delivered to a high quality in project work – achieving strong impacts.
Project Team Management: Directly manage project teams, ensuring work is delivered on time, on budget, and to high quality, demonstrated through client feedback.
Value Proposition Development: Identify new value propositions or impact from delivery that will support broader company growth, working with directors to achieve clear go-to-market strategies.
Goal Setting & KPI Management: Establish specific goals and KPIs that indicate success and ensure tactics help achieve those goals.
Strategic Planning: Drive country-level strategic planning and oversee the implementation of business plans, strategies, budgets, and forecasts that reflect and deliver upon the longer-term global objectives and priorities established.
Employee Motivation & Development: Establish an environment that facilitates and motivates employees to work toward the achievement of organizational goals by helping develop career paths, training programs, and team-building activities.
Operational Efficiency: Help ensure the proper operational controls, administrative/reporting procedures, and people/systems are in place to effectively grow while ensuring operating efficiency.
Utilization & Team Optimization: Overall utilization management, team optimization, prioritization, and contract management for the teams.
Reporting & Analysis: Prepare and present reports, analyses, and findings to leadership and partners.

8. Delivery Director Overview

Leadership: Provide leadership to help define and drive strategy within Cell and Red Badger.
Business Change Management: Proactively drive business change with Red Badger leadership and teams.
Financial Metrics Management: Work closely with finance teams to understand and act on Cell’s metrics (e.g. profit and loss, utilization, and people happiness).
Culture Ambassador: Be an ambassador for Red Badger and champion its culture.
Client Account Management: Lead and own client accounts and work streams, from shaping a project to delivering agreed outcomes.
Trusted Advisor: Become a trusted advisor for clients by collaborating with them to solve problems and create digital products and services that deliver business and user value.
Stakeholder Communication: Communicate with confidence to a broad range of stakeholders and client teams.
Commercial Contribution: Contribute to the commercial success of Cell (margins, revenue, utilization, cost of sale).
Contract & Scope Management: Lead and agree on legal terms, scope, cost, team shape, and timeframes (with support from other Cells and Core Services).
Relationship Building: Build meaningful stakeholder and client relationships.

9. Delivery Director Details and Accountabilities

Business Opportunity Identification: Identify new and existing business opportunities within an account.
Digital Transformation Leadership: Be accountable for complex digital transformation projects and help shape the delivery strategy to achieve client outcomes and ambitions.
Opportunity Qualification: Support with qualifying and shaping early-stage opportunities, and create proposals for new or existing clients.
Client Network Growth: Work with sales and marketing teams to activate and grow the client network.
Sales Leadership: Lead sales activities, from pitching and planning through to commercials and project kick-off.
Go-to-Market Support: Support go-to-market campaigns.
Best Practices Advocacy: Champion Red Badger’s ways of working: cross-functional teams, agile, and lean best practices.
Value Chain Communication: Understand and communicate the cross-functional value chain (Engineering, QA, UXD, Insights, and Delivery).
Continuous Improvement & Quality: Drive continuous improvement, quality, and project delivery.
Coaching & Support: Inspire, coach, and support Badgers and clients in achieving their goals.

10. Delivery Director Tasks

Leadership: Provide leadership for Delivery Leads and Principals in Cell.
Culture Promotion: Drive a culture of joy, quality, and growth with Badgers and clients.
Line Management & Hiring: Line manage and hire Delivery Leads and Principals, and help them with their careers.
Strategy Setting: Set delivery and product strategy for the client to solve large-scale problems.
Value Chain Communication: Understand and communicate the complete digital product value chain (Engineering, QA, UXD, Insights, and Delivery).
End-to-End Delivery Oversight: Oversee the end-to-end delivery of bespoke and complex digital products for clients' customers.
Quality Assurance: Ensure high-quality digital products are built aligned with clients’ expectations.
Escalation Management: Manage escalations with clients or the Badger team through to successful resolution.
Proactive Problem Solving: Identify where there are challenges and be proactive in resolving them.
Agile Methodology Promotion: Promote Lean agile methodologies.

11. Delivery Director Roles

Strategic Alliance Deployment: Deploy the strategic alliance framework.
Culture Creation: Create a culture necessary to achieve exceptional results in delivery.
Governance Compliance: Ensure compliance with the governance plan and responsibilities matrix.
Function Determination: Determine the functions of the APT, monitoring and improving effectiveness in delivery.
Governance Implementation: Implement transparent governance and accountability structures for the Leadership Team.
Alliance Charter Compliance: Ensure that all members of the APT understand the Alliance Charter and perform work in accordance with it.
Team Integration: Integrate all participant personnel into the alliance by developing a one-team culture and identity within the Project Team.
Status Reporting: Prepare work status reports.
Diligence in Work Performance: Exercise diligence in the performance of works.
OKR Development Support: Assist with the development and delivery of the overall objectives and key results for the Data and Analytics team, directly correlating with assigned growth goals.
Executive Presentation Support: Support the Data & Analytics management team with executive presentations on data services and deliverables.
Collaboration with Strategy & Engineering: Partner and collaborate with Data & Analytics Strategy, Engineering, and Cloud Infrastructure teams to help build and define technology roadmaps and strategies for the Enterprise Analytics Platform.

12. Delivery Director Additional Details

Agile Team Leadership: Lead cross-functional agile delivery teams in the development of data engineering, data integration, and Advanced Analytics solutions.
Portfolio Management: Manage a complex portfolio of data projects, initiatives, and POCs across multiple business units.
Technology Leadership: Provide technology leadership to yield innovative and differentiating solutions.
Best Practices Establishment: Establish best practices for data project delivery, and ensure quality in delivery.
Analytical Impact Measurement: Assist stakeholders in measuring the impact and effectiveness of strategies and initiatives by applying analytical techniques and ROI calculations.
Self-Service BI Promotion: Foster an environment of self-service BI in the business by building analytical solutions to help the business get answers faster by leveraging data.
Team Management: Manage, mentor, and inspire a high-performing, collaborative team of data engineering professionals.
Customer & Leadership Partnership: Partner with internal customers and executive leaders throughout the organization to identify opportunities for leveraging data and applied analytics to drive business solutions.
Pre-Sales & Business Development Participation: Actively participate in pre-sales and business development efforts.
Executive Presentation Development: Develop executive presentations and present capabilities to prospective customers.
Customer Relationship Management: Ensure excellent customer relations, as well as engage in high-priority interactions with clients.
Event & Marketing Participation: Attend customer-facing events, identify, and participate in internal roadshows and marketing opportunities.

13. Delivery Director Essential Functions

Project Leadership: Lead initiation, planning, and execution of large-scale, complex projects, while ensuring Globant delivery standards are met.
Roadmap Definition: Work with business stakeholders, executive leadership, and Glb delivery team to define the Product Delivery Roadmap.
Issue Resolution Leadership: Be able to dig into any issue within the delivery organization and provide necessary leadership to the team to find optimal solutions, along with tech partner collaboration (architecture, project management, business analysis, Agile questions, quality assurance, etc.).
Team Alignment & Mediation: Align Glb and Client teams, and act as a mediator to find compromising decisions
Project Plan Management: Develop, maintain, and update integrated project/program plans, ensuring alignment of these plans across functions and with team leadership.
Stakeholder Communication: Track and communicate with key client stakeholders on roadmap execution status.
Solutioning Leadership: Lead solutioning efforts, driving and organizing other Glb organizations to envision, negotiate, and deliver solutions for customers.
Cross-Functional Communication: Establish effective, accurate, appropriate, and timely communication within cross-functional teams to achieve key program objectives.
Management Reporting: Provide updates on key issues and progress to Sr. Management both within Glb and at the client.
Proactive Issue Identification: Proactively identify issues and provide general guidance to resolve program and team challenges.

14. Delivery Director Role Purpose

Solution Development: Develop practical solutions to achieve program productivity and quality goals and objectives.
Project Plan Management: Develop, maintain, and update integrated project/program plans, ensuring alignment of these plans across functions and with team leadership.
Program Status Tracking: Maintain knowledge of current status, milestones, issues, and key data for assigned programs and serve as the conduit of information and updates.
Presentation Guidance: Provide input and general guidance to the team for presentations and updates to management and outside collaborators where applicable.
Strategy Execution: Assist in formulating and executing the strategy for advancing Glb programs to successful completion.
Process Standardization: Identify opportunities for standardization of processes and best practices, and recommend a plan for implementation.
Risk Mitigation: Remain aware of any potential problems and work to mitigate any risks.
P&L Management: Manage account/portfolio P&L to comply with revenue and margin targets, working along with the Operations team to implement strategies for improving efficiency.
Financial Forecasting: Ensure financial forecasts accuracy.
People Management: Oversee people management, including career path development, salary reviews, and performance assessments.

15. Delivery Director General Responsibilities

Strategic Communication: Communicate the organization’s point of view with strategic rationale while building strong strategic relationships.
Workshop & Roadmap Leadership: Lead project workshops and develop project roadmaps through analysis of objectives and understanding of needs.
Cross-Functional Oversight: Proactively oversee cross-functional teams in executing the customer’s strategic vision.
Opportunity Identification: Proactively identify and implement new opportunities through the creation of action plans.
Mentorship: Mentor team members, setting high standards and preparing them for advancement within the organization.
Team Communication: Outline expectations of, and communicate effectively with, supervised team members.
Task Delegation: Effectively assign, delegate, coordinate, and monitor the work of team staff members assigned to client projects.
Relationship Building: Establish rapport and trust with a range of staff members assigned to account(s) – acknowledging expectations, identifying team and project needs, and remaining open to multiple points of view.
Project Leadership: Provide a model for project leadership that is prepared, proactive, thorough, and accurate.
Decision-Making Support: Encourage and demonstrate unity behind team and company decision-making.
Collaboration: Effectively incorporate senior staffers from delivery as well as other departments as project objectives or issues warrant.
Performance Management: Actively participate in the performance management process, setting objectives, and evaluating the performance of professional services staff.
Sales Support: Support the sales team in meeting with potential customers, understanding their needs, and explaining the value of THREAD.

16. Delivery Director Functions

Stakeholder Management: Partner with product owners and other stakeholders to ensure Omnichannel and Digital services and deliverables align with business needs.
Relationship Management: Develop and maintain trusted relationships with suppliers, partners, vendors, and business users in support of business strategies and goals.
Project Management: Ensure successful development and delivery of transformations, enhancements, improvements, and projects.
Sustainability Strategy: Contribute and support the business in achieving the Dare Today, Change Tomorrow sustainability strategy.
Program Management: Manage project initiatives and transformation programs with efficacy at the root level and ensure timely delivery.
Technology Delivery: Manage delivery of eCommerce and technology support services across technology landscape like SAP, Microsoft, and others.
Communication and Issue Resolution: Have effective communication and coordinate resolution of issues escalated from suppliers, partners, vendors, and business users.
Operational Efficiency: Accountable for finding and coordinating opportunities to ensure timely delivery of builds and projects while reducing operating expenses.
Market Trends and Product Assessment: Stay abreast of the latest trends in the technology and IT world to assess product and portfolio mix.
Sustainability Promotion: Support in promoting sustainability initiatives to transform the lives of the community and contribute to the net positive impact, and health and wellness.
Vendor Management: Manage vendor support services, ensuring compliance with Service Level Agreements (SLAs) and meeting Key Performance Indicators (KPIs).
Budget Management: Responsible for the digital Budget and delivery of the Digital roadmap within the assigned budget, ensuring optimum utilization of available resources.
IT Procedures and Policies: Develop, implement, and continuously review standard Information Technology procedures and policies across the business.
Data Protection and Compliance: Ensure effective and appropriate solutions for data protection and security align with company data protection and compliance policy.

17. Senior Delivery Director Job Description

Operations Management: Lead Service Call Center Operations both domestically and abroad while managing a good balance between effective operations and implementing process enhancements.
Vendor and Partnership Management: Manage a call center organization to include matrix and vendor partnerships.
Performance Management: Responsible for ensuring that supervisors and managers have the appropriate tools to meet/exceed service level agreements.
Resource Management: Accountable for precise scheduling and resource management.
Process Compliance: Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced Customer satisfaction.
Reporting and Risk Management: Develop daily/weekly/monthly reports for effective monitoring of business/operational risks.
Control Management: Ensure existing controls are maintained and strive to continuously tighten controls.
Operational Metrics and Reporting: Create a comprehensive dashboard to monitor and report key operational metrics.
Industry Analysis: Analyzes industry trends for the betterment of business performance, process, and growth.
Problem Anticipation and Process Improvement: Anticipates business issues, and recommends process or service improvements.
Business Communication: Develops and delivers presentations and other forms of communication on business results.
Influence and Negotiation: Communicates complex ideas, anticipates potential objections, and persuades others, often at senior levels, to adopt a different point of view.
Stakeholder Negotiation: Partners and negotiates with senior management, customers, or vendors to influence decisions.
Problem Solving: Proactively identifies and solves the most complex problems.
Innovation: Uses ground-breaking methods to think beyond existing solutions.

18. Delivery Director Overview

Leadership and Coaching: Provide day-to-day leadership (guidance, coaching, and mentoring) to a team of Engagement Managers across a portfolio of assigned projects.
Risk and Delivery Management: Ensure adoption of delivery best practices and strong risk management.
Project Management: Enforce key project management principles regarding resource capacity planning, budget and margin analysis, and accomplishing milestones.
Client Relationship Management: Maintain client relationships and demonstrate ability to lead and oversee multiple projects to a successful outcome.
Pre-sales Strategy: Drive pre-sales Concept Design Workshops to define project delivery roadmap, minimum viable product, and position CDR delivery engagement.
Business Development: Contribute to business development activities by identifying expansion opportunities within an assigned portfolio of projects.
Thought Leadership: Contribute to the continuous growth of the delivery practice by bringing thought leadership from the field, proposing enhancements based on field experience, and developing assets.
Workshops and Training: Conduct internal workshops on delivery best practices and associated concepts.
Mentorship and Training: Mentors and teaches PMs about all processes and job functions, and provides onboarding and training.
Supervisory Responsibilities: Carries out supervisory responsibilities, including assigning and directing work, onboarding new employees.
Performance Management: Clearly defining performance expectations and providing ongoing feedback and coaching.
Employee Development: Fostering employees' ongoing development, and recognizing good performance.
Process Improvement: Ensures direct reports follow standard policies and procedures, proactively identifying and recommending improvements.
Staffing and Resource Management: Works with capacity to ensure that projects are appropriately staffed, including both employee and contract staff.
Mentorship and Onboarding: Mentors junior team members and provides employee onboarding and training.
Recruitment and Pitch Leadership: Interviews job candidates, and leads project management for pitches.

19. Delivery Director Details and Accountabilities

Team Culture and Leadership: Celebrating team and culture at every opportunity and demonstrating commitment to PaperKite’s strategic plan.
Collaboration and Support: Contribute to and uphold a collegial environment within SLT, supporting other members of the team.
Team Development: Investing time and effort into creating a healthy, motivated, and cohesive leadership team.
Delivery Practices and Quality: Accountable for the consistency and quality of the delivery practices and ways of working.
Client Value Demonstration: Take the lead in demonstrating value with clients, setting and reporting on metrics, and ensuring we are always close to client/client organizations' strategic drivers and roadmaps.
Reporting and Continuous Improvement: Ensure there is accurate reporting of efficiencies, quality, and experience within the delivery practice, and run a continuous improvement program that delivers a finely tuned engine.
Industry Networking and Innovation: Proactively connect with others in the industry and introduce fresh thinking and best practices.
Team Support and Collaboration: Dive down to support the team to deliver by removing roadblocks, helping with prioritization, and building capability and team collaboration.
People Leadership: Accountable for the people leadership of the delivery team.
Mentorship and Development: Showing full commitment to a strong team culture, taking great care and responsibility when mentoring people, and using best practice tools to build both capability and confidence in others.
Capability Optimization: Optimizing team capability, and focus to match market needs and to stay at the leading edge of delivery in the mobile and digital space.
Conflict Resolution: Take responsibility for resolving any challenges of performance, collaboration, or culture within the team, acting fast with clarity, empathy, and professionalism.
Performance Management: Manage performance conversations for the team, setting and sticking to daily/weekly/monthly/yearly rhythms of checking in and building meaningful relationships with the Delivery team.
Client Partnership and Growth: Identify opportunities with clients, both new and existing, for partnering in ways that build long-term value for clients and that provide the opportunity for sustained and forward-contracted revenue for PaperKite.

20. Delivery Director Responsibilities and Key Tasks

Strategic Leadership: Provide leadership to help define and drive strategy within Cell and Red Badger.
Business Change Management: Proactively drive business change with Red Badger leadership and teams.
Financial Management: Work closely with finance teams to understand and act on the Cell’s metrics (e.g. profit and loss, utilization and people happiness).
Client Account Management: Lead and own client accounts and work streams, from shaping a project to delivering agreed outcomes.
Client Advisory: Become a trusted advisor for clients by collaborating with them to solve problems, and create digital products and services which deliver business and user value.
Stakeholder Communication: Communicate with confidence to a broad range of stakeholders and client teams.
Commercial Success: Contribute to the commercial success of the Cell.
Financial Metrics: Margins, revenue, utilization, cost of sale.
Contract Negotiation: Lead and agree with legal terms, scope, cost, team shape, and timeframes (with support from other Cells and Core Services).
Relationship Building: Build meaningful stakeholder and client relationships.
Business Development: Identify new and existing business opportunities within an account.
Digital Transformation Leadership: Be accountable for complex digital transformation projects and help shape the delivery strategy to achieve client outcomes and ambitions.
Opportunity Qualification: Support with qualifying and shaping early-stage opportunities, and creating proposals for new or existing clients.
Sales and Marketing Collaboration: Work with sales and marketing teams to activate and grow the client network.
Sales Leadership: Lead sales activities, from pitching and planning, through to commercials all the way to project kick-off.

Relevant Information

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