DELIVERY DIRECTOR SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Updated: Nov 25, 2024 - The Delivery Director brings proven experience aligning sales and delivery teams with client strategy to drive business growth. This role requires deep industry knowledge and a strong track record of leading large-scale transformational programs. The director also demonstrates expertise in managing complex IT programs, including matrixed teams and subcontracted resources, within a professional services environment.
Essential Hard and Soft Skills for a Standout Delivery Director Resume
- Project Management
- Financial Oversight
- IT Management
- Risk Control
- Contract Negotiation
- Change Leadership
- Compliance
- Resource Allocation
- Data Reporting
- Agile Methodologies.
- Team Leadership
- Clear Communication
- Collaboration
- Problem Solving
- Adaptability
- Quick Decisions
- Conflict Resolution
- Client Management
- Strategic Planning
- Time Management.
Summary of Delivery Director Knowledge and Qualifications on Resume
1. BA in Business Administration with 4 years of Experience.
- Technology professional, with deep expertise in IT service delivery and program management
- Experience with managing software development, infrastructure, L1/L2/L3 support services in onshore and offshore delivery centers with a headcount of more than 400 FTEs for TIER-1 banks
- Deep understanding of Investment Banking, Wealth Management domains.
- Experience with contractual and account responsibility for budgets in staff augmentation, fixed price, managed capacity, managed service delivery models
- Working with accounts P&L, planning and budgeting processes
- Proven experience with sharing of best delivery practices and domain knowledge between global teams in the USA, EMEA, APAC.
- Knowledge of performing staff risk management, performance reviews, regular personnel appraisals.
- Experience in designing and implement digital automation solutions for business transformation using the power of Pega's BPM, customer relationship management (CRM), decisions, machine learning (ML) and robotic process automation (RPA) capabilities.
- Knowledge of Core Banking Systems and business support applications
- Professional and business education or training in project management.
- Project Management Professional (PMP), IMPA Certification
2. BA in Organizational Leadership with 5 years of Experience.
- Proven experience inspiring and growing culture and results for a team size of 100+
- Software delivery background and experience within the DIGITAL domain (Mobile/AI/IoT/RPA/Cloud)
- SAFe certified professional, Certified SAFe® Product Owner/Product Manager certification
- History and experience of successful Cloud migration to MS Azure and hybrid/private Cloud
- ITIL L1, L2, L3 support processes knowledge for applications and infrastructure
- Experience running implementation of key processes across teams for requirements and change management, continuous integration
- Delivery, quality standards, fine-tuning of the infrastructure services, and software development approach.
- Upper-Intermediate strong level of English
- Highly developed customer relations and service skills including the ability to effectively build relationships quickly and work in a collaborative manner with people at all levels
- Excellent written and documentation-oriented skills while demonstrating an organized work style
- Deep understanding of technical software delivery
- Consulting industry experience
- Strong distributed delivery experience across multiple regions and time zones
- Strong experience with delivering fixed scoped projects.
3. BA in Public Administration with 10 years of Experience.
- Proven experience collaborating with sales and delivery teams in aligning with client strategy to drive growth.
- Deep understanding of client's industry.
- Track record of successfully leading large transformational programs.
- Balance of business and technical acumen.
- Experience and success within a matrix organization.
- Experience with matrixed managed resources from other Black Box functions, and management of sub-contracted and temporary resources throughout the team.
- Relevant experience in Information Technology (IT)
- Experience in a professional services delivery organization
- Experience managing large IT programs ($5M+)
4. BA in Marketing with 3 years of Experience.
- Experience in Delivery Management
- Banking and Capital Markets or Financial Services experience
- Trading platform delivery/project management experience and understand of the dependencies.
- Effective delivery management and stakeholder management skills.
- Solid understanding of various engagement models like fixed capacity, managed service, T&M and the KPIs and SLAs associated with each
- Good communication and presentation skills and ability to independently handle client and senior stakeholder presentations effectively
- Multitasking capability and results driven
- Can do attitude, self-starter with ability to work independently
- Good financial acumen with track record of delivering projects successfully financially, besides ensuring delivery excellence and client satisfaction with an engaged team
5. BA in Supply Chain Management with 10 years of Experience
- Ability to work in a matrix-management environment as an excellent presenter and persuasive speaker
- Ability to grow and maintain a network of contacts both internally and externally.
- Ability to present succinct summaries by analyzing central delivery databases.
- Ability to pay attention to details, and verify data against policies and legal agreements.
- Patient, tactful, diplomatic, approachable, and responsive in dealing with others.
- Commercial understanding and mindset
- Experience in an account management role
- A drive to succeed with a strategic outlook and commercial awareness.
- Experience working on multiple projects and an ability to manage projects within strict deadlines in a fast-paced environment.
- Extensive knowledge of Consultancy Markets and Services.
- Understanding of legal framework around client consultancy and services engagements.
- Demonstrated excellence in client relationship building
6. BA in Project Management with 8 years of Experience
- Extensive experience in successfully managing and delivering complex Programs with strong numerical and analytical skills.
- Excellent knowledge of project life cycle processes as defined by industry best practice.
- Good knowledge and experience in defining, planning, and controlling scope.
- Good experience in project scheduling, using appropriate tools and techniques.
- Good understanding of Quality Planning, Quality Assurance, and Quality Control.
- Demonstrable ability to identify and clearly define specific roles, responsibilities, and skills required for projects.
- Good experience in identifying and managing risks and issues.
- Excellent people management and customer-facing skills with excellent communication skills – verbal and written.
- Ability to solve complex problems, manage competing priorities, and work to tight deadlines.
- Experience in managing a range of different project sizes and types (e.g., Waterfall/Agile), across a range of technologies and customer sectors
- Experience in Project management techniques/ methodologies (Prince2, MSP, PMP, PMQ/APM, etc)
7. BA in Business Administration with 6 years of Experience
- Experience setting strategy and driving operations for an oncology portfolio.
- Experience setting up a new functional group from scratch and including oversight of multiple vendor FSPs (including hiring at scale and developing teams)
- Previous experience setting up oncology-focused teams to handle high-risk fast-paced deliverables
- Experience understanding the overall clinical operations, speed of setting up teams, and managing quality of delivery.
- Excellent stakeholder management skills and high-performance drive.
- Knowledge to understand the industry landscape around data conversion and data operation challenges.
- Knowledge to develop strategic operational policies to help to speed up innovation and delivery.
- Understanding the bigger picture and how the operational team fits into the bigger R&D framework.
- Experience dealing with changing strategy and vision of the company both from the pipeline as well as from operational needs.
- Experience recruiting, training, and retaining young talents
8. BA in Marketing with 4 years of Experience
- Knowledge of project or program management techniques and approaches
- Experience as a Programme Director and a strong understanding of working in an agile way and implementing agile delivery methodologies
- Strong client-facing experience and strategic business acumen to liaise with senior stakeholders and C-level clients
- Knowledge of performance evaluation techniques and key metrics
- Analytical, proactive individual who can make rapid decisions to solve problems
- Excellent interpersonal skills and the ability to network and articulate complex technical solutions to stakeholders
- Strategic mindset and a commercial track record of agile delivery
- A natural leader who can mentor, train, and grow large multi-disciplinary teams
- Organisational and time management skills to manage three projects simultaneously
- Fluent level of English
9. BA in Finance with 9 years of Experience
- Banking and Capital Markets or Financial Services experience
- Effective delivery management and stakeholder management skills.
- Understand KPI and SLA expectations and manage delivery teams by providing effective delivery governance oversight.
- Solid understanding of various engagement models like fixed capacity, managed service, and the KPIs and SLAs associated with each
- Good communication and presentation skills and ability to independently handle client and senior stakeholder presentations effectively
- Multitasking capability and results-driven, with a can-do attitude, self-starter with the ability to work independently
- Good financial acumen with a track record of delivering projects successfully financially, besides ensuring delivery excellence and client satisfaction with an engaged team
- Experience working in complex program delivery ($10M+)
- Experience leading projects in a professional services environment, leading large-scale programs and/or transformation initiatives spanning multiple delivery teams (client and consultant), and complex business or technology challenges.
- Experience in full lifecycle delivery using agile.
- Familiarity with tools such as JIRA, Targetprocess or Rally
10. BA in Management Information Systems with 7 years of Experience
- Background in Media and Data and passionate about staying informed of new technologies and applying them to our teams and client work.
- Experience in developing and delivering professional weekly status reports for multiple projects, change management oversight, coordination, and communication
- Ability to create and maintain release schedules and process flows and diagrams.
- Demonstrate technical understanding and competence to have credible discussions with track members
- Able to continuously improve and shape the delivery approach used to be most effective
- Able to lead the Delivery community to continuously review processes and seek improvements, experimenting with new ideas and encouraging a mindset of experimentation.
- Experience of good practice in planning, driving sensible consistency across teams.
- Demonstrated ability to manage complex internal and external dependencies, to plan the sequence of work across, and to manage/resolve dependencies outside of the program
- Ability to lead, motivate, and influence teams effectively, particularly in complex and challenging environments, e.g. multiple suppliers, multiple locations, changing priorities
- Ability to coach, guide, and support the development of team members and able to provide feedback in a meaningful way
- Avid technologist, with deep expertise in IT service delivery and program management