Updated: Feb 26, 2025 - The Delivery Manager ensures successful execution of complex programs by leading the planning and delivery of software solutions in fast-paced environments. Focuses on aligning customer business priorities with value-added services while maintaining strong communication with stakeholders at all levels, including C-level executives. Manages cross-team dependencies, removes delivery obstacles, and drives teams to deliver high-quality results aligned with the product vision.


Tips for Delivery Manager Skills and Responsibilities on a Resume
1. Delivery Manager, Nexwave Solutions, Austin, TX
Job Summary:
- Ensure plans are effectively briefed to all staff prior to works taking place
- Attending all training and briefings to ensure all activities meet current regulations and guidance
- Undertake site manager duties on site
- Ensure safe delivery of all sub-projects
- Ensure successful delivery of all sub-projects
- Ensure efficient, timely delivery of all sub-projects
- Ensuring permit to dig process is followed
- Ensure quality checks undertaken
- Participate in Splash presentation Review Committee
- Present at Splash Partner Summit or other events
- Develop and present webinars to Partner Community
Skills on Resume:
- Staff Briefing (Soft Skills)
- Regulatory Compliance (Hard Skills)
- Site Management (Hard Skills)
- Project Delivery (Hard Skills)
- Permit Compliance (Hard Skills)
- Quality Assurance (Hard Skills)
- Presentation Skills (Soft Skills)
- Webinar Development (Soft Skills)
2. Delivery Manager, Apex Innovations, Raleigh, NC
Job Summary:
- Overseeing the preparation, site delivery and follow up works for track and drainage renewals.
- Overseeing and reviewing programme of works for weekend core works
- Lead the assessment of resource requirements
- Oversee programme development
- Attend or ensure representation at key possession planning meetings
- Review and approve train matrix planning
- Attend pre-closure meetings and review Work Package Plans
- Ensure end-to-end process deadlines are met
- Review risk assessments for completeness
- Ensure delivery presence in key stakeholder meetings and resolve any issues
- Organise and deliver internal training
- Developing competence of supervisors
- Engage with client to find engineering solutions
- Liaise with other critical site staff and operatives
Skills on Resume:
- Site Delivery Oversight (Hard Skills)
- Programme Development (Hard Skills)
- Resource Assessment (Hard Skills)
- Risk Assessment Review (Hard Skills)
- Stakeholder Engagement (Soft Skills)
- Training Development (Soft Skills)
- Issue Resolution (Soft Skills)
- Engineering Solutions (Hard Skills)
3. Delivery Manager, BlueTech Systems, Denver, CO
Job Summary:
- Use planning and forecasting tools to organise pod’s workload and report on time and resource spent on projects.
- Work with head, leads and producers to assess resource needs for pod, and act as a point of contact for hiring resource.
- Capture, manage and track change requests for pod.
- Capture, manage and track the flow of work into a pod.
- Set up full project plans where needed, including objectives, milestones, priorities, team, calendar and nature of deliverables
- Proactively recognise internal creative needs or project risks.
- Monitor pod team hours against budget.
- Monitor project risk on an ongoing basis, escalate issues
- Maintain constant knowledge of current and upcoming projects and business development activities as they relate to resourcing.
- Monitor day-to-day project activities.
- Responsible for analysing and managing operational processes for the pod, such as workflow structure and timesheets.
- Ensure timesheets are completed on time for pod and use this information to detail the time and cost of projects.
- Arrange regular meetings with the department head, Creative Operations Lead, and creative leads to discuss current and upcoming work and discuss resource requirements for pod
Skills on Resume:
- Resource Planning (Hard Skills)
- Project Management (Hard Skills)
- Change Management (Hard Skills)
- Risk Monitoring (Hard Skills)
- Time Tracking (Hard Skills)
- Process Optimization (Hard Skills)
- Stakeholder Collaboration (Soft Skills)
- Team Coordination (Soft Skills)
4. Delivery Manager, Quantum Logic, Columbus, OH
Job Summary:
- Responsible for sales and delivery of client engagements exclusively focussed on the Informatica technology platform.
- Manage projects with various customers to ensure customer success
- Oversee all projects to a high standard ensuring scope definition, resource allocation and supervision, interface with client managers, and cost/schedule monitoring.
- Work with the relevant support functions to ensure appropriate staffing of projects, scheduling of internal resources & working with partners & variable workforce.
- Work closely with sales managers on opportunities, developing proposals and following through to closure.
- Identify and close services deals with new clients and proactively identify and develop follow-on business with existing clients.
- Take responsibility for client satisfaction related to Professional Services activities.
- Respect and adhere to customer and internal Company rules and disclosures at all times.
- Share knowledge across the team and continuously develop and enhance personal and team capabilities.
Skills on Resume:
- Sales Management (Hard Skills)
- Client Engagement (Soft Skills)
- Project Oversight (Hard Skills)
- Resource Allocation (Hard Skills)
- Proposal Development (Hard Skills)
- Business Development (Hard Skills)
- Client Satisfaction (Soft Skills)
- Team Collaboration (Soft Skills)
5. Delivery Manager, Synapse Tech Group, Tampa, FL
Job Summary:
- Work with new Silver partners to jointly deliver successful implementations of the OneStream platform to customers
- Work with Partner prior to project kick-off to agree upon roles and responsibilities.
- Assist Partner with Requirements Gathering preparation, and with review of documented Requirements, prior to Design phase.
- Co-lead with Partner design sessions with the customer and assist Partner with preparation of Design Documentation.
- Assist Partner with build and roll-out plan.
- Provide technical expertise and architectural guidance during critical project milestones.
- Communicate personal and project status to OneStream, Sales, and Customer management.
- Perform the following Services with Partners, as facilitated by the Partner Operations team:
- Review Partners' Design Documents and provide written reviews, noting any design or performance concerns.
- Review Partners' Application Extracts and provide written reviews, noting any build or performance concerns.
- Assist Partners with recommended Performance Testing procedures.
- Assist Partners with design/technical guidance and recommendations, upon request.
- Answer Partner Enablement mailbox inquiries
- Work with Product Development/Management on development and testing of new functionality
Skills on Resume:
- Partner Collaboration (Soft Skills)
- Requirements Gathering (Hard Skills)
- Design Documentation (Hard Skills)
- Technical Expertise (Hard Skills)
- Architectural Guidance (Hard Skills)
- Performance Testing (Hard Skills)
- Project Communication (Soft Skills)
- Product Development Support (Hard Skills)
6. Delivery Manager, Elevate IT Services, Kansas City, MO
Job Summary:
- Managing end-to-end delivery of assigned workstreams
- Producing delivery plans, forecasts, reports and other delivery artefacts based on delivery date
- Ensuring assigned workstreams maintain alignment with broader business objectives and delivery plans by proactively prioritising/sequencing work within assigned workstreams
- Proactively managing dependencies, issues, risks and escalating where appropriate
- Facilitating agile ceremonies (stand-ups and retrospectives) and other workshops as needed
- Championing agile delivery processes and proactively contributing to continuous improvement
- Maintaining effective team culture, dynamics, motivation and empowerment in a Matrix management environment
- Collaborating effectively with product owners, business analysts, engineers, quality assurance analysts and other members of the product & development organisation
Skills on Resume:
- Workstream Management (Hard Skills)
- Delivery Planning (Hard Skills)
- Risk Management (Hard Skills)
- Agile Facilitation (Soft Skills)
- Continuous Improvement (Soft Skills)
- Team Motivation (Soft Skills)
- Stakeholder Collaboration (Soft Skills)
- Agile Championing (Soft Skills)
7. Delivery Manager, CodeStream Technologies, Portland, OR
Job Summary:
- Drive execution of product roadmaps, priority initiatives and realisation of outcomes by empowering and supporting product teams and by establishing overarching effective processes for managing risks and dependencies.
- Support product teams within the domain by facilitating cross team collaborating, resolution of risks and cross team dependencies
- Facilitate key events and orchestrate the delivery with scrum teams, including facilitation of scrum events such as sprint refinement, planning, demo, retrospective and daily stand-ups.
- Work with vendors to embrace Pandora’s delivery model and become an integrated part of long-standing product teams.
- Work with leadership on removing reoccurring structural roadblocks and risks, and removing impediments for the team to make sure that they reach their objectives and deliver the committed business value
- Responsible for managing the teams’ budgets, staffing, cost and vendor management to make sure that it operates within budget.
- Manage and communicate the backlog delivery and progress with Product Managers and Solution Architect, including tracking, performance measurements and metrics, as well as help monitor alignment to roadmap and overall strategic vision.
- Work closely with other Delivery Managers and Agile Coaches through community of practices
Skills on Resume:
- Product Roadmap Execution (Hard Skills)
- Risk Management (Hard Skills)
- Cross-Team Collaboration (Soft Skills)
- Scrum Facilitation (Soft Skills)
- Vendor Management (Hard Skills)
- Impediment Removal (Soft Skills)
- Budget Management (Hard Skills)
- Progress Tracking (Hard Skills)
8. Brand Delivery Manager, Vertex Solutions, Albuquerque, NM
Job Summary:
- Support and work with the wider brand team on proposals, this will include attending brainstorms and sourcing / finding the right solutions for clients briefs
- Own the delivery of client campaigns, ensuring that projects are delivered on-time, within budget and meet the expectations of clients
- Run the delivery budget and P&L for each campaign – providing regular updates to line manager
- Manage junior team members to ensure all delivery tasks are completed to desired standard
- Host and run training days both for external event staff and BAs
- Upsell services and ensure repeat business of existing clients
- Be the first point of contact for all clients on a day to day basis
- Own the delivery of reporting back to clients in a timely and accurate fashion
- Own project delivery tasks and being point of contact for both client-side and internal/outsourced operational delivery teams including responsibility for managing any freelancers and external businesses required for campaign delivery
- Account management services to ensure that all clients remain happy with the service they are receiving
Skills on Resume:
- Proposal Support (Soft Skills)
- Campaign Delivery (Hard Skills)
- Budget Management (Hard Skills)
- Team Leadership (Soft Skills)
- Training Facilitation (Soft Skills)
- Upselling Services (Soft Skills)
- Client Communication (Soft Skills)
- Account Management (Soft Skills)
9. Delivery Manager, Fusion Edge Consulting, Salt Lake City, UT
Job Summary:
- Work with the Product Manager, Lead Architect, and Technology leadership to organise the roadmaps and delivery planning which includes extensive detailed preparation regarding organizational readiness, content readiness and facility readiness.
- Facilitate PI Planning events and delivery cadence with Analytics Leadership Team.
- Actively manage delivery and delivery effectiveness with Analytics through a data-driven mindset, promoting a culture of shipping and measurement.
- Establish and communicate the calendars for iterations and program increments.
- Understand and manage flow within teams, including team capacity to meet roadmap demands.
- Help identify and manage risks and dependencies with teams inside and outside of Analytics
- Maintain transparency regarding program execution including delivery of features, impact of impediments, and quality measures.
- Work with product management, product owners and other stakeholders to help ensure strategy and execution alignment
Skills on Resume:
- Roadmap Planning (Hard Skills)
- PI Facilitation (Soft Skills)
- Data-Driven Delivery (Hard Skills)
- Iteration Management (Hard Skills)
- Capacity Management (Hard Skills)
- Risk Management (Hard Skills)
- Program Transparency (Soft Skills)
- Strategy Alignment (Soft Skills)
10. Delivery Manager, BrightPath Digital, Richmond, VA
Job Summary:
- Participates in the discovery phase and delivery phases of features that are done in a CJT.
- Performs the scrum master functions in the CJT and is responsible for conducting daily standups, sprint planning, backlog grooming, retrospective meetings, etc.
- Identifies blockers before it happens and removes impediments so that the engineers can deliver items on time.
- Provide timely updates to the Product Manager, Leadership team and other stakeholders on the progress made in the CJT.
- Works closely with corresponding Service/Client team(s) engineering managers and ops team to release the changes in Client/Service application(s) on a timely basis.
- Works closely with the engineering manager of the corresponding client/service team to allocate engineers, qualify and modify capacity, etc.
- Works with Product Manager and different clients teams engineering managers to develop and release features in the corresponding clients that are developed in his/her CJT.
- Plays an important role in supporting the engineering manager and Technical Product in a client / service team.
- Work with engineering manager and team members and deliver features on-time (ie, the features/changes that are done in the central client/service teams) through continuous improvement
- Keeps track of day to day activities of different team members in the team, maintains efficient allocations and understands the team capacity.
- Performs the scrum master function within the team and is responsible for conducting daily stand-ups, sprint planning, backlog grooming, and retrospective meetings.
- Identifies blockers and removes impediments so that the engineers can deliver items on time.
- Work with other client, service, Customer Journey, and Operations/SRE teams to manage dependencies.
- Works with the engineers, Engineering manager, SRE team to define the on-call rotation for the service / client
Skills on Resume:
- Feature Discovery (Hard Skills)
- Scrum Mastering (Soft Skills)
- Blocker Removal (Soft Skills)
- Progress Updates (Soft Skills)
- Release Management (Hard Skills)
- Capacity Allocation (Hard Skills)
- Team Coordination (Soft Skills)
- Dependency Management (Hard Skills)
11. Delivery Manager, Swift IT Consulting, Boise, ID
Job Summary:
- Understand in depth the customer's business and priorities
- Identify and deliver value added services to help meet customer goals and manage customer expectations
- Maintain high level of communication and connect with the customer at all levels of management including the C-level executives
- Work with sales team and consultants to put sales proposals together, define high level requirements, and get quotes to existing clients
- Help Deliver great software in a fast paced, dynamic environment
- Lead initiation, planning and execution of highly complex programs.
- Manage the delivery of features and functionality across multiple development teams
- Anticipate and Manage cross team dependencies
- Remove obstacles and blockers that get in the way of delivery
- Develop Practical solutions
- Help teams focus on delivering value against the product vision
- Liaise with various stakeholders including Customer Success, Field Engineering, Product Management and directly with customers themselves
Skills on Resume:
- Customer Understanding (Soft Skills)
- Value-Added Services (Soft Skills)
- Executive Communication (Soft Skills)
- Sales Support (Hard Skills)
- Program Leadership (Hard Skills)
- Feature Delivery (Hard Skills)
- Blocker Removal (Soft Skills)
- Stakeholder Collaboration (Soft Skills)
12. Delivery Manager, Momentum Enterprises, Omaha, NE
Job Summary:
- Serves as a primary escalation point for all operational issues
- Lead a team of software support engineers – Level 1, Level 2 as well as a team leader
- Ensures that all targets and SLA’s are met
- Manages customer expectations
- Makes sure that support teams are meeting the goals and expectations that have been set with the customer
- Takes ownership, reports and resolves any issues caused by the software product support team
- Monitors specific KPIs to ensure proper delivery of the business
- Participates in reviewing processes and workflow to diagnose areas for improvement.
- Works with all parties involved on escalated customer support issues
- Assists in training of new processes, procedures, and tools
- Collaborates with HR and Operations departments on customer support issues
- Builds and sends updated reports to management team as required
- Designs and improves business processes
- Handles, monitors, coordinates, and manages all escalated cases
- Proactively proposes improvement plans where gaps are noticed
Skills on Resume:
- Escalation Management (Soft Skills)
- Team Leadership (Soft Skills)
- SLA Management (Hard Skills)
- Customer Expectations (Soft Skills)
- Issue Resolution (Hard Skills)
- KPI Monitoring (Hard Skills)
- Process Improvement (Hard Skills)
- Training Support (Soft Skills)
13. Delivery Manager, TechLynx Solutions, Madison, WI
Job Summary:
- Lead and develop the team of EBS analysts, developers and QAs
- Steer team members’ career development, and see to their training needs
- Review team members’ performance to provide feedback and coaching to further develop their skills, expertise and abilities at Tecsys
- Develop high-level solution for upcoming opportunities on Tecsys EliteSeries
- Develop estimates, related to the high-level solution, and planning for upcoming opportunities
- Provides leadership and support to the Project Architect in developing the holistic solution for a project, including the EBS high-level solution, and its planning.
- Support the pricing activities of the group
- Help develop a clear, strategic technological vision and department goals
- Uphold quality software delivery and best practices
- Provide feedback and recommendations to improve consistency, productivity and efficiency in the department
- Analyze the labour and training needs of current and upcoming projects
- Initiate and take part in the effort of the group for continuous improvements around technology, methodology, etc.
Skills on Resume:
- Team Leadership (Soft Skills)
- Career Development (Soft Skills)
- Performance Coaching (Soft Skills)
- Solution Design (Hard Skills)
- Project Estimation (Hard Skills)
- Architectural Support (Hard Skills)
- Strategic Vision (Soft Skills)
- Continuous Improvement (Soft Skills)
14. Delivery Manager, Horizon IT Partners, Louisville, KY
Job Summary:
- Develop and manage the detailed plan, including ongoing assignments, using the internal tool at Tecsys, PSA
- Provide technological leadership and support to the team members assigned to the project
- Provide regular status for each project to the EBS Leadership, the Project Manager and the client, when applicable, including Earned/Burned Hours chart, risks and issues, defects and upcoming milestones
- Provide support to the EBS Delivery Director in managing the finance of the project and the department
- Cooperate with the Project Manager to drive and deliver successfully the various Tecsys implementation project
- Work with the various departments to facilitate exchanges and execute projects in a reasonable timeframe
- Accountable for the delivery of technology solutions in the Trading Tribe
- Work closely with the other Trading Tribe teams to ensure alignment of roadmaps
- Work closely with Product Owners to define requirements for Trading Tribe projects
- Take responsibility for the technology solution, and remove obstacle for the team
- Liaise with the business and technology stakeholders to ensure a smooth delivery
- Play a senior role in the roll-out of lean and agile practices across the department
Skills on Resume:
- Project Planning (Hard Skills)
- Technological Leadership (Soft Skills)
- Status Reporting (Hard Skills)
- Financial Management (Hard Skills)
- Cross-Department Collaboration (Soft Skills)
- Solution Delivery (Hard Skills)
- Requirement Definition (Hard Skills)
- Agile Practices (Soft Skills)
15. Delivery Manager, NovusTech Services, Tucson, AZ
Job Summary:
- Build effective relationships with key stakeholders to ensure the service operation and roadmap delivers the overarching technical and business strategies
- Manage both external and internal teams who support the platform including the commissioning of new work, managing delivery and performance in line with contractual agreements
- Provide effective service management of the platform including service design and transition problem resolution and continual service improvements
- Work with the Executive team, stakeholders and project teams, to define project business case and translate business outcomes into clear understood work items for delivery
- Leverage Agile techniques like SCRUM, to ensure effective coordination and to build out high performing self-managing functional areas.
- Ensuring effective Agile process are followed, and a winning culture exists within the project team
- Responsible for relationship management of entities outside of core team, including 3rd party suppliers
- Responsible for key project KPI tracking across multiple dimensions including, team productivity, project timelines, resource cost management and quality metrics
- Managed end to end delivery of the project, support prioritisation and ensuring effective project delivery processes are standardized and followed
- Ensure effective project governance is followed including regular status reporting and steering committee meetings
Skills on Resume:
- Stakeholder Management (Soft Skills)
- Team Leadership (Soft Skills)
- Service Management (Hard Skills)
- Business Case Definition (Hard Skills)
- Agile Coordination (Soft Skills)
- Process Improvement (Soft Skills)
- KPI Tracking (Hard Skills)
- Project Governance (Hard Skills)
16. Delivery Manager, Zenith Data Solutions, Baton Rouge, LA
Job Summary:
- Responsibilities Single point of contact for all matters related to SOC Operations Security Management
- Provide technical management of security operations including complex incident, change and problem management Planning- IT.
- Participates in Security initiatives and process reviews Coordination with customer stakeholders
- Reviews escalated incidents and takes appropriate action such as assigning an incident owner
- Ensures that Incident Management processes and tools are integrated with other processes
- Leading teams and ensuring seamless operations through proper training of resources and resolution of issues in timely manner Manages changes to the process.
- Reviewing and approving all proposed changes and communicating changes to all participants and affected areas.
- Identifies and communicates opportunities for process improvement
- Review between LTI and Customer on a weekly and monthly basis.
Skills on Resume:
- SOC Management (Hard Skills)
- Incident Management (Hard Skills)
- Stakeholder Coordination (Soft Skills)
- Escalation Handling (Soft Skills)
- Process Integration (Hard Skills)
- Team Leadership (Soft Skills)
- Change Approval (Hard Skills)
- Process Improvement (Soft Skills)
17. Delivery Manager, Pinnacle IT Consulting, Hartford, CT
Job Summary:
- Take end to end responsibility for company’s Demand Management process and lead demand delivery for assigned scope or category of demands
- Work closely with Business Requestor to ensure input completeness and quality, with agreed prioritization
- Work closely with internal and third-party stakeholders to confirm resource allocations, costs and timelines for delivery
- Work closely with Finance on financial forecasts and Budgets
- Ensure that partners / vendors engagement is accounted for as part of demand cost allocation and delivery planning
- Ensure initial impact assessments are prepared and presented to relevant forum for decision
- Plan and execute demands in pipeline with frequent reporting against set scope, timeline, resources, cost and value
- Frequent updates to consolidated demand dashboards to ensure completeness of status
- Ensure that deliverables, cost and value are realised and signed off
- Analyse and troubleshoot demand relates issues in a timely and proactive way
- Support deep dive analysis including but not limited to demand scope classification, demand value creation, demand complexity, cost types, change and delay root cause analysis
- Suggest improvements for more efficient and effective process and engagement model
- Adhere to company policies and rules
Skills on Resume:
- Demand Management (Hard Skills)
- Prioritization (Soft Skills)
- Resource Allocation (Hard Skills)
- Financial Forecasting (Hard Skills)
- Vendor Coordination (Hard Skills)
- Impact Assessment (Hard Skills)
- Pipeline Execution (Hard Skills)
- Issue Troubleshooting (Soft Skills)
18. Delivery Manager, Innovare Systems, Little Rock, AR
Job Summary:
- Manage day-to-day development and quality processes to enable application development and performance
- Drive decision making with a focus on the customer
- Act as the management escalation point for issues in the team’s platform portfolio
- Coordinate and Drive implementation of application development for Cobalt modules
- Provide direction to team members and thought leadership across the team’s projects and responsibilities
- Articulate complex problems, concepts, and solutions to varied audiences
- Performance and people management of direct reports including resource management and talent development
- Foster an empowered team environment that encourages trust, innovation, flexibility, and partnership
- Foster a continuous learning culture and curiosity about emerging technologies
- Work in a fast-paced environment and motivated by complex technical and business challenges
Skills on Resume:
- Development Management (Hard Skills)
- Customer Focus (Soft Skills)
- Issue Escalation (Soft Skills)
- Application Implementation (Hard Skills)
- Thought Leadership (Soft Skills)
- Problem Articulation (Soft Skills)
- People Management (Soft Skills)
- Team Empowerment (Soft Skills)