Job Summary: 

• Coordinate, support and oversee the provision of the Concierge Operations and management of all tasks within the Concierge and F&B team daily
• Front of house and events meet & greet, room resets, floor walks and floor presentation
• Coordinate Concierge services to ensure all tasks and requests are completed in a timely, highly efficient and effective manner. 
• Foster the teamwork culture.
• Coordination of daily reservations and room allocations.
• Meet and greet all clients attending all events daily.
• Monitor AskCody bookings and team coverage of core operating hours
• Ensure meeting rooms are set per standards.
• Coach and motivate the team by identifying personal development opportunities.
• Coordination of daily reservations and room allocations. 
• Implementing yield management principles and AskCody book forecasting.
• Meet and greet fine dining and VIP events daily.

Skills on Resume: 

• Concierge Operations Management (Hard Skills)
• Team Coordination (Soft Skills)
• Event Meet & Greet (Soft Skills)
• Room Setup Standards (Hard Skills)
• Reservation Management (Hard Skills)
• Coaching & Motivation (Soft Skills)
• AskCody Booking Management (Hard Skills)
• Fine Dining & VIP Event Coordination (Soft Skills)

Job Summary: 

• Meet and greet all staff and visitors in a welcoming and professional manner
• Handle incoming and outgoing calls, directing calls to the relevant individual or department
• Ensure that reception areas, including desk and seating areas, are tidy and presentable
• Facilitate meeting room bookings, set up and organizing of catering
• Issuing of security passes, guest registration, and processing of car park bookings
• Assisting the wider Facilities Management team with tasks when required
• Answering and directing incoming telephone calls in a professional and proactive manner
• Creating a superb visitor arrival and departure experience
• Coordinating meeting rooms, event planning and ensuring a memorable client experience
• Assisting with the management and maintenance of technology and audio-visual systems
• Arranging incoming and outgoing couriers and mail services

Skills on Resume: 

• Visitor Reception (Soft Skills)
• Call Handling (Hard Skills)
• Reception Area Maintenance (Hard Skills)
• Meeting Room Coordination (Hard Skills)
• Security Pass Management (Hard Skills)
• Facilities Management Support (Soft Skills)
• Visitor Experience Management (Soft Skills)
• Technology and AV System Maintenance (Hard Skills)

Job Summary: 

• Take responsibility for admin tasks. 
• Compiling monthly spending reports.
• Pulling files and folders out for the business and sending them across to them.
• Naming files in Records Management convention style.
• Sending and receiving monthly supplier metrics from RMs.
• Pulling together vendor onboarding and exit paperwork.
• Refer to the structure chart to locate individuals internally.
• Load POs after obtaining information from the RM and looking up specific old invoices.
• Set up a meeting with location, details, agenda, minutes actions, etc.
• Heavy use of phone calls to vendors and RMs. 
• Understand what is important to get in writing via email (for the audit trail) vs what can be done on the phone.
• Confidence to chase all levels of seniority for approvals, a response, etc.

Skills on Resume: 

• Administrative Task Management (Hard Skills)
• Spending Report Compilation (Hard Skills)
• File and Folder Management (Hard Skills)
• Records Management (Hard Skills)
• Vendor Communication (Soft Skills)
• PO Loading and Invoice Lookup (Hard Skills)
• Meeting Coordination (Hard Skills)
• Approval and Response Follow-up (Soft Skills)

Job Summary: 

• Maintaining the professional image and reputation of the company in all contact with clients and internal staff.
• Ensuring switchboard services are provided during contracted hours.
• Maintaining client satisfaction at the highest level by providing a high-quality and proactive service.
• Ensuring that all visitors are logged into the building by following the company's security procedures.
• Offering visitors refreshments and store coats and luggage
• Assisting with booking transport and any other reasonable requests.
• Managing meeting room bookings.
• Supporting management with various tasks.
• Supporting with carrying out weekly site audits and monthly health and safety inspections, documenting and dealing with all issues raised.
• Liaising with the facility's service providers to ensure the overall service is timely and efficient.
• Ensuring health and safety and evacuation procedures are followed.

Skills on Resume: 

• Professional Image Maintenance (Soft Skills)
• Switchboard Management (Hard Skills)
• Client Satisfaction (Soft Skills)
• Visitor Logging (Hard Skills)
• Visitor Hospitality (Soft Skills)
• Transport Booking (Hard Skills)
• Meeting Room Management (Hard Skills)
• Health and Safety Compliance (Hard Skills)

Job Summary: 

• Responsible for the smooth running of reception including front-of-house and telephone duties.
• Assisting with any telephone or email queries
• Responsible for the registration of external and internal events
• Managing Stationary stock/budget for building and any other ad hoc duties
• Responsible for the preparation, management, and delivery of Room Hire budgets
• Administration and Coordination of all internal and external room-hire bookings via the CRM system
• Compiling and administrating rosters and duties for room hire staff
• Compiling and managing housekeeping procedures for part-time staff
• Assist in setting up of rooms and catering requirements from time to time.
• Marketing of room hire facilities, devising and issuing promotional room hire material to non-members and members.

Skills on Resume: 

• Reception Management (Hard Skills)
• Query Handling (Soft Skills)
• Event Registration (Hard Skills)
• Stationary Stock Management (Hard Skills)
• Room Hire Budget Management (Hard Skills)
• CRM System Coordination (Hard Skills)
• Roster Compilation (Hard Skills)
• Housekeeping Procedure Management (Hard Skills)

Job Summary: 

• Answer and manage incoming calls
• Meet and greet high-net-worth clients
• Maintain and manage meeting rooms and bookings
• Managing invoices for the team
• Event management - booking rooms, catering and RSVP's
• Administration support such as post reconciliation, credit card reconciliation, managing travel invoices
• Maintain tidiness of reception and meeting rooms
• Assist with scheduling and administrative tasks related to the company vehicles
• Complete special administration-based projects as assigned
• Follow sustainability guidelines and practices related to HHM’s EarthView program
• Practice safe work habits

Skills on Resume: 

• Call Management (Hard Skills)
• Client Reception (Soft Skills)
• Meeting Room Management (Hard Skills)
• Invoice Management (Hard Skills)
• Event Management (Hard Skills)
• Administrative Support (Hard Skills)
• Reception and Room Tidiness (Soft Skills)
• Scheduling Assistance (Hard Skills)

Job Summary: 

• Providing professional and customer-focused front office reception and phone system support
• Redirecting customer inquiries and taking follow-up action
• Recording messages fully and accurately and forwarding them on time
• Maintaining a fantastic and welcoming front-of-house office appearance or the reception area
• Assisting with the accurate direction of outgoing mail
• Monitoring and reporting on all building maintenance issues and support with resolution where required
• Providing back office support including assisting with office events and other duties
• Deposit all checks via the use of the banks’ online check deposit systems and scan, log, and file all check deposits
• Maintain and update the internal phone list, and the list of managed and owned properties
• Maintain a log of security passes for guests and associates
• Assist with tax returns, preparing certified receipts, and maintaining saved files on the shared drives

Skills on Resume: 

• Front Office Reception Support (Soft Skills)
• Customer Inquiry Management (Soft Skills)
• Message Recording (Hard Skills)
• Front-of-House Appearance Maintenance (Soft Skills)
• Outgoing Mail Direction (Hard Skills)
• Building Maintenance Monitoring (Hard Skills)
• Check Deposit Management (Hard Skills)
• Internal List Maintenance (Hard Skills)

Job Summary: 

• Answer and direct phone calls on a multi-line phone system ensuring all incoming calls are answered promptly and professionally
• Greet visitors upon arrival and notify necessary parties of the arrival
• Monitor and schedule conference room meetings, coordinating specific Information Technology requirements
• Sort and distribute mail and shipments promptly
• Make copies, collate, bind, staple, and file documents and reports
• Monitor front desk reception area, refill company brochures and maintain general appearance
• Monitor break room supplies and maintain overall condition
• Prepare coffee/beverages for guests and maintain stock and cleanliness of related machines and supplies
• Provide administrative support to partners and other colleagues 
• Perform related clerical work such as word processing, document preparation, binding, correspondence preparation, etc
• Monitor fax machines and distribute incoming faxes to the appropriate individual
• Prepare all outgoing mail for pickup, and proactively order all necessary supplies
• Generate shipment labels and contact vendors for courier service

Skills on Resume: 

• Phone Call Management (Hard Skills)
• Visitor Reception (Soft Skills)
• Conference Room Scheduling (Hard Skills)
• Mail and Shipment Distribution (Hard Skills)
• Document Preparation (Hard Skills)
• Front Desk Monitoring (Soft Skills)
• Break Room Supply Management (Hard Skills)
• Administrative Support (Soft Skills)

Job Summary: 

• Attend to and screen incoming phone and email inquiries on time
• Uphold a professional, customer service-oriented presence of excellence at all times including answering phones and greeting clients and teams
• Maintain kitchen, meeting rooms and general office areas
• Assist management teams where required
• Manage office supplies, stationery items and mail distribution
• Manage boardroom bookings and assist with marketing and internal functions where required
• Manage all company travel bookings
• Organize catering for internal functions
• Manage catering – for meetings and staff kitchen, ordering via Elliots, etc, and ensure stocks are always in place
• Maintain stationery room and supply of all branded items and ensure stocks are always in place
• Managing Petty Cash and reconciling Purchasing Card
• Assist in the payment of invoices process for the office

Skills on Resume: 

• Phone and Email Inquiry Management (Hard Skills)
• Customer Service Presence (Soft Skills)
• Office Area Maintenance (Hard Skills)
• Management Support (Soft Skills)
• Office Supplies Management (Hard Skills)
• Boardroom and Event Coordination (Hard Skills)
• Travel Booking Management (Hard Skills)
• Petty Cash and Purchasing Card Reconciliation (Hard Skills)

Job Summary: 

• Attend to guests and visitors
• Attend to, and assist with all incoming and outgoing phone calls
• Assist with in-house events and seminars
• Manage meeting room bookings and update the internal room booking database
• Coordinate with facilities and IT teams at other offices to set up internal meetings/video conferences
• Ensure the office remains tidy and presentable at all times
• Coordinate despatch of daily mail/courier items and distribution of incoming mail
• Assist the facilities coordinator in monitoring stock levels of general office supplies including pantry and stationery items
• Take responsibility for supporting the mailroom
• Assist with hosting quarterly events, and support the facilities team with general hosting including greeting guests, providing accurate wait times, and escorting customers to specific areas.
• Handle incoming/outgoing post and courier deliveries, ensuring mail is distributed promptly

Skills on Resume: 

• Guest and Visitor Reception (Soft Skills)
• Phone Call Assistance (Hard Skills)
• Event and Seminar Support (Soft Skills)
• Meeting Room Management (Hard Skills)
• Video Conference Coordination (Hard Skills)
• Office Tidiness Maintenance (Soft Skills)
• Mail and Courier Management (Hard Skills)
• Office Supply Monitoring (Hard Skills)

Job Summary: 

• Responsible for the provision of professional and efficient reception services providing a welcoming, courteous, and polite reception to all visitors at the main point of entry, and ensuring that the area is tidy and well presented at all times.
• Ensure that all incoming telephone calls are answered, screened, and processed promptly and in a courteous manner
• Responsible for managing the reception area, meeting rooms,  and meeting room setup
• Responsible for organizing taxis, couriers, and car park spaces and providing general administration support
• Ensure facilities in the office are run efficiently and liaise appropriately with Aramark (FMC) using an online system for logging calls and maintaining a log of all facility dockets i.e. Harmon group, Securitas, etc.
• Be the main point of contact for liaising with Cleaners.
• Maintain an up-to-date log of Alkermes visitor cards and access cards in use.
• Liaise with and update Security at Connaught House about reception matters.
• Provide training to other personnel for their providing relief/temporary cover for the receptionist.
• Make bookings/reservations in respect of travel and accommodation for employees and clients.
• Provide cover for administrators during holiday/sick leave
• Assist at a board meeting

Skills on Resume: 

• Reception Management (Soft Skills)
• Phone Call Screening (Hard Skills)
• Meeting Room Setup (Hard Skills)
• Transport and Courier Coordination (Hard Skills)
• Facility Management Liaison (Soft Skills)
• Access Card Management (Hard Skills)
• Staff Training (Soft Skills)
• Travel and Accommodation Booking (Hard Skills)