Job Summary:

• Set up hardware and install and configure software and drivers
• Maintain and repair technological equipment
• Perform regular upgrades to ensure systems are updated
• Configure CISCO routers and switches
• Install structured cabling copper and fiber cables.
• Install and set up CCTV systems
• Troubleshoot system failures and provide solutions to restore functionality
• Assist business & residential customers via phone, on-site, or off-site
• Recommend products & solutions
• Follow through with customers to ensure issues are resolved
• Create work orders, sale orders, & handle transactions

Skills on Resume:

• System Installation (Hard Skills)
• Equipment Repair (Hard Skills)
• Network Management (Hard Skills)
• Cable Installation (Hard Skills)
• CCTV Setup (Hard Skills)
• Problem Solving (Soft Skills)
• Customer Support (Soft Skills)
• Order Management (Hard Skills)

Job Summary:

• Administer and maintain Active Directory users, groups and policies
• Knowledge of backup technologies, and perform and verify backup jobs
• Understanding network services/protocols such as DNS, DHCP, ipv4 etc.
• Provide support for network and computer related Help Desk issues
• Adhere to defined best practices and policies for installing, configuring, and troubleshooting end-user workstation hardware, software and peripheral devices
• Assist in the administration of Exchange 2010/2013/2016 servers and client installations
• Adhere to policies and procedures
• Perform regular system updates using WSUS or manual updates
• Configure and maintain workstation baseline configuration
• Develop and maintain baselines images for workstations to add the latest security updates, software versions, hotfixes, patches, etc.

Skills on Resume:

• Active Directory Management (Hard Skills)
• Backup Technologies (Hard Skills)
• Network Protocols (Hard Skills)
• Help Desk Support (Soft Skills)
• Hardware Troubleshooting (Hard Skills)
• Exchange Administration (Hard Skills)
• Policy Adherence (Soft Skills)
• System Updates (Hard Skills)

Job Summary:

• Setting up and maintaining computer hardware, software, printers, audio, video, and other systems for zoo staff and events
• Providing first response technical assistance to troubleshoot, research and resolve technical hardware and software issues
• Installing and upgrading software, including Windows OS, Office products, and patches
• Understanding and using microphones, speakers, video screens, projectors, video monitors, connecting wires and cables, sound boards, and related electronic equipment for events
• Taking direction and working independently and with a team
• User profile management, account management, mailbox creation, and setups
• Understanding of computer hardware
• Understanding of building, repairing and upgrading computers.
• Understanding of Operating System (OS), software and drivers.

Skills on Resume:

• System Setup (Hard Skills)
• Technical Support (Hard Skills)
• Software Installation (Hard Skills)
• AV Equipment Handling (Hard Skills)
• Team Collaboration (Soft Skills)
• Account Management (Hard Skills)
• Hardware Knowledge (Hard Skills)
• Computer Maintenance (Hard Skills)

Job Summary:

• System builds and installation of software
• Repair and maintenance of desktops, workstations, servers, laptops, printers, and other peripherals
• Ability to fully dismantle and reassemble a wide variety of laptop and desktop devices
• Diagnosis and solving of hardware and software issues
• Virus removal and system clean-ups
• Ability to document jobs and processes essential
• Providing technical support to contract customers, either remotely or onsite.
• Managing inventory of IT equipment.
• Ensuring basic cyber security protection for IT equipment.
• Updating of operating systems and softwares for IT equipment.
• Carrying out basic testing and repair of IT equipment.

Skills on Resume:

• System Installation (Hard Skills)
• Hardware Maintenance (Hard Skills)
• Device Assembly (Hard Skills)
• Troubleshooting (Hard Skills)
• Virus Removal (Hard Skills)
• Documentation (Soft Skills)
• Technical Support (Soft Skills)
• Inventory Management (Hard Skills)

Job Summary:

• Monitor the Help Desk proactively taking new tickets 
• Provide site support to all users of the organization (students, staff, parents). 
• Support equipment & network operations and maintenance and repair.
• Serve as liaison to software and hardware vendors to maintain appropriate product support.
• Assist in setting up equipment for special programs and meetings.
• Provide assistance to end users to identify and correct equipment and software related problems.
• Install and troubleshooting use of classroom hardware.
• Responsible for district employee access to systems, training, security, and use policies.
• Provide support in troubleshooting of computer problems.
• Interact with users on a daily basis to be able to see and understand technology problems and provide competent solutions to these problems.

Skills on Resume:

• Help Desk (Hard Skills)
• Site Support (Soft Skills)
• Equipment Maintenance (Hard Skills)
• Vendor Liaison (Soft Skills)
• Event Setup (Hard Skills)
• Problem Resolution (Hard Skills)
• Hardware Troubleshooting (Hard Skills)
• User Training (Soft Skills)

Job Summary:

• Assist the Director of Technology and Innovation with the ongoing evaluation of the District Technology Plan.
• Assist with the development of the policies and procedures that relate to the technology program.
• Assist with the Erate processing.
• Assist with the final recommendations on the purchase, use and maintenance of technology equipment.
• Visit and inspect equipment on a regular basis and/or as directed.
• Assist and coordinate building projects related to technology support and expansion projects.
• Develop and maintain task priority lists for projects, day-to-day activities, and annual maintenance.
• Maintain inventory of all technology assets and other assets as assigned by the supervisor.
• Quality control, cleanliness of work areas, resolution of help desk tickets.
• Communicate with all stakeholders in a timely fashion.
• Comply with applicable state, local and federal laws, rules and regulations and compliance requirements.

Skills on Resume:

• Plan Evaluation (Hard Skills)
• Policy Development (Hard Skills)
• Erate Assistance (Hard Skills)
• Equipment Oversight (Hard Skills)
• Project Coordination (Soft Skills)
• Task Management (Hard Skills)
• Asset Inventory (Hard Skills)
• Stakeholder Communication (Soft Skills)

Job Summary:

• Take receipt of specialized AV equipment, apply required updates and configurations following specific manufacturer checklists
• Maintain and improve validation checklists, image repositories, and other documentation
• Take ownership of the Lab environment to assure a functional and organized workspace 
• Upkeep and improvements as deemed necessary by management
• Proactively seek out information and updates on key manufacturer equipment to remain current on systems and technology that are vital to success
• Engage team members and management to broaden knowledge 
• Be available to assist in the Warehouse and any other department 
• Processing equipment for refurbishment or resale
• Hardware Refurbishment of certain devices and computers, which includes component testing, port testing, installing or removing modular parts

Skills on Resume:

• AV Equipment Setup (Hard Skills)
• Documentation Maintenance (Hard Skills)
• Lab Management (Hard Skills)
• Proactive Upkeep (Soft Skills)
• Technology Updates (Hard Skills)
• Team Engagement (Soft Skills)
• Cross-Department Support (Soft Skills)
• Hardware Refurbishment (Hard Skills)

Job Summary:

• Resolve networking and OS issues
• Troubleshoot complex PC and hardware issues including computers, tablets, cameras, interactive whiteboards and projectors, printers, etc.
• Troubleshoot email and application issues
• Troubleshoot software, install software, user profiles, update software and prepare equipment for presentations
• Troubleshoot and support server systems
• Repair and replace broken hardware
• Setup, configure and support new equipment
• Driver and software upgrades, help desk ticket remediation
• Implement appropriate computer network protocols to establish and maintain communication across networks
• Provide support to additional technical staff
• Communicate directly with Director of Technology
• Provide setup / breakdown of I.T. resources required for BOE meetings and other general assemblies

Skills on Resume:

• Network Troubleshooting (Hard Skills)
• Hardware Support (Hard Skills)
• Software Management (Hard Skills)
• Server Maintenance (Hard Skills)
• Equipment Configuration (Hard Skills)
• Technical Communication (Soft Skills)
• Event IT Setup (Hard Skills)
• Protocol Implementation (Hard Skills)

Job Summary:

• Setting up computers using pre-built images.
• Installing custom software for each customer.
• Delivering or shipping the computer to the customer
• Working with the customer after the computer arrives to finish the setup process.
• Troubleshoot hardware failures and coordinate with vendors for warranty repairs.
• Hands-on in installation, repair, and service activities.
• On-site technical repair and maintenance & cleaning of LED panels and computers
• Daily Monitoring of the all LED installations and computers
• Diagnose and resolve LED Panel & computer technical issues
• Provide technical troubleshooting and repairs of faulty parts.
• Test and validate all repairs once complete.
• Deliver and install toner in HP Printers

Skills on Resume:

• Computer Setup (Hard Skills)
• Software Installation (Hard Skills)
• Customer Delivery (Soft Skills)
• Technical Support (Hard Skills)
• Hardware Troubleshooting (Hard Skills)
• LED Maintenance (Hard Skills)
• Repair Validation (Hard Skills)
• Toner Installation (Hard Skills)

Job Summary:

• Build, repair or configure new hardware such as devices, printers, etc.
• Install or update software for the entire facility. 
• Repair PC's base computers and servers.
• Maintain the network and solve computer issues.
• Correct problems such as incorrect settings, viruses, spyware
• Replace hardware or reinstall operating systems
• Complete all system tracking (reports) of material used and hours performed per work order repair.
• Coordinate with the President Office Manager or Consultant on services performed so costs can be applied towards warranty or service work order.
• Building pallets of processed equipment

Skills on Resume:

• Hardware Configuration (Hard Skills)
• Software Updates (Hard Skills)
• PC and Server Repair (Hard Skills)
• Network Maintenance (Hard Skills)
• Virus Mitigation (Hard Skills)
• System Reinstallation (Hard Skills)
• Work Order Tracking (Hard Skills)
• Equipment Coordination (Hard Skills)

Job Summary:

• Operate the help desk phone system and service desk tracking system, answer incoming user calls or requests, log tickets and service requests
• Review incoming tickets and service requests, research and provide resolution to user problems, escalate tickets and requests to appropriate personnel
• Monitor and report on service desk performance.
• Assist in the development and implementation of procedures that support execution of Service Desk activities, to include process flows, defined roles and responsibilities, knowledge base articles, and reporting schema to enable the establishment of appropriate touch points and engagements.
• Identify and recommend opportunities for performance improvement of hardware, software and any supporting infrastructure and supporting services by employing IT Service Management (ITSM) best practices.
• Employ continual improvement processes to effectively measure and enhance Service Desk performance, productivity, knowledge and profitability based on Service Desk performance metrics.
• Ensure that all support requests are well documented in the IT ticketing system from the creation of the ticket to the successful resolution and provide clear understanding of open ticket status.
• Communicating with internal customers, team members and management regularly during all aspects of service desk operations and ongoing technical issues.
• Track and analyze trends in Service Desk requests and generate statistical report
• Identify problems and implement solutions, identify, recommend, develop, and implement customer training programs to increase computer literacy and self-sufficiency.

Skills on Resume:

• Help Desk Operation (Hard Skills)
• Ticket Management (Hard Skills)
• Performance Monitoring (Hard Skills)
• Procedure Development (Hard Skills)
• ITSM Practices (Hard Skills)
• Continuous Improvement (Soft Skills)
• Communication Skills (Soft Skills)
• Training Development (Soft Skills)

Job Summary:

• Installing, repairing and troubleshooting workstations, Printers, Scanners, Routers, & Switches
• Installing and repairing Servers
• PC/Laptop diagnostics and repair
• Provide some desk side technical support for hardware and software
• Perform analysis to effectively identify potential problems to eliminate problems in the future
• Perform applicable preventative maintenance, per OEM specifications
• Support a variety of IT systems of both hardware and software
• Work with business network monitoring and alerting systems and tools
• Enjoy a team-centered work environment that works together to implement and support IT solutions for clients
• Work with an extremely talented group of IT professionals and specialists
• Provide thorough triaging of tickets.
• Provide written and oral communications, make recommendations for improving documentation.
• Provide recommendations on issues/problems identified and reported in trend analysis.

Skills on Resume:

• Hardware Troubleshooting (Hard Skills)
• Server Maintenance (Hard Skills)
• PC/Laptop Repair (Hard Skills)
• Desk Side Support (Hard Skills)
• Problem Analysis (Hard Skills)
• Preventative Maintenance (Hard Skills)
• System Support (Hard Skills)
• Network Monitoring (Hard Skills)

Job Summary:

• Assists installation, configuration and maintenance of the organization's operating systems and all related systems or software. 
• Analyzes and resolves problems associated with desktop hardware/software and applications software and ensures scalability and appropriate integration with other systems.
• Support workstations, scanners, cell phones, tablets, audio/visual, office phones, and multi-function printers
• Troubleshoot LAN and WAN network connectivity
• Interface with employees to determine specific IT needs
• Interface with third party vendors to troubleshoot workstations, scanners, cell phones, tablets, audio/visual, cisco phones, and multi-function printers
• Setup/Deploy workstation hardware and software
• Read, understand, and implement variety of written and verbal instructions and diagrams to diagnose, install, and trouble-shoot computer programs, software, and equipment.
• Providing end-user support for AF procured/authorized hardware, operating system software and applications, and ensuring workstations and mobile devices are operational

Skills on Resume:

• System Configuration (Hard Skills)
• Problem Analysis (Hard Skills)
• Device Support (Hard Skills)
• Network Troubleshooting (Hard Skills)
• IT Consultation (Soft Skills)
• Vendor Coordination (Soft Skills)
• Hardware Deployment (Hard Skills)
• End-User Support (Soft Skills)

Job Summary:

• Reply to service calls and use the ticketing system for the management and processing of requests
• Participate in hardware and software installations
• Maintain the inventory of the computer park
• Participate in technological infrastructure projects
• Perform from the Preventive maintenance
• Analyze the problems, make a diagnosis and take action to solve them
• Manage user accounts (creation / deletion, password, licenses, rights of access)
• Participate in maintenance, repair, and enhancement of workstations, phones, printers, peripherals and servers
• Document intervene and solutions

Skills on Resume:

• Ticketing Management (Hard Skills)
• Hardware Installation (Hard Skills)
• Inventory Maintenance (Hard Skills)
• Project Participation (Soft Skills)
• Preventive Maintenance (Hard Skills)
• Problem Solving (Hard Skills)
• Account Management (Hard Skills)
• Technical Documentation (Hard Skills)