Job Summary:

• Configure, deploy and track all Windows and macOS computers.
• Diagnose and repair software/hardware related problems on Windows and macOS computers.
• Manage and update computer builds and images.
• Install software and hardware on faculty, staff and lab computers.
• Assist customers with technology issues on the phone, at Service Desk or their work location.
• Work with vendors for computer repairs.
• Provide technical assistance, support, and advice to computer users.
• Troubleshoot desktop computers, applications and networking problems communicate solutions and educate users about the latest technologies.
• Responsible for the daily administration and maintenance of computer hardware, software, and peripheral devices.

Skills on Resume:

• System Setup (Hard Skills)
• Diagnostics (Hard Skills)
• Image Management (Hard Skills)
• Software Installation (Hard Skills)
• Tech Support (Soft Skills)
• Vendor Liaison (Soft Skills)
• User Assistance (Soft Skills)
• Network Troubleshooting (Hard Skills)

Job Summary:

• Log all incoming problems into the work order tracking system and assign tasks or escalate
• Install/Update/Configure computers as per instructions from IT Operations Manager.
• Update and maintain IT Departmental computer files
• Monitoring system performance of desktop/laptops, servers and networks
• Performing desktop/laptop, device, application or server updates 
• Maintain Procedure Documentation (Runbooks), including providing basic user training and proactive support 
• Provide Help Desk administration as required add/update work orders to keep all open Work orders current.
• Attend IT Department Meetings
• Distribute reports, manage system printers (confidentiality required)
• Provide Helpdesk support or deploy computers.

Skills on Resume:

• Problem Logging (Hard Skills)
• System Configuration (Hard Skills)
• File Maintenance (Hard Skills)
• Performance Monitoring (Hard Skills)
• System Updates (Hard Skills)
• Documentation (Hard Skills)
• Help Desk Support (Soft Skills)
• Meeting Participation (Soft Skills)

Job Summary:

• Assists with the daily needs of various IT support tasks
• Tracking of IT assets throughout the department.
• Day to day maintenance and support of various computer programs to include database systems, time management systems, and other programs utilized by the Sheriff's Office and external stakeholders.
• Serving as the primary technical support contact for end users. 
• Set up, configure and support desktops and laptops
• Provide technical support for end users
• Provide workstation introduction and training for new employee orientation
• Set up, configure and support printers, copiers, fax machines, time clocks and projectors
• Apply OS, third party, anti-virus and other necessary updates/patches

Skills on Resume:

• IT Support (Hard Skills)
• Asset Tracking (Hard Skills)
• Program Maintenance (Hard Skills)
• User Support (Soft Skills)
• Desktop Setup (Hard Skills)
• Technical Assistance (Soft Skills)
• Employee Training (Soft Skills)
• Device Configuration (Hard Skills)

Job Summary:

• Maintains inventory of equipment
• Set up physical computers, monitors, and other IT equipment in offices throughout the department.
• Tracking of IT assets throughout the department.
• Maintain and support various computer programs to include database systems, time management systems, and other programs utilized by the Sheriff's Office and external stakeholders.
• Consulting with vendors and County IST for trouble shooting and technical support.
• Ability to train employees on functionalities of Microsoft Office Suite.
• Serves as the primary liaison between the Sheriff's Office and County IST for network access and troubleshooting.
• Conducts training as needed for new computer systems, new programs, or new functionality.

Skills on Resume:

• Inventory Management (Hard Skills)
• Equipment Setup (Hard Skills)
• Asset Tracking (Hard Skills)
• Program Support (Hard Skills)
• Vendor Consultation (Soft Skills)
• Employee Training (Soft Skills)
• Liaison Coordination (Soft Skills)
• System Training (Soft Skills)

Job Summary:

• Serve as an expert resource for the technology systems and applications primarily within the non-healthcare operations at Charter House. 
• Be familiar with all technology systems and be able to identify potential benefits and efficiencies that could be derived through integration or collaboration of two or more systems. 
• Provide computer support and training to Charter House residents and staff. 
• Provides troubleshooting intervention to optimize software support. 
• Works primarily on resident and non-healthcare computer systems. 
• Supports all non-Mayo software packages at Charter House. 
• Provides education and training to residents and staff for computer operations. 
• Serves in a project management lead role and or provides critical technology support for projects related to IT systems. 
• Provides support for Charter House websites and trains others to be able to add content to these sites. 
• Requires excellent organizational skills and the ability to coordinate multiple activities. 
• Willingness and ability to learn user specific applications to provide trouble shooting, support and training.

Skills on Resume:

• System Expertise (Hard Skills)
• Integration Analysis (Hard Skills)
• User Training (Soft Skills)
• Troubleshooting (Hard Skills)
• Non-healthcare IT Support (Hard Skills)
• Software Support (Hard Skills)
• Project Management (Soft Skills)
• Website Support (Hard Skills)