Job Summary:

• Support Linux-based computing systems.
• Troubleshoot hardware and software systems.
• Build, install, maintain and support commercial and open-source software stacks.
• Provide networking infrastructure support for research activities.
• Provide user support and applications consulting
• Support Windows-based computing systems.
• Troubleshoot hardware and software systems.
• Manage Active Directory configuration, site replication, and extensive utilization of group policies.
• Endpoint management administration
• Manage and troubleshoot desktop network communications.
• Coordination with Unix systems administration staff for support of Windows/Unix integrated services, such as Samba, printers and authentication services.

Skills on Resume:

• Linux System Support (Hard Skills)
• Troubleshooting Expertise (Hard Skills)
• Software Stack Management (Hard Skills)
• Networking Support (Hard Skills)
• Cross-Platform Support (Hard Skills)
• User Support Consulting (Soft Skills)
• Active Directory Management (Hard Skills)
• Unix/Windows Integration (Hard Skills)

Job Summary:

• Excellent knowledge of the Red Hat operating system including how to optimize Red Hat for performance
• Propose and implement system improvements to increase system performance of both disked and diskless Red Hat workstations
• Extensive knowledge of DoD STIGS and the impacts on system performance
• Understand system vulnerabilities and propose solutions
• Work with software developers to provide input for hardware selection
• Responsible for the configuration, maintenance, and reliability of computer systems
• Perform routine/scheduled audits of the systems, including all backups
• Provide end user and network enclave systems support to include installation, troubleshooting, and patching of operating systems and applications
• Manage systems security using existing scripts, tools, and procedures to maintain compliance with DoD and local policy
• Design and deploy networks and maintain network servers such as file servers, and VPN gateways

Skills on Resume:

• Red Hat Optimization (Hard Skills)
• System Performance Improvements (Hard Skills)
• DoD STIGs Expertise (Hard Skills)
• Vulnerability Solutions (Hard Skills)
• Hardware Selection Input (Soft Skills)
• System Maintenance (Hard Skills)
• Audit and Backup Management (Hard Skills)
• Network Systems Support (Hard Skills)

Job Summary:

• Perform network address assignment
• Assign routing protocols and routing table configuration
• Assign configuration of authentication and authorization of directory services
• Provide input and develop procedures related to systems administration tasking
• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
• Analyze system logs for potential hardware, software, and security issues and resolve any issues discovered
• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
• Process Hardware and Software change requests for all changes made to the facility network
• Provide Information Assurance Vulnerability Management (IAVM) support to include reporting IAVM compliance and creating mitigation plans
• Implement DoD, DON and NAVAIR security policies.

Skills on Resume:

• Network Addressing (Hard Skills)
• Routing Configuration (Hard Skills)
• Authentication Setup (Hard Skills)
• Admin Procedures (Soft Skills)
• System Maintenance (Hard Skills)
• Security Analysis (Hard Skills)
• IT Operations (Hard Skills)
• Security Compliance (Hard Skills)

Job Summary:

• Computer maintenance, laboratory data management, technical troubleshooting, and routine system configuration.
• Install/configure/maintain laboratory computers, operating systems, and applications.
• Manage local system accounts.
• Perform manual updates 
• Troubleshoot technical issues with computers, network, instrument connections, etc.
• Maintain stock of spare computers, accessories, UPS, etc.
• Maintain tracking information of systems information.
• Routine verification of data integrity, e.g. automated data backups, access restrictions, user accounts.

Skills on Resume:

• Computer Maintenance (Hard Skills)
• Data Management (Hard Skills)
• Technical Troubleshooting (Hard Skills)
• System Installation (Hard Skills)
• Account Management (Hard Skills)
• Manual Updates (Hard Skills)
• Inventory Management (Hard Skills)
• Data Integrity Checks (Hard Skills)

Job Summary:

• Perform manual backup, archival, restore
• Configure computers for data backup, archival, access management.
• Routine configuration for Laboratory Information Management System (LIMS), e.g. products, analytical tests, studies, users.
• Basic troubleshooting for user access, printing, data entry. 
• Interface with IT support, Quality, and Computer Validation Managers to provide information, request services, and create quality documentation.
• Must be able to troubleshoot technical problems with minimal oversight.
• Must balance priorities of several ongoing activities. 
• Collaborate with IT, Quality, and Validation Managers 

Skills on Resume:

• Data Backup Configuration (Hard Skills)
• Access Management (Hard Skills)
• LIMS Configuration (Hard Skills)
• Basic Troubleshooting (Hard Skills)
• Quality Documentation (Soft Skills)
• Independent Problem-Solving (Soft Skills)
• Priority Management (Soft Skills)
• Cross-Functional Collaboration (Soft Skills)

Job Summary:

• Configure application system settings, create new user accounts, and apply security permissions appropriate to user roles.
• Manage and configure server-side applications. 
• Assess and troubleshoot the application status. 
• Liaison between other IT supporting teams (vendor, institutional, and departmental systems administration support).
• Assist with annual or biannual LIS software version upgrades. 
• Stage upgrades through Development, Test, and Production environments.
• Perform analysis for major software upgrades, minor software updates, and product liability alerts.
• Responsible for understanding application features and existing configurations. 
• Work with research staff to understand workflow requirements. 
• Assess and configure application features to facilitate end-user workflows.

Skills on Resume:

• System Configuration (Hard Skills)
• User Account Setup (Hard Skills)
• Application Troubleshooting (Hard Skills)
• IT Liaison (Soft Skills)
• Software Upgrades (Hard Skills)
• Upgrade Staging (Hard Skills)
• Software Analysis (Hard Skills)
• Workflow Configuration (Hard Skills)

Job Summary:

• Assess and implement new application features added from product upgrades.
• Responsible for maintaining data dictionaries for research applications, with an understanding of how and what data is created during end-user workflows. 
• Define new data fields to support new workflows and reporting needs.
• Develop training materials for the defined application workflows and provide training to users.
• Provide application support for end users. 
• Troubleshoot problems and fix data input errors.
• Install and configure devices which interact with lab information systems and other applications in use by research staff, including but limited to barcode scanners and label printers.
• Maintain and improve system queries and end user reports in the lab information systems.
• Create end user reports within application reporting features.
• Manage data for input and output by transforming and extending data sourced from multiple systems.

Skills on Resume:

• Feature Implementation (Hard Skills)
• Data Dictionary Maintenance (Hard Skills)
• Data Field Definition (Hard Skills)
• User Training Development (Hard Skills)
• Application Support (Hard Skills)
• Troubleshooting (Hard Skills)
• Device Configuration (Hard Skills)
• Report Management (Hard Skills)

Job Summary:

• Document trouble calls, identifies, and diagnoses hardware/software problems.
• Assist with end users and problems.
• Coordinate acquisition of selected personal computer and peripherals.
• Maintains an inventory of all County computers, laptops, and software applications.
• Monitor equipment enhancements and computer industry advancements.
• Complete courses, workshops, seminars, and other training.
• Assists with security, networking, and other projects 
• Report on operational and business metrics by analyzing and joining data from multiple source systems.
• Use data dictionary and workflow knowledge to interpret reporting results.
• Perform complex query search processes to provide support for data requests.
• Assist in resolution of laboratory billing related issues for services recorded in multiple systems

Skills on Resume:

• Troubleshooting Documentation (Hard Skills)
• End-User Assistance (Soft Skills)
• Equipment Procurement (Hard Skills)
• Inventory Management (Hard Skills)
• Technology Monitoring (Hard Skills)
• Professional Development (Soft Skills)
• Security and Networking (Hard Skills)
• Data Analysis and Reporting (Hard Skills)

Job Summary:

• Implement and maintain reports and work lists using various software applications such as Epic, Monarch TM, SQL Server, COGNOS, Visio, Microsoft Project, Microsoft Excel, Microsoft Access
• Uses knowledge of other applications and sources of data both within and outside the organization to enhance information analysis, decision making and management reporting
• Works with internal customers to assess information requirements and develop special custom and production reports to meet those needs
• Works to maintain and improve the quality and integrity of data collected for decision-making and works with other areas of the organization to ensure consistent reporting of information. 
• Analyzes and makes recommendations for improved data quality
• Participates in process improvement teams and committees charged with improving processes by offering analytic skills and knowledge of available data
• Conducts problem-solving activities when necessary to help ensure high availability of critical Enterprise data and system access
• Provides technical liaison with vender partners, IT services, and operational management to define business requirements and implement necessary operations support capabilities
• Develops testing plans and approaches
• Participates in implementation planning and testing.
• Works with subject matter experts to gather project requirements and define business needs and rules
• Develops and maintaining reports and performing analysis that allows Enterprise Revenue Cycle to identify trends and provide feedback to the Medical Centers and payers to help improve overall business operational performance

Skills on Resume:

• Report Implementation (Hard Skills)
• Data Integration (Hard Skills)
• Custom Reporting (Hard Skills)
• Data Quality Management (Hard Skills)
• Process Improvement Analysis (Hard Skills)
• Problem-Solving Support (Hard Skills)
• Technical Liaison (Soft Skills)
• Business Analysis (Hard Skill

Job Summary:

• Consult with scientific partners to develop understanding of the business needs related to laboratory operations, from equipment lifecycle to regulatory requirements. 
• Responsible for technical coordination of activities related to routine maintenance, problem resolution escalation, inventory management, deployment coordination and post-implementation assistance for computing devices.
• Consults on equipment procurement and discussions with suppliers. 
• Coordinates with other technology partners to define solid architecture and to ensure adequate implementation of integration with other systems, data storage, compliance and security controls.
• Responsible for determining how business needs, compliance, and upgrade cycles can impact the lab operations and partner with scientists to define appropriate equipment lifecycle management plans. 
• Understand the role of the equipment in the lab operation space and provides ideas and recommendations regarding the evolution of the lab operations.
• Maintains knowledge of the capabilities of existing equipment and technologies in use across the business area and leverages this knowledge in supporting creation and maintenance of equipment lifecycle management plans.
• Develops and maintains strong relationship with lab stakeholders and partners in other technology organizations in order to streamline business processes related to lab operations. 
• Provides insights to Business Relationship Management groups concerning needs and opportunities for improvement that can be enabled via technology.
• Responsible for interfacing with key customers to obtain “voice of customer” in order to enhance service programs.

Skills on Resume:

• Business Consultation (Soft Skills)
• Technical Coordination (Hard Skills)
• Equipment Procurement (Hard Skills)
• System Integration (Hard Skills)
• Compliance Management (Hard Skills)
• Equipment Lifecycle Planning (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Customer Interface Management (Soft Skills)