COMPUTER SUPPORT SPECIALIST SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Updated: Dec 24, 2024 - The Computer Support Technician must be customer-service oriented with excellent communication skills in speaking, listening, reading, and writing. This role involves collaborating with a technical team on special projects beyond standard desktop support, often requiring independent work with minimal supervision. Proficiency in supporting desktop computers and peripherals in a Microsoft networked environment, and experience configuring, installing, and managing print servers and network devices.
Essential Hard and Soft Skills for a Standout Computer Support Specialist Resume
Summary of Computer Support Specialist Knowledge and Qualifications on Resume
1. BS in Computer Science with 2 years of Experience
- Experience in an enterprise setting with directory services
- Know how to take apart a computer and put it back together
- Experience in managing warranty repairs and exchanges
- Experience with backup systems like CrashPlan/Code42, Google Drive, Time Machine, etc.
- Experience working with computers in an Active Directory/Group Policy environment.
- Experience with network/phone connections.
- Experience with automated image deployment.
- Strong knowledge of Windows 7/10 operating systems
2. BS in Information Technology with 5 years of Experience
- Detailed and comprehensive knowledge of computer hardware and software.
- Demonstrated proficiency in Windows 10, MacOS, respective applications and user management.
- Knowledge of endpoint management frameworks such as HCL BigFix, Jamf, or Microsoft Intune, etc.
- Strong customer services skills and ability to easily communicate technical issues to a wide audience.
- Demonstrated time management skills and ability to work on multiple projects simultaneously in a fast-paced environment.
- Ability to take initiative in problem solving and performing independent research to provide solutions.
- Experience with Linux.
- Experience working in a help desk environment.
- Experience installing and maintaining audiovisual systems in an educational environment.
3. BS in Computer Engineering with 7 years of Experience
- Experience using a Help Desk trouble ticketing system
- Must be customer-service oriented and have excellent communication skills, including speaking, listening, reading and writing
- Experience working with others as part of a technical team, with participation in special projects that may not be related to standard desktop support duties and responsibilities
- Experience performing job duties and assignments with little supervision, functioning independently as part of the team
- Experience in supporting desktop computers/peripherals in a Microsoft networked environment
- Hands-on experience configuring, installing, and managing print servers, and network fax/scanner/copier devices
- Experience supporting desktop applications, including but not limited to Microsoft Office
- Networking protocols (Ethernet and TCP/IP) and networking equipment such as routers, switches, terminal servers, etc.
- Peripheral devices such as scanners, printers, modems, Smartphones, tablets, laptops, and other wireless devices
4. BS in Cybersecurity with 3 years of Experience
- Ability to diagnose and correct hardware and software problems.
- Training, education and experience in computer information systems
- Ability to diagnose and correct computer hardware and software problems.
- Ability to make independent decisions.
- Ability to type and working knowledge/familiarity with computers and electronic clinical record keeping.
- Must obtain and maintain fingerprint clearance and pass a background clearance.
- Experience working in Integrated Healthcare, Behavioral Health or Primary Care environment.
- Advanced knowledge of cultural diversity and sensitivity.