• Be able to use flash programming tool (i.e. Dediprog), after instruction, for programing system FW, BIOS and other related embedded memory
• Understand BIOS settings in typical PC architecture.
• Understand how to load Windows OS onto typical PC architecture.
• Be able to execute tests, identify and diagnose a bug and file it with all required information, all with minimal assistance from the senior tester.
• Use automation test scripts to execute tests on platforms
• Provide functional proficiency in assigned area(s) of testing. (be able to differentiate between a real failure or bug, and that created by automation or an incorrectly set up platform/testing environment)
• Functional proficiency using debugging tools (examples: BIOS, PMDump, NGK… etc.) for pulling logs for Engineering staff.
• Read, understand, and follow test documentation and suggest improvements.
• Understands the typical PC architecture power flow sequences (power states).

Skills: Flash Programming, BIOS Management, OS Installation, Bug Diagnostics, Script Testing, Testing Proficiency, Debugging Tools, Documentation Review.

• Troubleshoot MacBook/iBook and be responsible for MLTI return program
• Setup new equipment, add new users and maintain the current user list
• Maintain software inventory and licensure
• Maintain current mail server for all district schools and clients
• Maintain firewall, routers, switches, internet filtering and domain names
• Setup new equipment and install new software
• Problem-solving through the Help Desk
• Provide individual student and teacher assistance 
• Work as a team member on developing the triennial district technology plan
• Perform non-complex solder board reworks.
• Building computers, installing software, testing systems and cameras, and providing customer support. 
• Learn video technology, software applications and broadcast/film workflows

Skills: MacBook Troubleshooting, Equipment Setup, Software Management, Network Maintenance, Help Desk Support, Technical Assistance, System Building, Video Technology.

• Assist with the installation of hardware, software, and related instructional technology
• Repair, maintain and upgrade technology-related hardware and software
• Provide technical support and technical advice on equipment setup and operation
• Use a work-order tracking system to complete repair and maintenance work in a timely manner
• Assist in the development and implementation of staff training materials or technical support documents
• Assist in the development and implementation of district-level technology plan
• Participate in ongoing professional learning opportunities to enhance knowledge and professional skills
• Handle support calls in a professional manner.

Skills: Hardware Installation, Software Installation, Tech Maintenance, Technical Support, Work-Order Management, Staff Training, Tech Plan Development, Professional Learning

• Troubleshoot and diagnose computer hardware and software for students, faculty, staff, and the community.
• Must be able to document repair process and follow record retention protocols.
• Must be able to identify and resolve problems in a timely manner.
• Manage equipment inventory, collaborating on purchases as needed to complete repairs.
• Facilitate repairs with vendors and prepare hardware to be shipped.
• Assist with maintaining computer images and quality control for rental computers.
• Offer outstanding customer service to students, faculty and staff, which includes helping on the sales floor, operating the POS, taking customer phone calls, etc. as needed.
• Comply with all college, state and local procedures, rules and regulations. 
• Observe and promote continual improvement of workplace safety and environmental practices.

Skills: Troubleshooting, Documentation, Problem Resolution, Inventory Management, Vendor Coordination, Quality Control, Customer Service, Regulatory Compliance

• Responsible for assisting the TME Engineers in the training of TMEs in system integration analysis, maintain current infrastructure in upgrade and deploying new software, network configuration and monitoring, and daily data backup and monitoring. 
• Perform evaluation and analysis of PC, Laptop, Server product platforms and special projects. 
• Evaluating systems and producing test procedures and test scripts. 
• Developing detailed assembly instructions for production team. 
• Provide training and technical support to the build team, test team, internal and external customers.
• Assist manager with other computer-related tasks
• Audit completed platforms (QA/QC) and providing customer support for Build Center products.
• Assist in production assembly and testing activities, setting up of test fixtures, lab cleanup

Skills: System Integration, Software Deployment, Network Configuration, Data Backup, Product Evaluation, Test Procedure Development, Technical Training, Quality Assurance

• Strong knowledge of computers and related instructional technology
• Experience with GSuite, Active Directory, PowerShell, or MDM preferred.
• General knowledge of networking and local area networks
• Understanding of computer, mechanical, and electronic principles as applied to the repair and maintenance of computers and related equipment
• Ability to interact and communicate effectively with will all school staff
• Strong customer service skills
• Ability to work independently or under close supervision and maintain effective working relationships
• Attention to detail and commitment to high-quality work

Qualifications: BS in Computer Science with 4 years of Experience

• Experienced on Assembling personal desktop/Laptop.
• Experience in Troubleshooting of Desktop/Laptops.
• Should understand different components of Mother board.
• Should have installed Operating System, Software on Computer.
• Should have experience on browsing internet, writing detailed description.
• Should be able to follow the instruction and document the procedures.
• Should have basic understanding of Inventory and MS-Excel
• Working knowledge of a variety of word processing, spreadsheet, database, and Internet applications.

Qualifications: BS in Information Technology with 2 years of Experience

• Ability to test, troubleshoot and diagnose hardware issues on laptop and desktop computers
• Ability to replace all hardware on laptop and desktop computers
• Ability to navigate the BIOS on all laptop and desktop computers
• Knowledge of All In One Computers 
• Ability to work in a fast paced environment
• Ability to work in a team environment to meet requirements for production and quality
• Inventory control, quality control, organizational skills and electronics parts understanding and sourcing knowledge 
• Communicate effectively, produce efficiently , organize and document accurately.
• Knowledge of G Suite for Education tools and management.

Qualifications: BS in Computer Engineering with 5 years of Experience

• Experience and proficiency with Microsoft Windows 95, 98, and NT software packages.
• Experience in the operation and maintenance of computer hardware standalone and network systems.
• Knowledge of computer hardware and software systems and their interfaces.
• Ability to use and maintain a computer system, equipment, and software.
• Knowledge of wide range of analytical and diagnostic methods, procedures and principles to identify system failures, take corrective actions to resume normal operations, and implement procedures to allow for partial use until problems are resolved.
• Team player must be able to communicate effectively and work harmoniously with others.
• Ability to read, write, speak, and understand American English to an eighth grade level for a working knowledge of hazardous, safety, and environmental warnings, as per contract requirement.
• Experience and proficiency in Microsoft Windows 95,98, and NT software packages.
• Ability to communicate ideas effectively with personnel at all levels.
• Working knowledge of Heating, Ventilating, and Air Conditioning (HVAC) systems.

Qualifications: BS in Information Systems with 7 years of Experience

• Knowledge of Apple/Macintosh computers, peripherals, parts and supplies
• Knowledge of computer software, including word processing, spreadsheets, databases and special educational programs
• Knowledge of computer network administration, including access rights
• Ability to interpret regulations, laws and policies
• Skill in maintaining computer networks
• Skill in training students, teachers and staff in using computer hardware and software
• Skill in communicating technical information effectively, orally and in writing
• Skill in establishing and maintaining effective working relationships with staff, administrators and students
• Skill in utilizing word processing, spreadsheet and database software applications
• Team player must be able to communicate effectively and work harmoniously with others.

Qualifications: BS in Software Engineering with 6 years of Experience