• Perform tasks such as installation, diagnosis, repair, and maintenance of electronics
• Manually examine and repair computer hardware components
• Troubleshoot computer systems both hardware and software
• Take apart and re-assemble computer components and parts
• Analyze failed equipment according to procedures and determine whether equipment is repairable
• Resolve hardware technical issues with proper solutions
• Manually set up computer systems and hardware, and install or re-install software programs for computer users
• Respond to inbound calls for scheduling or support
• Manage time, repairs, and paperwork
• Coordinates with other staff on completing tickets/work orders efficiently.

Skills: Electronics Installation and Maintenance, Hardware Diagnosis and Repair, Computer Troubleshooting, Component Assembly and Reassembly, Equipment Failure Analysis, Technical Issue Resolution, Software Installation and Configuration, Time and Task Management

• Take responsibility for diagnosing and repairing laptops and tablets.
• Test, troubleshoot, and diagnose laptop/notebook PC circuit board failures
• Replace and/or repair faulty components using solder techniques including but not limited to through-hole, surface mount, and high-temperature soldering
• Perform tasks such as installation, diagnosis, repair and maintenance of tablets and laptops.
• Manually examine and repair computer hardware and peripheral components.
• Troubleshoot computer systems both hardware and software.
• Take apart and reassemble computer components and parts.
• Analyze failed equipment according to established methods or procedures and determine whether the equipment is repairable.
• Resolve hardware technical issues within schedule and provide the break and fix solution using an in-house system.
• Manually set up laptop and tablet systems and hardware, and install or re-install software programs for computer users.
• Take responsibility for soldering components.

Skills: Laptop and Tablet Diagnosis, Circuit Board Troubleshooting, Soldering Techniques, Hardware Repair and Maintenance, Peripheral Component Examination, System Troubleshooting, Equipment Failure Analysis, Software Installation and Configuration

• Receipting, documenting and processing of inbound items onto the system.
• Grading and categorizing of assets, into scrap, repair and resale groupings.
• Testing, repairing, and grading of all assets, including Windows and Mac laptops, desktops, POS systems and peripherals, industrial label printers, network equipment and more.
• Following compliance regulations with GDPR and data protection, to ensure customer data is wiped accordingly.
• Preparing wipe documentation for clients and itemized transfer notes.
• Providing clients updates on order progress (where we are destroying data and providing trade-in services on a collection).
• Valuing inbound stock from clients.
• Where necessary facilitating the successful collection of items from customers.
• Keeping stock within the warehouse ordered, with stock data up-to-date and stored according to the internal warehouse procedures.
• Despatching orders as and when required.
• Keeping the warehouse in good standing.
• Adherence to Health and Safety best practice

Skills: Inbound Item Processing, Asset Grading and Categorization, Hardware Testing and Repair, Data Protection Compliance, Client Communication, Stock Valuation, Warehouse Organization, Health and Safety Adherence

• Actively participate in and oversee all repairs and maintenance issues submitted by clients.
• Manage parts inventory and coordinate orders and supplies.
• Identify, troubleshoot and resolve hardware and software-related issues of client
• Create a ticketing system to create, monitor and close tickets assigned to the Hardware Depot Team
• Imaging and deployment of Windows and Google OS-specific devices
• Create and update documents for the knowledge base
• Liaise with third-party support and equipment vendors
• Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end-users, and recommend and implement corrective hardware solutions, including off-site repair
• Keep an active, accurate and up-to-date log of all repairs and warranty claims performed.
• Set up and support various hardware devices (end-user computers, mobile devices, IP phones, servers, switches, printers, etc)

Skills: Repair and Maintenance Oversight, Inventory Management, Hardware and Software Troubleshooting, Ticketing System Management, Device Imaging and Deployment, Knowledge Base Documentation, Vendor Liaison, On-Site PC Analysis and Resolution

• Install and optimize computers, related equipment, operating systems, and application software
• Assess, install, and complete wiring for network data and voice
• Troubleshoot hardware and software on computers and related equipment to determine corrective action, repair if practical or refer to the vendor for repair
• Develop and implement a preventive maintenance cycle, and perform scheduled preventive maintenance
• Maintain and administer networks
• Maintain accurate records of time, money, and materials expended in the repair and maintenance of computers and related equipment
• Determine and order parts and supplies to maintain an adequate on-hand maintenance inventory
• Function as a member of pertinent district committees, and serve as a technical advisor in the selection of the proper equipment and configurations to support specified educational software
• Provide a monthly summary of accomplishments, concerns, and information to be included in program or performance reviews
• Provide technical direction to co-workers on computer and network usage and offer comprehensive advice and instructions

Skills: Computer and Equipment Installation, Network Wiring and Setup, Hardware and Software Troubleshooting, Preventive Maintenance Planning, Network Administration, Inventory Management, Technical Advisory, Technical Documentation and Reporting

• Working experience with Remote Support
• DCT experience with server configuration and the ability to wipe hard drives
• Imaging experience if applicable
• Excellent computer skills, including Microsoft Office Word, Excel, PowerPoint, etc.
• Must be able to identify and resolve problems on time
• Must be able to gather and analyze information skillfully
• Have working knowledge of different models such as laptops, PCs, servers, etc.
• Excellent communication skills with the ability to explain technical issues in ‘plain English’.
• A friendly and personable nature with customers in their home or office.
• Enthusiastic, optimistic attitude, and willing to learn.

Qualifications: BS in Computer Science with 3 years of Experience

• Demonstrates basic functional and/or process knowledge and participates in the process. 
• A basic competency related to function. 
• Demonstrate excellent technical skills. 
• Ability to write reports, business correspondence and procedures. 
• Ability to effectively present information and respond to questions from managers and customers. 
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. 
• Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
• Ability to define problems, collect data, establish facts and draw valid conclusions. 
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Clear thinking with the ability to work under pressure and solve problems.

Qualifications: BS in Information Technology with 5 years of Experience

• Strong computer literacy
• Results-oriented, team-oriented, and excellent attention to detail
• Working knowledge of Microsoft Office Suite
• Diagnostic and troubleshooting ability
• A good working knowledge of BIOS configuration
• Ability to configure, repair and/or upgrade electronic assets
• Ability to identify and install pc hardware and peripherals
• Ability to understand and carry out instructions furnished in various forms (written, oral, or diagram)
• Strong written, verbal, and comprehension communication skills
• Have a passion for technology with attention to detail.

Qualifications: BS in Computer Engineering with 2 years of Experience

• Experience in computer and laptop repair and/or a combination of experience in education/training/certification
• A+ Certification 
• Good computer repair skills and be able to pass a technical written/hands-on computer assessment and attention to detail test.
• Be comfortable working in a non-climate-controlled warehouse environment.
• Be comfortable and successful going through a metal detector on the way in and on the way out of the facility.
• Be comfortable with company culture and values including punctuality, good attendance, individual accountability, and working at a faster pace.
• Be flexible and adaptable to change while being able to effectively communicate with users at all levels.
• Must be detail-orientated, accurate, self-motivated and goal-driven.
• Be a responsible person who is comfortable working, at times, independently and in a diverse work environment.
• Must complete pre-employment screenings, including drug screening.

Qualifications: BS in Network Administration with 4 years of Experience

• Experience with servicing desktops, laptops, chrome books, and tablet PCs in an enterprise environment
• Server repair working experience
• Working experience with Remote Support
• Advanced knowledge of Microsoft Operating Systems and Software
• Excellent communication skills both in writing and verbal skills
• Have CompTIA A+ 
• Dell or any product manufacturing certification
• Good experience with Break/Fix
• The willingness to grow into new roles within the company
• The ability to handle multiple tasks simultaneously and achieve set production output goals.

Qualifications: BS in Cybersecurity with 2 years of Experience