• Provides detailed advice and guidance to all users in the effective use of IT systems, products and services available to them.
• Maintain performance and availability to agreed Service Levels
• Ensure the timely resolution of incidents, problems, and changes as prioritized in agreed Service Levels.
• Ensure documentation is current and up to date
• Ensure users are kept informed of progress at key stages within their request
• Ensure that systems remain supportable, expandable, fit for purpose, and capable of delivering ongoing business value and benefits
• Sets priorities, monitors progress and applies escalation procedures for incidents, problems and changes not progressing satisfactorily.
• Takes innovative approaches to problem-solving and delivers inventive and creative solutions.
• Assist with the ongoing deployment of VOIP telephony.
• Take ownership of the technical elements of relevant contracts within the domain

Skills: IT Support Guidance, Service Level Management, Incident Resolution, Documentation Maintenance, User Communication, System Optimization, Problem Escalation, Technical Contract Management

• Install and configure personal computer hardware, software applications and peripherals.
• Install and configure various operating systems including Microsoft, Unix, and Linux
• Troubleshoot Windows 7 and 10, for common software and hardware-related problems
• Troubleshoot basic network and systems connectivity issues that include routers, switches, circuits, servers, wireless and associated equipment
• Troubleshoot basic telecommunications issues that include al Qualfon telecommunications platforms and their associated equipment and cabling
• Monitor/document and maintain the highest level of security on all systems
• Take responsibility for virus protection, and user permissions for both local and network and Internet access on all personal computers. 
• Report any discrepancies to management and work with other IT technical teams to remediate
• Communicate with end users, client support personnel, peers and supervisors on all personal computers and specified client applications that require a technical resolution.
• Responsible for packing and shipping IT equipment in a secure manner

Skills: Hardware Configuration, Software Installation, OS Management, Network Troubleshooting, Telecom Support, Security Monitoring, Virus Protection, User Communication

• Assist technicians with imaging equipment, computer repair, deployments, implementation of new computer projects and new hardware installations
• Assist in preparing, diagnosing, maintaining, and upholding procedures for repairing, logging, reporting, and monitoring computers
• Responsible for quality control, no damaged product is sent out, and no damaged raw material is accepted in
• Accurately document instances of hardware failure, repair, installation, and removal
• Maintain up-to-date knowledge of hardware and equipment requirements
• Complete daily logs and meet deadlines in the ticketing system
• Interact with customers, obtain signoffs, and provide some troubleshooting when necessary
• Communicate with technicians and other teams
• Turn off and lockout equipment when not in use
• Keep management apprised of any key issues

Skills: Equipment Imaging, Computer Repair, Quality Control, Hardware Documentation, Knowledge Maintenance, Ticket Management, Customer Interaction, Team Communication

• Act as IT Liaison when coordinating with other departments in the absence of the physical presence of the Manager of US IT Operations
• Participate in inventory control and reporting of all IT hardware and software. Maintain site inventory in the IT asset inventory system
• Support Printer maintenance and ordering equipment.
• Observe and provide evidence on desktop-related security and compliance requirements
• Adhere to company guidelines and procedures.
• Operate within standard operating procedures and job safety requirements
• Maintain clean and organized warehouse, move waste from assembly line to dumpsters
• Provide coverage for pickup and delivery of computers from customer locations using the box truck or transit or handling the forklift
• Prepare progress and maintenance reports for all work performed.

Skills: IT Coordination, Inventory Management, Printer Support, Security Compliance, Procedure Adherence, Warehouse Organization, Equipment Transportation, Report Preparation

• Provide technical assistance and support for internal teams with setup, management and troubleshooting related to computer systems, software, and hardware.
• Monitor and respond quickly and effectively to requests received through an internal and client ticket/helpdesk system by following workflow procedures.
• Maintain record of all tickets with up-to-date information on ticket progress in PM software.
• Elevate complex issues/problems to appropriate resources, including third-party vendors, track progress, and follow up to ensure timely resolution.
• Configure and install new or replacement PCs, network equipment, VR headsets and related equipment.
• Contact hardware vendors for warranty replacement/repair.
• Maintain IT supplies inventory (PCs, headsets, trackers, toners, monitors, cables, etc.)
• Learn, set up and maintain custom hardware systems within the company's product, Uncontained.
• Support employees, both local and remote, with desktop issues, account issues, and access to various internal services and hardware.
• Be up to date on current hardware and software technology, especially in the networking and VR industries.

Skills: Technical Support, Ticket Management, Issue Escalation, Equipment Installation, Vendor Coordination, Inventory Management, Custom Hardware Setup, Remote Support

• Experience with board re-work, power instrumentation of notebook and mobile devices
• Excellent soldering skills, bringing up and debugging of pre-production devices.
• Working knowledge of running performance and power tests, performing measurements
• A good working knowledge of clear documentation and reporting of the data
• Hands-on experience in putting together computers and setting up the SW.
• Working knowledge of setting up Windows platforms, Microsoft Office, and other applications. 
• Some basic understanding of how to set up and use iOS and Mac OS devices.
• Experience with setting up basic networking infrastructure for home or office environments. 
• Experience with a network analyzer
• Working knowledge of Oscilloscopes, Spectrum Analyzer, Frequency counter, NI DAQ

Qualifications: BS in Electronics Engineering with 5 years of Experience

• Documented experience and/or certification for micro soldering, board reworks and repairs, Hazardous material handling and setup. 
• Understanding of ISOs such as lab, bench and cabinet organization, setup and maintenance including lab layout.
• Full expertise in understanding/reading and interpretation of Electronic, Board PCB schematics and layouts in advanced board design such as Form Factor Boards, Development and prototyping boards.
• Full expertise in BOM layout, components placements, and design layout. 
• Understanding of utilization of CAD layout tools and easy to work with.
• Expertise in setting up Advanced Scopes, Logic analyzer setting, Power Acquisition instrumentation, and programming for board setup.
• Expertise in Silicon part sorting, handling, and screening when needed. 
• Must have full discipline on Lab security and management, Capable of driving and disciplining Development engineers with proper authority and supervision. 
• In/Out logistics logging and reporting and full-scale lab management.
• Must have expertise in handling Internal/External Vendor interfaces

Qualifications: BS in Computer Science with 6 years of Experience

• Working experience as a lab technician and hands-on work.
• Documented experience and/or have certification for microelectronic circuits and components (resistors, transistors, etc), PCB design
• Documented experience and/or have certification for micro-soldering, component repair, and hazardous material handling
• Great communication skills, open to criticism and self-motivated, auto-disciplined
• A great negotiator with vendors and customers for handling purchasing, asset transfers, and inventories of labs.
• A professional attitude to have the best negotiation with customers and Vendors for pricing, shipment, and schedules.
• Being able to communicate issues with concise details
• Strong Microsoft Office skills including Excel and PPT.
• Familiarity with scripting language Python, Labview
• Knowledge of medical device quality system regulations and standards (eg, U.S. FDA Quality System Regulation 21CFR Part 820, ISO13485, ISO9001)

Qualifications: BS in Electrical Engineering with 4 years of Experience

• Hands-on hardware troubleshooting experience
• Previous experience in a warehouse and office setting 
• Basic reading, writing, and arithmetic skills 
• Basic computer component familiarity
• Good computer skills, including use of e-mail programs and ticketing systems
• Good organizational skills and recordkeeping with attention to detail
• Good verbal communication skills
• Self-starter who can work independently
• Follow directions and complete projects
• Flexible to provide overtime based on business needs

Qualifications: BS in Information Technology with 2 years of Experience

• Knowledge of diagnostic debugging of hardware issues.
• Working experience in a hardware R&D lab environment
• Ability to test, troubleshoot and diagnose hardware issues on laptop and desktop computers
• Ability to replace all hardware on laptop and desktop computers
• Ability to navigate the BIOS on all laptop and desktop computers
• Knowledge of All In One Computer 
• Ability to work in a fast-paced environment
• Ability to work in a team environment to meet requirements for production and quality
• Inventory control, quality control, organizational skills and electronics parts understanding and sourcing knowledge 
• Must communicate effectively, produce efficiently, organize and document accurately.

Qualifications: BS in Computer Engineering with 3 years of Experience