WHAT DOES A COMPUTER TECHNICIAN DO?

Updated: Dec 24, 2024 - The Computer Technician provides comprehensive support at a busy front desk, handling both walk-in and telephonic customer inquiries with professionalism. This role involves processing payments, managing loan applications, and maintaining daily financial records accurately. Additionally, the technician troubleshoots computer issues and participates in operational planning, ensuring all tasks are executed with precision and efficiency.

A Review of Professional Skills and Functions for Computer Technician

1. Computer Technician Duties

  • Artwork Preparation: Check files and send print artworks, books, etc.
  • Customer Communication: Communicate and understand customers' needs and process printing.
  • Project Management: Manage and ensure printing can be delivered on time.
  • Mockup Creation: Able to do mock-up and finishing jobs as well.
  • Task Handling: Handle tasks/projects given by retail customers and superiors.
  • Machine Operation: Operate, troubleshoot, and maintain printing machines.
  • Knowledge Improvement: Constantly improve on printing knowledge (color/material/technology).
  • PC Maintenance: Responsible for the installation, repair, and preventative maintenance of personal computers and related systems.
  • Software Management: Performs all installations, upgrades, and backups of software and hardware applications.
  • Troubleshooting: Troubleshoots software and hardware failures and identifies network problems related to PCs.
  • Record Keeping: Maintains records of repairs, downtime, changes, updates, and responds to clients.

2. Computer Technician Details

  • Hardware Installation: Installs and maintains computer hardware, software, and other technological equipment (e.g., routers, switches) or peripheral devices.
  • Software Compliance: Ensures compliance with limitations on software sharing/use rules and ensures the software used is appropriately licensed.
  • Network Setup: Installing well-functioning LAN/WAN, Wi-Fi, and other networks.
  • Network Management: Manages all related network components.
  • System Maintenance: Ensures office equipment and computers are in good working order by performing operating system updates, security updates to maintain privacy and protection from attacks.
  • Diagnostics: Monitors and performs diagnostics and troubleshooting of operating problems of office equipment, desktops, laptops, tablets, cell phones, and related hardware/software, as well as the corporate computer network, telecommunication, and email systems.
  • Repair Communication: Advises Manager of breakdowns and/or major repairs needed.
  • Record Keeping: Keeps records of repairs and fixes for future reference.
  • Template Creation: Builds templates and/or other macros to support increased utilization of computer applications.
  • Telecommunication Maintenance: Assembles, installs, maintains, and makes minor repairs and/or operating adjustments on telephone equipment.

3. Computer Technician Responsibilities

  • Administrative Support: Assisting in clinic administrative work (daily sales closing, supplier invoices, bill filing, update of daily sales figures, and update of monthly sales report).
  • Invoice Preparation: Prepare supplier invoices for payment (monthly).
  • Sales Reporting: Update daily sales figures to Director & Manager (from system).
  • Monthly Reporting: Provide monthly sales report to Director & Manager (drawn out from system).
  • Salary Documentation: Provide all Dental Associates' monthly sales records to Manager (for salary payment).
  • Managerial Support: Provide assistance to the Manager 
  • Clinical Assistance: Assisting the dentists during dental procedures.
  • Nurse Supervision: Overseeing nurses' performance in the clinic, making sure nurses are able to carry out duties diligently.
  • Patient Interaction: Meeting patients and collating their dental records (including pictures), case history, x-rays, etc.
  • Patient Care: Helping to keep the patient relaxed and happy.

4. Computer Technician Accountabilities

  • Network Assistance: Assist Network Administrator with troubleshooting of networks.
  • Appointment Coordination: Send appointment reminders to patients & follow up with patients after treatment/surgery/visit.
  • Data Recording: Assisting in the recording of patient data.
  • Record Filing: Filing dental practice records.
  • Financial Handling: Collecting fees and setting appointments.
  • Communication Management: Answering phone calls, queries on WhatsApp, social media, and receiving patients.
  • Technical Support: Responds to requests for technical support from internal users at all ISSofBC sites following established policies and procedures and teaches users how to utilize computer equipment correctly.
  • Inventory Management: Maintains inventory, warranty, and service history records of office fixed assets and other than real properties.
  • Workspace Maintenance: Maintain work area, keeping it clean & organized.
  • Business Support: Assist in additional business-related duties.

5. Computer Technician Functions

  • Customer Service: Serve walk-in customers at the front desk.
  • Payment Handling: Receive cash/cheques from customers for loan payments and issue receipts.
  • Financial Reporting: Prepare various bank statements to tally daily corrections and account closings at the end of the day.
  • Telecommunication: Serve customers through phone calls for any inquiries.
  • Loan Processing: Receive new loan applications and process the documents accordingly.
  • Partner Communication: Update business partners on loan status and follow up on the documents.
  • Status Reporting: Update loan status reports on a daily basis.
  • Document Preparation: Assist in preparing hire purchase agreements.
  • Operational Support: Participate in day-to-day operational and project planning. Troubleshoot a variety of computer issues.
  • Professionalism: Maintain a professional appearance at all times.
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