Published: August 2, 2024 - The Community Program Manager builds, manages, and maintains a comprehensive and forward-looking community program, collaborating with product marketing and SE teams to develop and implement effective community strategies. This role involves engaging with the online community through various content platforms, responding to comments and requests, and creating engaging content with the communications and content teams. The manager also identifies, drives, and tracks success metrics, manages budgets and logistics, and ensures cross-functional participation and accountability, while maintaining project management software and systems.
Tips for Community Program Manager Skills and Responsibilities on a Resume
1. Community Program Manager, Harmony Ventures, Austin, TX
Job Summary:
- Run Monthly Office Hours Meetup and develop new Community facing internally produced events
- Own project management and logistics of in-person conferences with the guidance of the community manager.
- Deliverables include managing plans and infrastructure for these conferences, overseeing logistics, materials, scheduling, and booth development
- Develop offerings, programs, giveaways, and processes that deliver value and generate engagement and loyalty in the community
- Own and develop the Community operations in the Discord Server
- Develop processes to track engagement and sentiment, manage announcements, and new channels and convey KPIs and success metrics via dashboards
- Develop automation of processes leveraging platforms and tools
- Document new Community procedures and guidelines (SOPs)
- Nurture Community growth by building ways to track and follow up on what is happening with the Community (non-support issues, what’s trending, what’s missing)
- Develop a Community moderation program
- Process User Generated Content and deliver programs for improvement and optimization of this Content
- Research influencers and deliver insights into opportunities to engage them with the Community
Skills on Resume:
- Event Planning and Management (Hard Skills)
- Community Operations Management (Hard Skills)
- Project Management (Hard Skills)
- Engagement Strategy Development (Hard Skills)
- Data Analysis and Reporting (Hard Skills)
- Automation and Tools Integration (Hard Skills)
- Documentation and SOP Development (Hard Skills)
- Influencer Research and Collaboration (Hard Skills)
2. Community Program Manager, GreenWave Initiatives, Denver, CO
Job Summary:
- Overall responsibilities include program development and oversight, program evaluation, training, supervision, management and evaluation of program staff, managing collaborative relationships with outside service providers and partners, and providing direct services.
- Model and cultivate a strong and healthy workplace culture with a whole-person approach to management and supervision.
- Manage, train and provide ongoing support, supervision, and evaluation of Community Programs Coordinator and I&R volunteers
- Support staff members with the development of annual individual plans and ensure staff are on track with identified goals and outcomes
- Provide direct services to support program activities, including providing backup coverage
- Ensure data collection and program evaluation that measures program impact and supports reporting requirements for grants and contracts
- Maintain relationships with funders, collaborative partners, professional networks, and other community groups supporting collaborative programs, activities, referrals, and initiatives
- Oversee outreach and community engagement efforts
- Establish and maintain interagency collaborations, including community and external partner engagement
- Oversee advanced training of I&R volunteers and support volunteer activities for Center programs
- Work closely with the Associate Director of Community Programs to develop and track annual program budgets and grant/contract budgets.
Skills on Resume:
- Program Development and Management (Hard Skills)
- Leadership and Supervision (Soft Skills)
- Data Collection and Evaluation (Hard Skills)
- Stakeholder Management (Soft Skills)
- Community Outreach and Engagement (Soft Skills)
- Budget Management (Hard Skills)
- Training and Development (Soft Skills)
- Collaboration and Partnership Building (Soft Skills)
3. Community Program Manager, Nexus Solutions, Portland, OR
Job Summary:
- Monitor the program/project to ensure completion within the defined roadmap, schedule, budget, and metrics.
- Prepare and distribute various reports and updates on the status of the program to various audiences, functional management
- Develop strong stakeholder and customer relationships and maintain effective communication channels
- Consult with others on the development and execution of program/project plans.
- Develop practices and processes for managing customer and stakeholder expectations globally
- Establish strong relationships with members of the Community team.
- Gain an understanding of country and cultural differences
- Develop success criteria and metrics with DPE Community Analytics lead
- Analyze program/project metrics and trends to evaluate the success of the overall program.
- Anticipate potential issues and implement appropriate remedies
- Monitor program/project strategies, tactics, and procedures to meet the changing needs of the business.
- Gather feedback through meetings, phone calls, surveys, and other methods.
Skills on Resume:
- Project Management (Hard Skills)
- Reporting and Documentation (Hard Skills)
- Stakeholder Relationship Management (Soft Skills)
- Consultative Skills (Soft Skills)
- Cultural Sensitivity (Soft Skills)
- Analytics and Metrics Development (Hard Skills)
- Problem-solving and Issue Management (Soft Skills)
- Feedback Collection and Integration (Soft Skills)
4. Community Program Manager, EcoBridge Networks, Raleigh, NC
Job Summary:
- Maintain the efficient and effective operation of the program by implementing changes
- Identify and coordinate alternative solutions, and propose new, efficient ways of working
- Deliver a variety of presentations and regular status reports in support of the program and key objectives
- Actively participate with customers to increase program interest and engagement
- Manage collateral requirements, creation, and delivery to partners.
- Use data to evaluate the efficacy of tactics, optimize through rigorous testing, and effectively communicate progress with cross-functional partners.
- Collaborate effectively with teammates in marketing, sales, creative, operations, engineering, and partnerships to raise the bar in executing all of the campaigns.
- Conduct program evaluations, policy studies, special projects and complex analytical studies involving services, programs and issues.
- Develop and monitor data sources, and reports that provide guidance, direction and recommendations to the Director related to the allocation of CFSA resources.
- Develop and execute all procedural and contractual requirements necessary to comply with local and federal rules and regulations, and other matters necessary for program implementation.
- Convene meetings with community leaders, CFSA staff and providers, and District agency representatives to ensure the development, implementation and monitoring of programs and services.
- Plan and facilitate special meetings, advisory board meetings, staff retreats, court monitor meetings and other similar functions or events
Skills on Resume:
- Program Management (Hard Skills)
- Problem-Solving and Innovation (Soft Skills)
- Customer Engagement (Soft Skills)
- Data Analysis and Optimization (Hard Skills)
- Cross-Functional Collaboration (Soft Skills)
- Program Evaluation and Research (Hard Skills)
- Regulatory Compliance (Hard Skills)
- Meeting Facilitation and Coordination (Soft Skills)
5. Community Program Manager, Unity Community Services, Boise, ID
Job Summary:
- Day-to-day responsibility for the startup community building program, including managing the partner relationships, program scheduling, comms and ecosystem engagement, and broader operational running
- Help identify and develop new accelerator opportunities, including evaluation, selection and demand generation of potential early-stage startups (both internal and external)
- Manage the program from the point of concept to delivery, working with stakeholders to align accelerator activities to client demand and value propositions
- Ensure startup founders among relevant Alumni and non-alumni have broad awareness and access to the full spectrum of the resources and services Kearney has to offer to support their growth/success
- Coordinate accelerator events, including with other programs, across the broader Kearney network
- Create a strong sense of community through ongoing communication strategy among relevant Alumni and non-Alumni
- Support Marketing with the program’s online presence across website and social channels, including finding compelling content ideas to build brand awareness
- Prepare and deliver data-driven reviews to the senior management team about progress, achievements, and roadblocks
- Support the ongoing development of a strong network of mentors, sponsors, investors and corporate partners among relevant Alumni and non-Alumni
- Represent FFWD in the startup community both actively and passively
- Research, edit materials and prepare correspondence, proposals, memorandum and other reports for the Director.
- Attends and reports on meetings instead of the Director.
Skills on Resume:
- Program Management (Hard Skills)
- Partner Relations (Soft Skills)
- Event Coordination (Hard Skills)
- Community Engagement (Soft Skills)
- Marketing Support (Hard Skills)
- Data Analysis & Reporting (Hard Skills)
- Resource Coordination (Hard Skills)
- Research & Communication (Hard Skills)
6. Community-Based Planning Program Manager, Thrive Collective, Madison, WI
Job Summary:
- Develop and maintain relationships throughout the state with community stakeholders and community leaders including service providers, parents, superintendents, school board members, mayors, and other elected officials.
- Increase “buy-in” and knowledge in community leaders on topics such as funding streams, layered funding, priority populations, program models, facilities, and more.
- Serve as primary contact with communities participating in Community-Based Planning.
- Respond to technical assistance and capacity-building support needed from communities.
- Commit to applying a culturally responsive and racial equity lens to all work.
- Utilize data and support communities to use data that will lead to continuous quality improvement and communities applying successfully for funding.
- Support communities with data collection and methods.
- Partner with organizations supporting data analysis and collection.
- Work with the Director of Community Systems Statewide Support to identify and manage consultants with subject-matter expertise for the project.
- Build the capacity to support community planning groups.
- Keep abreast of early childhood policies, services, and programs statewide.
- Create systems to manage documentation and budgeting requirements related to work plans, billing, contracts, check requests, and invoicing.
Skills on Resume:
- Stakeholder Engagement and Relationship Management (Soft Skills)
- Community Outreach and Education (Soft Skills)
- Technical Assistance and Capacity Building (Soft Skills)
- Cultural Responsiveness and Racial Equity (Soft Skills)
- Data Analysis and Utilization (Hard Skills)
- Consultant Management (Hard Skills)
- Policy Knowledge and Documentation Management (Hard Skills)
- Project Management and Capacity Building (Hard Skills)
7. Senior Community Program Manager, Engage Impact, Richmond, VA
Job Summary:
- Build, manage and maintain a comprehensive and forward-looking community program
- Work with product marketing and SE team to develop the overall community strategy, design, implementation, and foundation for success.
- Identify project scope, constraints, dependencies, and risks and execute projects to completion
- Develop, manage and edit a comprehensive community content plan.
- Work with the communications and content teams to create engaging content for all platforms, including blog pieces, articles, social media posts, newsletters, and videos.
- Engage with the online community and respond to comments and requests and/or connect with experts.
- Devise and implement community communication initiatives.
- Identify, drive and track relevant metrics of success, standard methodologies, and best practices
- Be a customer voice in the development of new products and ideas
- Work cross-functionally to ensure participation and engagement as well as accountability for KIPs across different product streams prioritization and multi-quarter planning
- Manage budgets and financial records of contracts to maintain compliance, and manage logistics involved in coordinating meetings and events.
- Prepare reports to funders and other partners
- Maintain Salesforce and Smartsheet project management software and systems.
Skills on Resume:
- Community Program Management (Soft Skills)
- Strategic Planning and Execution (Hard Skills)
- Content Creation and Management (Hard Skills)
- Community Engagement (Soft Skills)
- Communication Initiatives (Soft Skills)
- Metrics and Performance Tracking (Hard Skills)
- Cross-functional Collaboration (Soft Skills)
- Budget and Logistics Management (Hard Skills)