COMMUNITY PROGRAM MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Published: August 2, 2024 - The Community Program Manager has experience managing programs and communities, demonstrating the ability to successfully launch and operate high-quality programs with multiple stakeholders and moving parts, including managing program budgets and delivering scalable mentorship programs. This role requires proven expertise in developing and administering gamification, badging, or rewards programs within member-focused communities, with a solid understanding of software development to collaborate effectively with product teams. The manager is also highly skilled in leadership, connecting ideas and stakeholders, and thriving as a self-starter in a distributed workforce, handling diverse questions and needs from partners, talent, and stakeholders.
Essential Hard and Soft Skills for a Standout Community Program Manager Resume
- Project Management
- Data Analysis
- Budget Management
- CRM Software
- Event Planning
- Social Media Management
- Content Creation
- Strategic Planning
- Grant Writing
- Performance Metrics
- Communication
- Leadership
- Problem Solving
- Teamwork
- Adaptability
- Time Management
- Empathy
- Conflict Resolution
- Critical Thinking
- Creativity
Summary of Community Program Manager Knowledge and Qualifications on Resume
1. BA in Sociology with 7 years of Experience
- Experience in building self-organized teams and empowering grassroots teams
- Understanding of the principles of developing empowered volunteer teams
- Be a good relationship builder and an effective communicator
- Have a history of building effective relationships with charities and businesses
- Strong at self-organising and managing the workload with a self-driven work ethic
- Experience working in or with diverse communities
- An understanding of, and empathy for, the issues that may face the students attending CYF
- Experience in coaching or mentoring
- Understand how to build good relationships with mentees and share knowledge
- Interest in software development
- Be interested in technology and its uses
2. BA in Social Work with 10 years of Experience
- Experience in executive leadership in nonprofit and community programs on behalf of large-scale/multi-faceted organizations.
- Excellent leadership skills and abilities including ability to hire, performance manage, motivate, develop and support staff.
- Excellent project and event management skills.
- Excellent business development/opportunity skills.
- Excellent organizational skills, attention to detail, and ability to ensure quality control.
- Ability to prioritize and successfully manage multiple tasks and deadlines simultaneously.
- Exceptional communication skills, including written, oral and presentation skills.
- Excellent grasp of the English language including grammar and punctuation (with Spanish language abilities)
- Strong ability to collaborate, motivate and direct people, groups, committees, and comprehensive projects and efforts that lead to excellent results.
- Exceptional ability to establish, build and maintain effective working relationships with a diverse group of people and groups.
- Applicable working knowledge of computers, software and technology.
- Skills in operations of a PC with internet/intranet, operating systems, word processing, spreadsheets, presentation & graphics software, public relations/communications, design, multi-media, video and websites.
3. BA in Public Administration with 6 years of Experience
- Background in diversity and inclusion and/or community management
- Fluency in Diversity, Equity, Inclusion, and Belonging solutions
- Ability to navigate challenging conversations, with a focus on advocacy of the LGBTQ+ community
- Depth of experience in disability community, to champion the advancement of accessibility across APJC & Cisco globally
- Comfortable in working fast-paced environments and able to prioritize critical work
- Solid organizational and program management ability to focus and make progress towards both short-term goals and long-term objectives of the ICX (Inclusive Community Experience) team
- Strong oral presentation skills to communicate with program stakeholders at all levels
- Relationship builder and ability to influence
- Willingness to grow with the team and tackle administrative tasks
- Strong knowledge and ability to use online tools and resources to accomplish tasks and organize others' activities.
4. BA in Communications with 3 years of Experience
- Experience in a similar role (experience in the aquaculture industry)
- Knowledge and interest in online tracking systems, donation devices, etc.
- Excellent teamwork and communication skills
- Excellent in English, both oral and written
- Good knowledge of shrimp cultivation
- Working knowledge of the consumer financial services industry.
- The ability to analyze situations and recommend solutions.
- Excellent planning and budgeting skills.
- Excellent negotiation skills and ability to see the big picture and tackle details simultaneously.
- Enthusiastic about problem-solving in a growing organization
5. BA in Nonprofit Management with 6 years of Experience
- Working experience in a Program Manager and/or Community Manager role
- Project or Program Manager experience whereby you can successfully launch and operate high-quality programs with multiple stakeholders and moving parts.
- Working experience with program budgets
- Experience developing or administering a gamification, badging, or rewards program within a member-focused community.
- Experience creating or delivering a scalable or large community mentorship program.
- Familiarity with how software is built as this role involves forming a gamification system which will require development from the Product team.
- Must be a team player and have excellent leadership skills.
- The ability to handle many questions and needs from partners, talent, and stakeholders.
- Be a self-starter who thrives on the freedom and accountability that comes with being part of a distributed workforce.
- Able to connect the dots and bring ideas and stakeholders together.