Job Summary:

• Help with creating a Community Strategy and actively execute it
• Assist with creating a scalable operational framework
• Build relationships with community members and foster knowledge exchange between members
• Manage communications and requests from members of the community
• Engage and support members through online and offline channels
• Source relevant content and partnerships
• Be an integral part of a team, collaborating with team members to drive initiatives
• Research resources and find the best value adds to support members of Supernode
• Continually look to improve community platform, also by benchmarking it with others
• Actively build relationships with partners to create the best support and advisor network

Skills on Resume:

• Community Strategy Execution (Hard Skills)
• Operational Framework Development (Hard Skills)
• Relationship Building (Soft Skills)
• Member Communication (Soft Skills)
• Multichannel Engagement (Soft Skills)
• Content Sourcing (Hard Skills)
• Collaborative Initiatives (Soft Skills)
• Resource Research (Hard Skills)

Job Summary:

• Scheduling and publishing of social content across brand social channels according to an established content calendar. 
• Familiarity with publishing tools like Sprinklr, Hootsuite & Spredfast 
• Run approved post through testing process, manage any post changes with team/client, manage any final post edits
• Work in close partnership with Data Science and Strategy teams to optimize content performance. 
• Pull and provide data to DS team when native access to channels 
• Research and provide insight into social platform questions. 
• Stay up to date on all new and improvements channel capabilities
• Work closely with client and external agency teams in various contexts: content approval and publishing, social strategy presentations, and more.
• Developing and managing trackers for all tags and post.

Skills on Resume:

• Content Scheduling (Hard Skills)
• Publishing Tools (Hard Skills)
• Post Testing (Hard Skills)
• Content Optimization (Soft Skills)
• Data Provision (Hard Skills)
• Platform Research (Hard Skills)
• Channel Updates (Soft Skills)
• Client Collaboration (Soft Skills)

Job Summary:

• Build, manage and execute community operations programs, integrations, and processes
• Manage complex cross-functional technical projects to operationalize community within technical support, product management, software development, and events teams
• Manage community platform enhancement processes including documentation, planning, production, and stage configurations
• Create and drive community release management strategy, schedule, and risk assessment
• Manage vendor and service provider partnerships and processes
• Be the ongoing technical liaison for integrated apps
• Collaborate and partner with community team to create, manage and execute user group, moderation, and MVP programs
• Contribute to yearly community roadmap strategy and resource planning
• Drive operational ways of working and supporting tools for community team (e.g. Trello) 

Skills on Resume:

• Community Operations (Hard Skills)
• Cross-Functional Projects (Soft Skills)
• Platform Enhancement (Hard Skills)
• Release Management (Hard Skills)
• Vendor Management (Soft Skills)
• Technical Liaison (Soft Skills)
• User Programs (Soft Skills)
• Roadmap Strategy (Hard Skills)

Job Summary:

• Internal team organization and management of culture and recognition activities across the organization
• Coordination with HR and Operations to help build out Town Hall Meetings quarterly
• Planning and coordinating live and virtual events such as conferences, hackathons and meet-ups
• Management of high-level community members (customers), specifically ongoing engagement and customer retention strategies
• Management of Customer Support Evergreen campaigns in HubSpot
• Bring innovative ideas to the marketing and business development teams to increase customer engagement and loyalty through giveaways, reward programs and contests
• Help define niches of customers and personas in the blockchain ecosystem
• Proactively seek out opportunities for WOW to surprise and delight internal team members by listening for cues, social media, WOW Profiles, etc. and collect responses to share internally & externally
• Proactively seek out opportunities for WOW to surprise and delight VIP clients and partners using social media (LinkedIn, Telegram, Discord & Twitter), listening tools, etc. and collect responses to share internally and externally 

Skills on Resume:

• Team Organization (Soft Skills)
• Event Coordination (Hard Skills)
• Customer Engagement (Soft Skills)
• Campaign Management (Hard Skills)
• Innovative Marketing (Soft Skills)
• Customer Personas (Hard Skills)
• Internal Team Delight (Soft Skills)
• VIP Client Engagement (Soft Skills)

Job Summary:

• Manage the Delivery Partner Line of Business (LOB) in daily operations, metrics excellence and customer experience
• Collaborate with stakeholders, including internal and external service providers to drive efficiency and continuous performance improvement for pre and post onboarded Delivery Partners
• Define project scope, milestones and manage resources accordingly, while driving cross-functional accountability, adherence and compliance with deadlines
• Conduct data analysis to surface customer and process insights that drive improvement
• Deliver recommendations to business owners and central teams on policies and process improvements
• Liaise with senior stakeholders and engage local and/or regional stakeholders to scale the business through operational excellence
• Support portfolio companies with operational needs
• Support marketing and event activities
• Provide regular reporting on community engagement and perform user research on how improve the user experience

Skills on Resume:

• Daily Operations (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Project Management (Hard Skills)
• Data Analysis (Hard Skills)
• Process Improvement (Soft Skills)
• Senior Stakeholder Engagement (Soft Skills)
• Operational Support (Soft Skills)
• Community Reporting (Hard Skills)

Job Summary:

• Lead and execute complex projects from initial conception through implementation across multiple lines of business and focus areas
• Deliver clear and concise communication throughout a project’s lifecycle to key partners and leadership
• Demonstrate Uber’s rich dataset to make informed, insightful decisions and find opportunities for improvement
• Partner closely with a wide range of stakeholders, managing expectations while driving consensus
• Drive continuous efforts to improve processes
• Lead cross functional teams
• Lead the day-to-day operations, delivering on agreed critical metrics for quality, efficiency, and project results
• Deliver improvements to service logic, or craft structures to best-run operations and meet regulatory requirements
• Work together developing and implementing systems, programs, and processes that strengthen the foundations of COE

Skills on Resume:

• Project Leadership (Soft Skills)
• Effective Communication (Soft Skills)
• Data Insights (Hard Skills)
• Stakeholder Management (Soft Skills)
• Process Improvement (Soft Skills)
• Team Leadership (Soft Skills)
• Operational Management (Hard Skills)
• System Implementation (Hard Skills)

Job Summary:

• Manage agents and team leaders on the ground while maintaining connection and engagement with cross functional teams in the APAC and Global COE (Center of Excellence).
• Lead the creation of long-term strategies for achieving goals across the COE and delivering exceptional customer support
• Engage strategically with stakeholders to improve internal tools and the overall user experience 
• Handle key projects and program-manage critical initiatives with a site-wide or regional impact
• Identify operational weaknesses and help improve or innovate new processes to keep teams as efficient as possible
• Supporting key teams across the COE while serving as THE go to person for many key initiatives and updates
• Collaborate with teammates, cross-functional and Business Process Outsourcing(BPOs) partners to scale up business and deliver operations excellency with a strong focus on business metrics and customer experience
• Dive deep into the numbers and make decisions based on data and continuous process improvements to deliver a consistent world-class customer experience
• Achieve operations outcomes and deliver the program with significant business impact and be the 'go-to person for many key initiatives within Community Operations
• Listen attentively to the voice of Uber’s community and provide meaningful insight to improve the experience of customers on the platform
• Build the teamwork environment and make an appropriate approach to personal development for direct reports and other junior members of the team.

Skills on Resume:

• Team Management (Soft Skills)
• Strategy Development (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Project Management (Hard Skills)
• Process Innovation (Soft Skills)
• Cross-Functional Collaboration (Soft Skills)
• Data-Driven Decisions (Hard Skills)
• Team Development (Soft Skills)