Job Summary:

• Maintain, and Manage the community, engage with members and come up with retention programs to improve overall members experience
• Identify and report trends in usage and advises on potential opportunities. 
• Be innovative to come up with business ideas to help expand the community effectively
• Administration of official social networking sites covering moderation, community engagement, management, and providing support to members on social media channels.
• Provide presence and seed content into social applications 
• Monitor and analyze player behavior in social media channels
• Produce comprehensive report based on metrics from community platforms
• Work with the Operation team to coordinate community postings as appropriate across the organization's other digital channels
• Alert appropriate internal teams as issues arise and work with them to resolve issues

Skills on Resume:

• Community Management (Hard Skills)
• Trend Analysis (Hard Skills)
• Business Innovation (Hard Skills)
• Social Media Administration (Hard Skills)
• Content Seeding (Hard Skills)
• Behavior Monitoring (Hard Skills)
• Metric Reporting (Hard Skills)
• Cross-Channel Coordination (Soft Skills)

Job Summary:

• Maintain the front office and reception areas to the highest standards of cleanliness, tidiness and presentation
• Appropriately and quickly manage incoming mail to ensure smooth running of the front desk and reception area
• Ensure accuracy and high visual appeal of all notice boards
• Respond to emails from members in a timely manner
• Assist with daily administrative tasks as directed by Community Manager and Lead
• Attentively greet members, guests and walk-in inquiries from the front desk, creating a welcoming environment
• Ensure every person who enters the building receives world-class customer service
• Assist with set up and pack down of events as required by The Commons events team and Community Manager
• Notify Community Manager immediately of any possible changes to memberships in the space
• Record important conversations, invoice/payments and the onboarding or exit of members on companies database efficiently and effectively

Skills on Resume:

• Front Office Maintenance (Hard Skills)
• Mail Management (Hard Skills)
• Notice Board Accuracy (Hard Skills)
• Email Response (Soft Skills)
• Administrative Assistance (Soft Skills)
• Member Greeting (Soft Skills)
• Customer Service (Soft Skills)
• Event Assistance (Soft Skills)

Job Summary:

• Cover the front desk during the gym’s business hours and be an on-site point of contact
• Be easily contactable and available to members
• Greet members and guests with a warm and welcoming smile, attitude and personality
• Ensure all visitors and guests are checked in
• Learn the names of members and guests with the goal of building relationships in order to facilitate the sense of Community 
• Anticipate member needs before they arise using relevant information available to enhance and personalize their experience
• Keep the front desk clean and organized
• Notify TR team (coaches, staff) or members of any food deliveries and couriers
• Answer any questions from members and guests related to memberships, promotions, gym happenings, campaigns, events etc 
• Provide back-up supervision of the gym independently when supervisors & managers are not present

Skills on Resume:

• Front Desk Coverage (Hard Skills)
• Member Accessibility (Soft Skills)
• Warm Greetings (Soft Skills)
• Visitor Check-In (Hard Skills)
• Relationship Building (Soft Skills)
• Anticipating Needs (Soft Skills)
• Desk Organization (Hard Skills)
• Gym Supervision (Hard Skills)

Job Summary:

• Responsible for sanitizing and wiping down the equipment on the floor.
• Assist events manager with necessary logistical & administrative support
• Maintaining records of bookings & payments (working with finance, manager for payments)
• Attending necessary meetings to act as point of contact
• Ensuring necessary items for events are prepared and arrive on time
• Ad-hoc duties including but not limited to ground management, guest-list management, set up and tear down
• Maintain facilities and equipment per schedules - facilitate pest control, maintenance, cleaning, sanitising of equipment, reporting defects/malfunctions in a timely manner
• Following up on new leads, conversion lists for first timers and membership renewals
• Manage inventory stocks and request new inventory 
• Maintenance of First Aid Kits and their inventories, as well as AED maintenance logs

Skills on Resume:

• Equipment Sanitization (Hard Skills)
• Event Support (Soft Skills)
• Booking Records (Hard Skills)
• Meeting Attendance (Soft Skills)
• Event Preparation (Hard Skills)
• Ad-Hoc Duties (Soft Skills)
• Facility Maintenance (Hard Skills)
• Inventory Management (Hard Skills)

Job Summary:

• Project Management Manage time efficiently to coordinate and execute project components, for multiple projects at a time. 
• Be able to prioritize and communicate effectively while remaining flexible to changing client needs.
• Content Creation Write strategically engaging content that is tailored to community audience.
• Moderation Engage with community members on a daily basis.
• Member Management and Engagement Keep track of community health metrics by way of managing member accounts and their interactions in the space.
• Recruitment Become trained on how to recruit members into a community. 
• Work with outside vendors and internal team to make sure to fill the community with the right group of people.
• Logs and communicate any technical issues or bugs to the engineering team and look for ways to innovate and improve platform. 
• Participate in beta testing of new product releases.
• Forward-Focus Monitor research trends, platforms, and technologies. 
• Become a student of online communities and research, and share knowledge and gain competitive insight. 

Skills on Resume:

• Project Management (Hard Skills)
• Time Coordination (Soft Skills)
• Content Creation (Hard Skills)
• Community Moderation (Soft Skills)
• Member Engagement (Soft Skills)
• Recruitment Training (Hard Skills)
• Technical Issue Logging (Hard Skills)
• Trend Monitoring (Soft Skills)

Job Summary:

• Draft and deploy social media content across channels on Facebook, Twitter, Instagram, LinkedIn, and YouTube.
• Enact social listening and follow strategies.
• Collaborate with the Design/Multimedia team to request creative assets for community.
• Assist on other community and demand gen projects 
• Serve as a primary point of contact for the mental health providers engaged in online Community
• Host weekly virtual events with providers, and manage recurring and new events that will benefit providers
• Collect and share high quality feedback with provider recruitment, provider success and technology teams to improve the provider experience
• Report on results from Community initiatives and strategize with the team for improvement month over month
• Create and post scheduled content

Skills on Resume:

• Social Media Management (Hard Skills)
• Social Listening (Soft Skills)
• Creative Collaboration (Soft Skills)
• Project Assistance (Soft Skills)
• Provider Liaison (Soft Skills)
• Event Hosting (Soft Skills)
• Feedback Collection (Soft Skills)
• Results Reporting (Hard Skills)

Job Summary:

• Serve as internal social media expert, providing social strategy, insights and best practices to groups across the organization including Editorial, Marketing, and Marketplace
• Support the development and drive the execution of all social media campaigns for Splice original and advertiser programs across multiple platforms including Instagram, Twitter, Facebook, Youtube, Twitch, Blog, TikTok, and more.
• Develop, schedule, and monitor, content across all platforms
• Optimize social content for posting across channels using A/B testing and delivering insights to cross-functional teams
• Engage in conversation with the Splice community directly on social channels
• Collaborate with Director of Content Marketing to create performance reports
• Work in conjunction with Brand team to ensure consistency in brand voice across all channels
• Work in conjunction with Director of Content Marketing and Brand Partnerships team to identify and leverage digital publishers and social media influencers to drive brand awareness and equity
• Support the pipeline for creation and distribution of social content for talent, partner and PR use, serving as point of contact with key stakeholders to ensure that content is posted in a timely and relevant fashion

Skills on Resume:

• Social Media Strategy (Hard Skills)
• Campaign Execution (Hard Skills)
• Content Scheduling (Hard Skills)
• A/B Testing (Hard Skills)
• Community Engagement (Soft Skills)
• Performance Reporting (Hard Skills)
• Brand Consistency (Soft Skills)

Job Summary:

• Aiding in the day to day management of home site in conjunction with fellow Community Associates to ensure a smooth member experience
• Maintaining a good relationship with members – helping them to connect and collaborate within Avenue HQ and further afield
• Help posting and maintaining the site specific social media page such as Facebook, Instagram, Twitter etc
• Assist in the planning and implementation of new marketing strategies for the site
• Updating Member Portal with events and points of interest as appropriate
• Organising weekly member surgery sessions to gain insight and troubleshoot
• Maintaining engaging and popular member events calendar in accordance with requirement
• Work together with colleagues and management in home site to execute both internally and externally run events and meetings
• Handle membership enquiries and help build relations with potential clients
• Developing and maintaining professional relationships within the local community
• Aid in content capture of daily site activity and events, for use across social channels and web, in line with company branding
• Assisting in sales negotiations to meet company targets for member occupancy
• Providing information and copy as required for regular internal and external emails, as well as blog posts, in line with brand and site needs
• Produce monthly report on sector specific activity to contribute to the full site report
• Work to support and collaborate with operational colleagues, head office and development team to grow Avenue HQ

Skills on Resume:

• Site Management (Hard Skills)
• Member Relations (Soft Skills)
• Social Media Maintenance (Hard Skills)
• Marketing Strategy (Hard Skills)
• Portal Updates (Hard Skills)
• Event Organization (Soft Skills)
• Client Relations (Soft Skills)
• Content Capture (Hard Skills)

Job Summary:

• Attend to basic nursing and general care needs of clients in the Senior Care Centre
• Conduct daily exercises and activities for clients
• Accompany clients for medical appointments
• Ensure the safety, comfort and well-being of the clients
• Work with nurses to maintain a safe and clean environment
• Work with the Community Engagement Associate to plan and implement activities
• Handle customer service and support for the community
• Attend to and resolve customers or merchants’ enquiries via email or chat in a prompt, helpful and friendly manner
• Create and upload enticing product content in platform and setting up accounts for merchants
• manage and coordinate bookings

Skills on Resume:

• Client Care (Soft Skills)
• Activity Coordination (Soft Skills)
• Medical Assistance (Soft Skills)
• Safety Assurance (Soft Skills)
• Environment Maintenance (Hard Skills)
• Activity Planning (Soft Skills)
• Customer Support (Soft Skills)
• Booking Coordination (Hard Skills)