Published: August 1, 2024 - The Community Engagement Specialist designs and refines digital training strategies, ensuring alignment with customer needs and corporate goals. They manage content budgets and collaborate with partners to deliver innovative training solutions. By working closely with cross-functional teams, they guarantee training effectiveness and up-to-date materials for customer success.
Tips for Community Engagement Specialist Skills and Responsibilities on a Resume
1. Community Engagement Specialist, Jackson Health System, Miami, FL
Job Summary:
- Coordinates day-to-day stakeholder and constituent inquiries of various client programs
- Identifies strategies to ensure/increase the target population’s access to client services
- Assists with developing and coordinating program communications, including but not limited to social media content, marketing materials, web content, presentations, briefings, talking points, and email communications
- Assists with the implementation of program marketing plans to ensure an integrated communication strategy for the outreach program
- Monitors program progress toward organizational goals and makes suggestions to ensure goals are met or exceeded
- Coordinates internal communications, encouraging information and knowledge transfer across groups
- Completes detailed client meeting minutes as they relate to communications, marketing and/or outreach initiatives
- Assists internal and external customers, communicating in a positive and professional manner
- Organizes outreach events, if applicable to assigned program(s), to include staff scheduling, logistics and on-site coordination
- Provides excellent and courteous customer service with an emphasis on professionalism
- Participates in internal and external program meetings
Skills on Resume:
- Stakeholder Coordination (Hard Skills)
- Strategy Development (Hard Skills)
- Content Creation (Hard Skills)
- Marketing Plan Implementation (Hard Skills)
- Program Monitoring (Hard Skills)
- Event Coordination (Hard Skills)
- Professional Communication (Soft Skills)
- Customer Service Excellence (Soft Skills)
2. Public Health Community Engagement Specialist, Horizon Outreach, Houston, TX
Job Summary:
- Provide training and education to people with developmental disabilities about the COVID-19 pandemic
- Trainings will target people with developmental disabilities from racially, ethnically, culturally diverse communities including communities defined by race, ethnicity, geography, disability, and income, as well as members of the LGBTQIA+ community
- Training must be culturally affirmative and linguistically accessible
- Connect with and engage in continuous learning from public health experts about COVID-19
- Work collaboratively to develop and implement special outreach projects on COVID-19 for people with developmental disabilities
- Focus on addressing inequities in COVID-19 vaccination access among people with disabilities, families, support providers, and others
- Develop content for web and social media communications
- Provide information for federal reporting requirements related to the five-year strategic plan
- Collaborating on designing and conducting surveys of community members
Skills on Resume:
- Multicultural Training Delivery (Hard Skills)
- Inclusive Content Development (Hard Skills)
- Public Health Collaboration (Hard Skills)
- Outreach Project Management (Hard Skills)
- Social Media Strategy (Hard Skills)
- Federal Reporting Compliance (Hard Skills)
- Community Engagement (Soft Skills)
- Continuous Learning and Adaptation (Soft Skills)
3. Community Engagement Specialist, Blue Ridge Health, Asheville, NC
Job Summary:
- Proactively craft objectives and goals of the community that include quality, adoption, etc. plans and establish appropriate KPIs to provide ongoing measurement
- Provide operational support, oversight, leadership, and escalation support for the community(s) to optimize value to members, ensuring the highest level of quality and uptime.
- Drive issues to closure that are impacting the community negatively.
- Conduct community hygiene and administration.
- Ensure community content is valid and not obsolete, address spam, and manage inappropriate behavior within the community.
- Provide project oversight, identify and drive new initiatives that will contribute to enhanced user experience, actively working with DevOps
- Create content including, blog posts, articles, newsletters, communications materials, and material for social media channels.
- Stay up to date on best practices, latest trends, etc. as related to community capabilities and oversight.
- Be responsible for member relations and escalation support, while working with other community managers to ensure there is an optimized support model.
- Develop Marketing and communication strategies and plans for community properties.
Skills on Resume:
- KPI Development and Measurement (Hard Skills)
- Operational Support and Leadership (Hard Skills)
- Community Administration (Hard Skills)
- Content Creation (Hard Skills)
- Project Management (Hard Skills)
- Trend Analysis (Hard Skills)
- Problem Resolution (Soft Skills)
- Strategic Communication (Soft Skills)
4. Community Engagement Specialist, Evergreen Health, Kirkland, WA
Job Summary:
- Support the coordination and development of the active Strategic Alliances volunteer groups (ex. PMIEF BoD, GAC, AIT, NGIT, Future 50, SAOC, YSGC), in partnership with respective VELs, to ensure cross-team communication, alignment, and cooperation
- Support execution of volunteer engagement at the Chapter level by serving as the primary point of contact with the network of over 200 volunteers engaged as youth and social good coordinators globally
- Implement, coordinate, and expand new and existing volunteer groups, such as the DE&I Insight Team and the Strategic Alliances Outreach Committee, to additional linguistic communities (ex. Spanish, Arabic, and Portuguese in addition to French)
- Implement needed Volunteer Task Teams to deliver on defined objectives for partnerships in the Coalition of Associations and Coalition for Purpose
- Ensure proper support is provided to Task Teams to deliver expected outcomes and achieve established goals
- Support the contribution of the Strategic Alliances volunteer groups groups to PMI's commitment to Social Good and PMI's pledge to the UN SDGs
- Oversee and drive analytics, measurement, and report metrics.
- Identify functional requirements that will improve experience and engage with Engineering teams to prioritize and drive requirements.
- Responsible for validating new functional requirements before production release.
Skills on Resume:
- Strategic Alliances Coordination (Hard Skills)
- Volunteer Management (Hard Skills)
- Multilingual Expansion (Hard Skills)
- Task Team Implementation (Hard Skills)
- Analytics and Reporting (Hard Skills)
- Requirements Identification (Hard Skills)
- Cross-Functional Collaboration (Soft Skills)
- Problem Solving and Adaptation (Soft Skills)
5. Community Engagement Specialist, Coastal Community Foundation, Charleston, SC
Job Summary:
- Support in the execution of Community Engagement strategy
- Process Employee Relief Fund applications, maintain inbox, address employee inquiries and concerns
- Assist with the distribution various program overviews/communications that promote the company community engagement, as well as individuals or groups within the company
- Support Community Engagement leadership in creating the department's Standard Operating Procedures (SOPs) and playbook
- Develop project plans and timelines
- Produce event programs and communications
- Manage Employee Relief Fund and community event mailboxes,
- Assist with global community event set-up and logistics
- Research and procure promotional items for global community events
- Reviews all matching gift requests to ensure nonprofits meet charitable giving guidelines
Skills on Resume:
- Community Engagement Strategy (Hard Skills)
- Process Management (Hard Skills)
- Communications Development (Hard Skills)
- SOP and Playbook Creation (Hard Skills)
- Project Planning (Hard Skills)
- Event Coordination (Hard Skills)
- Research and Procurement (Hard Skills)
- Problem Solving (Soft Skills)
6. Community Engagement Specialist, Riverstone Health, Billings, MT
Job Summary:
- Execute a variety of outreach and engagement activities including all-hands, conferences, and other events
- Support maintenance of employee volunteer platform
- Main point of contact for questions and support regarding portal and program inquiries for internal and external stakeholders.
- Manage in-kind donation logistics for all projects and private destination needs
- Support Royal Caribbean Group Haiti School operations and logistics
- Track and monitor community engagement best practices
- Liaison with Environmental Social Governance (ESG) team to support development and implementation of programs that address social issues related to Royal Caribbean Group’s operations
- Develop executive presentations on community engagement programs and updates
- Assist Community Engagement Lead with the development of internal training on policies, processes, and SOPs
- Ensures the invoicing process is efficient and aligns with the budget
Skills on Resume:
- Event Management (Hard Skills)
- Platform Management (Hard Skills)
- Stakeholder Communication (Hard Skills)
- Logistics Coordination (Hard Skills)
- Tracking and Monitoring (Hard Skills)
- Program Development (Soft Skills)
- Presentation Skills (Soft Skills)
- Budget Management (Hard Skills)
7. Community Engagement Specialist, Skyline Wellness Center, Alexandria, VA
Job Summary:
- Assist in developing Community Engagement strategies and corresponding project plans, identifying opportunities and partners that align with SECU’s mission
- Work with the Creative and Communications team to present Creative Briefs and develop and execute communication strategies utilizing all channels
- Collaborate with appropriate departments to execute strategies
- Build strong relationships with partner organizations
- Oversee tracking of Community Engagement requests, donations, and sponsorships
- Responsible for the planning and management of all SECU Volunteer Opportunities
- Assist in developing year round volunteer calendar offering an array of options to engage employees with activities tied to education, health, and community develop impact focus areas
- Manage relationships with SECU’s Volunteer Program non-profit partners
- Manage Volunteer of the Quarter Recognition Program
- Recruit, train, and engage internal (and sometimes external) volunteers
Skills on Resume:
- Strategic Planning (Hard Skills)
- Relationship Management (Soft Skills)
- Project Management (Hard Skills)
- Cross-functional Collaboration (Soft Skills)
- Event Coordination (Hard Skills)
- Volunteer Recruitment and Training (Soft Skills)
- Communication Strategy Development (Hard Skills)
- Data Tracking and Reporting (Hard Skills)
8. Community Engagement Specialist, Summit Behavioral Health, Princeton, NJ
Job Summary:
- Plan and Coordinate Annual Donation Drives (ie. Food Drive, School Supply Drive, Holiday Giving Drive)
- Help manage SECU MD Foundation Programs
- Recommend engaging programs to evolve the work of the SECU MD Foundation.
- Assist in planning the strategy and timelines
- Build and manage the program platform
- Oversee review process and volunteers
- Assist with SECU MD Foundation fundraising and vendor management
- Oversee Manage Donor Management System (Salesforce)
- Plan Donor Stewarding Outreach by creating an annual calendar of onboarding touchpoints
- Manage team projects and deliverables through Asana and Instagant, promoting utilization and updates in the platform
- Help Track the effectiveness of Community Engagement initiatives
Skills on Resume:
- Event Coordination (Hard Skills)
- Program Management (Hard Skills)
- Strategic Planning (Hard Skills)
- Platform Management (Hard Skills)
- Donor System Oversight (Hard Skills)
- Team Leadership (Soft Skills)
- Effective Communication (Soft Skills)
- Performance Tracking (Soft Skills)
9. Community Engagement Specialist, Harmony Health Plan, Chicago, IL
Job Summary:
- Cultivates, and maintains relationships with Project Management Educational Foundation global youth-serving organizations, and networks to support volunteer engagement and programmatic efforts.
- Provides onboarding support and training Program and Project volunteers in the Youth & Social Impact Department to improve the overall program delivery and partnership engagement.
- Contributes to the ongoing evaluation of the outreach programs, and collects volunteer engagement data and feedback to make program and engagement need adjustments
- Supports Supervisors in evaluating community engagement and programming efforts to determine if achieving goals and remaining consistent with regional and global needs.
- Implement and coordinate volunteer engagement in the work and deliverables of the Youth & Social Impact Department.
- Implement needed volunteer projects and task teams to deliver on strategic objectives supported by the Youth & Social Impact Department.
- Support the engagement of all PMI stakeholders in aligning PMI related contribution to PMI's pledge to the UN SDGs
- Support the coordination and development of the active Strategic Alliances volunteer groups (ex. PMIEF BoD, GAC, AIT, NGIT, Future 50, SAOC, YSGC), in partnership with respective VELs, to ensure cross-team communication, alignment, and cooperation
- Coordinates and promote the VTO program and updates policies
- Continuously solicit and collect information related to possible volunteer events
Skills on Resume:
- Relationship Management (Hard Skills)
- Training Development (Hard Skills)
- Program Evaluation (Hard Skills)
- Data Collection (Hard Skills)
- Project Implementation (Hard Skills)
- Strategic Planning (Soft Skills)
- Stakeholder Engagement (Soft Skills)
- Cross-Team Coordination (Soft Skills)
10. Community Engagement Specialist, Heartland Health Services, Peoria, IL
Job Summary:
- Responsibility for connecting Healthfirst with public schools, community-based organizations, colleges, owner hospitals, community health center, NYCHA, community providers, faith-based organizations, community boards, city agencies, elected officials and others
- On a monthly basis, develop 5-10, organize, and attend joint PHSP and Medicare marketing and branding events and/or opportunities per month for the sales representatives to make presentations at CUNY sites, Pharmacies, Supermarkets, Food Pantries, Owner Hospitals, FQHCs, Community Providers, NYCHA locations, City Agencies, and other marketing sites to identify joint promotional opportunities with community partners
- Prepare weekly and monthly, business plans, monthly events calendars, managed care reports, order supplies for events and submit monthly expense reports
- Maintain communication with managed care and, outreach department to develop relationship with various hospitals and FQHC (Federally Qualified Health Center). Prepare weekly calendar of appointment and opportunities as required and define
- Partner with Sales teams, Regulatory, and Marketing departments to develop relationships with community partners and create marketing opportunities
- Build relationships with key community partners including senior centers, hospitals, clinics, government agencies, providers, and pharmacies
- Hold regular meetings with sales leaders to discuss, review and analyze enrollment and disenrollment trends, retention reports, industry forecasts, CMS rules, and competitive analysis.
- Collect and analyze Healthfirst, competitive, socioeconomic, and other relevant data to identify trends and recommend new engagement opportunities
- Use reliable project management tools and methods to plan for events and projects
- Ensures the promotion of PRA in all volunteer opportunities/events
Skills on Resume:
- Event Planning and Coordination (Hard Skills)
- Community Outreach (Soft Skills)
- Stakeholder Relationship Management (Soft Skills)
- Data Analysis (Hard Skills)
- Regulatory Compliance Understanding (Hard Skills)
- Marketing Strategy Development (Hard Skills)
- Report Preparation (Hard Skills)
- Effective Communication (Soft Skills)
11. Community Engagement Specialist, Gateway Health, Pittsburgh, PA
Job Summary:
- Provides logistical support to arrange allocations to charitable recipients throughout the year by maintaining the CSR database to ensure tracking and completion of sponsorship agreements
- Ensures the invoicing process is efficient and aligns with the budget to account for recipients
- Guarantees sponsorship benefits and deliverables are received per sponsorship agreements
- Staff the Charitable Giving Committee to assist in deciding upon charitable giving recipients, including review of Site and employee requests received throughout the year
- Supports PRA’s Relationship Managers (RMs) by maintaining oversight of partnerships
- Coordinates with the Communications Team to: Ensure PRA Group brand guidelines are followed by all community partners
- Craft talking points for SLT members at community events
- Advise on community engagement opportunities for media advisories, press releases, and social media or newsroom pieces
- Attends community engagement events requiring PRA Group representation
- Coordinates and promote the Matching Gift Program
Skills on Resume:
- Database Management (Hard Skills)
- Budget Oversight (Hard Skills)
- Contract Compliance (Hard Skills)
- Partnership Coordination (Hard Skills)
- Brand Compliance (Hard Skills)
- Event Representation (Soft Skills)
- Advisory Communication (Soft Skills)
- Community Engagement (Soft Skills)
12. Community Engagement Specialist, Unity Care NW, Bellingham, WA
Job Summary:
- Manage highly visible community projects & communications in a timely manner.
- Build, cultivate and mange partner and community relationships.
- Demonstrate the ability to work independently with attention to detail and efficiency.
- Meet deadlines for projects set forth by the strategic plan.
- Organize and monitor inter-connected projects.
- Effectively communicate with team and business partners.
- Prepare or assist with the development of community programs.
- Communicate with team to ensure efficiency and accuracy of projects.
- Create professional presentations, communications, documents to support communications efforts
- As needed, assists the Events and Community Engagement Specialist in developing, coordinating, and executing internal and external events
Skills on Resume:
- Project Management (Hard Skills)
- Relationship Management (Soft Skills)
- Time Management (Soft Skills)
- Communication Skills (Soft Skills)
- Presentation Development (Hard Skills)
- Event Coordination (Hard Skills)
- Detail Orientation (Soft Skills)
- Strategic Planning (Hard Skills)
13. Community Engagement Specialist, Green Mountain Care, Montpelier, VT
Job Summary:
- Cultivate relationships across diverse communities, service providers, and organizations to provide new opportunities for CASL staff and volunteers around education, engagement, training, and community building that strengthens commitment to move the needle forward on social justice issues.
- Identify gaps in existing community relationships and work to close
- Strengthen existing relationships with community partners and address areas of potential growth and improvement to ensure the continuity of high-quality, authentic relationships.
- Facilitate regular community meetings to foster relationship building, and collaboration, and promote CASL’s commitment to solidarity and anti-hate activism.
- Support internal and external communication efforts by providing insights, information, and materials about the state of these initiatives.
- Serve as a highly visible community advocate for CASL’s equity and inclusion initiatives and programs
- Support the outreach and recruitment process for identifying volunteers, community champions, mentors, and leaders to support CASL’s anti-hate initiatives.
- Prepare and present ideas, best practices, and information to myriad community organizations, service providers, and individuals.
- Support the creation and facilitation of community education events around anti-hate services, programs, and resources
- In collaboration with the Anti-Hate Action Center Manager, support the relationship efforts that guide the creation of CASL as an anti-hate hub.
Skills on Resume:
- Relationship Management (Hard Skills)
- Outreach Strategy (Hard Skills)
- Meeting Facilitation (Hard Skills)
- Public Speaking (Hard Skills)
- Event Coordination (Hard Skills)
- Advocacy (Soft Skills)
- Leadership Collaboration (Soft Skills)
- Cultural Sensitivity (Soft Skills)
14. Community Engagement Specialist, Heritage Health Solutions, Flower Mound, TX
Job Summary:
- Support local communities to use data to better understand who is disproportionately impacted by both diseases like COVID-19 and social policy decisions.
- Develop processes and mechanisms to use findings from the COVID-19 Community Impact Survey and other health equity-focused data sources to engage community groups (inclusive of residents, community-based non-profits, municipalities, health systems, and others) inputting data to action.
- Support the operations of BCHAP's Community Advisory Council by integrating the review and discussion of CCIS and other data into the CACs activities, using the CAC as a primary source of community feedback on the design of future CCIS or other health equity focused data collection efforts
- Reporting to the CAC on how CCIS data are being used to inform actions by DPH and others.
- Gather information about how people with lived experiences of inequities are being engaged, particularly in local and regional decision-making.
- Utilize DPH Community Engagement Guidelines and Racial Justice frameworks in activities and train others on use.
- Support preparation of funder reporting including collection, compilation, and synthesis of reporting information.
- Coordinate internal and external meetings and capacity building opportunities including meeting logistics, agenda planning, meeting materials development and follow-up, and facilitation.
- Coordinate and support development of communication activities as directed.
- Support development and use of concepts and frameworks to increase understanding of the Healthy Community Change theory of change and related practices.
Skills on Resume:
- Data Analysis and Interpretation (Hard Skills)
- Process Development (Hard Skills)
- Reporting and Documentation (Hard Skills)
- Meeting Coordination and Facilitation (Hard Skills)
- Training and Capacity Building (Hard Skills)
- Community Engagement (Soft Skills)
- Collaborative Problem Solving (Soft Skills)
- Adaptive Communication (Soft Skills)
15. Community Engagement Specialist, Liberty Resources, Syracuse, NY
Job Summary:
- Design, deliver and continuously improve the “digital customer training” strategic content offering.
- Design, deliver, and continuously improve the “confidence to transform” strategic services offering.
- Promote the use of Learn as a training platform for customers.
- Manage the content budget and agency partners to deliver subcontracted content creation services.
- Evolve digital service offering to eliminate the need for in-person and bespoke training.
- Design and deliver pre-built and bespoke customer training sessions.
- Ensure the training delivered through professional services matches the customer’s entitlements through time tracking.
- Work closely with the operations (SC, CIC, CSM) and sales teams to ensure provide relevant services and content to support customer adoption.
- Be a professional services resource for Customers’ Health & Safety Champions, to drive change within organization to adopt services.
- Collaborate with the product team to ensure training materials are up to date
Skills on Resume:
- Content Strategy Development (Hard Skills)
- Budget Management (Hard Skills)
- Digital Marketing (Hard Skills)
- Time Management (Hard Skills)
- Training Delivery (Hard Skills)
- Adaptability and Innovation (Soft Skills)
- Cross-functional Collaboration (Soft Skills)
- Change Management (Soft Skills)
16. Community Engagement Specialist, Pioneer Health Services, San Diego, CA
Job Summary:
- Reaching out to and connecting with people and organizations across city to drive awareness, interest, and participation in the project
- Helping to onboard interested and qualified individuals
- Leading one-on-one and small group virtual engagements with project participants
- Prioritizing ethical treatment of project participants to ensure a smooth, consistent process for everyone involved (Engagement Specialists will participate in a “People First” training session)
- Reaching out to project participants to check in on them and encourage participation throughout the 2-3 month project period, ensuring participants engage with each session
- Recording details of interactions with project participants ensuring accurate record keeping of all stakeholder engagement activities and stakeholder-related information
- Communicating with project participants on an ongoing basis, including scheduling and general engagement coordination, and responding to other stakeholder inquiries
- Providing briefings and support to the QB. project team for meetings with the client - preparing and managing stakeholder engagement logistics
- Developing agendas, discussion guides, project plans, minute taking and report development
- Attending client-facing meetings, collaborative planning workshops with the project team, and reporting to client on progress
Skills on Resume:
- Outreach Coordination (Hard Skills)
- Virtual Engagement Techniques (Hard Skills)
- Record Keeping (Hard Skills)
- Event Planning and Coordination (Hard Skills)
- Communication Strategy Development (Hard Skills)
- Empathy and Ethics in Engagement (Soft Skills)
- Active Listening (Soft Skills)
- Team Collaboration (Soft Skills)
17. Community Engagement Specialist, Integrity Health Corporation, Phoenix, AZ
Job Summary:
- Elaborate a community engagement strategy for subcenter development
- Consult landowners on redevelopment option preference, identify where landowners are ready to swap land (and coordinate information collection with AHURP),
- Revitalize community structures and ensure information dissemination through community structures.
- Coordinate with AHURP PMO and consulting services to avoid any duplication of efforts and confusion in the community engagement activities
- Cooperate with outsourced communication services and elaborate a communication strategy and communicate about the vision, mechanisms, opportunities and success
- Design communication tools and supervise outsourced communication services such as edition of flyers, graphic designs, videos, etc.
- Translate the necessary documents to the international team with the support of the translator.
- Support the implementation of Community Participation plan of GADIP
- Monitor and report on the usage of digital and physical training offerings to ensure both and customer desired outcomes are achieved.
- Stay current on methods and techniques used by SaaS companies with similar needs in the training space.
Skills on Resume:
- Strategic Planning (Hard Skills)
- Stakeholder Consultation (Hard Skills)
- Project Coordination (Hard Skills)
- Communication Strategy Development (Hard Skills)
- Multilingual Translation (Hard Skills)
- Collaborative Teamwork (Soft Skills)
- Adaptability (Soft Skills)
- Monitoring and Reporting (Soft Skills)
18. Community Engagement Specialist, Beacon Wellness, Orlando, FL
Job Summary:
- Complying with Company and project policies and guidelines
- Supporting the development and delivery of a project and customer aligned community engagement strategy that delivers an effective and engaging approach to target audiences.
- Ensuring all communications are on brand accurate and signed off by the appropriate stakeholders
- Working closely with the project team to, identify potential risks and issues and support mitigation through proactive and reactive communications.
- Facilitate enquiry and complaint resolution in a prompt and professional manner.
- Support the creation and delivery community liaison and community investment plans in specific sublots.
- Coordinate and deliver sublot community investment projects.
- Support, create and deliver required Community Engagement materials in keeping with HS2 and parent company processes and standards.
- Work in a variety of forms such as letters, e-mails, notifications, social media material, poster, hoardings, signage, etc.
- Support an effective site and community visit programme, identifying opportunities to showcase expertise and build trust with the local community.
- Participate in delivering the Projects the Considerate Contractors Scheme
- Supporting the business at times of major incidents or crises and working out of hours to support project requirements
- Operating within the CIPR code of ethics
Skills on Resume:
- Brand Management (Hard Skills)
- Risk Management (Hard Skills)
- Project Coordination (Hard Skills)
- Content Creation (Hard Skills)
- Crisis Communication (Hard Skills)
- Stakeholder Engagement (Soft Skills)
- Problem Solving (Soft Skills)
- Adaptability (Soft Skills)