Published: August 05, 2024 - The Community Specialist orchestrates global campaigns, including success stories, demos, and technical notes, while managing the HMI Experts membership database and expertise matrix. This role coordinates a recognition program, rewarding community collaboration and engagement among HMI Experts, and facilitates cross-pollination with Plant and Machine Experts to enhance webinar content and participation. Additionally, the specialist supports the HMI Expert Program brand, ensures consistent community activities, and oversees the management of the HMI Expert Portal.
Tips for Community Specialist Skills and Responsibilities on a Resume
1. Community Specialist, Meta Platforms, Menlo Park, CA
Job Summary:
- Manage campaigns including success story, and best practices, demos, technical notes, etc. by HMI Expert globally
- Coordinate recognition program to award quarterly and yearly HMI Experts winners for community collaboration inputs, best practice sharing, webinar presentations and webinar attendance
- Cross-pollination efforts with Plant and Machine Experts by working together with the community specialists to share relevant topics, content, webinars, and news
- Work closely with HMI Sales Enablement Director and the team to understand what topics and competency development actions from Plant and Machine Experts can be shared with HMI Experts
- Communicate (animate) relevant topics from the Plant Expert and Machine expert teams to HMI Experts
- Maintain the HMI Experts membership database including the skills and expertise matrix
- Organize the HMI Experts manager’s Openline including quarterly agenda/presenters
- Collect and consolidate the Quarterly Business Review reports
- Support the HMI Expert Program brand and ensure consistency throughout all community animation activities
- Manage the HMI Expert Portal (SharePoint)
Skills on Resume:
- Campaign Management (Hard Skills)
- Program Coordination (Hard Skills)
- Collaboration and Cross-Pollination (Soft Skills)
- Communication Skills (Soft Skills)
- Database Management (Hard Skills)
- Event Organization (Hard Skills)
- Reporting and Analysis (Hard Skills)
- Brand Management (Hard Skills)
2. Community Specialist, Amazon, Seattle, WA
Job Summary:
- Support Switzerland Community in operational tasks
- Take the data-driven approach such as focus on the project goals, monitor the Community, spot the trends and insights, report on the community growth, use data to create community growth plans and to show the value of the Community
- Have a great eye for detail and identifies new opportunities for community engagement that will be beneficial for the project
- Build and execute on the community vision together with internal and external stakeholders. Find relevant stakeholders to drive the community work forward.
- Create processes to activate and engage with community members
- Establish the Superfans program in Netherlands
- Hold offline events that bring value to the Community project
- Create content and campaigns always having in mind the key goals of the community project
- Lead all Huawei Community-related projects, from budget allocation, strategy development, execution to performance monitoring.
- Build key strategic partnerships with a key city and regional focus, helping to grow brand awareness and engage with new audiences
- Build and manage the ambassador program R/O/C Crew, owning the activation calendar and driving community outreach in line with the European strategy
- Launch and manage the R/O/C club in Berlin - scaling club growth in line with ambitious plans
- Manage On`s charity and social partner program Right to Run, to make running accessible to all
Skills on Resume:
- Operational Support (Hard Skills)
- Data Analysis (Hard Skills)
- Attention to Detail (Soft Skills)
- Stakeholder Engagement (Soft Skills)
- Event Planning (Hard Skills)
- Content Creation (Hard Skills)
- Project Management (Hard Skills)
- Partnership Development (Soft Skills)
3. Online Community Specialist, Google, Mountain View, CA
Job Summary:
- Promotes Support Community services, collections and programs
- Increases communication with current customers
- Identifies underused services and develops strategies to increase usage
- Identifies nonusers and develops strategies to increase the number of users
- Review community comments and posts in a quick and timely manner
- Respond to comments in order to foster a positive community and add value to customer's experience
- Participate in relevant conversations related to the organization's programs and services
- Escalate possible issues or concerns to internal stakeholders
- Managed the community champions program including recognition and support of community
- Seed content and discussions in communities to keep them active and valuable to end users
- Help most active leaders with relevant success content for activities
- Initiate discussions to engage, and share content to discussions and build relationships within the community
- Lead moderation of community content, engage new members, add/remove members and resolve any conflicts
- Stay current on daily content, posts, notes, and other content published to help community discussion
- Manage and route private messages and emails from community members to Technical Support team members
- Monitor member posts that have zero responses, and provide assistance or tag in community members who can help
Skills on Resume:
- Community Promotion (Soft Skills)
- Customer Communication (Soft Skills)
- Strategic Development (Hard Skills)
- Community Engagement (Soft Skills)
- Content Moderation (Hard Skills)
- Conflict Resolution (Soft Skills)
- Program Management (Hard Skills)
- Support Coordination (Hard Skills)
4. Social Media & Community Specialist, TikTok, Culver City, CA
Job Summary:
- Manage and produce engaging content for Polar Global's Instagram, Facebook, TikTok and LinkedIn accounts together with internal and external content creators.
- Monitor community discussions, reply to customer (and potential customer) comments and questions online, and create positive Polar brand conversations online.
- Build and execute organic social media marketing campaigns (e.g., product launches, brand campaigns, product updates) across Polar’s social media presences in collaboration with wider Polar Global Marketing, Business Product Management teams and subsidiaries all over the world.
- Set, analyze and report social media activities and impact against set KPIs across different accounts, and proactively optimize actions accordingly.
- Support and help to guide Polar’s subsidiary social media teams with regular guidance, feedback, and suggestions.
- Supporting social strategy and content for Video collaboration’s social media channels on LinkedIn and Twitter
- Working with existing agencies to coordinate posts, liaising with internal teams to guide asset and messaging development and more
- Developing a strategy for the broader VC community that involves listening to current and potential customer needs and finding ways to reach them.
- Growing and nurturing community by participating in third-party discussions about VC
- Raising awareness of Logitech VC in these communities and cultivating relationships with community members
- Helping personalize Logitech VC to be more than just a brand/biz account through authentic and engaging online interactions
- Supporting influencer relations by identifying and engaging with people who are influential in the technology, lifestyle and business industries
Skills on Resume:
- Content Creation (Hard Skills)
- Community Engagement (Soft Skills)
- Social Media Strategy (Hard Skills)
- Analytics & Optimization (Hard Skills)
- Team Collaboration (Soft Skills)
- Video Content Strategy (Hard Skills)
- Influencer Relations (Soft Skills)
- Community Development (Soft Skills)
5. Social Media Community Specialist, Snap Inc., Santa Monica, CA
Job Summary:
- Work with the Social Media Manager to develop and implement a best-in-class social media community engagement strategy.
- Work with marketing team leads to explore and develop new channels, content, and experiences that help Essentia reach community engagement goals. Deliver ways to keep the growing community excited about content.
- Drive community giveaway strategy, and implementation, partnering closely with influencers, affinity brands and creative partners.
- Partner with teammates and creative partners on the development and execution of content and ensure appropriate brand/voice tone is maintained and is consistent with overall brand guidelines.
- Support scheduling content, managing contributions to the editorial calendar, monitoring conversations, engaging with fans, and gathering insights about channel/community performance.
- Support organic weekly/monthly/quarterly reporting on Essentia and competitive performance. Recommend and optimize programs accordingly. Keep the broader team up to date on competitors’ social engagement tactics via bi-weekly email.
- Manage portion of social media budget, work with vendors and internal teams to ensure proper execution of project objectives and scope of work.
- Collaborate and integrate cross-functionally to ensure communications are amplified across social, supporting comms channel missions, generating awareness, and increasing engagement.
- Staying up to date on pop culture, current events, stories, and trends to create relevant content and community engagement programs and tactics.
- Lead the maintenance of community standards policies and own community monitoring and ensuring proper implementation of social media response strategy including crisis comms and managing larger coverage schedule.
Skills on Resume:
- Community Engagement Strategy (Hard Skills)
- Channel Development (Hard Skills)
- Content Creation (Hard Skills)
- Influencer Partnerships (Soft Skills)
- Brand Consistency (Soft Skills)
- Editorial Management (Hard Skills)
- Performance Reporting (Hard Skills)
- Budget Management (Hard Skills)
6. Limited Appointment Community Specialist, Zoom, San Jose, CA
Job Summary:
- Serves as a liaison between parents and school personnel including coordinating meetings, facilitating support groups, assisting in conferences, making parent contacts, providing resource and community service information to parents, and/or performing other related activities
- Conducts parent/student interviews to obtain a variety of information including homeless information, homework assistance, truancy issues, and/or other related information
- Helps in indentification process and referral of at-risk students to appropriate individual(s) for counseling, tutoring, and/or mentoring
- Tracks student information and progress
- Conducts home visits when appropriate
- Coordinates and/or performs food, clothing, and supply deliveries to families in need
- Maintains records of work activities
- Performs a variety of clerical activities including processing student information and referralsm answering phones, filing, faxing, completing logs and forms and/or, performing other related activities
- Interprests verbal communications between staff and the community
- Collaborates with teachers and administrators in planning activities to increase the academic success of individual students’ parental involvement in school activities
- Prepares a variety of reports, involving gathering, compiling and synthesizing information in an accurate and concise manner
- Participates in community outreach efforts and inter-agency collaborative programs for the purpose of developing and providing resources to parents and school personnel to enhance program effectiveness
- Attends a variety of meetings and/or school events to communicate and/or receive information
- Prepares a variety of written communication materials including newsletters, reports, logs, activities schedules, and/or other related information
Skills on Resume:
- Communication Liaison (Soft Skills)
- Interviewing Skills (Hard Skills)
- Student Support Coordination (Soft Skills)
- Progress Tracking (Hard Skills)
- Home Visit Coordination (Soft Skills)
- Resource Delivery (Hard Skills)
- Record Keeping (Hard Skills)
- Clerical Skills (Hard Skills)
7. Social Media Community Specialist, Pinterest, San Francisco, CA
Job Summary:
- Contribute to the development and maintenance of a 12-month content calendar for national French social media accounts (Facebook, Instagram, Twitter, LinkedIn and potentially new channels)
- Schedule and publish French social media content across various social media properties through social media management tools and native platforms - serving as the final checkpoint to ensure brand consistency, accuracy, and effectiveness
- Support the development of processes, voice, and tone of responding to community comments and inquiries over social media - developing and maintaining community guidelines and policies
- Monitor, respond to and engage with French social media community members to steward and grow the audience
- Creating a safe and supportive online space
- Working with subject matter experts across the organization to ensure accuracy of information when responding to community
- Champion and represent social media communities - sharing insights and trends in community feedback to inform content and strategies
- Aid in the management of social media tools (for example: Sprout Social and Link In Bio) to help coordinate social media posting, scheduling, linking and tagging
- Support in the development and implementation of a tagging process to categorize and analyze French social media content
- In partnership with the Bilingual Digital Content Specialist, adapt social media content or coordinate translation
- Create unique French content for French audiences
- Maintain relationships with a list of key contacts within the organization for the purposes of responding to community inquiries over social media
- Proactively monitor brand mentions, conversations and relevant trends to the French-Canadian/Quebec markets through social media listening to identify opportunities for brand to engage
- Identify and curate user-generated content to build connections and unite audience
- Create social content to support various mission, fundraising and engagement initiatives.
Skills on Resume:
- Content Calendar Management (Hard Skills)
- Social Media Scheduling (Hard Skills)
- Brand Consistency (Soft Skills)
- Community Engagement (Soft Skills)
- Community Guidelines Development (Hard Skills)
- Crisis Management (Soft Skills)
- Information Accuracy (Hard Skills)
- Trend Analysis (Hard Skills)
8. Social & Community Specialist, Reddit, San Francisco, CA
Job Summary:
- Manager selective Slack community application admission process, including troubleshooting help with members and prospects or fast-tracking customer and prospect applications for internal teams
- Maintain community job board by helping members add listings and regularly message members of the community to encourage them to contribute
- Create member documentation in various forms (how-to videos, blogs, documentation, FAQs) that help users get started in the community & have a great experience
- Answer questions and help drive conversations in the Slack community while ensuring Code of Conduct and community guidelines are followed at all times
- Create relevant content & programming related to the HR events and trends in the community we’ve identified and engaged with
- Brainstorm, create, and implement innovative ways to bring new members into community
- Initiate and track communications with speakers, partners, and other event content or creators
- Providing support for the community experience at community-led events, webinars, and discussion groups
- Write copy for event descriptions & emails
- Track and analyze post-event reporting and follow-up action planning
- Contribute to a French-Canadian/Quebec social media influencer and engagement strategy, proactively identifying new audiences and influencers and foster existing ones
- Ensure brand consistency and high-quality writing across various digital channels
- Collaborate with internal teams and actively participate in project briefings
- Help track and monitor performance and trends for social media content and community management - providing analytics and reporting
Skills on Resume:
- Community Management (Soft Skills)
- Content Creation (Hard Skills)
- Event Coordination (Hard Skills)
- Communication Skills (Soft Skills)
- Social Media Strategy (Hard Skills)
- Analytical Skills (Hard Skills)
- Collaboration (Soft Skills)
- Creative Problem Solving (Soft Skills)
9. Community Specialist, Spotify, New York, NY
Job Summary:
- Contact numbers of potential clients given by top management and explain about the business and services
- Send the company portfolio to potential clients
- Conduct zooms meetings with potential clients
- Send the quotation and invoice to potential clients
- Contact the clients who have already paid to take all the details of the upcoming campaign
- Fill in the booking order with the details of the upcoming campaigns
- Create a list of influences from the dashboard or give access to the client in order for them to choose the list
- Create a Whats App group that includes the client, Mr Adel, and the operation team
- Make sure that the operation team sends the QR code, confirmation link, and coverage link to the client in the WhatsApp group
- Follow up on how the campaign is going and the status of the campaign to make sure that it’s running smoothly
- Forward the campaign final report to the client when the campaign is over
- Create a list of influencers from different countries in order for them to be added to the dashboard
- Research exhibitions happening in different countries in order for the sales team to contact potential clients that will join the exhibition and need influencers
- Provide the sales team with new leads
Skills on Resume:
- Client Communication Soft Skills
- Presentation Skills Hard Skills
- Quotation and Invoicing Hard Skills
- Campaign Coordination Soft Skills
- Influencer Management Hard Skills
- Digital Collaboration Soft Skills
- Research and Lead Generation Hard Skills
- Follow-up and Reporting Soft Skills
10. Community Specialist, Slack, San Francisco, CA
Job Summary:
- Enforce community rules and restrictions
- Produce violation letters based on property inspections
- Maintain violation logs, both active and resolved
- Issue fines for violations that have not been resolved
- Track expiration dates on all vendor contracts (landscape maintenance, pool maintenance, etc.).
- Renew contract or solicit bids at contract expiration
- Oversee and approve payment of vendors providing service to assigned communities
- Monitor and schedule repairs
- Perform day to day administration tasks
- Developing standard timelines and program needs based on the calendar of events across the Program Teams
- Sourcing and managing all external needs as well as collaboratively determining internal needs for each convening
- Working closely with the Community Team and Program Teams to execute convenings that emulate SF and program OKRs accordingly
Skills on Resume:
- Community Regulation (Hard Skills)
- Administrative Efficiency (Hard Skills)
- Vendor Management (Hard Skills)
- Contract Negotiation (Hard Skills)
- Event Coordination (Hard Skills)
- Collaboration (Soft Skills)
- Problem Solving (Soft Skills)
- Attention to Detail (Soft Skills)