Job Summary: 

• Assist with the management of employee relations issues where required, including employee absence issues, grievances and disciplinary within the scope of Company procedures and statutory guidelines.
• Maintain all records and systems for the effective and compliant operation of the Contract.
• Ensure that all LGV, Plant & Machinery equipment is maintained and compliant following legal and company requirements.
• Develop and maintain excellent working relationships with the Client and internal/external customers.
• Deputize for the Operations Manager/Business Manager
• Carry out any other such reasonable job-related tasks as the Company may require to undertake from time to time.
• Vary between the operations at the depot.
• Carry out induction and safety training for their staff
• Manage staffing levels and holidays to meet the business needs
• Submitting accurate and timely attendance records for operational staff
• Carry out preliminary accident/disciplinary investigations

Skills on Resume: 

• Employee Relations Management (Soft Skills)
• Record and System Maintenance (Hard Skills)
• Compliance with Equipment Maintenance (Hard Skills)
• Relationship Building (Soft Skills)
• Operational Leadership (Soft Skills)
• Training and Induction (Hard Skills)
• Staffing and Scheduling (Hard Skills)
• Accurate Reporting and Investigations (Hard Skills)

Job Summary: 

• Manage external agencies and ensure they adhere to and comply with SLA at all times, follow the strategies, policies, procedures and campaign set and agreed and to operate in compliance with laws
• Join to build the processes to manage the vendor and meet the standard of the partner
• Build the relationship to achieve greater levels of collaboration in the delivery of competitive advantages to the company
• Responsible for managing the external agency teams' productivity, capacity planning, and results performance, offering the required support to achieve the required goals
• Make plans and visit external agencies within plans and raise issues/challenges and implement the corrective actions to recover losses and prevent future occurrences
• Handle all related complaints, ensure compliance with the company guidelines, and respond within the agreed timeframes from the vendor
• Review employee interactions with customers to ensure quality is being adhered to by external agency
• Regularly report the vendor’s progress and statistics and present information or data to management to highlight trends or achievements and the coming action plans
• Finalize and review the vendor payments, and scores, where the company is going to pay commissions, according to the received payments, aligning with the approved payment scheme
• Prepare monthly feedback reports on payment collections, investigate and resolve all payment discrepancies, invoice disputes

Skills on Resume: 

• Vendor Management (Hard Skills)
• Process Development (Hard Skills)
• Relationship Building (Soft Skills)
• Productivity and Capacity Planning (Hard Skills)
• Issue Resolution (Soft Skills)
• Complaint Handling and Compliance (Soft Skills)
• Performance Reporting (Hard Skills)
• Financial Oversight (Hard Skills)

Job Summary: 

• Plan, organize, manage and direct the overall activities of the department to provide NCF with minimal delinquency ratios (including insurance deficiencies), losses and maximize returns on deficiency balances.
• Review, analyze and interpret a broad range of information on delinquent loan, lease and lease insurance deficiency accounts to identify and correct potential problem situations.
• Develop and implement measures to ensure service levels are consistent with NCF/NCI standards 
• Ensuring staff are knowledgeable of the services and procedures relative to the needs of the customers that they are required to serve (Debtors, Dealers, and NCF/NCI employees). 
• Ensure staff complies with all applicable laws, regulations, and acts.
• Control/manage the department’s operation and staff to maximize profitability
• Ensure workflow and staffing levels are appropriate to provide efficient operations
• Instituting controls, checks, and follow-up following established policies and procedures ( e.g. MDL, Potential Loss review, Skip search Log, etc.)
• Effectively manage and develop the staff to achieve NCF objectives and monitor the performance of the department to ensure losses and expenses are within acceptable limits.

Skills on Resume: 

• Strategic Planning and Organization (Hard Skills)
• Analytical Skills (Hard Skills)
• Service Level Management (Hard Skills)
• Compliance and Regulation Knowledge (Hard Skills)
• Operational Management (Hard Skills)
• Control Implementation (Hard Skills)
• Staff Development and Management (Soft Skills)
• Customer Service Orientation (Soft Skills)

Job Summary: 

• Manage Credit & Collections staff and day-to-day operations of the collections department
• Establish Credit and Collections policies and procedures with input from the Director of Accounts Receivable
• Analyze credit and minimize exposure for high-risk customers
• Administer and enforce policies and procedures within the collections department
• Work in conjunction with the Collections Supervisor, to mentor collectors on how to take proper action on specific accounts
• Analyze weekly or monthly reports to ensure goals are met and guidelines are adhered to
• Resolve customer's issues escalated from the collectors or supervisor
• Communicate with internal customers such as sales and operations to resolve collections issues
• Escalate issues to the Director of Accounts Receivable
• Manage special projects as directed by the Director of Accounts Receivable
• Work with the Manager of Billing to correct rating or billing issues identified during the collections process

Skills on Resume: 

• Leadership and Staff Management (Soft Skills)
• Policy Development (Hard Skills)
• Credit Analysis and Risk Management (Hard Skills)
• Operational Oversight (Hard Skills)
• Data Analysis and Reporting (Hard Skills)
• Problem Resolution (Soft Skills)
• Cross-Departmental Communication (Soft Skills)
• Project Management (Hard Skills)

Job Summary: 

• Co-responsible for operations and efficiencies of PMT Collections Team overseeing Tier 3 accounts.
• Ensures adherence and effectiveness to the collection process and sets business controls within daily operational procedures affecting initiatives/projects to enable the timely collection of cash.
• Performs account monitoring and collection of major customer accounts.
• Drives Global Projects such as Direct Debit and Electronic Invoicing
• Develops negotiated strategies to resolve customer disputes.
• Supports and monitors the resolution of customer issues and billing problems 
• Escalating to senior management. In addition, align common goals with Customer Service and Sales departments to ensure effective cooperation.
• Partner with the cash application team in supporting the timely and correct allocation of payments.
• Responds timely to inquiries from staff and internal clients regarding policies, procedures and applicable collection strategies for each client.
• Mentors new employees within the Credit and Collections Department and other departments
• Attracts and retains high-quality employees by focusing on coaching, and recognition.

Skills on Resume: 

• Account Management and Collections Expertise (Hard Skills)
• Process Improvement and Business Controls (Hard Skills)
• Global Project Management (Hard Skills)
• Dispute Resolution and Negotiation (Soft Skills)
• Cross-Department Collaboration (Soft Skills)
• Payment Allocation and Cash Application (Hard Skills)
• Leadership and Mentorship (Soft Skills)
• Responsive Communication (Soft Skills)

Job Summary: 

• Operate as a hands-on leader at a detailed level.
• Manage the end-to-end collections process.
• Identify process improvement opportunities to drive efficiencies and that will allow the company to scale the accounting systems and financial reporting processes so that they can build a best-in-class back-end process that provides best-in-class customer service.
• Host customer calls to review account discrepancies, billing errors, disputes and other issues that will cause delay in payment.
• Work closely with the Credit Team, Billing Team, and Customer Finance teams to ensure that the company adequately analyzes customer credit risks and adequate billing to ensure timely payment.
• Work closely with the Credit team to identify high-risk customers and “watch-list” items to monitor potential collection risks.
• Manage continued reduction of DSO, and prevent bad debt from accumulating.
• Provide in-depth reporting on collections metrics that align with annual goals.
• Engage Sales teams to build and maintain a working relationship that will result in cash collection and reduction of past due amounts.
• Provide in-depth aging analysis for each sales region and customer segment.

Skills on Resume: 

• End-to-End Collections Management (Hard Skills)
• Process Improvement (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Risk Management (Hard Skills)
• Collections Metrics Reporting (Hard Skills)
• Customer Relationship Management (Soft Skills)
• DSO Reduction (Hard Skills)
• Sales Team Engagement (Soft Skills)

Job Summary: 

• Manage bankruptcy and high credit-risk accounts.
• Work closely with Accounts Receivable, Lease Accounting, and Tax to provide Customer Finance with the information required to engage with the Customer appropriately.
• Provide in-depth aging and credit risk analysis for customers.
• Assist with system design changes, and perform user acceptance testing.
• Support Senior Manager of Accounts Receivable & other leads in month-end close processes.
• Maintain and provide support documentation about SOX controls to assist the Senior Manager with Accounts Receivable.
• Assist with non-standard or ad-hoc process questions.
• Ensure employees have appropriate training and other resources to perform their jobs
• Work with the Manager - Collections and Recovery to ensure all escalated issues are researched and resolved
• Perform ad-hoc collection activities

Skills on Resume: 

• Credit Risk Analysis (Hard Skills)
• Interdepartmental Coordination (Soft Skills)
• System Design and Testing (Hard Skills)
• Month-End Close Support (Hard Skills)
• SOX Compliance (Hard Skills)
• Training and Resource Management (Soft Skills)
• Issue Resolution (Soft Skills)
• Ad-Hoc Collection Activities (Hard Skills)

Job Summary: 

• Coordinate and monitor workflow to ensure customer contact is timely and compliant with applicable policy.
• Collaborate with business units to understand customer relationships and ensure the most effective resolution of account collection issues.
• Monitor weekly receivables reports.
• Make collection calls, e-mail, fax and write appropriate correspondence during the collections process.
• Assist customers in resolving invoicing or payment problems.
• Update tasks daily, recording customer correspondence and actions taken on account on Collection Tool.
• Create a biweekly task summary for review with senior management.
• Inform Sales, Accounts Payable and Corporate Finance of paying customers/vendors and recommend offset/contra settlements
• Print or reprint, and mail invoices and/or statements at the customer’s request.
• Advise management of proposed receivables adjustments and write-offs.
• Identify delinquent customers who may require outside agency assistance to collect and monitor outside agency performance.
• Work with sales and billing staff for research, reconciliation, and analysis of customer accounts, including cash application problems, short- and over-payments, and billing errors.

Skills on Resume: 

• Customer Account Management (Soft Skills)
• Compliance and Policy Adherence (Hard Skills)
• Communication Skills (Soft Skills)
• Reporting and Documentation (Hard Skills)
• Collaboration with Business Units (Soft Skills)
• Problem-solving and Analysis (Soft Skills)
• Agency Coordination (Soft Skills)
• Invoicing and Payment Processing (Hard Skills)

Job Summary: 

• Manage a team of 1+ Collections Team Lead/s, who in turn manage a team of 15+ Representatives responsible for taking inbound calls, making outbound calls, and generating right party contact through multiple channels to reduce resident delinquency.
• Provide daily direction and communication to employees so that customer service calls are answered in a timely, efficient, and knowledgeable manner ensuring SLAs are met
• Create and continuously evaluate processes and procedures, suggesting methods to improve operations, efficiency, and service to internal and external customers
• Create and maintain daily, weekly and monthly metrics for the department and team
• Provide statistical and performance feedback and coaching regularly to each team member
• Facilitate performance management process with direct reports
• Ensure employees have appropriate training and other resources to perform their jobs
• Work with the Manager to ensure all escalated issues are researched and resolved
• Create and maintain a high-quality work environment so team members are motivated to perform at their highest level
• Proactively identify root causes of issues and make recommendations for process improvements

Skills on Resume: 

• Team Leadership and Management (Soft Skills)
• Operational Efficiency Improvement (Hard Skills)
• Performance Metrics and Reporting (Hard Skills)
• Coaching and Development (Soft Skills)
• Training and Resource Management (Soft Skills)
• Issue Resolution and Escalation Management (Soft Skills)
• Motivational Leadership (Soft Skills)
• Root Cause Analysis and Process Improvement (Hard Skills)

Job Summary: 

• Taking responsibility for the productivity of operations. 
• Plan and allocate resources to operations and tasks to reflect the budget.
• Supervise and maximize productivity of operations ensuring that allocated activities are completed within the required timescales and to the contract “Specification”.
• Support the Manager with initiating and implementing vehicle and crew efficiencies at all times as required by the Company. 
• Support the planning and implementation of route changes.
• Ensuring that employees are wearing the appropriate PPE at all times and that adherence is had with maintaining these to an acceptable level.
• Use monitoring processes such as vehicle CCTV and tracking or out on physical presence (crew monitoring) on collection routes to ensure employees adhere to safe working practices at all times whilst carrying out their work activity, either on the public highway or when operating on Company or 3rd party sites
• Ensuring drivers carry out vehicle pre-use checks through gate checks before going out onto the Public Highway and record defects as well as supporting or instigating effective and timely repairs in minimising vehicle downtime
• Ensuring the Group Task and Finish policy and procedures are adhered to, and educating employees on the reasons and benefits of the policy.
• Interact with the team by way of toolbox talks, supervisor checks, and daily control room contact (crew rolls out and de-brief) effectively and efficiently, and in line with the behavioral values.

Skills on Resume: 

• Resource Management (Hard Skills)
• Operational Supervision (Hard Skills)
• Efficiency Improvement (Hard Skills)
• Safety Compliance (Hard Skills)
• Vehicle Maintenance Oversight (Hard Skills)
• Policy Adherence and Training (Soft Skills)
• Effective Communication (Soft Skills)
• Monitoring and Evaluation (Hard Skills)

Job Summary: 

• Oversees the collections functions for all BioTel Heart services ensuring accurate and timely resolution of denials, including the initiation of goals and procedures, overseeing daily operations, and coordinating efforts to expedite payment of accounts.
• Monitor and track completion of all collections work to ensure objectives are met
• Distribute workflow for Collections department employees daily
• Perform research and root cause analysis to resolve unpaid and denied claims and invoices
• Identify contracted payor issues, working with the Contracting and Sales team to resolve timely
• Support representatives who have questions concerning accounts/billing/patients
• Escalate issues with payers/practices and report improvement as appropriate
• Communicates issues that are preventing timely and accurate collections to Revenue Cycle leadership
• Work with representatives or leadership in other departments to ensure proper service levels and workflow for patient accounts
• Establish policies and procedures to help staff manage the day-to-day collections process to meet goals
• Ensure all team members are following standard operating procedures

Skills on Resume: 

• Collections Management (Hard Skills)
• Performance Monitoring (Hard Skills)
• Workflow Distribution (Hard Skills)
• Root Cause Analysis (Hard Skills)
• Contract Resolution (Hard Skills)
• Support and Escalation (Soft Skills)
• Communication (Soft Skills)
• Policy Development (Hard Skills)

Job Summary: 

• Analyze quality assurance and productivity metrics with employees regularly
• Uses a wide variety of communication formats to keep staff regularly informed and trained with one-to-one meetings
• Take responsibility for issue disciplinary action
• Conduct interviews for open positions within the department
• Update and approve timecards, schedules, attendance records and paid time off submissions
• Assist in special projects or assignments by the business
• Maintain quick and efficient flow of inbound and outbound calls
• Courteously and professionally interact with employees, prospects, residents, and vendors within established response times
• Identify and report potential communication opportunities based on trends in conversations
• Act as next-level point of escalation for Collections Team Leads.

Skills on Resume: 

• Quality Assurance Analysis (Hard Skills)
• Effective Communication (Soft Skills)
• Disciplinary Action (Soft Skills)
• Interviewing and Hiring (Hard Skills)
• Time Management and Scheduling (Hard Skills)
• Project Management (Hard Skills)
• Customer Service (Soft Skills)
• Escalation Management (Soft Skills)

Job Summary: 

• Monitor productivity metrics continually throughout the work day ensuring performance levels are consistent with established benchmarks on a real-time basis
• Participate in the collection process, observing activity by working among staff, performing active and passive observation sessions and assisting staff in difficult communications with consumers and health insurance companies.
• Coach, mentor and motivate employees to success, aid in the coordination of coaching/mentoring efforts of support personnel to employees
• Participate in the design of work reports and queues, striving to find the most efficient methods to communicate with consumers and healthcare insurance companies and promote optimal reimbursement for creditor clients
• Monitor, evaluate and coach staff, provide ongoing training for staff, and ensure that each staff member serves the company and its clients in a positive, professional and courteous manner
• Implement and ensure compliance with corporate and departmental policies, procedures, and service standards in conjunction with management
• Promote a high level of positive morale among department personnel
• Demonstrate a strong working knowledge of, and comply with, the Federal Fair Debt Collection Practices Act (FDCPA), the Florida Commercial and Consumer 
• Ensure the same level of compliance among staff
• Ensure fulfillment of all functions and duties assigned in subordinate job descriptions

Skills on Resume: 

• Performance Monitoring and Analysis (Hard Skills)
• Staff Observation and Support (Soft Skills)
• Coaching and Mentoring (Soft Skills)
• Process Optimization (Hard Skills)
• Training and Development (Soft Skills)
• Policy and Compliance Management (Hard Skills)
• Morale and Team Building (Soft Skills)
• Regulatory Compliance (Hard Skills)

Job Summary: 

• Manage call center collection activities for inbound and outbound call volume
• Manage predictive dialer call campaigns and strategies
• Manage Matco outbound VRU voice messaging collection system
• Administer manual dial call campaigns and strategy
• Service customer inbound calls for current and delinquent accounts
• Monitor phone service levels to ensure quick response time (ASA) and abandoned calls
• Quarterly call quality phone reviews with associates for coaching and development
• Supervise the collection operation
• Effective collection and negotiation in a dialer environment by associates on delinquent accounts
• Compliance with laws for FDCPA, TCPA and FCRA

Skills on Resume: 

• Call Center Management (Hard Skills)
• Predictive Dialer Expertise (Hard Skills)
• VRU Voice Messaging Management (Hard Skills)
• Manual Dial Campaign Administration (Hard Skills)
• Customer Service and Collections (Soft Skills)
• Performance Monitoring and Reporting (Hard Skills)
• Coaching and Development (Soft Skills)
• Compliance with Regulations (Hard Skills)

Job Summary: 

• Manage collection letter strategies for both email and regular mail
• Oversee special program collection offers to eligible customers
• Review and approve settlement activity
• Manage bankrupt accounts and legal processes for Chapter VII and Chapter XIII filings including reaffirmations and surrender of collateral
• Manage the repossession of collateral process and facilitate the sale of products to franchisees
• Build and maintain relationships with outside vendors - credit reporting agencies, collection agencies and skip trace services
• Coach and develop staff to improve collection performance to attain KPIs
• Review and analyze dashboard results for performance, coaching, and development
• Participates in the selection, hiring, onboarding, performance evaluation and training of employees
• Incorporate the company’s values into all business and staff development practices and all departmentally directed activities

Skills on Resume: 

• Collection Strategy Management (Hard Skills)
• Special Program Oversight (Hard Skills)
• Settlement Review and Approval (Hard Skills)
• Bankruptcy and Legal Process Management (Hard Skills)
• Collateral Repossession and Sales (Hard Skills)
• Vendor Relationship Management (Soft Skills)
• Staff Development and Coaching (Soft Skills)
• Performance Analysis and Improvement (Hard Skills)

Job Summary: 

• Manage the work of the Medicare billing and collections team members by empowering, coaching, answering questions, giving guidance, and leading by example
• Manage COE operations, ensuring timeliness, accuracy, compliance and standards fulfillment as defined in COE Service Level Agreements
• Ensure that adequate procedures exist for accurate and timely processing of Medicare, billing and collections.
• Ensure compliance with state and federal laws and regulations for Medicaid, Medicare, non - government and other third-party billings
• Maintain ongoing knowledge of UB - 04, HFCA 1500, and other mandatory state billing forms and filing requirements.
• Monitor online claim editing, submission and reconciliation procedures, ensure compliance with CPT, HCPCS and ICD - 9 coding regulations and guidelines
• Help coordinate follow-up within appropriate regulations of Medicare and Medi-Cal bills
• Provide relevant guidance for assigned staff to resolve internal and external issues
• Inform the director and managers of any significant issues in the Billing and Collections area (e.g., Billing and Collection backlogs, HIM bill drop delays, payer issues, vendor issues, etc.)
• Stay abreast of regulatory requirements and company compliance policies, ensuring timely staff education
• Help ensure that appropriate personnel policies are adhered to and any personnel problems are addressed in an appropriate and timely manner
• Assist in developing department staff to ensure appropriate skills base is present in the staff, as well as to ensure that skills needed for future needs are developed in advance of their need

Skills on Resume: 

• Leadership and Team Management (Soft Skills)
• Operational Oversight (Hard Skills)
• Procedural Compliance (Hard Skills)
• Regulatory Knowledge (Hard Skills)
• Claim Processing and Reconciliation (Hard Skills)
• Issue Resolution and Coordination (Soft Skills)
• Staff Development and Education (Soft Skills)
• Communication and Reporting (Soft Skills)

Job Summary: 

• Assist in establishing and monitoring controls to ensure appropriate submission and acceptance of electronic and manual bills
• Monitor billed and rebilled summary reports and act on trends and/or root causes
• Monitor billing and collection performance according to quality and productivity standards developed internally and documented in SLAs
• Support completion of monthly trending analysis of COE billing and collection performance
• Help coordinate and promote implementation and monitoring of standard master files, processes, reporting and education programs
• Understand and communicate nuances of billing various payers such as Medicare, Medicaid, HMOs, PPOs, IPAs, employers, etc.
• Supervise Medicare Billing and Collection personnel, provide recommendations for hiring, promotion, and personnel action where appropriate
• Develop specific objectives and performance standards for each area of responsibility
• Identify and implement process improvements to lower costs and improve service to facility customers
• Identify opportunities for innovation, knowledge sharing and other leading practices within the COEs and among peer group
• Perform staff reviews and prepare performance documents for direct reports
• Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement"

Skills on Resume: 

• Billing and Collection Management (Hard Skills)
• Trend Analysis and Reporting (Hard Skills)
• Performance Monitoring (Hard Skills)
• Process Coordination and Implementation (Hard Skills)
• Payer-Specific Billing Knowledge (Hard Skills)
• Team Supervision and Development (Soft Skills)
• Process Improvement and Innovation (Soft Skills)
• Adherence to Ethical Standards (Soft Skills)

Job Summary: 

• Led an internal team of 6 people.
• Be the first point of contact for his team and external providers like the call center, the collections agencies, bailiffs
• Be the relay between his team and the Collections & Recovery Director.
• Review all customers in the area of the internal team to ensure, the application of the procedures
• Steer, coach and train the Collections team, clean credits (could hide debits)
• Follow up the files in management with the external partners
• Ensures distribution of customers with unpaid throughout the agents
• Evaluate on a monthly basis the performance of his team and the external suppliers
• Organize team meetings to discuss results, and topics to be improved and stimulate collaboration in the team
• Pre-approve the invoices of the external providers and ensure all checks required by Compliance.
• Coordinate calls with the sales team and customers to better understand situations or explain Hubbell's positions regarding accounts receivable processes.
• Delegates appropriate assignments, or pieces of same, to team members designed to challenge knowledge boundaries and improve associate engagement and skill set.

Skills on Resume: 

• Team Leadership and Management (Soft Skills)
• Stakeholder Communication (Soft Skills)
• Procedural Adherence and Review (Hard Skills)
• Performance Evaluation and Reporting (Hard Skills)
• Training and Development (Soft Skills)
• External Partner Coordination (Soft Skills)
• Meeting Facilitation (Soft Skills)
• Invoice Management and Compliance (Hard Skills)

Job Summary: 

• Performs as a leader in developing and maintaining collections processes and policies.
• Challenges self and team to continually look for opportunities to improve on current processes and provide ideas and proposals that either help meet objectives, save money or improve customer experience.
• Fosters an environment of collaboration within the team to where associates are empowered to verbalize customer, process or personal challenges.
• Participates in recruiting, hiring and training/development of individual contributors.
• Set and maintain regular 1-on-1s with each team member to discuss performance and development.
• Works closely with credit function to identify customers identified as high-risk or over the limit and either prioritize collections or seek credit limit reviews
• Works closely with the Collection Support and Deductions Support teams to seamlessly handle task interfaces between both teams and collections staff
• Identifies and reports to the Collection Manager on special collection situations, including order holds, bankruptcy, and write-offs.
• Develops and maintains reporting regarding portfolio workload balance, monthly portfolio penetration and individual contributor KPIs.
• Participates in meetings with stakeholders on the performance of accounts, and groups of accounts.
• Maintains close relations with sales, finance, customer service, IT and accounting staff through regular contact verbally and through status reports

Skills on Resume: 

• Leadership and Team Development (Soft Skills)
• Process Improvement (Hard Skills)
• Effective Communication (Soft Skills)
• Recruitment and Training (Hard Skills)
• Credit and Risk Management (Hard Skills)
• Interdepartmental Coordination (Soft Skills)
• Reporting and Analysis (Hard Skills)
• Stakeholder Engagement (Soft Skills)

Job Summary: 

• Lead a team of full-time and part-time Collectors and Senior Collectors to exceed all collection and department goals
• Collect Payments from Past Due Consumers by developing a team of collectors that can effectively encourage as many past-due customers to pay as they can to avoid
• Hire the Right People by accurately assessing talent and making employment decisions when necessary
• Set Clear Expectations and continually reinforce those expectations to ensure collectors are clear on their role
• Train Team to improve performance by identifying when and how to use training and delivering it effectively to the collectors
• Manage the Performance of collectors by providing performance feedback, tracking their progress against their expectations and ongoing coaching to improve performance
• Create the Right Environment within the department by building trust and credibility at all levels and supporting organizational change
• Ensure team consists of the Right People and the Right Number of People
• Set and enforce Clear Expectations for team
• Support collection efforts by assisting team members and handling escalated calls
• Monitor and evaluate team performance
• Continuously coach collectors on effective collection techniques

Skills on Resume: 

• Leadership and Team Management (Soft Skills)
• Talent Acquisition and Development (Soft Skills)
• Performance Management (Hard Skills)
• Effective Communication (Soft Skills)
• Problem-solving and Escalation Management (Soft Skills)
• Organizational Change Management (Soft Skills)
• Team Optimization (Hard Skills)
• Coaching and Training (Soft Skills)

Job Summary: 

• Aspects of the day-to-day supervision and leadership of the AR Team, including the Performance Management metrics of collections, productivity, quality and aging
• Responsible for all aspects of A/R Management, including maintaining workload balance, ensuring maximum efficiency, eliminating rework, and reducing cost
• Assist manager in staff scheduling and adherence to time and attendance protocol
• Promptly identify issues and develop action plans to mitigate performance deficiencies and assist managers in the implementation of action plans
• Train, develop, motivate and assist subordinates in reaching new levels of skills, knowledge and attitude while effectively maintaining a work environment that stimulates and motivates morale, engagement and growth
• Conduct, attend and participate in meetings, conference calls and training sessions, including
• Management Meetings, Team Meetings, as well as one-on-one meetings with subordinates to provide consistent performance feedback
• Interview candidates in the absence of a manager
• Timely completion of accounts referred to AR Team from other department
• Review and respond timely to requests, including emails, telephone calls, issues, account research
• Manage key mechanic's lien dates.
• Provide excellent customer service while resolving issues.
• Initiate and help drive process improvements to the collections process.

Skills on Resume: 

• Leadership and Supervision (Soft Skills)
• Workload and Efficiency Management (Hard Skills)
• Staff Scheduling and Time Management (Hard Skills)
• Issue Identification and Action Planning (Hard Skills)
• Training and Development (Soft Skills)
• Communication and Collaboration (Soft Skills)
• Candidate Interviewing and Recruitment (Soft Skills)
• Process Improvement and Customer Service (Soft Skills)

Job Summary: 

• Supervises ASC Collectors' daily tasks to keep the department on target.
• Keep the Manager apprised when coverage is needed and/or fill in
• Review accounts for bad debt and audit accounts worked by Collectors and provide feedback.
• Responsible for accounts assigned as special projects.
• Responsible for refunds and adjustments from the collectors.
• Review and optimization of the effectiveness of each step in the collection process
• Manage a team of agents to achieve daily and monthly collection targets, and ensure the team is working contracts in timely and in line with company policies and procedures
• Continuous review of staff performance, effectively maintaining an environment of high performance and continuous improvement
• Ensure the team's SLAs and KPI's are met consistently and devise treatment plans for any performance deviations
• Construct and implement meaningful development plans for each department employee
• Manage collections cost centers, optimize the cost-effectiveness of the collection process and work within the business plan
• Report and analyze results effectively and control delinquency levels

Skills on Resume: 

• Team Leadership and Supervision (Soft Skills)
• Account Management and Audit (Hard Skills)
• Process Optimization (Hard Skills)
• Performance Monitoring and Improvement (Hard Skills)
• Development and Training (Soft Skills)
• Cost Management (Hard Skills)
• Reporting and Analysis (Hard Skills)
• Coverage and Flexibility (Soft Skills)

Job Summary: 

• Lead a team of collectors in supporting the department's vision on quality by monitoring performance, providing ongoing coaching and feedback, creating developmental opportunities and delivering timely performance appraisals.
• Coach Analysts to achieve immediate resolution to account problems to the satisfaction of both the customer and Company goals.
• Forecast business volumes and plan and schedule resource capacity accordingly.
• Liaise with various corporate, field staff and Service Center peers on collection matters of mutual interest and concern.
• Monitor employee's phone interactions to ensure effective, professional and accurate customer treatment.
• Complete timely and meaningful appraisal of all staff members to ensure maximum productivity.
• Develop the required competencies of all staff members to ensure career development and growth.
• Decision or assist in requests for repossession to ensure minimal losses for the company and adherence to department and legal guidelines.
• Decision or assist charge-off referrals to minimize losses and assure adherence to departmental and legal guidelines.
• Schedule, monitor, manage and maintain all attendance and performance statistics for assigned personnel.
• Seek opportunities for continuous process improvements and champion these recommendations through the proper channels to fruition.
• Collaborate with peers and stakeholders, both internally and externally, in the execution of aligned collection strategies and practices.

Skills on Resume: 

• Team Leadership and Development (Soft Skills)
• Effective Problem Resolution (Soft Skills)
• Resource Planning and Forecasting (Hard Skills)
• Interdepartmental Liaison (Soft Skills)
• Quality Monitoring (Hard Skills)
• Performance Appraisal and Development (Soft Skills)
• Decision-Making and Compliance (Hard Skills)
• Process Improvement and Collaboration (Soft Skills)

Job Summary: 

• Monitor, manage and measure daily workflow to ensure performance expectations are met.
• Engage actively in projects and process improvement activities within the area of responsibility.
• Participate in the performance of other duties and projects as requested by the Collections Manager and Senior Manager to meet business needs.
• Manage and control collections and billing activities
• Directly and through subordinate staff, implement the collection policies and procedures of the company
• Ensure the timeliness and high quality of administrative and customer services
• Work collaboratively with other areas of business.
• Draw on skills and knowledge available outside the department.
• Manage unpaid accounts to ensure timely collection
• Necessitates working directly with customers as well as all levels of the organization, outside collection agencies, and potentially the court system.
• Actively monitor and manage accounts placed with outside collection agencies
• Coach and develop staff to improve collection performance to attain KPIs
• Review and analyze dashboard results for performance, coaching, and development

Skills on Resume: 

• Workflow Management (Hard Skills)
• Process Improvement (Hard Skills)
• Collection and Billing Management (Hard Skills)
• Customer Service Excellence (Soft Skills)
• Collaborative Work (Soft Skills)
• Account Management (Hard Skills)
• Staff Coaching and Development (Soft Skills)
• Performance Analysis (Hard Skills)

Job Summary: 

• Manage call center collection activities for inbound and outbound call volume
• Manage predictive dialer call campaigns and strategies
• Manage Matco outbound VRU voice messaging collection system
• Administer manual dial call campaigns and strategy
• Service customer inbound calls for current and delinquent accounts
• Monitor phone service levels to ensure quick response time (ASA) and abandoned calls
• Quarterly call quality phone reviews with associates for coaching and development
• Supervise the collection operation
• Effective collection and negotiation in a dialer environment by associates on delinquent accounts
• Compliance with laws for FDCPA, TCPA and FCRA
• Manage collection letter strategies for both email and regular mail
• Oversee special program collection offers to eligible customers, review and approve settlement activity
• Manage bankrupt accounts and legal processes for Chapter VII and Chapter XIII filings including reaffirmations and surrender of collateral

Skills on Resume: 

• Call Center Operations Management (Hard Skills)
• Customer Service Excellence (Soft Skills)
• Performance Monitoring and Improvement (Hard Skills)
• Compliance and Regulation Knowledge (Hard Skills)
• Collection Strategy Development (Hard Skills)
• Negotiation and Collection Techniques (Soft Skills)
• Bankruptcy and Legal Process Management (Hard Skills)
• Team Supervision and Leadership (Soft Skills)

Job Summary: 

• Oversee the AR collection process via the effective creation of views, reports, dashboards, work distribution within the team
• Oversee the collection portfolio overall including
• Diligently working with upstream and downstream processes to the collections process for better coordination
• Develop/ work on reports/ dashboards both at an individual/ team and process level
• Get engaged with helping resolve any escalated/ stuck accounts by working with various internal departments – sales/ credit/ cash application
• Maintain good governance in meetings with internal stakeholders and onshore leads
• Ensure process updates are updated in all SOPs/ DTPs etc.
• Manage a team of Collectors and Senior Collectors
• Ensure a robust cadence on performance reviews, appraisals, coaching and counseling
• Get thoroughly engaged with collector portfolio reviews and maintain a monthly cadence around them
• Training needs identification, process refreshers for team members
• Manage the repossession of collateral process and facilitate the sale of products to franchisees

Skills on Resume: 

• AR Collection Oversight (Hard Skills)
• Portfolio Management (Hard Skills)
• Reporting and Dashboard Development (Hard Skills)
• Escalation and Issue Resolution (Soft Skills)
• Stakeholder Governance (Soft Skills)
• Process Documentation and Updates (Hard Skills)
• Team Management and Development (Soft Skills)
• Training and Process Refreshers (Soft Skills)

Job Summary: 

• Responsible for the activities and operations in the credit and collections department.
• Oversees the processing and verification of credit applications and the solicitation for payment on overdue accounts.
• Maintain critical workflow within the judgment processing, skip tracing and client relations departments.
• Review collection activity, ensuring maximum success in asset location through the use of multiple internet relationships and databases.
• Maintain confidentiality of debtor and client information.
• Make reminder calls for collections and maintain records on a CRT/DE system.
• Understand company and department goals, and effectively communicate goals to team members.
• Weekly and month-end SCFC analytics and reporting.
• Work management campaigns in the collections system.
• Ensure the team is meeting performance expectations and hold team members accountable.
• Maintain appropriate staffing levels to handle the workload.
• Manage team resources to meet department month-end and year-end deadlines.

Skills on Resume: 

• Credit and Collections Management (Hard Skills)
• Workflow Optimization (Hard Skills)
• Data Analysis and Reporting (Hard Skills)
• Confidentiality and Compliance (Soft Skills)
• Communication and Leadership (Soft Skills)
• System Proficiency (Hard Skills)
• Resource and Staffing Management (Hard Skills)
• Performance Monitoring (Soft Skills)

Job Summary: 

• Overseeing all AR activities including credit, billing, collections and cash application.
• Reporting and Performance Scorecard
• Ongoing past dues reduction and timely cash application.
• Uses multiple systems for tracking, information gathering, researching and entering documentation of communication with customers.
• Handles customer contact in collection situations that require adaptation of response or research according to customer response.
• Answers inquiries and resolves routine issues for non-payment of invoices.
• Requires broad knowledge of company, products and/or services.
• May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
• Exercises limited independent judgment and discretion in handling various collection scenarios.
• Researches disputed delinquent account balances.
• Forward any accompanying offsets/adjustments to appropriate personnel.
• Ensures timely collections to include escalation, managing customer relationships and account research.
• Sends routine follow-up communication to customers.

Skills on Resume: 

• Accounts Receivable Management (Hard Skills)
• Reporting and Performance Analysis (Hard Skills)
• System Utilization and Data Management (Hard Skills)
• Customer Communication and Resolution (Soft Skills)
• Knowledge of Company Products and Services (Hard Skills)
• Dispute Resolution and Research (Hard Skills)
• Customer Relationship Management (Soft Skills)
• Independent Judgment and Discretion (Soft Skills)

Job Summary: 

• Collection revenue and expense goals
• Maintain a high level of customer service and respectful communications with debtors and handle escalation calls.
• Ensure employee adherence to compliance policies and procedures and applicable State and Federal regulations.
• Maximize accuracy & efficiency of the operations and collection processes with ongoing process improvement. i.e. dialer strategy campaign, letter strategy, settlement strategy, account selection and queuing strategy.
• Recruiting and performance management of employees including training and development, coaching and constructive feedback.
• Build and maintain relationships with outside vendors including credit reporting agencies, collection agencies and skip trace services
• Recommends accounts that need escalated collection efforts.
• Oversees the closing deliveries and actively participates in process improvements.
• Owner of country and regional reporting.
• Performed administrative activities, such as resource follow-up, performance review, etc
• Assess performance against job requirements and objectives and provide feedback on areas of achievement/areas for improvement.
• Positively challenge associates to perform at peak capability.
• Recommend performance awards and/or merit increases
• Manage performance improvement plans

Skills on Resume: 

• Revenue and Expense Management (Hard Skills)
• Customer Service Excellence (Soft Skills)
• Compliance and Regulation Adherence (Hard Skills)
• Operational Efficiency Improvement (Hard Skills)
• Team Leadership and Development (Soft Skills)
• Vendor Relationship Management (Soft Skills)
• Process Improvement and Escalation Management (Hard Skills)
• Reporting and Administrative Oversight (Hard Skills)

Job Summary: 

• Consult and solve problems for day-to-day issues.
• Utilize industry knowledge internal and external collaboration and independent business judgment 
• Analyze potential collection options and determine best-case outcomes escalating as appropriate.
• Initiate team project work to develop prevention of issue recurrence and/or in anticipation of future challenges or opportunities.
• Manage implementation of solutions including client positioning and negotiation 
• Perform random audits of collector activities to confirm accurate execution and identify learning opportunities.
• Work with the Manager Credit on terms-related issues.
• Review and approve all bad debt write-offs and all refund requests
• Escalate items following policy for additional approval.
• Assist Collectors with managing/overseeing exceptionally difficult or high-risk clients to resolve issues and reduce risk.
• Achieve quarter-end stated goals and results by managing the diligent collection efforts of assigned collectors
• Workload Management - Provide associate guidance on issues/concerns.
• Provide in-depth training for new hires and ongoing training as new procedures and system enhancements occur.

Skills on Resume: 

• Problem-Solving and Decision-Making (Hard Skills)
• Industry Knowledge and Collaboration (Soft Skills)
• Project Management and Strategic Planning (Hard Skills)
• Client Negotiation and Solution Implementation (Soft Skills)
• Auditing and Quality Assurance (Hard Skills)
• Credit and Terms Management (Hard Skills)
• Escalation and Risk Management (Soft Skills)
• Training and Development (Soft Skills)

Job Summary: 

• Oversee the execution of the collections process including the utilization of Customer call notes by all associates
• Timely mailings of dunning letters disciplined past due calls and timely submission of bad debt write-offs and dispute management activities.
• Determine and maintain acceptable workload levels.
• Prioritize large workloads ensuring timely gold standard execution of all collections payment release related activities.
• Interface with sales managers, sales reps and clients to resolve all issues related to Collections.
• Ensure direct reports are conducting regular trial balance reviews.
• Provide employees with the information technology and reference materials necessary to perform their jobs.
• Create a climate emphasizing continuing development and present opportunities for future growth and advancement.
• Assist in setting department and associate goals and objectives 
• Supervise the execution of the Payment Release process ensuring assigned direct reports (Collectors) strictly adhere to the process guidelines regarding deadlines pre-calls backend collections calls and adherence to assigned credit limits.
• Utilize strong judgment to ensure that the Collections team defers accounts and pulls wrap bookings when accounts are materially delinquent.
• Responsible for all complex payment resolution issues (incorrect client onboarding rates etc.) involving internal and external partners (Invoice Services Client Services Sales clients).
• Communicate with Director and VP-level leaders across all functions
• System Interaction - Participate in company projects as well as any of the company initiatives related to Collections.

Skills on Resume: 

• Collections Process Oversight (Hard Skills)
• Workload Management (Hard Skills)
• Cross-functional Communication (Soft Skills)
• Team Leadership and Development (Soft Skills)
• Process Adherence and Supervision (Hard Skills)
• Complex Issue Resolution (Hard Skills)
• Strategic Communication (Soft Skills)
• Technology and System Interaction (Hard Skills)

Job Summary: 

• Lead the collection activities with analysts, creating a sense of urgency.
• Negotiating customer/analyst escalated issues, referring accounts to collection agencies, and sending follow-ups
• Ensure accurate receivable records and verify outstanding account balances
• Prepare reports relating to accounts receivable function and status of accounts
• Support month-end, quarter-end and year-end processes, including working with internal/external auditors
• Driving improvement in processes & procedures
• Coach and mentor team members, engaging in individual and team development goal setting, feedback and monitoring.
• Meet reporting deliverable timelines and other ad hoc reports.
• Create and track individual and team performance metrics, providing timely feedback
• Develop competencies of all staff members to ensure career development and growth.
• Collaborate with peers and stakeholders, both internally and externally, in the execution of aligned collection strategies and best practices.
• Accurately complete all special projects on time, meeting defined deadlines 

Skills on Resume: 

• Leadership and Team Management (Soft Skills)
• Negotiation and Conflict Resolution (Soft Skills)
• Accounts Receivable Management (Hard Skills)
• Process Improvement (Hard Skills)
• Financial Reporting (Hard Skills)
• Performance Metrics and Feedback (Hard Skills)
• Career Development and Coaching (Soft Skills)
• Collaboration and Stakeholder Engagement (Soft Skills)

Job Summary: 

• Develop and implement mechanisms and controls to ensure accurate and timely billing and payment cycles, by establishing internal and third-party payor requirements 
• Implement appropriate billing policy procedures and procedures for all billing activities including follow-up on third-party approvals and collection of overdue patient accounts.
• Monitor charge posting, billing, and collection operations for compliance with established policies, regulations, procedures and standards 
• Manage actions relating to delinquent accounts, collection agencies, special adjustments, and/or write-offs 
• Requests, prepares, and/or maintains requested reports on billing and collection activities 
• Assure compliance with applicable industry rules and regulations
• Maintain up-to-date expertise and knowledge of healthcare billing laws, rules, regulations, and developments necessary for the organization to make informed business decisions
• Communicates that knowledge to staff
• Develop and deliver organized, concise, yet thorough communications regarding proposed changes, developments, and opportunities affecting the organization and billing department
• Mentor, train and develop the credit team 
• Continuous improvement of Collections Functions
• Partner with the customer to develop a customer-focused approach to collections and maintenance of customers 
• Ledger reviews, reporting on Oracle and Excel and collections.

Skills on Resume: 

• Billing and Payment Cycle Management (Hard Skills)
• Policy and Procedure Implementation (Hard Skills)
• Compliance Monitoring (Hard Skills)
• Account Management (Hard Skills)
• Reporting and Documentation (Hard Skills)
• Regulatory Expertise (Hard Skills)
• Communication and Training (Soft Skills)
• Customer-Focused Collections (Soft Skills)

Job Summary: 

• Perform all of the functions of Reimbursement Services thoroughly (billing, remittance and collections) and support special projects
• Supervise the Reimbursement Services functional team in one or more of the following areas - billing, remittance, collections and banking
• Distribute workflow for Reimbursement Services employees daily
• Support representatives who have questions concerning accounts/billing/patients
• Work with representatives or leadership in other departments to ensure proper service levels and workflow for patient accounts
• Implement internal process changes based on department and payor needs
• Review accounts receivable for payor issue trends and recommend and oversee resolution
• Ensure all team members are following standard operating procedures
• Analyze quality assurance and productivity metrics with employees regularly
• Coach staff to achieve higher performance levels through monthly discussions
• Issue disciplinary action and conduct interviews for open positions within the department
• Update and approve timecards, schedules, attendance records and paid time off submissions

Skills on Resume: 

• Reimbursement Services Expertise (Hard Skills)
• Team Supervision (Soft Skills)
• Customer Support and Problem Resolution (Soft Skills)
• Process Improvement Implementation (Hard Skills)
• Accounts Receivable Management (Hard Skills)
• Compliance with Standard Operating Procedures (Hard Skills)
• Performance Analysis and Coaching (Soft Skills)
• Administrative Oversight (Hard Skills)

Job Summary: 

• Addresses staff turnover, education, and training
• Provides feedback to employees through formal and informal coaching.
• Manages performance issues and reviews.
• Assess training needs and conduct training or other educational opportunities.
• Analyzes performance metrics to locate and resolve trends and issues.
• Monitors, and reports staff quality and productivity
• Interviews, hires staff and manages timekeeping and attendance.
• Coordinates the day-to-day support for staff and department.
• Acts as a technical resource to staff and patients.
• Identifies, addresses, and resolves workflow concerns.
• Oversees and guides the work of staff.
• Works with the manager for program development.
• Collaborates with the manager to establish policies and procedures.

Skills on Resume: 

• Staff Development and Training (Hard Skills)
• Performance Management (Soft Skills)
• Data Analysis and Reporting (Hard Skills)
• Human Resources Management (Hard Skills)
• Technical Expertise (Hard Skills)
• Workflow Optimization (Hard Skills)
• Policy and Procedure Development (Hard Skills)
• Leadership and Supervision (Soft Skills)

Job Summary: 

• Responsible for the daily input of vendor invoices and their related files, along with credit card payments into the maintenance system
• Enter and track related documentation daily, setting up and maintaining vehicle files by Department of Transportation regulations.
• Co-ordinate all accounting activities associated with the general ledger particularly fixed assets, inter-company transactions, inventory, cash and bank
• Contact clients and discuss their overdue payments
• Update account status records
• Prepare and present reports on collection activities and progress
• Prepare monthly financial statements and perform banking functions
• Organizes documents systematically and maintains files and records
• Responsible for managing, reviewing and coordinating with outside service providers on statutory filing and payments
• Motivate develop and support associates in day-to-day job performance and longer-term career objectives.
• Cultivate an open communication environment that encourages candid professional discourse.
• Executes and implements approved budgets and financials.

Skills on Resume: 

• Vendor Invoice Processing (Hard Skills)
• Financial Documentation Management (Hard Skills)
• General Ledger Management (Hard Skills)
• Client Collections and Communication (Soft Skills)
• Financial Reporting and Banking Functions (Hard Skills)
• Organizational Skills (Soft Skills)
• Coordination with Service Providers (Hard Skills)
• Team Leadership and Development (Soft Skills)

Job Summary: 

• Manage a team of 12+ Representatives responsible for taking inbound calls, making outbound calls, and generating right party contact through multiple channels to reduce resident delinquency.
• Provide daily direction and communication to employees so that customer service calls are answered in a timely, efficient, and knowledgeable manner ensuring SLA’s are met
• Create and continuously evaluate processes and procedures
• Suggest methods to improve operations, efficiency, and service to internal and external customers
• Create and maintain daily, weekly and monthly metrics for the department and team
• Provide statistical and performance feedback and coaching regularly to each team member
• Facilitate performance management process with direct reports
• Ensure employees have appropriate training and other resources to perform their jobs
• Work with the Manager to ensure all escalated issues are researched and resolved
• Create and maintain a high-quality work environment so team members are motivated to perform at their highest level
• Proactively identify root causes of issues and make recommendations for process improvements
• Assist in special projects or assignments as needed by the business
• Maintain quick and efficient flow of inbound and outbound calls

Skills on Resume: 

• Team Leadership and Management (Soft Skills)
• Customer Service Excellence (Soft Skills)
• Process Improvement (Hard Skills)
• Performance Metrics and Reporting (Hard Skills)
• Coaching and Feedback (Soft Skills)
• Problem-Solving and Root Cause Analysis (Hard Skills)
• Resource Management (Hard Skills)
• Project Management (Hard Skills)

Job Summary: 

• Operate as a hands-on leader at a detailed level.
• Manage the end-to-end collections process.
• Identify process improvement opportunities to drive efficiencies and that will allow the company to scale the accounting systems and financial reporting processes
• Build a best-in-class back-end process that provides best-in-class customer service.
• Host customer calls to review account discrepancies, billing errors, disputes and other issues that will cause delay in payment.
• Work closely with the Credit Team, Billing Team, and Customer Finance teams to ensure that the company adequately analyzes customer credit risks and adequate billing to ensure timely payment.
• Work closely with the Credit team to identify high-risk customers and “watch-list” items to monitor potential collection risks.
• Manage continued reduction of DSO, and prevent bad debt from accumulating.
• Provide in-depth reporting on collections metrics that align with annual goals.
• Engage Sales teams to build and maintain a working relationship that will result in cash collection and reduction of past due amounts.
• Provide in-depth aging analysis for each sales region and customer segment.
• Manage bankruptcy and high credit-risk accounts.

Skills on Resume: 

• Hands-On Leadership (Soft Skills)
• End-to-End Collections Management (Hard Skills)
• Process Improvement (Hard Skills)
• Customer Service Excellence (Soft Skills)
• Cross-Functional Collaboration (Soft Skills)
• Credit Risk Management (Hard Skills)
• DSO Reduction and Bad Debt Prevention (Hard Skills)
• Reporting and Analysis (Hard Skills)

Job Summary: 

• Collaborate with a diverse and distributed team to innovate processes, strategies, and procedures
• Assist with problem resolution and leadership responsibilities
• Assist the team to prioritize daily tasks
• Contribute to global teams and corporate contacts on raised issues
• Lead and mentor the team on performance and personal development
• Supervision and performance of daily collection department functions, including assignment of work queues, management of critical cases escalation and monitoring of collector workloads and performance against metrics
• Responsible for coordinating staff, including but not limited to fielding questions, providing task priorities, and problem-resolution
• Actively participate in interviewing and hiring employees
• Lead and coach team by applying formal performance reviews and one-on-ones while leading by example
• Use various applications and tools such as Sidetrade, Avaya CMS, Partner Central and the Microsoft Suite of products
• Work closely with Accounts Receivable, Lease Accounting, and Tax to provide Customer Finance with the information required to engage with the Customer appropriately.
• Provide in-depth aging and credit risk analysis for customers.

Skills on Resume: 

• Team Collaboration and Leadership (Soft Skills)
• Problem Resolution and Strategic Guidance (Soft Skills)
• Performance Management (Hard Skills)
• Staff Coordination and Development (Soft Skills)
• Recruitment and Talent Acquisition (Hard Skills)
• Proficiency in Relevant Tools (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Aging and Credit Risk Analysis (Hard Skills)

Job Summary: 

• Be responsible for leading the team with strong partnerships and collaboration with other Stakeholders in North and Latin America, as well as with other regions worldwide.
• Create trusting partnerships with customers (internals and externals)
• Inform, train, develop, engage, motivate, and provide coaching to the team members
• Identify recurrent issues and take appropriate actions to solve the root cause, determining preventive and corrective actions to bring improvements on KPIs indicators.
• Ensure business continuity and backups are in place
• Identify opportunities to improve and reduce overdues in the markets where we are present through strategic actions.
• Ensure the effectiveness of the team performance on cash collection to meet the GBU overdue and cash objectives
• Deployment of process continuous improvement and customer-centric mindset
• Take ownership, find and implement quick-fix solutions for problems
• Bring out-of-the-box thinking and collab with other areas and services
• Assist with system design changes, and perform user acceptance testing.
• Support Senior Manager of Accounts Receivable & other leads in month-end close processes.

Skills on Resume: 

• Stakeholder Management and Collaboration (Soft Skills)
• Customer Relationship Management (Soft Skills)
• Team Leadership and Development (Soft Skills)
• Problem-Solving and Root Cause Analysis (Hard Skills)
• Business Continuity and Risk Management (Hard Skills)
• Process Improvement and Strategic Action (Hard Skills)
• Performance Management and Cash Collection (Hard Skills)
• System Design and User Acceptance Testing (Hard Skills)

Job Summary: 

• Co-responsible for operations and efficiencies of PMT Collections Team overseeing Tier 3 accounts.
• Ensures adherence and effectiveness to the collection process and sets business controls within daily operational procedures affecting initiatives/projects to enable the timely collection of cash.
• Performs account monitoring and collection of major customer accounts.
• Drives Global Projects such as Direct Debit and Electronic Invoicing
• Develops negotiated strategies to resolve customer disputes
• Supports and monitors the resolution of customer issues and billing problems –escalating when required to senior management.
• Align common goals with Customer Service and Sales departments to ensure effective cooperation.
• Partner with the cash application team in supporting the timely and correct allocation of payments.
• Responds timely to inquiries from staff and internal clients regarding policies, procedures and applicable collection strategies for each client.
• Mentors new employees within the Credit and Collections Department and other departments as appropriate.
• Attracts and retains high-quality employees by focusing on coaching, and recognition.
• Assists with audit as it relates to AR, treasury, and collections items.
• Perform necessary steps regarding bankruptcy notices.

Skills on Resume: 

• Operations Management (Hard Skills)
• Process Adherence and Improvement (Hard Skills)
• Account Monitoring and Major Account Management (Hard Skills)
• Project Management (Hard Skills)
• Strategic Negotiation (Hard Skills)
• Cross-Departmental Collaboration (Soft Skills)
• Mentorship and Team Development (Soft Skills)
• Audit and Compliance (Hard Skills)

Job Summary: 

• Manage the performance of the collections team on time.
• Ensure consistency in processes, systems, and reporting.
• Process improvements implementation.
• Drive team productivity and effectiveness to optimize costs, and improve performance.
• Maintains good communication and business relationship with other department within the company.
• Conducts Business Reviews within the Collections group.
• Conducts meetings within collections teams regarding current issues/concerns and improvements.
• Ensuring the performance of the Collections operator and Team Leader is of a high standard.
• Execute and implement new projects, enhancements, and improvements within the Collections Team.
• Managing competing task priorities and balancing team and operational tasks
• Act as a change agent to align the team to embrace meaningful changes relevant to improving bottom-line performance and efficiency.
• Handle complex process improvement initiatives.

Skills on Resume: 

• Performance Management (Hard Skills)
• Process Optimization (Hard Skills)
• Effective Communication (Soft Skills)
• Business Review and Reporting (Hard Skills)
• Project Management (Hard Skills)
• Change Management (Soft Skills)
• Task Prioritization (Soft Skills)
• Complex Problem Solving (Hard Skills)

Job Summary: 

• Manage the professional development and productivity of all collection staff members
• Heavy activity via phone, email and systems
• Managing a portfolio accounts critical to the organization
• Develop and maintain key metrics as required by management
• Perform account reconciliations for accounts receivable and accounts payable
• Monitor reporting for non-payments, delayed payments and other irregularities
• Research and resolve discrepancies
• Develop, implement, train and ensure compliance with department policies and procedures
• Identify communication gaps and business needs to develop plans for improvement
• Complete month-end, quarter-end and end-of-year reporting requirements and close the process
• Assist in the performance evaluations
• Perform various close activities and support audit requests as directed by management

Skills on Resume: 

• Leadership and Team Management (Soft Skills)
• Communication Skills (Soft Skills)
• Portfolio Management (Hard Skills)
• Metric Development and Analysis (Hard Skills)
• Account Reconciliation (Hard Skills)
• Issue Resolution (Hard Skills)
• Policy Development and Compliance (Hard Skills)
• Reporting and Audit Support (Hard Skills)

Job Summary: 

• Supervises, directs and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals
• Develops key result areas for performance appraisals, reviews and approves timesheets and leave time
• Oversees and coordinates staff performing contract management of Franchisees, code enforcement activities
• Schedules, delegates, and directs special assignments, observes/mentors new employees.
• Oversees contractual and regulatory compliance while protecting health, safety, and welfare at the solid waste facilities and their surrounding communities.
• Reviews case management and educational material for the public related to solid waste programs
• Monitors daily activities, assigns workloads, performance of duties, and quality of work,
• Trains and develops customer service skillsets
• Organizes and prioritizes the work of assigned personnel.
• Develops, interprets, and/or implements standard operating procedures, policies, and training programs
• Provides leadership to enhance subordinates' professional development.
• Instructs and directs staff and other subordinates regarding proper procedures and protocols of the division
• Ensures compliance with guidelines, policies, procedures, and divisional regulations.

Skills on Resume: 

• Staff Supervision and Development (Soft Skills)
• Performance Management (Hard Skills)
• Contract and Regulatory Compliance (Hard Skills)
• Project and Task Delegation (Soft Skills)
• Training and Development (Hard Skills)
• Leadership and Guidance (Soft Skills)
• Public Education and Communication (Soft Skills)
• Organizational and Prioritization Skills (Soft Skills)

Job Summary: 

• Interprets, applies, and enforces applicable codes, laws, rules, regulations, standards, policies and procedures to ensure compliance.
• Research codes/regulations and develop and implement standard operating policies and procedures
• Reviews and evaluates work methods and safety practices and updates guidelines.
• Ensures adherence to established safety procedures
• Monitors work environment and use of safety equipment to ensure safety of employees and other individuals
• Initiates any actions necessary to correct deviations or violations.
• Provides investigation services and reports for compliance with County ordinances and contractor's compliance with contracts.
• Prepares caseloads and assists staff prepare for and attending Magistrate hearings.
• Oversees contractual and regulatory compliance while protecting health, safety, and welfare at the solid waste facilities and their surrounding communities.
• Communicates with the public and resolves complaints.
• Performs customer service functions
• Provides assistance and information related to recycling programs, services, events, procedures, or other issues

Skills on Resume: 

• Regulatory Knowledge and Compliance (Hard Skills)
• Policy Development and Implementation (Hard Skills)
• Work Method and Safety Evaluation (Hard Skills)
• Safety Monitoring and Enforcement (Hard Skills)
• Investigative and Reporting Skills (Hard Skills)
• Legal and Administrative Support (Hard Skills)
• Public Communication and Customer Service (Soft Skills)
• Contractual and Regulatory Oversight (Hard Skills)

Job Summary: 

• Provides internal/external customers with information on the establishment of recycling programs
• Respond to routine questions/complaints and initiate problem resolution.
• Meets and coordinates with public, business, educational, homeowners and community groups and other public agencies.
• Attends meetings on behalf of the Division Manager.
• Investigate and validate, and resolve complaints of and actual violations of the county's ordinances, codes, and regulations 
• Obtains witness and/or complainant statements.
• Informs citizens and business owners of violations and explains problems
• Prepares, reviews, approves, issues and/or posts warnings, notices of violations and citations for code violations.
• Coordinates and attends neighborhood events related to cleanups.
• Performs research to determine ownership, location and legal description of the property, zoning requirements, and other concerns and to obtain property deeds
• Researches permit and case information reviews information from other county divisions
• Maintain and provide support documentation about SOX controls to assist the Senior Manager with Accounts Receivable.
• Assist with non-standard or ad-hoc process questions.

Skills on Resume: 

• Customer Service and Problem Resolution (Soft Skills)
• Public Relations and Community Engagement (Soft Skills)
• Regulatory Compliance and Enforcement (Hard Skills)
• Research and Analysis (Hard Skills)
• Communication Skills (Soft Skills)
• Event Coordination (Soft Skills)
• Documentation and Reporting (Hard Skills)
• Administrative Support (Hard Skills)

Job Summary: 

• Oversees the daily operations of the collections department and leads the collections team responsible for the collection and maintenance of customer accounts.
• Ensures all department staff are productive, efficient, timely, and follow standard operating policies, procedures, and remain compliant with state and federal laws.
• Communicates with cross-functional teams internally to ensure the representatives are meeting the quality service standards and business metrics.
• Partners with the Quality Assurance team to deliver coaching and feedback.
• Identifies areas of the collection process that need improvement and implements an enhanced process that will help collectors be more effective.
• Provides call support, acts as an escalation point to resolve complex issues.
• Researches, investigates, and approves agreements that may need special consideration.
• Collaborates with cross-functional teams (e.g., Legal, Accounting, etc.) internally to ensure compliance and accounts are properly processed.
• Conducts account audits and communicates results to key stakeholders.
• Assists with outbound/inbound calls, and responds to inquiries and emails from previous tenants.
• Provides accurate and timely assistance to the caller and documents activity in the CRM database, ensures proper call handling and follows up
• Administers outbound calls to follow up with customers & property management regarding actionable items and/or provide additional information.
• Interviewing, hiring orienting and training employees

Skills on Resume: 

• Team Leadership and Management (Soft Skills)
• Process Improvement (Hard Skills)
• Cross-Functional Communication (Soft Skills)
• Conflict Resolution and Escalation Management (Soft Skills)
• Audit and Compliance (Hard Skills)
• Customer Service and CRM Management (Hard Skills)
• Training and Development (Soft Skills)
• Research and Special Considerations (Hard Skills)

Job Summary: 

• Collection of outstanding accounts receivable for assigned portfolio and monitoring aged WIP.
• Contacting clients for payment of outstanding accounts.
• Providing support to, and liaising with, the Billing or Responsible lawyer concerning the collections of receivables owing by that lawyer’s clients.
• Identifying problems and developing solutions concerning delinquent accounts.
• Maintaining collections database and reporting on results of collections efforts.
• Monitoring and implementing the firm’s billing and collection policies and procedures
• Issuing monthly account statements to clients.
• Responding to incoming calls and client inquiries.
• Conducting inquiries on client credit risk/worthiness.
• Account reconciliations, client billing and payment histories.
• Plan, assigning, and directing work, coaching and appraising performance
• Rewarding and disciplining employees, addressing complaints and resolving problems.

Skills on Resume: 

• Accounts Receivable Management (Hard Skills)
• Client Communication (Soft Skills)
• Problem-Solving (Soft Skills)
• Collaboration with Legal Teams (Soft Skills)
• Policy and Procedure Implementation (Hard Skills)
• Reporting and Documentation (Hard Skills)
• Team Leadership and Development (Soft Skills)
• Employee Management (Soft Skills)

Job Summary: 

• Ensuring that Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and acting safely at all times
• Effectively manage an accounts receivable portfolio, per team and company directives, with particular attention to the customer, industry, service line and economic trending
• Prepare reports as needed by customers and management
• Understand contracted terms and conditions, and make necessary referrals/ escalations regarding receivables issues related to contracted terms and conditions 
• Review and reconcile customer accounts 
• Critically review customer creditworthiness and recommend credit holds (recommendations must meet standards for management review).
• Critically review and make recommendations to manager of accounts to be submitted to the legal department (recommendations must meet standards for management review).
• Assist and train collection team members on how to effectively manage various collection obstacles like customer credit issues, erroneous billings, performance and pricing disputes, and how to properly escalate an issue both inside and the customer's organization
• Ensures productivity of team members, and ensures they have been trained in appropriate functions and applications
• Communicate daily changes and updates to the team
• Partners with Sales, Operations, and other Clean Harbors teams to resolve disputes

Skills on Resume: 

• Health and Safety Compliance (Hard Skills)
• Accounts Receivable Management (Hard Skills)
• Report Preparation (Hard Skills)
• Contract Understanding and Escalation (Hard Skills)
• Account Reconciliation (Hard Skills)
• Credit Assessment and Recommendations (Hard Skills)
• Team Training and Productivity (Soft Skills)
• Cross-Department Collaboration (Soft Skills)

Job Summary: 

• Oversees day-to-day operations of the collections teams.
• Coaches Team Members to continually improve performance, and adhere to policies and procedures to deliver overall results.
• Receives issues and provides resolution to customer and client inquiries
• Remains knowledgeable on all collections laws and regulatory issues applicable to services provided and guides team members in remaining compliant.
• Utilizes reporting and metrics to forecast teams and client needs.
• Provides necessary training to the collections teams consistently.
• Evaluate department processes and procedures on an ongoing basis, recommending suggestions for improvements to the Collection Manager and implementing approved changes and improvements.
• Communicate process improvement and expense reduction suggestions to the Collection Manager and lead the implementation of the processes and suggestions.
• Establish and maintain relationships with vendors including but not limited to overseeing and assisting with vendor management process.
• Communicate and live RC's core purpose and values, these define and drive organizational culture
• Prepare monthly financial statements and perform banking functions 
• Organizes documents systematically and maintains files and records
• Responsible for managing, reviewing and coordinating with outside service providers on statutory filing and payments

Skills on Resume: 

• Team Leadership and Coaching (Soft Skills)
• Customer and Client Relations (Soft Skills)
• Regulatory Knowledge (Hard Skills)
• Data Analysis and Forecasting (Hard Skills)
• Training and Development (Soft Skills)
• Process Improvement and Implementation (Hard Skills)
• Vendor Management (Hard Skills)
• Financial Management and Documentation (Hard Skills)