Job Summary: 

• Monitor production satisfaction of requirements as needed by customers
• Analyze analytical and mathematical models to better understand complex systems and situations to support leadership decisions
• Craft effective recommendations for highly complex or sensitive situations that incorporate strategic direction by identifying the impact of the course of action
• Establish and maintain collaborative relationships with stakeholders to understand requirements
• Prepare documents, and coordinate/present recommendations leading to the executive decision-making on capabilities and resource allocation.
• Attend meetings and relevant events to assist in planning, developing and producing briefings
• Brief and advise senior leaders, management and staff members on areas of expertise to inform recommendations and decisions
• Work with team members, operations leaders, salespeople, and/or attorneys to resolved escalated issues/questions related to statusing and collecting on funded cases
• Perform day-to-day team management including attendance, PTO requests, etc.
• Perform other miscellaneous duties assisting management and executives, such as special portfolio analysis projects, regulatory compliance, etc. 

Skills on Resume:

• Requirements Monitoring (Hard Skills)
• Data Analysis (Hard Skills)
• Strategic Recommendations (Soft Skills)
• Stakeholder Relations (Soft Skills)
• Presentation Skills (Soft Skills)
• Leadership Briefing (Soft Skills)
• Issue Resolution (Soft Skills)
• Team Management (Soft Skills)

Job Summary: 

• Overseeing staff members and ensuring the accurate and timely collection of customers.
• Setting payment collection goals and targets for the department and monitoring the progress of the team
• Creating and implementing a strategy to improve the collection of outstanding credit.
• Implementing/refining collection policies and escalation procedures to avoid excessive outstanding credit.
• Communicating with sales team and customers in cases when non-payment occurs
• Communicating with lease team to project cash funding
• Preparing monthly feedback reports on payment collections
• Support Treasury in projecting cash receipts as part of weekly cash forecast
• Assist with external audit requests

Skills on Resume:

• Team Management (Soft Skills)
• Goal Setting (Hard Skills)
• Strategy Development (Hard Skills)
• Policy Implementation (Hard Skills)
• Customer Communication (Soft Skills)
• Cash Flow Forecasting (Hard Skills)
• Reporting and Analysis (Hard Skills)
• Audit Support (Hard Skills)

Job Summary: 

• Management of portfolios assigned to the collection agencies.
• Relationship management with recovery agencies.
• Follow up on portfolios, benchmarking, and reporting.
• Analysis and coordination of portfolios purchases and sales.
• Processing monthly credit memos and the appropriate reporting.
• Review and update, billing and collections processes including sales relationships.
• Establish and maintain effective and cooperative working relationships with dealers and sales.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
• Review, analyze and drive collections and statusing activity, performance, and aging using KPIs and related metrics 
• Hire, onboard, and coach Servicing team members and monitor performance against individual and team metrics daily 
• Plan strategies to optimize results, identity process improvements, define requirements and work with business leaders and IT to implement

Skills on Resume:

• Agency Relationship Management (Soft Skills)
• Portfolio Management (Hard Skills)
• Financial Analysis (Hard Skills)
• Credit Processing (Hard Skills)
• Process Optimization (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Team Leadership and Development (Soft Skills)
• Strategic Planning (Hard Skills)

Job Summary: 

• Build and manage the collection process including new customer setup, new customer credit evaluation, accounts receivable collections, and ongoing customer credit evaluations
• Manage the collection of complex accounts receivables in a customer-focused and compliant manner
• Provide oversight and mitigate bad debt expense
• Build and manage analysis of customer delinquencies, credit hold status, and credit limit reviews
• Refine and manage the dispute resolution process
• Provides monthly AR Reporting to key stakeholders for AR results highlighting key drivers for improvement
• Establish collection performance measures that complement the overarching business goals
• Assume accountability as the point of contact for the collections process areas.
• Partner with key members of the Sales and Customer Service organizations, Business leaders, Finance, and Technology to drive collections operational excellence in support of Rockwell Automation’s strategic and financial objectives of profitable sales growth and cash management while balancing credit risk.
• Involved in a variety of cross-functional projects that drive operational efficiencies, enhance reporting and analysis for improved decision-making and strengthen cash flow.
• Expected to take ownership, identify process improvement opportunities for existing processes and controls, and drive positive change across the organization.

Skills on Resume:

• Credit Management (Hard Skills)
• Debt Mitigation (Hard Skills)
• Financial Analysis (Hard Skills)
• Dispute Resolution (Hard Skills)
• Reporting and Communication (Hard Skills)
• Performance Metrics Development (Hard Skills)
• Cross-functional Collaboration (Soft Skills)
• Process Improvement Leadership (Soft Skills)

Job Summary: 

• Maintain and ensure Collection employee and Collection daily procedures are compliant with all impactful Laws and Statutes. (FDCPA, State Restrictions, FCC, etc.)
• Manage and direct the daily activities of Collection agents.
• First line supervisor for handling disciplinary action, and Collection employee issues.
• Regular call reviews followed by feedback and coaching sessions, as well as working directly with the QA department to deliver coaching’s 
• Work with the Quality Assurance (QA) Administrators to calibrate the QA team, as well as quality expectations.
• Work as an information source to answer agent questions, assigning tasks, following up and giving instructions 
• Personally handle, follow up and resolve customer escalations, complaints and questions.
• Work with the QA Administrators to reinforce training and apply skills and tools.
• Identify solutions, successes, and opportunities to evolve the collection team proficiency and effectiveness.
• Share in the management of the collection’s predictive dialer to include downloads, list building, real-time management of campaigns, end of day closing and reporting. 
• Monitoring and management of the Collection’s inbound skills.

Skills on Resume:

• Regulatory Compliance (Hard Skills)
• Team Leadership (Soft Skills)
• Employee Supervision (Soft Skills)
• Performance Feedback (Soft Skills)
• Quality Assurance Collaboration (Hard Skills)
• Task Coordination (Soft Skills)
• Conflict Resolution (Soft Skills)
• System Management (Hard Skills)

Job Summary: 

• Generating monthly AIA's and standard/quick bill invoices via Sage 300 Construction software for all projects with great attention to detail. 
• Communicate effectively and work constructively with the Project Managers and PM Assistants as well as the rest of the accounting team.
• Accountable for the full billing cycle including timely processing of monthly invoices, generating and sending monthly account statements to clients and regular follow ups for collections. 
• Communicate regularly with clients via phone and email in a courteous and professional manner.
• Setup new projects and AIA schedule of values within the accounting system. 
• Manage and update all electronic job files on company network. 
• Handle and administer company insurance certificates on client project basis 
• Scan & deposit all companywide daily cash receipts using desktop scanner direct to bank and properly enter and post cash receipts thru accounting system.
• Create / Upload invoices using 3rd party billing system portals when applicable. 
• Must have the ability to learn and quickly adapt to new software programs as requested by clients 
• Regular management of accounts receivable statements and aging, including reaching out to clients regularly and collecting past due items.
• Use effective analytical skills to identify and address discrepancies and/or unresolved issues and work with the appropriate parties for resolution.

Skills on Resume:

• Detailed Invoicing (Hard Skills)
• Team Collaboration (Soft Skills)
• Billing Cycle Management (Hard Skills)
• Client Communication (Soft Skills)
• Project Setup (Hard Skills)
• File Management (Hard Skills)
• Cash Handling (Hard Skills)
• Analytical Problem-Solving (Hard Skills)

Job Summary: 

• Manages both Core and Sundry team collections includes supervisor/manager direct reports. 
• Recommends personnel actions relating to interviewing, hiring, training, and performance management
• Participates in both mid-year and end of year performance appraisals
• Responsible for overseeing all collection activities, including ensuring the portfolio performs within acceptable limits and the collection of sundry items (late charges, miscellaneous, renewal)
• Designs, monitors, controls and reports the performance of the portfolio through effective strategies using analytics, financial analysis, and other sources of information
• Manages all aspects of delinquent accounts to include: analyzing financial statements, conducting complex negotiations with various stakeholders
• Interacts frequently with senior management, credit managers, dealers and customers
• Mentor associates and assist with ongoing support
• Negotiate settlements on outstanding balances when applicable

Skills on Resume:

• Team Management (Soft Skills)
• Hiring and Training (Hard Skills)
• Performance Appraisals (Soft Skills)
• Collections Oversight (Hard Skills)
• Portfolio Management (Hard Skills)
• Financial Negotiation (Hard Skills)
• Stakeholder Interaction (Soft Skills)
• Mentorship (Soft Skills)

Job Summary: 

• consistent application of policy and process while continually striving to improve results through better coordination across functional workgroups
• Manages teams expense budget including but not limited to travel and overtime
• Designs and implements procedures to measure effectiveness and contain costs
• Prepare monthly reporting for Senior Management regarding delinquency and collection of sundry charges
• Develop, create and implement reporting to determine trend patterns. 
• Present findings, recommendations, and implementation plan to Senior Management
• Achieve all goals, as assigned monthly
• Create and implement process improvements. 
• Provide reporting, analysis and recommendation for the next steps

Skills on Resume:

• Policy Application (Hard Skills)
• Budget Management (Hard Skills)
• Cost Containment (Hard Skills)
• Delinquency Reporting (Hard Skills)
• Trend Analysis (Hard Skills)
• Strategic Presentation (Soft Skills)
• Goal Achievement (Soft Skills)
• Process Innovation (Hard Skills)

Job Summary: 

• Demonstrate financial analysis
• Creating and maintaining reporting: identifying and creating action plans for trends/patterns
• Execute strategic/department strategy and foster collaborative environment
• Acts as a role model for associate behavior, displaying a consistently positive and respectful attitude
• Review and Resolve Account Delinquency/All Open Items and achieve all goals
• Collaborates with Sales Support, Customer Service and Documentation and various other business units to ensure 
• Responsible for establishing and implementing collection policies and procedures to maintain favorable delinquency and loss ratios
• Upon delinquency, responsible for decision on how to minimize loss through application of various collection tools

Skills on Resume:

• Financial Analysis (Hard Skills)
• Reporting and Monitoring (Hard Skills)
• Strategic Execution (Hard Skills)
• Leadership and Role Modeling (Soft Skills)
• Delinquency Resolution (Hard Skills)
• Cross-functional Collaboration (Soft Skills)
• Policy Implementation (Hard Skills)
• Loss Mitigation (Hard Skills)

Job Summary: 

• Responsible for all receivable operations across GCC, managing corporate exposure
• Devise process & protocols for effective credit control mechanism supporting business objective of cash conversion cycle (CCC) for unlocking cash for corporate investments
• Maintain check on and ensure that all customer balances are reconciled on monthly basis.
• Lead a robust invoicing process for all distributors / 3rd parties across GCC
• Devise and implement procedures in line with KC policies for effective financial control across entire customer facing operations i.e. Order to Cash and contract formalizations
• Ensure compliance with KC Revenue Recognition and Market Place Spending Policy
• Accountable for optimizing revenue stream by developing robust trade policy for various geographies & channels across GCC. 
• Effectively decide on all sales spend deployment customer wise
• Drive the financial relationship with the distributor ensuring timely payments as per agreed receipts / payment protocol for distributor allowances, promotion, subsidies, contractual payments transporters payments, General purchases, Insurance & T&E.

Skills on Resume:

• Credit Control Development (Hard Skills)
• Reconciliation Management (Hard Skills)
• Invoicing Leadership (Hard Skills)
• Procedure Implementation (Hard Skills)
• Compliance Enforcement (Hard Skills)
• Revenue Optimization (Hard Skills)
• Financial Decision Making (Hard Skills)
• Distributor Financial Management (Hard Skills)

Job Summary: 

• Ensure timely implementation of internal and external audit recommendations.
• Lead a geographically dispersed team through coaching, performance management and develop & motivate them to drive best in class results
• Build a word class commercial control function through up skilling capabilities and aligning operations with KC best practices
• Ensure timely implementation of internal and corporate audit recommendations as well as regular reviews as stipulated by corporate policies
• Ensure compliance with local processes, KC policies and other guidelines related to my line of work, obtain pre-approvals for exceptions
• Independently lead control testing across sales operations relying on KC internal control guidelines to drive for remediation of control deficiency by influencing a wide range of stakeholders
• Obtain cash collection information from bank and from clinic sources
• Reconcile cash received with Bank, Billing and Accounts Receivables (A/R) reports
• Monitor compliance with internal policies on cash reconciliation and reporting

Skills on Resume:

• Audit Implementation (Hard Skills)
• Team Leadership (Soft Skills)
• Capability Development (Soft Skills)
• Policy Compliance (Hard Skills)
• Independent Testing (Hard Skills)
• Stakeholder Influence (Soft Skills)
• Financial Reconciliation (Hard Skills)
• Compliance Monitoring (Hard Skills)

Job Summary: 

• Establish credit limits for new and existing customers based on analysis of credit bureau data and financial statements.
• Drive continuous improvement of credit/collection/deduction processes to proactively ensure proper control of accounts receivable.
• Reconcile lock box daily, and post remittances to customer accounts.
• Review “credit hold” list daily to expedite release of shipments.
• Collaborate with sales team to resolve deductions and credit memo issues to keep aging current.
• Prepare and analyze reports detailing key performance metrics. 
• Communicate recommendations to senior management on tactics to improve cash flow, days sales outstanding, receivable aging, etc.
• Report A/R and Cash balances and cash application processes in Great Plains
• Research outstanding A/R and credits
• Assist and comply with audit requirements

Skills on Resume:

• Credit Analysis (Hard Skills)
• Process Optimization (Hard Skills)
• Financial Reconciliation (Hard Skills)
• Risk Management (Hard Skills)
• Cross-functional Collaboration (Soft Skills)
• Performance Reporting (Hard Skills)
• Strategic Communication (Soft Skills)
• Audit Compliance (Hard Skills)

Job Summary: 

• Monitor and measure the performance of Order to Cash (O2C) business process
• Coordinate and define collection strategies with outsource partner
• Monthly review of collection action plans with outsource partner
• Support & train BPO in operations. 
• Seek continuous improvement in performance
• Facilitate and improve interaction between business and outsource partner
• Dispute management. Initiate and manage escalation process 
• Visit customers and make collection calls for past due invoices related to specific contracts
• Validates aging provision, write off (GAAP), credit limits proposed by outsource partner. 
• Monitor periodic credit reviews

Skills on Resume:

• Performance Monitoring (Hard Skills)
• Strategy Coordination (Hard Skills)
• Operational Training (Soft Skills)
• Continuous Improvement (Soft Skills)
• Dispute Management (Hard Skills)
• Customer Interaction (Soft Skills)
• Financial Validation (Hard Skills)
• Credit Review (Hard Skills)

Job Summary: 

• Perform risk assessment, approves non-standard payment terms, propose financing solutions and takes credit/order blocks decisions
• Manages legal proceedings involving external lawyers
• Perform collection activities for retained accounts and other retained AR activities, projects
• Monthly management reporting (DSO, Past dues, level of disputes etc)
• Meet defined department goals and activity metrics
• Support Sales Directors in driving the COSO agenda, including timely completion of self-testing and all other internal control initiatives
• Manage overdues and total receivables leading to reduction in bad debt provisions and setting up of appropriate payment plans.
• Participate in cross functions dispute resolutions and past dues meetings

Skills on Resume: 

• Risk Assessment (Hard Skills)
• Legal Management (Hard Skills)
• Collections Management (Hard Skills)
• Financial Reporting (Hard Skills)
• Goal Achievement (Soft Skills)
• COSO Compliance (Hard Skills)
• Receivables Management (Hard Skills)
• Dispute Resolution (Soft Skills)

Job Summary: 

• Manage default communication delivery and process
• Use Salesforce reports to identify and track default customers
• Responsible for quality control of default communications
• Monitor and update Salesforce & Box with default communication
• Update internal records to reflect when the customer has remedied
• Identify and prepare cases to send to external collections and recovery attorneys
• Collect and compile all required documents
• Collect all records of customer contact
• Ensure complete accuracy of all information
• Respond promptly to inquiries and information required from recovery attorneys

Skills on Resume:

• Salesforce Proficiency (Hard Skills)
• Document Management (Hard Skills)
• Data Accuracy (Hard Skills)
• Quality Control (Hard Skills)
• Problem Solving (Soft Skills)
• Communication (Soft Skills)
• Attention to Detail (Soft Skills)
• Time Management (Soft Skills)

Job Summary: 

• Undertake and complete detailed and accurate research
• Track activity in Salesforce and escalate cases to department heads
• Manage affidavits, settlement negotiation and settlement documentation
• Work closely with Accounting to ensure costs and recoveries properly allocated to account
• Create and maintain reporting on recovery and collections (costs incurred, recovery amounts, monthly and ad hoc management and investor reporting)
• Responsible for tracking early stage delinquency handoff to 3rd party servicing vendor
• Manage and oversee early stage delinquency strategy including contact type and mix
• Manage 3rd party vendor relationship, oversee and identify SLA variance
• Primary contact between SunStreet Customer Care, 3rd party servicing vendor and outside recoveries
• Identify tools and reports needed by Customer Care team and 3rd party servicing vendor to accurately and effectively respond to customer balance inquiries

Skills on Resume:

• Research Skills (Hard Skills)
• Salesforce Management (Hard Skills)
• Negotiation Management (Soft Skills)
• Financial Coordination (Hard Skills)
• Reporting Skills (Hard Skills)
• Delinquency Management (Hard Skills)
• Vendor Relationship Management (Soft Skills)
• Stakeholder Communication (Soft Skills)

Job Summary: 

• Identify strategies to execute recovery efforts in additional jurisdictions
• Improve payment and balance visibility to customers and agents
• Identify options and strategies to increase payments and autopay signup
• Prepare and maintain process documentation and SOPs
• Work with IT and Senior Business Analyst to implement improved tracking within Salesforce
• Monitoring and directing the daily flow of work, account penetration, ensuring productivity KPI’s are met.
• Produce collection MIS as required and work with agents to meet standards and goals.
• Document and maintain Collection procedures for the agents and programs.
• Responsible for team meeting standards and goals, monitoring incentives, collections scorecards and overall performance.
• Review and monitoring the creditworthiness of the accounts receivable ledger to maximise collections and minimise bad debt

Skills on Resume:

• Strategic Planning (Hard Skills)
• Customer Communication (Soft Skills)
• Process Documentation (Hard Skills)
• Salesforce Implementation (Hard Skills)
• Workflow Management (Hard Skills)
• Performance Analysis (Hard Skills)
• Policy Development (Hard Skills)
• Credit Analysis (Hard Skills)

Job Summary: 

• Ensure that the collections department is providing unsurpassed customer service while controlling delinquency and loan loss. 
• Developing and nurturing relationships, and truly care about finding real solutions for members' financial needs. 
• Work within the guidelines and standards set by the State and Federal regulations and Credit Union policies, managing the collections department by communicating, supporting, and achieving the strategic goals. 
• Set daily and monthly goals for the department, manage employee performance through consistent coaching, and ensure compliance of the department.
• Monitor the loan portfolio and provide pro-active measures to increase revenue and mitigate risk, reporting analysis to the Vice President of Risk Management regularly. 
• Review accounts assigned to collectors that are beyond routine procedures, initiate, process, and monitor legal proceedings, recommend accounts that are to be written off as uncollectible, and maintain adequate reserves. 
• Work closely with auditors, state examiners and the delinquency committee in manners related to the collections department.
• Producing periodic reports as required by the FD and sales ledger reconciliations
• Establishing and actioning process improvements 

Skills on Resume:

• Customer Service Excellence (Soft Skills)
• Relationship Management (Soft Skills)
• Regulatory Compliance (Hard Skills)
• Goal Setting (Hard Skills)
• Performance Coaching (Soft Skills)
• Risk Mitigation (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Process Improvement (Hard Skills)

Job Summary: 

• Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats.
• Communicate the actions needed to implement the function's strategy and business plan within the team
• Explain the relationship to the broader organization's mission, vision and values
• Motivate people to commit to these and to doing extraordinary things to achieve local business goals.
• Develop and propose own performance objectives
• Take appropriate actions to ensure the achievement of agreed objectives, using the organization's performance management systems to improve personal performance.
• Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards.
• Provide operational support services and sometimes act as first-line supervisor of a transactional operations area. 

Skills on Resume:

• Data Collection (Hard Skills)
• Strategic Communication (Soft Skills)
• Organizational Awareness (Soft Skills)
• Team Motivation (Soft Skills)
• Performance Management (Hard Skills)
• Regulatory Knowledge (Hard Skills)
• Policy Compliance (Hard Skills)
• Operational Support (Hard Skills)

Job Summary: 

• Manage collection efforts
• Establish and maintain effective relationships with internal and external clients
• Develop and implement best practices for collections procedures
• Applying the firm’s business model when resolving and completing invoicing tasks
• Track collection of client invoices and resolve issues
• Prepare monthly reports for senior leadership team and for Accounting team regarding monthly financial reporting 
• Address annual audit needs of our auditors and accounting team
• Provide leadership and mentorship; sharing best practices and providing guidance to the collections staff
• Work closely with legal department and CFO on client receivables that require special handling
• Prepare and file proof of claims for clients in bankruptcy
• Identify and implement process improvements and strive to follow best practices to enhance the quality, efficiency and effectiveness of individual and team work product

Skills on Resume:

• Relationship Management (Soft Skills)
• Best Practices Development (Hard Skills)
• Financial Tracking (Hard Skills)
• Report Preparation (Hard Skills)
• Audit Support (Hard Skills)
• Leadership and Mentorship (Soft Skills)
• Legal Collaboration (Hard Skills)
• Process Improvement (Hard Skills)

Job Summary: 

• Implement and manage a monthly collections strategy for the team.
• Hiring and training of all department employees (Collections employees, Team Leads and Supervisor levels)
• Ensure all company policies and procedures are followed
• Prepare monthly reports, employee and vendor scorecards, etc.
• Manage daily operations of the Collections Department
• Ensure timely payments on auto lease loans and residential loans
• Communicate issues with members to ensure timely payment
• Interface with FNMA, FHLB, FHA, VA, and investor credit unions regarding ongoing collection activity
• Coordinate and process requests for modifications and ensure proper reporting is completed on accounts
• Maintain accurate records of collection activities on all loan accounts
• Ensure compliance with the Fair Debt Collections Practices Act and all applicable laws and regulations 
• Provide reports to management and investors 

Skills on Resume:

• Strategy Implementation (Hard Skills)
• Staff Training (Soft Skills)
• Policy Enforcement (Hard Skills)
• Report Generation (Hard Skills)
• Operations Management (Hard Skills)
• Communication Skills (Soft Skills)
• Regulatory Compliance (Hard Skills)
• Record Keeping (Hard Skills)

Job Summary: 

• Ownership of collections process: ensuring mandates are registered, communications are made in a timely manner, and delinquent borrowers are pursued in a manner consistent with values of customer centricity and ethical behaviour.
• Work with the team to design and implement collection strategy, techniques and procedures for front-end, mid-range and late-stage collections, reviewing the collections strategy regularly to ensure that the collection techniques change with the change in the legal and economic situation.
• Contribute to the configuration of collections process based on observations of effectiveness of different methods.
• Adopt a data centric approach to continuously iterate and develop segment specific approaches to collections and measure effectiveness.
• Assist with other element of the operations process such as underwriting as disbursals 
• Lead the APAC Collections team in managing the day to day operations and drive process improvements
• Develop and execute strategic partner initiatives and build relationships with key agency customers in the market
• Engineering for implementation and design of new systems and tools
• Work closely with regional outsourced vendors to ensure timely & efficient collections operations, drive key performance metrics and improvements in SLA
• Partner with the Facebook legal and tax team on the development and evolution of sales agreements and other terms & conditions
• Other transformation projects or initiatives in the collections area as dedicated

Skills on Resume:

• Process Management (Hard Skills)
• Strategy Development (Hard Skills)
• Systems Analysis (Hard Skills)
• Data Analysis (Hard Skills)
• Team Leadership (Soft Skills)
• Relationship Building (Soft Skills)
• Vendor Management (Hard Skills)
• Project Leadership (Soft Skills)

Job Summary: 

• Responsible for reducing delinquency and charge-off on automobile loans by leading a team of 10 non-exempt, collections representatives. 
• Provide leadership and oversight to set daily strategies, monitor productivity, coach, develop and motivate a team to achieve departmental goals.
• Manage day-to-day collections operations including performance goals/metrics for the department.
• Perform the full range of leadership responsibilities which may include but not be limited to recruitment and selection, training and development, performance management, timekeeping, and employee engagement
• Foster an environment of innovation and continuous improvement in performance, quality, and customer service.
• Act as the primary contact on customer issues that are complex and/or require escalation.
• Conduct call monitoring process for quality assurance, customer service, and training purposes.
• Monitor, review, and analyze reporting metrics.
• Maintain established objectives for delinquency, repossessions, and net losses, stay informed of changes in policies and procedures.
• Adhere to all state and federal laws in the handling of accounts.
• Maintain strict confidentiality with company information.

Skills on Resume:

• Strategic Leadership (Soft Skills)
• Team Management (Soft Skills)
• Operational Oversight (Hard Skills)
• Performance Metrics (Hard Skills)
• Continuous Improvement (Soft Skills)
• Conflict Resolution (Soft Skills)
• Quality Assurance (Hard Skills)
• Regulatory Compliance (Hard Skills)

Job Summary: 

• Work closely with outside sales and regional marketing managers to collect accounts that are delinquent and coordinate collection activities for some of the largest and most sensitive customer accounts. 
• Arranges terms of payment, follows up on past due accounts, and may refer certain accounts to a collection agency or recommend legal action.
• Oversees the collection process for outstanding invoices due from clients.
• Manages employees who collect active and delinquent accounts.
• Monitors collection results on a daily, weekly, and monthly basis and keeps the manager informed.
• Handles difficult accounts and/or aging receivables, as well as complaints and difficult calls.
• Ensures that employees comply with company policies when contacting individuals and other companies to collect past due balances.
• Ensures that all written correspondence complies with company policies in terms of verbiage and frequency of contact.
• Keeps up with changes in state and federal laws governing debt collections and makes sure employees receive training on changes or updates to such laws.
• Makes sure that collectors on staff operate within the confines of the Federal Fair Debt Collection Practices Act (FDCPA) when making phone contact with individuals and companies.

Skills on Resume:

• Account Coordination (Hard Skills)
• Payment Negotiation (Hard Skills)
• Invoice Management (Hard Skills)
• Team Management (Soft Skills)
• Results Monitoring (Hard Skills)
• Conflict Resolution (Soft Skills)
• Policy Compliance (Hard Skills)
• Legal Knowledge (Hard Skills)

Job Summary: 

• Monitors call reports to make sure collectors are making enough phone contacts each day.
• Identifies areas of the collection process that need improvement and implements an enhanced process that will help collectors be more effective.
• Tracks the rate of success of the entire process and continues to make adjustments
• Trains new employees and hold training reviews for established employees.
• Performs audits of active accounts.
• Establishes quality control standards and maintains and enforces them over time.
• Negotiates payment arrangements and follows up to make sure payments are made.
• Researches and locates missing information needed for the staff to perform at optimum levels.
• Completes monthly status reports outlining the overall collection results and the results of each individual collector.
• Sets monthly targets/goals for the collections team and keeps the team informed on results.

Skills on Resume:

• Data Analysis (Hard Skills)
• Process Optimization (Hard Skills)
• Metrics Tracking (Hard Skills)
• Staff Training (Soft Skills)
• Quality Control (Hard Skills)
• Negotiation Skills (Soft Skills)
• Information Research (Hard Skills)
• Goal Setting (Hard Skills)