Job Summary: 

• Be the collection of Rotary billing past due accounts while maintaining a high level of professionalism toward customers to reduce delinquencies, account terminations, and write-offs.
• Adhere to policies, guidelines and procedures.
• Serve as the main point of contact for all customer inquiries and concerns relating to club account payments. 
• Maintain customer accounts to ensure accurate application of payments and credit memos.
• Research, and resolve all inquiries and issues related to invoices while effectively and timely communicating to customers. 
• Clearly and proactively communicate collection, termination, and reinstatement policies and procedures to customers.
• Work with other business teams to promote excellent customer service while promoting process improvement.
• Provide support to other Collection Coordinators to meet goals and deadlines.
• Provide immediate feedback to management regarding accounts requiring special handling.
• Resolving queries both internally and externally around outstanding invoices

Skills on Resume: 

• Collections Management (Hard Skills)
• Adherence to Policies and Procedures (Hard Skills)
• Customer Communication (Soft Skills)
• Account Maintenance (Hard Skills)
• Problem-Solving (Soft Skills)
• Collaboration (Soft Skills)
• Support and Feedback (Soft Skills)
• Query Resolution (Hard Skills)

Job Summary: 

• Daily contact with billing attorneys, clients and/or their contacts/agents by phone, email, or mail regarding payment status on past due accounts.
• Daily logging of collection activity, payment promises, and notes in the collections system. 
• Investigate billing and/or payment questions for clients and provide documentation or copies of invoices as may be requested.
• Reviews short paid eBilling invoices for write-offs/disputes and coordinates with Billing Specialist and billing attorney
• Submits payment terms requested by clients to the Controller or Finance Committee for approval.
• Submits approved requests for write-offs to the Controller or Finance Committee.
• Provides status reports and recommendations to the Controller
• Performs routine tasks or special projects as assigned by the Controller.
• Performs as backup for Cash Receipts Specialist
• Researches unapplied funds and communicates with client, billing attorney, and Cash Receipts Specialist to ensure funds are applied properly.
• Monitors WIP inventory and works with Billing Supervisor to address aged WIP.

Skills on Resume: 

• Effective Communication (Soft Skills)
• Data Entry and Logging (Hard Skills)
• Problem-Solving (Soft Skills)
• Invoice Management (Hard Skills)
• Approval Processes (Hard Skills)
• Reporting and Recommendations (Hard Skills)
• Backup Support (Soft Skills)
• WIP Monitoring (Hard Skills)

Job Summary: 

• Drive the collections and the maintenance of account receivables - contact customers, follow up on payments and engage late payers to maximize collection efficiency.
• Manage credit checking and order holds. 
• Engage with the sales and customer care teams to ensure smooth communication regarding the timing & conditions of credit hold release.
• Notify the manager of significant issues impacting the collection of outstanding receivables
• Expedite resolution of customer disputes by linking with Sales/Order Management/Warranty
• Prepare reports as per the monthly schedule and on an ad-hoc basis for the credit and financial functions
• Maintain credit files, prepare credit assessments of new and existing customers and approve credit limits in line with Limits of Authority.
• Promote a culture of continuous process improvement
• Ensure compliance with Corporate and Local credit policies and other compliance requirements such as Trade Compliance, Sarbanes Oxley, etc.
• Calls and/or email correspondence with customers to update accounts
• Maintain contact with clients to ensure invoices are clear for payment, and track the progress of outstanding customer debts using Catapult's internal reporting tools

Skills on Resume: 

• Account Receivables Management (Hard Skills)
• Credit Management (Hard Skills)
• Cross-Functional Communication (Soft Skills)
• Issue Reporting and Resolution (Soft Skills)
• Report Preparation and Analysis (Hard Skills)
• Process Improvement (Soft Skills)
• Compliance and Policy Adherence (Hard Skills)
• Customer Communication and Tracking (Soft Skills)

Job Summary: 

• Review AR aging reports and determine items to follow up
• Ensures Payments are received and analyzes and interprets numerical data.
• Reviews all data entry of payments
• Resolves concerns regarding payments and assists in reconciling accounts.
• Collect monies due, through correspondence and follow-up calls, pursues aggressively all collection possibilities
• Take responsibility for reconciling accounts
• Manage all accounts adhering to company guidelines.
• Maintain effective working relationships with all levels of management to ensure customer disputes are resolved and handled appropriately while at the same time maintaining customer relations
• Make late-stage collection calls and attempts to resolve before placement
• Identifies process efficiencies, raises recommendations to the Collections Team Lead and may support the implementation of any approved recommendations.

Skills on Resume: 

• Accounts Receivable Management (Hard Skills)
• Data Analysis and Interpretation (Hard Skills)
• Payment Processing and Reconciliation (Hard Skills)
• Effective Communication (Soft Skills)
• Aggressive Collection Techniques (Hard Skills)
• Customer Relationship Management (Soft Skills)
• Process Improvement (Hard Skills)
• Adherence to Company Guidelines (Hard Skills)

Job Summary: 

• Proactively research billing issues and work with appropriate business partners to resolve them
• Recognize repeated billing issues and take proactive steps to identify the root cause
• Follow all processes for invoicing and collecting invoiced amounts
• Increase cash flow and reduce bad debt for the assigned customer base
• Contact customers on past due transactions, make arrangements for payments to bring the account current and follow up to ensure obligations are satisfied
• Collect, manage and provide resolution of outstanding invoices from past due accounts to ensure the appropriate aging targets are met
• Work customer deductions to ensure units and claims are being processed timely according to Crane Aerospace & Electronics policies
• Research and analyze accounts before initiating contact
• Review payment history and evaluate past collection efforts
• Release credit holds as applicable on sales orders in the assigned customer base after reviewing customer worthiness and past payment history
• Work with sales and customer service to resolve invoice to purchase order discrepancies delaying payment and record a call note in Oracle

Skills on Resume: 

• Billing Issue Resolution (Hard Skills)
• Root Cause Analysis (Hard Skills)
• Invoicing and Collections (Hard Skills)
• Cash Flow Optimization (Hard Skills)
• Collections Management (Hard Skills)
• Account Analysis (Hard Skills)
• Credit Management (Hard Skills)
• Discrepancy Resolution (Hard Skills)

Job Summary: 

• Making 70-80+ outbound calls daily on delinquent accounts managing automated calls
• Managing automated calls and emails
• Working with various managers and departments strategizing and executing monthly collection plans
• Handle difficult customers and escalated calls
• Maintain communication and reporting with 3rd party collection agency
• Maintain accurate notes in customer accounts
• Assist with online payments
• Provide customers recap of accounts for billing disputes
• Results reporting to management
• Performs the collection of amounts due within the assigned portfolio with some guidance from others

Skills on Resume: 

• High Call Volume Management (Hard Skills)
• Automation Proficiency (Hard Skills)
• Strategic Planning (Soft Skills)
• Conflict Resolution (Soft Skills)
• Communication with Agencies (Soft Skills)
• Accurate Record-Keeping (Hard Skills)
• Online Payment Assistance (Hard Skills)
• Results Reporting (Hard Skills)

Job Summary: 

• Documents daily collection activities as described in Collection process guidelines
• Communicates and negotiates with clients within the prescribed time frames
• Identifies and facilitates the resolution of client disputes.
• Discusses risky accounts with the Billing Partner
• Informs the Collection Team Lead of any risky situations and assess the need to engage the Office of the General Counsel
• Research, follow up and resolve any client request. 
• Ensures that the appropriate people are engaged to resolve the issues.
• Performs account reconciliations when required
• Communicate with trustees and receivers and complete all legal documentation
• Works with Billing and Cash Application teams regarding misdirected payments or bills to be adjusted

Skills on Resume: 

• Document Management (Hard Skills)
• Client Communication and Negotiation (Soft Skills)
• Dispute Resolution (Soft Skills)
• Risk Assessment and Reporting (Hard Skills)
• Research and Follow-Up (Hard Skills)
• Account Reconciliation (Hard Skills)
• Legal Documentation (Hard Skills)
• Collaboration with Billing and Cash Application Teams (Soft Skills)

Job Summary: 

• Maintain a high level of professionalism toward customers to reduce delinquencies, account terminations, and write-offs. 
• Adhere to policies, guidelines and procedures. 
• Serve as the main point of contact for all customer inquiries and concerns relating to club account payments. 
• Maintain customer accounts to ensure accurate application of payments and credit memos. 
• Research, and resolve all inquiries and issues related to invoices while effectively and timely communicating to customers. 
• Clearly and proactively communicate collection, termination, and reinstatement policies and procedures to customers. 
• Work with other business teams to promote excellent customer service while promoting process improvement. 
• Provide support to other Collection Coordinators to meet goals and deadlines. 
• Provide immediate feedback to management regarding accounts requiring special handling.

Skills on Resume: 

• Customer Relationship Management (Soft Skills)
• Problem Solving (Hard Skills)
• Policy Adherence (Hard Skills)
• Communication Skills (Soft Skills)
• Professionalism (Soft Skills)
• Collaboration (Soft Skills)
• Process Improvement (Hard Skills)
• Feedback and Reporting (Hard Skills)

Job Summary: 

• Setting up contracts/sales orders in the billing system, including billing milestones and recurring charges.
• Application of daily cash receipts and review of daily reporting for accuracy.
• Analyzing aging reports and contacting customers on time 
• Minimize the aging of customer accounts and accelerate collections.
• Researching and responding to customer invoicing questions.
• Maintaining client master files within SalesForce.com.
• Ensuring accurate project billing.
• Assisting with the preparation and/or review of weekly cash forecast projections.
• Analyzing contracted backlog.
• Assisting with the supervision, training, and development of staff.
• Assisting with contract review and sales order processing on an as-needed basis.

Skills on Resume: 

• Contract and Sales Order Management (Hard Skills)
• Cash Receipts Application (Hard Skills)
• Accounts Receivable Analysis (Hard Skills)
• Customer Service and Invoicing (Soft Skills)
• Client Master File Management (Hard Skills)
• Accurate Project Billing (Hard Skills)
• Cash Forecasting (Hard Skills)
• Team Supervision and Training (Soft Skills)

Job Summary: 

• Review assigned accounts to identify unresolved debts, late payments, or other irregularities.
• Post customer payments by processing credit card transactions.
• Develop effective repayment plans.
• Professionally making outbound collection calls while keeping and improving customer relations.
• Perform account reconciliations.
• Provide timely Follow-up with managers on overdue accounts.
• Oversee all monthly payments and refunds.
• Perform all administrative duties related to ensuring office efficiency.
• Mail or email correspondence to customers to encourage payment of delinquent accounts.
• Respond to client account queries in a timely and professional manner.
• Recommend when accounts should be shifted to a collection agency and written off to bad debt.
• Use tracing techniques to locate customers.
• Investigate and resolve payment discrepancies and provide backups to customers.
• Researches chargebacks and returned cheques.

Skills on Resume: 

• Debt Collection and Account Management (Hard Skills)
• Payment Processing and Reconciliation (Hard Skills)
• Customer Communication and Relations (Soft Skills)
• Administrative Efficiency (Hard Skills)
• Follow-Up and Reporting (Soft Skills)
• Dispute Resolution and Investigation (Hard Skills)
• Tracing and Location Techniques (Hard Skills)
• Professional Correspondence (Soft Skills)