COLLECTIONS COORDINATOR SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Dec 03, 2024 - The Collections Coordinator has experience in a busy credit collections role with strong communication skills and an aptitude for building relationships. This position requires good computer skills, including Outlook, Word, Excel, and some exposure to SAP. The coordinator also has exceptional organizational skills, attention to detail, and the ability to follow processes and procedures while being practical and results-oriented.

Essential Hard and Soft Skills for a Standout Collections Coordinator Resume
  • Account Reconciliation
  • Data Analysis
  • Financial Reporting
  • Billing and Invoicing
  • Credit Risk Assessment
  • Debt Collection Techniques
  • Customer Relationship Management Software
  • Negotiation Techniques
  • Compliance and Regulatory Knowledge
  • Microsoft Excel
  • Communication
  • Problem-Solving
  • Attention to Detail
  • Time Management
  • Patience
  • Empathy
  • Conflict Resolution
  • Team Collaboration
  • Adaptability
  • Organizational Skills

Summary of Collections Coordinator Knowledge and Qualifications on Resume

1. BA in Business Administration with 2 years of Experience

  • Experience working in the Transportation industry 
  • Experience in A/R or collections, or Financial background, and familiarity with Accounting
  • Computer applications using Microsoft Office - strong Excel skills. 
  • Working experience with Lawson and Aljex 
  • Strong analytical skills with strong attention to detail
  • Excellent oral and written communication skills
  • Excellent customer service skills
  • Be self-directed and self-motivated.
  • Flexibility to work a reasonable shifting schedule 

2. BA in Accounting with 5 years of Experience

  • Some experience in a similar position
  • General understanding of accounting or finance principles as well as the specific law firm or professional service accounting structure, environment and requirements
  • Previous experience working in a professional services environment
  • Keen attention to detail and effective organizational skills
  • Excellent English communication skills (verbal and written)
  • Advanced technological proficiencies, inclusive of Microsoft Windows, Excel and Word
  • Ability to prioritize and handle multiple tasks to meet deadlines
  • Ability to perform at high levels in a fast-paced ever-changing work environment and successfully adapt to changing priorities and work demands, including learning new skills
  • Ability to exchange ideas and information effectively concisely and logically, and be sensitive to audience diversity
  • Exercise requires a degree of tact and diplomacy when dealing with others and in handling sensitive issues

3. BA in Finance with 4 years of Experience

  • Hands-on experience with Elite/3E accounting system or similar financial system including ability to run reports and provide basic support to lawyers and LAAs.
  • Advanced Microsoft Office - Excel and Word skills.
  • Superior analytical skills.
  • Ability to effectively collaborate at all levels and across different functions.
  • Exceptional client service and interpersonal skills.
  • Strong time management, organization, prioritization and execution skills.
  • Focus on accuracy and attention to detail.
  • Excellent written and verbal communication skills.
  • Ability to stay focused and calm in a fast-paced, high-pressure environment.
  • Highly collaborative style with the ability to influence without authority.a

4. BA in Economics with 3 years of Experience

  • Previous experience in a busy credit collections role
  • Strong communication skills with an aptitude to build strong working relationships with a wide range of people
  • A confident telephone manner with the ability to put customers at ease
  • Good computer skills including Outlook, Word, and Excel. 
  • Some exposure to SAP 
  • Exceptional organization skills and strong attention to detail
  • The ability to follow processes and procedures
  • Common sense and initiative
  • Practical and results-oriented.
  • Must be detail-oriented, organized, and have the ability to multi-task.
  • Flexibility to work overtime or outside standard business hours 
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