• Review the customer list of contacts for the day
• Reach out to customers to review and collect payments
• Schedule payments with customers, and record notes in the internal system
• Collaborate with other departments to address any customer issues (i.e. Customer Service, Sales, etc.)
• Provide customer status updates to the management team
• Take responsibility for interacting with collection agencies
• Apply cash hourly, daily, or weekly that has been deposited in the Lockbox through D-365 interface program or other accounting system.
• Process settlements on customers’ accounts to clean customer aging.
• Research unknown payments to post on customer’s account or post to non-A/R General Ledger
• Take responsibility for tracking payments for Auditors.
• Take responsibility for AR-related reporting for Management/Internal Customers

Skills: Customer Communication and Collection, Cross-Department Collaboration, Payment Processing and Application, Payment Research and Reconciliation, AR Reporting and Documentation, Internal System Management, Collection Agency Interaction, Status Updates and Communication

• Preparing monthly invoices for all clients at the direction of the principal accountant
• Collection efforts, including telephone calls, emails and monthly statements
• Preparing and reviewing accompanying reports for billing and collections with the management team
• Preparing detailed billing statements for review by the clients
• Various other administrative duties - filing, reporting, emailing, etc.
• Support Customer Service by responding to all customer-related inquiries to improve knowledge and ensure customer satisfaction (One Call = One Contact)
• Identify process improvement by evaluating non-conformances and non-value-added activities to improve individual and company performance as well as customer satisfaction
• Keep the Credit and Collections Supervisor informed of serious credit and collections problems
• Cover work of other team members during absence and participate in special projects and related assignments
• Coordinate month-end closing activities on Accounts receivables

Skills: Invoice Preparation and Management, Collections and Follow-Up, Report Preparation and Review, Customer Service Support, Administrative Duties, Process Improvement, Credit and Collections Problem Management, Team Support and Flexibility

• Review and approve new customers' credit applications
• Coordinate and support financial audits to Cash processes
• Contact banks, trade and credit associations, salespeople, and others to obtain credit information, including credit reports
• Evaluate results of investigations, prepare reports of findings, and set or recommend credit limit
• Collect past due balances on account through investigation of claims and/or collection issues to ensure payment of outstanding invoices
• Complete denial letters based on results of investigation from Customer Service
• Review accounts receivable reporting to see customer invoices and paying habits to determine if past due status is likely to be a billing issue versus a chronic problem
• Respond to customer requests for proof of delivery, purchase orders, invoice copies, statements and account status
• Provide the customer with month-end statements and attaché any past due invoice copies to prepare for mailing
• Investigate and identify deductions and reconcile over-payments, duplicate deductions and various other deductions to ensure proper application
• Communicate with both internal and external customers to resolve problems and prevent orders and claims from being held or delayed

Skills: Credit Application Review, Financial Audit Coordination, Credit Information Gathering, Credit Limit Recommendations, Collections and Account Management, Customer Communication and Documentation, Dispute Resolution and Reconciliation, Account Receivables Analysis

• Take responsibility for Collection and AR Management
• Oversee collection efforts for analysts in Mexico and coordinate with the Collection Team in Freeport for secure timely collection of all customers’ Account Receivable balances.
• Follow through on all past due invoice balances with customers via email, phone, and visit, until collection is secured.
• Usage of SAP´s FSCM tool to track, manage, and follow up on related AR fronts including collection contact with customers, disputes, chargebacks, short payments, deductions, rebills, payment allocation, etc.
• Prepare collection plan/forecast for the month and quarter based on corporate targets and lead and follow through with local and Freeport’s resources to secure plan achievement.
• Ensure the OTC process is handled according to policies and procedures.
• Develop and maintain/keep current strong knowledge of Customers payment policies
• Prepare and distribute reporting for collection results (daily aging, daily trackers, weekly Actual vs Forecast results, FSCM usage, etc.)
• Identify opportunity areas in collections team processes and capabilities and act to correct/strengthen any deviation
• Resolve client-billing problems and rescue accounts receivable delinquency, applying customer payments appropriately and following payment due dates

Skills: Accounts Receivable Management, Collection Strategy Development, SAP FSCM Tool Proficiency, Cross-Functional Coordination, Customer Communication, Process Improvement, Reporting and Analysis, Problem Resolution

• Partner with customers and commercial teams to review payment plans from customers when in financial constraints and define a plan that progressively minimizes the risk for the company.
• Provide timely follow-up on existing payment arrangements
• Coordinate legal action with an external collection agency and legal department as a last resort to collect old due balances on which direct collection efforts with customers have been exhausted with no progress.
• Update and maintain bad debt reserves for the different divisions in line with Corporate Policy and identify and bring up for management approval specific instances requiring reserves to secure appropriate exposures captured within financial statements.
• Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other teams
• Business Partnership
• Create and maintain strong relationships with internal/external customers to leverage them to achieve results
• Take responsibility for customers' visit to address AR-related issues
• Communicate and escalate situations on time
• Engage with and influence other areas involved in the OTC process to resolve issues (Sales / Sales Admin / Finance / Customer Service / Supply Chain / Legal)

Skills: Financial Analysis and Risk Management, Debt Collection Coordination, Bad Debt Reserve Management, Cross-Functional Collaboration, Customer Relationship Management, Effective Communication and Escalation, Influence and Negotiation, Process Improvement

• Billing and collections experience, preferably within a law firm.
• Experience in Consumer or Commercial Credit Servicing and Collections
• Proven collaborator, and able to work within and lead cross-functional teams
• Excellent verbal and written communication skills
• Organized and detail-oriented
• Service-oriented mentality, with a sense of urgency toward both internal and external customers
• Be self-initiated and motivated
• Knowledge of the building industry desired
• Highly proficient in MS Office (Word, Excel, PowerPoint) and Outlook
• Ability to establish and maintain effective working relationships with patients, clients, employees and the public

Qualifications: BA in Finance with 5 years of Experience

• Working experience with collections in a fast-paced, high-volume environment.
• Experience with various collections software platforms
• Ability to positively and effectively communicate verbally and in writing.
• Commitment to excellence in customer service.
• Proven successful results, in meeting or exceeding established collections goals.
• Display effective interpersonal skills with all levels of employees.
• Highly organized and detail-oriented with the ability to prioritize multiple and changing responsibilities.
• Must have strong integrity and work ethic
• The ability to have fun and work in an engaging, highly collaborative team environment.
• Strong Excel skills, Microsoft Word, and Outlook.

Qualifications: BA in Accounting with 2 years of Experience

• Experience in answering a telephone in a pleasant and helpful manner
• Basic understanding of an explanation of benefits (EOBs)
• Must be able to perform basic search functions for EOBs
• Have the ability to learn advanced search functions within three months of employment
• Proficient in printing and reading EOBs
• Knowledge of computer programs
• Knowledge of business office procedures
• Ability to operate a computer and basic office equipment
• The ability to operate a multi-line telephone system
• Ability to read, understand and follow oral and written instructions
• Must be well-organized and detail-oriented
• Must be flexible with a can-do attitude and have the ability to remain professional under high-pressure situations.

Qualifications: BA in Business Administration with 3 years of Experience

• Business to Business Accounts Receivable and Collections experience with increasing responsibility.
• General accounting experience and/or experience with Sage Intacct and SalesForce.com
• Strong computer skills in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Excellent ten-key and typing skills.
• Excellent written, proofreading, and verbal communication skills.
• Problem Solving - Identifies and resolves problems on time
• The ability to gather and analyze information skillfully
• The ability to develop alternative solutions
• The ability to works well in group problem-solving situations
• The ability to use reason even when dealing with emotional topics.
• Good interpersonal skills that include the ability to effectively communicate in both writing and verbally.

Qualifications: BA in Marketing with 4 years of Experience

• Strong understanding of Microsoft Windows directory and server administration
• Working experience with Microsoft AD Servers
• Experience working with DNS, DHCP, FTP, NSS
• Intermediate skill with Winbatch WIL scripting language. 
• Intermediate skill with Relativity One, Symantec Discovery Accelerator
• Must have strong organizational skills
• Must have project coordination skills
• Ability to retain and protect confidential material.
• Must work well as part of a larger team
• Must have excellent oral and written communication skills
• Ability to demonstrate supportive relationships with peers, customers, partners, and corporate executives.

Qualifications: BA in Economics with 5 years of Experience