• Initiate collection activities on past due accounts (calls, letters, and emails) and follow up on all items
• Process credit card payments including posting to accounts and logging activity
• Provide a high level of customer account management by properly maintaining account information and data
• Communicate with Customer Service Center (CSC) employees to verify and correct posted items when necessary
• Resolve all dispute cases to a mutually satisfactory end between the customer and the company
• Analyze accounts receivable information to determine priority and produce aging reports
• Monitoring of all accounts receivables for commercial properties throughout the United States
• Contacting and communicating with tenants who have become delinquent on payments
• Reading, reviewing, and interpreting commercial lease documents and forms
• Complete department-specific reports
• Working in and utilizing specific software platforms
• Special projects as requested by ownership or senior management

Skills: Debt Collection, Payment Processing, Account Management, Dispute Resolution, Data Analysis, Communication, Document Interpretation, Software Proficiency

• Initiate collection activities on past due accounts (calls, letters, and emails) and follow up on all items
• Process credit card payments including posting to accounts and logging activity
• Provide a high level of customer account management by properly maintaining account information and data
• Communicate with Customer Service Center (CSC) employees to verify and correct posted items when necessary
• Resolve all dispute cases to a mutually satisfactory end between the customer and the company
• Analyze accounts receivable information to determine priority and produce aging reports
• Contact customers regarding overdue accounts and determine reasons for non-payment
• Monitor payment commitment follow up with customers Communicate with the sales supervisor on top outstanding accounts
• Research credits and communicate to the customer
• Receive and manage inbound and outbound collection calls
• Coordinate customer credit changes with the manager Communicate accounts being shifted to a collection agency to managers Communicate bad debt write-offs to managers
• Maintain accurate records about the customer payment status Collection calls on overdue accounts- friendly, remind to pay- stragglers that need a push. 
• May have to send a copy of the outstanding invoices.

Skills: Collection Procedures, Payment Processing, Customer Relationship Management, Conflict Resolution, Financial Reporting, Effective Communication, Record Keeping, Credit Risk Management

• Review and release of orders on credit hold throughout each day
• Review of account status and identification of reasons for delinquency
• Prioritize collection activity based on past-due status
• Collaborate with the Credit Team, Sales Teams and Branch Partners to resolve collection issues
• Provision of invoice copies, statements, and other information
• Review of credit applications; gather essential financial information on which to base a credit line decision
• Submit credit line recommendations to management for review and approval based on the department's guidelines
• Respond to internal and external customer requests and phone calls promptly
• Maintain detailed customer contact information in appropriate systems
• Work closely with Accounts Receivable and customers to resolve situations that cause un-reconciled checks
• Build and maintain strong relationships with Sales Teams to work together to remove payment barriers
• Assignment of special projects as deemed necessary by management

Skills: Credit Management, Delinquency Analysis, Collections Prioritization, Cross-functional Collaboration, Documentation Provision, Financial Analysis, Decision-Making, Relationship Building

• Responsible for the collection of payments of delinquent loans.
• Work daily queue efficiently and effectively to facilitate contact with members to determine the reason(s) for delinquencies
• Assist in the development of a plan to bring account/loan current, i.e. workouts, extensions, payment plans, etc.
• Review credit reports on members' overall payment history to determine probable outcomes of loans.
• Review, create, and submit collateral files that should be repossessed.
• Research customer accounts when notified that the delinquency is due to an error; correct or reconstruct accounts
• Post loan payments and give overrides to personnel to rectify account status.
• Skip-trace customers and recommend customers for financial counseling.
• Contacts customers via collection calls and/or correspondence regarding consumer loans, lines of credit, credit cards, and overdrawn accounts.
• Prioritize and manage multiple responsibilities while working in a high-volume, fast-paced environment.

Skills: Debt Collection, Negotiation, Financial Counseling, Credit Analysis, Collateral Management, Account Reconciliation, Payment Processing, Multitasking in High-Pressure Environments

• Contact insurance providers to determine the reason for payment delinquency, claim errors and delays
• Negotiate and advise on collection of overdue/incorrect claims and take appropriate action to recover overdue payments
• Handle unresolved billing or collection inquiries/issues
• Responsible for adhering to Accounts Receivable and collection practices, policies and procedures
• May work with outside legal counsel and/or outside agencies in more complex collection cases
• Basic tasks are completed without review by others
• Hospital or patient accounting department functions, operations and procedures
• Medical terminology, procedure, and diagnosis coding sufficient to assess the accuracy of patient accounts
• Covered insurance benefits, billing requirements and procedures for third-party payers and/or Government Payer Programs
• Knowledge of UB04 / 1550 claim forms for Medicare, Medicaid, Medi-Cal, and other Government Payer Programs.
• Operate the online computerized patient accounting systems and/or electronic billing systems
• Be responsible for hospital and patient accounting department functions including general clerical office practices and procedures
• Log, review and monitor customer complaints by liaising with the relevant functions to ensure prompt resolution

Skills: Insurance Claims Handling, Debt Negotiation, Billing Inquiry Resolution, Compliance with Collection Policies, Legal Liaison for Collections, Medical Billing Knowledge, Electronic Billing Systems Operation, Customer Complaint Management

• Perform and evaluate credit checks on new customer accounts according to company policy
• Check credit limits in place for all accounts within the designated countries and maintain credit limits in line with company policy and Sarbanes-Oxley requirements
• Proactively contact customers, primarily by telephone, in regard to payments to ensure invoice processing and timely payments have been scheduled; 
• Plan and prioritize customer calls regularly to maximize collections on the largest open invoices
• Ensure collection software is updated at all times with regard to actions taken, follow-ups needed, query reporting, and most recent customer contact details
• Update ERPs manually – credit limits, placing accounts on hold, etc.
• Work with local Sales, Customer Services, and Team Leader to solve problem accounts and determine when accounts should be placed on hold
• Carry out appropriate hold activity directly on allocated accounts
• Monitor all accounts placed on hold within designated credit management countries
• Ensure the release of orders once payment is received, or when appropriate evidence is secured.
• Liaise with other departments and communicate credit hold decisions to relevant business units/departments
• Allocate credits regularly in consultation with the Cash allocation team, Customer Services and customers

Skills: Credit Risk Assessment, Compliance Management, Proactive Customer Engagement, Collection Prioritization, Database Management, ERP System Updates, Cross-Functional Collaboration, Credit Allocation Coordination

• Perform follow-up activities on accounts to ensure prompt payment
• Identify coding or billing errors from EOBs and work to correct them
• Monitor insurance claims and contact insurance companies to resolve claims
• Update the patient account record to identify actions taken
• Assign bad debt accounts to the collection agency
• Act as a liaison and administer contracts in the collection of third-party accounts (Medicare and Medicaid)
• Complete account reconciliation of accounts turned over to outside agencies
• Negotiate payment plans on self-pay accounts
• Be responsible for maintaining accounts receivable and creating a reduction in bad debt
• Assist with the company’s e-invoicing process and assist the cash application team 
• May assist in the training of new employees joining the Invoice-to-Cash (ItC) Department

Skills: Payment Follow-Up, Error Identification and Correction, Insurance Claims Monitoring, Account Record Management, Debt Collection Agency Coordination, Third-Party Account Administration, Account Reconciliation, Payment Plan Negotiation

• Independently produce AR aging and delinquency reports.
• Document all customer accounts with collection notes regarding customer contact, payment promises, and next steps to resolve delinquency.
• Make outbound collection calls.
• Resolve client billing problems and reduce delinquency.
• Provide timely follow-up on payment arrangements.
• Provide timely and professional service to branches and customers, answering questions or researching/resolving invoicing issues
• Build and coordinate partnerships internally with branches to strengthen customer relations and overall CHR profitability
• Ensure the collection techniques and tools are of world-class quality
• Providing reporting and performing special projects for the Director of Collections and Procurement relating to collections status and cash flow
• Ensures all invoicing is executed correctly and is consistent with the needs of customers and RX governance
• Ensure the performance of all tasks is carried out in line with company policies, internal controls and Sarbanes-Oxley requirements

Skills: Accounts Receivable Management, Documentation and Reporting, Debt Collection Calls, Billing Issue Resolution, Customer Service Excellence, Internal Collaboration, Compliance with Governance Standards, Strategic Project Management

• Collect all outstanding balances from clients promptly.
• Prepare balance summary spreadsheets for parent/child accounts.
• Provide account reconciliations when requested.
• Review account notes and Great Plains screens to ensure the accuracy of dollar amounts to be collected.
• Perform follow-up calls and/or send collection notices to collect on outstanding balances.
• Negotiate and work closely with the Collection Manager on settlement offers and/or payment plans.
• Proactively escalate pre-suspension alerts to Bus
• Responsible for following up on missing checks, credit card issues, misapplied payments and incorrect payment data entry.
• Attend weekly/biweekly aging meetings with Bus.
• Minimize bad debt exposure by keeping 60+ past-due accounts at a minimum.
• Escalate large dollar payment issues to AR Management.

Skills: Debt Collection, Financial Reporting, Account Reconciliation, Data Accuracy Verification, Negotiation Skills, Payment Issue Resolution, Risk Management, Stakeholder Communication

• Uses independent judgment to make decisions in the best interest of the credit union.
• Ensures the collection department is following credit union policies.
• Recommends changes to collection processes
• Communicates or coordinates communication with members when necessary regarding the status of accounts.
• Recommends monthly charge-offs.
• Negotiates payment arrangements with members as necessary, including charged-off accounts.
• Coordinates transfer of information to attorneys or collection agencies on accounts that have been turned over for legal action.
• Keeps staff and management informed on important fraud updates, including training items
• Calling and emailing customers requesting payment status on past due balances in a professional and courteous manner
• Researching all credits, and balance dues in entirety and providing clear documentation to the customer and branches requesting resolution
• Follow the set escalation process on problematic accounts

Skills: Independent Decision-Making, Policy Compliance, Process Improvement, Member Communication, Charge-Off Recommendations, Payment Negotiation, Legal Coordination, Fraud Awareness and Training

• Experience in patient financial services, collecting services, or the insurance industry
• Experience with healthcare billing and/or collections
• Experience working in an inbound/outbound call center environment
• Proficient in Microsoft Office Suite – including Word, Excel, Teams and Outlook
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company-sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service
• Knowledge of or experience using the Claims Administrator billing platform
• Typing speed minimum of 40+ WPM
• Ability to multi-task with minimal supervision
• Requires strong interpersonal, verbal, and written communication skills

Qualifications: BA in Advertising with 3 years of Experience

• Strong problem-solving skills and excellent organizational skills. 
• Able to communicate effectively with individuals and groups representing diverse perspectives. 
• Comprehensive to expert proficiency with Microsoft product suite (MS Word, Excel, PowerPoint, etc.); basic knowledge and experience with electronic mail and calendaring systems. 
• Knowledge of HealthMedEx, Vision, e-Solutions, and Zirmed systems experience preferred. 
• Ability to type with speed and accuracy. 
• Ability to use other software to perform the essential functions of the job. 
• Possesses a high degree of personal accountability, responsibility, and independent decision-making 
• Abilities with the skills to interpret programs, goals, objectives, policies, and procedures of the organization in line with the mission, vision, and philosophy of THSC. 
• Ability to perform multiple duties and functions related to daily operations and maintain excellent customer service skills. 
• Ability to perform frequent detailed tasks and provide immediate service with frequent interruptions. 
• Ability to change and be flexible with work priorities.

Qualifications: BA in Finance with 5 years of Experience

• Collection experience
• Strong written and verbal communication skills.
• Computer skills, mainly Excel and detail-oriented and strong PC skills
• Excellent written and communication skills: phones, emails, and in-person
• Professional demeanor and ability to multi-task
• Possess a comprehensive knowledge of health insurance and governmental programs, regulations, and billing processes, e.g., Medicare, Medicaid, Social Security Disability, managed care contracts, and coordination of benefits 
• A combination of education and experience may be acceptable. 
• Past work experience includes experience within a Skilled Nursing Facility, hospital, or clinic environment, a health insurance company, a managed care organization,
• Be action-oriented, have business acumen, manage conflict well, be customer-focused, have high decision quality, flexibility to adapt to ongoing change, and have organizational agility. 
• Ability to work with minimal supervision and exercise independent judgment. 
• Demonstrates superior written and verbal communication and presentation skills appropriate for audience comprehension. 
• Well-developed communication skills, both written and oral, that may be used either in an on-site or virtual environment

Qualifications: BA in Business Administration with 4 years of Experience

• Strong computer skills, including working knowledge of Microsoft Windows and navigation, mouse and keyboarding skills
• Have experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
• Educated to higher / standard grade level and ICM qualification
• Previous experience ideally operating in busy accounts or customer service functions dealing with Governmental and Commercial customers
• Previous experience in troubleshooting and resolving transactional issues and interacting effectively with both colleagues and management
• Proven attention to detail and accuracy
• Relevant software application proficiency preferred (e.g. Oracle E1, SAP, CForia, etc.)
• Prefer an associate degree in business/accounting or equivalent work experience.
• Exhibit critical thinking skills and possess the ability to prioritize workload
• Bilingual/Spanish experience and please avoid using "See Resume" in prescreening questions

Qualifications: BA in Communications with 3 years of Experience

• Experience within Collections, Order to Cash, Accounts Receivable preferably within a high volume, high-value environment
• Strong computer skills including Excel to intermediate level (V-Lookup/Pivot)
• Excellent written and interpersonal communication skills
• Requires strong organizational and time management skills with the ability to manage multiple priorities
• Excellent analytical, problem-solving-solving, and decision-making skills
• Requires the ability to learn complex and constantly changing business rules
• Requires ability to develop and maintain strong relationships with clients and coworkers
• Efficient in ERP systems
• Attention to detail and demonstrated ability to follow standard procedures is a requirement
• General proficiency in Microsoft Word and Microsoft Excel preferred
• Experience promoting products and services

Qualifications: BA in Economics with 4 years of Experience

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy 
• Ability to keep all company-sensitive documents secure
• Live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service
• Requires all new hires and employees to report 
• Experience promoting products and services, bilingual/Spanish experience
• Proven analytical skills in basic accounts receivable and accounting policy
• Solid understanding of navigating basic office equipment and protocols
• Good time management/organizational skills
• Ability to utilize Microsoft applications, including Outlook, Word, Excel, Access, and PowerPoint
• Ability to work in a team environment
• Ability to work a flexible schedule, including overtime

Qualifications: BA in Marketing with 2 years of Experience

• Strong analytical and problem-solving skills.
• Able to change direction as project demand dictates.
• Comfortable with change and can alter tasks with guidance.
• Understand the central role the risk management function plays in the organization's environment.
• Respond to internal and external requests
• Adhere to policies, procedures, and instructions of management.
• Learn to identify and flag items non-compliant with regulations.
• Support multiple teams simultaneously.
• Function as a team player, work effectively in team settings.
• Show appreciation for others' help and lend a hand when needed to complete shared tasks.
• Good verbal and written communication skills
• Good decision-making and problem-solving skills

Qualifications: BA in Public Relations with 3 years of Experience

• A high level of proactivity in contacting customers to chase overdue debt is expected, especially in phone communication
• Initiative and organization skills are valuable to ensure the timely completion of a large volume of work
• Accuracy is required in performing all functions of this position
• Thorough working knowledge of relevant accounting systems, policies, and procedures
• Work independently as well as part of a team to meet common objectives.
• Basic computer and data entry skills.
• Strong organizational and prioritizing skills.
• Strong verbal and written communication skills.
• Seek information to understand customer needs.
• Communicate clearly and precisely.
• Listen carefully and ask questions to clarify understanding.
• Define issues accurately and identify the critical components.

Qualifications: BA in Advertising with 4 years of Experience

• Have customer service experience (within a call center environment)
• A willingness and desire to learn from the best in the industry and apply learnings to support customers throughout the customer lifecycle
• Be able to work in a quiet, private place
• Ability to hardwire (Ethernet) company-provided equipment directly to home router
• Experience working with large corporate ERP such as JDE or Oracle
• Customer service, dispute resolution, cash application research/ analysis, account reconciliation, and/or overall
• Accounts Receivable experience in a large manufacturing company
• High degree of comfort with numbers, and reconciliation of transactions and balances
• Awareness and understanding of SOX audit requirements in a publicly traded company
• Knowledge of MS Office Software applications, including Excel. Must exhibit intermediate Excel skills at a minimum
• Must be able to work independently with initiative in a fast-paced environment

Qualifications: BA in Finance with 6 years of Experience

• Have finance/accounting experience as it relates to the accounts receivable collection process and transaction management
• Tiered collection practice knowledge
• Knowledge and use of advanced electronic collection systems
• Knowledgeable with complex, integrated financial systems.
• Experience working within construction industry collections, especially with liens and bonds, preferred
• Detailed-oriented with good organizational, verbal and written communication skills in English.
• Proficient in Microsoft Office tools.
• Qualified applicants must be legally authorized for employment in the United States without current or future need for employer sponsored work authorization.
• Excellent communication and interpersonal skills, with the ability to work with all levels of department management and with customers in a highly professional manner
• Corporate culture based on integrity, respect, accountability and excellence
• Comprehensive training with numerous learning and development opportunities

Qualifications: BA in Business Administration with 3 years of Experience