• Review accounts receivable aging reports and contact customers (via phone and email) for payment
• Accelerate company cash flows by identifying process and system improvements to streamline collections and reduce days sales outstanding
• Monitor aging reports, follow up on delinquent accounts and send monthly account statements
• Proactively reach out to new customers upon sending the first invoice to ensure proper set-up
• Work closely with the Sales team on delinquent customer accounts
• Assist in applying cash receipts for customer payments
• Find and inform customers about unpaid accounts
• Receive and post payment to the customer's account
• Advise and follow up with customers on unpaid accounts
• Keep records and status of customer's account
• Research and resolve all issues with invoices and statements for focus accounts and escalations
• Monitor the invoicing process and align teams to correct any process discrepancies.

Skills: Accounts Receivable Management, Cash Flow Optimization, Aging Report Monitoring, Customer Onboarding, Sales Collaboration, Payment Processing, Customer Communication, Invoice Issue Resolution

• Reviewing open accounts for collection efforts.
• Conduct collection calls to collect Accounts Receivables.
• Mail correspondence to customers to encourage payment of overdue receivables.
• Negotiate customer disputes to resolve and document root causes.
• Provide customer service and develop relationships with internal/external customers and suppliers.
• Maintain accurate collection files. Maintain electronic collect notes for each customer account.
• Identify issues attributed to account delinquency and discuss them with the Credit Manager.
• Review and monitor assigned accounts and all applicable collection reports.
• Provide timely follow-up on payment arrangements.
• Participate in process improvement projects, and support other management directives as prescribed.
• Analyze collections data/ weekly metrics
• Work with Sales teams to ensure timely collection of outstanding balances.

Skills: Accounts Receivable Management, Collection Calls, Payment Negotiation, Dispute Resolution, Customer Service, Record Keeping, Delinquency Analysis, Process Improvement

• Contact customers (email, phone, and/or fax) regarding overdue accounts.
• Resolve/Research any disputed charges.
• Communicate with the credit manager regarding customer balances.
• Review files, records, and other documents to obtain information to respond to requests.
• May issue corrected invoices or research queries from customers.
• Scan all checks for deposit and post Cash Receipts.
• Yield to all Federal Fair Credit Reporting Act rules and regulations
• Guarantee the processing of payments
• Control inbound and outbound collections calls and correspondence
• Document all customer payments to the right reports
• Ensure bankruptcy filings are processed correctly when received
• Maintain and update customer files to ensure data integrity

Skills: Multi-channel Communication, Dispute Resolution, Credit Management, Record Review, Invoice Management, Cash Handling, Regulatory Compliance, Data Integrity Maintenance

• Handling inbound/outbound collections calls.
• Sending emails regarding delinquent accounts.
• Addressing vendor inquiries regarding payment.
• Maintaining customer files and recording all customer payments to the database.
• Discussing payment plans regarding delinquent accounts.
• Performing account reconciliations and resolving billing issues.
• Locate delinquent customer accounts through various means, e.g. skip-tracing, phone contact, written correspondence, and make arrangements for payment
• Manage all billing and reporting activities in line with deadlines
• Maintain quality customer service and a positive company image by resolving customer account inquiries
• Assist with garnishment administration and other special payroll deductions.
• Contact customers with past-due balances to collect payments.
• Resolve and research past-due accounts with disputed transactions.

Skills: Collections Management, Email Communication, Vendor Relations, Data Management, Payment Negotiation, Account Reconciliation, Skip-Tracing, Quality Customer Service

• Understand and perform all phases of the payroll process.
• Research and investigate payroll discrepancies.
• Research and apply problem-solving techniques for issues reported.
• Confidentiality of payroll records pay rate information and other wage regarding employees.
• Maintains strong relationships with customers
• Run weekly aging reports and maintain A/R collections spreadsheet on all accounts
• Monitor customer account details for non-payments, delayed payments and other irregularities
• Communicate with customers inquiring about past-due payments via phone or email
• Investigate and resolve customer inquiries
• Follow up with customers on a daily/weekly basis regarding past-due balances
• Maintain all customer web portals with correct billing information

Skills: Payroll Processing, Discrepancy Investigation, Problem Solving, Confidentiality Management, Relationship Maintenance, Aging Report Analysis, Customer Communication, Data Accuracy Maintenance

• Deal with a range of customers who are struggling financially and need support to get debt-free. 
• Work towards being fully compliant, supporting and rehabilitating the most vulnerable customers, and look to drive a positive customer experience
• Ensure to delivery the right options and outcomes for customers.
• Achieve high call quality, meeting compliance standards whilst delivering against agreed performance metrics
• Fully assessing the customers' circumstances and ability to pay while demonstrating empathy were applicable.
• Utilize all services and support that OVO and  3rd parties can offer to deliver the right outcome for the customer.
• Take ownership of customer issues and work hard to find solutions.
• Be the point of escalation when Care Agents can no longer offer support, making sure to take over all calls and be responsible for the customer
• Ensure all tasks are completed to a high standard with attention to detail.
• Must also show the capability to think creatively and develop solutions for members; and to present cases to Line Manager if outside agreed parameters.
• Follow up on inquiries, requests, or complaints, keeping customers updated about progress.

Skills: Financial Counseling, Compliance Adherence, Empathetic Communication, Performance Metrics Achievement, Problem Resolution, Escalation Management, Attention to Detail, Creative Solution Development

• Handle high call volumes
• Review open past-due accounts to determine issues that need to be addressed
• Make collection calls, compose written correspondence to customers, and generally keep lines of communication open to increase the odds of collecting the balance due
• Work with the credit and sales team to follow through collection of outstanding NSF checks either by working directly with customers or pursuing legal through the court system
• Work with Credit Manager to drive policy that decreases delinquencies
• Maintain book of business within defined KPIs.
• Provide reporting as required – top 20 accounts.
• Work with Sales team to resolve outstanding customer disputes
• Make required outbound calls to secure payments on delinquent accounts via credit card, payment promises, or negotiating payment terms.
• Review with management any uncollectable accounts that should be written off and turned over to outside collections. 
• Respond to all emails within 48 hours.

Skills: High-volume Call Handling, Account Review, Communication Skills, Team Collaboration, Policy Development, KPI Management, Reporting, Negotiation Skills

• Create a Collections Dashboard to plan collection strategy for the week/month, according to the Company’s policy and Department goals
• Contact clients with past due balances and secure payment for outstanding invoices
• Engage with other departments and follow through with the resolution of disputes/issues
• Performance account reconciliations and research unapplied cash, overpayments, etc.
• Maintain clear, concise, and complete notes on the status of each account, at the client level and invoice detail level
• Submit requests for invoice adjustments and invoice delivery via portal upload
• Perform bad debt reserve analysis every quarter, according to the Company’s policy
• Communicate with Sales/Operations/FP&A on account status and issues
• Interact with Billing and Cash Apps, to understand their processes and promote collaboration across the Quote-To-Cash organization
• Contribute with ideas/solutions for continuous improvement of collection processes
• Handling incoming calls, providing follow-up to other team members
• Participating in training sessions, workshops, and meetings to learn about products, services, and tools, i.e. computer programs.

Skills: Strategic Planning, Client Engagement, Interdepartmental Coordination, Account Reconciliation, Record Maintenance, Invoice Management, Financial Analysis, Cross-functional Collaboration

• Work a daily aging report to address all balances 60 to 120 days outstanding
• Daily customer contact to determine the status of payment
• Input ongoing, detailed collection notes in ADP in the CA function
• Provide backup to cash application personnel for ACH and credit card payments
• Assist customers with billing inquiries and account reconciliation
• Assist customers with parts or service disputes, serve as contact between fixed operations personnel and customers to resolve issues
• Forward requests for account information change to the credit desk
• Immediately advise management of disconnected phones, constantly busy, or other concerns regarding customer contact
• Immediately advise management of disputed billing or partial payment offers
• Monitor credit override requests from Microsoft Outlook from parts and service personnel for the assigned platforms as per the schedule
• Print request and backup information to present to the AR manager or Director for override approval/denial
• After the manager/director has made a credit decision, access the COV function in ADP and perform the override or change the invoice to cash as per management approval.

Skills: Accounts Receivable Management, Customer Communication, Detailed Record Keeping, Backup Payment Processing, Billing Inquiry Resolution, Dispute Mediation, Information Update Coordination, Decision Support

• Generate the first draft of the monthly AR report to include outstanding balances of 60-120 days and provide a payment status for each
• Reprint past-due invoices for the statement run
• Flag accounts in ADP for credit hold from Director/AR Manager generated monthly list
• Email the COD removal request to the Director/AR Manager and respond accordingly
• Make regular collection calls, establish and maintain customer relationships
• Resolve cash application discrepancies and research product return problems
• Resolve customer issues related to billing
• Regularly interact with the Regional Manager and sales representatives regarding the status of customers’ accounts. 
• Timely identify paid machines and ensure that customer and machine files are properly updated
• Update account status records and collection efforts.
• Suggest process improvements within Collections processes.
• Support all relevant audit requests.

Skills: Financial Reporting, Invoice Management, Credit Analysis, Communication, Customer Relationship Management, Problem Solving, Data Entry, Process Improvement

• Fluent in English and Arabic with excellent writing/editing, and verbal communication skills.
• Great phone manners and etiquette
• Excellent written and verbal communication skills
• Proven high level of confidentiality and professionalism
• Intermediate knowledge of functions &amp and formulas in Microsoft Excel
• Experience with GSuite, Slack, Quickbooks online and billing systems (Ordway, Netsuite, Zuora, etc)
• Ability to analyze customer accounts and make decisions based on those analyses
• Prior experience working with accounting software
• Fluent in German and English
• Problem-solving/conflict resolution/analytical skills
• Well-organized and able to prioritize tasks, and meet a strict deadline
• Good interpersonal and communication skills

Qualifications: BA in Finance with 3 years of Experience

• Strong command of English.
• Excellent oral and written communication skills, with the ability to deal tactfully, confidently, and ethically with both internal and external customers.
• Direct experience in a finance, accounting, or customer experience role, particularly in a Business-to-Business position.
• Strong problem-solving and interpersonal skills.
• Goal-oriented, motivated self-starter, with excellent organizational skills and the ability to handle several tasks.
• Strong PC skills with proficiency in Excel and experience with other Microsoft Office products: Word, PowerPoint, Outlook, Access.
• Fluent in Spanish and English
• Excellence in communicating and problem-solving
• Recent experience in a Collections or Credit Control role.
• Excellent knowledge of billing procedures.
• Knowledge of various collection techniques, MS Office and Odoo.
• Ability to work with targets, problem-solving and critical-thinking skills.

Qualifications: BA in Business Administration with 4 years of Experience

• Prior high-volume collections experience
• Ability to survey and make decisions regarding customer accounts
• Ability to communicate verbally and in writing effectively throughout all levels of the company
• Have a proven track record in collections or a desire to learn more about credit and collections.
• Experience in successfully balancing responsibilities while at the same time maximizing customer satisfaction is required or exposure to Customer service.
• Be able to build and maintain a successful partnership with Customers, Sales and other back-office groups.
• Be able to efficiently resolve complex issues with little direct supervision.
• Excellent written and oral communication skills
• Previous knowledge of Aria and SFDC and SAP knowledge
• Ambitious, self-motivated, energetic, committed, organized and proactive
• Flexible, fast learner, risk-taker, decisive and multi-task

Qualifications: BA in Accounting with 2 years of Experience

• Ability to thrive in a dynamic, fast-changing, growth environment
• Interacts productively in person and through technology with co-workers and team members
• Excellent oral and written communication skills
• Ability to work a flexible schedule which may include evenings and weekends from time to time
• Honest, ethical and able to maintain confidentiality in a business setting
• Computer literacy, ability to comfortably navigate new technology and competency in MS Office
• Previous use of Yardi Voyage
• Foundational knowledge in Microsoft Dynamics NAV
• Strong familiarity with Microsoft Excel and cash applications experience
• Solid understanding of commercial collections
• Prior experience working with accounting software

Qualifications: BA in Economics with 5 years of Experience

• Prior experience using accounting software and demonstrated knowledge of operational auditing
• Experience with Microsoft Excel
• Command of 10 Key Skills and adeptness in Microsoft Excel
• Billing Collection experience
• Proficiency in Accounts Receivable (AR) and have solid understanding of account reconciliation
• Prior high-volume collections experience
• Ability to analyze customer accounts and make decisions based on those analyses
• Excellent written, verbal and social communication skills
• Ability to build and maintain positive relationships internally and externally
• Possesses strong organizational skills and is detail-oriented

Qualifications: BA in Management with 3 years of Experience

• Experience in call center environment
• Fluency in French and English Language
• Ability to learn and adapt to new systems and software changes
• Strong working knowledge of external systems and PC-based internet and software applications (The Internet, Microsoft Office - Outlook, Word, and Excel)
• Ability to communicate effectively via email and phone using effective grammar and punctuation
• Well-developed sense of urgency and follow-through
• Ability to develop and maintain professional working relationships with co-workers and peers
• Ability to adapt to an ever-changing environment that requires flexibility, especially around processes and shifts (which are subject to change and which can include Saturday work and some late evenings)
• Have a passion for helping and resolving customer issues
• Good Negotiation skills.

Qualifications: BA in Marketing with 2 years of Experience

• Strong communication and interpersonal skills
• Effectively analyze customer accounts make decisions based on said analyses
• Prior experience working with collections/accounting software
• Well-founded grasp of Accounts Receivable (AR)
• Proficiency in consumer collections and proven knowledge of credit collections
• Commercial collections experience and solid understanding of Inbound and Outbound Calls
• Heavily-Outbound and consumer collections experience
• Customer Focus and Drive for Results
• Strong problem-solving solving, communication skills
• Excel at customer interaction and strong verbal (phone) communication skills

Qualifications: BA in Communication Studies with 4 years of Experience

• Have a general accounting background and be interested in collections.
• Experience working within an ERP system (will be applying cash receipts into NetSuite, may have to do research in NetSuite to clarify account details for the customers)
• Bilingual in French or Italian
• Basic to intermediate Excel skills and strong writing skills
• Excellent organizational, interpersonal and communication skills
• Ability to work with all levels of personnel within the Firm, including Business Unit Leaders, Directors and Chiefs.
• Experience with financial/billing software packages and finance/accounting operations
• Proficient in Microsoft Office, including strong knowledge of Excel
• Experience with Aderant Expert 
• Ability to work with all levels of personnel

Qualifications: BA in Information Systems with 3 years of Experience

• Fluency in both English and French (oral and written) is a prerequisite.
• Post-secondary Diploma or Degree in Business Administration, or related discipline.
• Banking / C.C. / Pmt. Processing Industry experience 
• Demonstrated commercial accounts receivable collection experience as an asset.
• Excellent PC and keyboarding skills, MS Office products, intermediate Word & Excel proficiency, along with a general and solid aptitude for technology.
• Excellent analytical, communication, and negotiation skills.
• Ability to provide a high level of customer service in a fast-paced environment.
• Ability to handle a high volume of tasks while maintaining attention to detail and prioritizing
• Proficiency in MS Office and strong knowledge of Excel.
• Aderant Expert Billing System experience.

Qualifications: BA in Finance with 4 years of Experience

• Be able to effectively analyze and make decisions on customer accounts
• Prior experience working with accounting software
• Have prior high-volume collections experience
• Command of Commercial Collections
• Experience with data entry and consumer collections
• General familiarity with Typing Data Entry
• Commercial collections experience
• Proficiency in Consumer Collections
• Excellent communication and organizational skills

Qualifications: BA in Business Administration with 5 years of Experience