Job Summary: 

• Extensive knowledge of collections and billing requirements for Inpatient, Outpatient and Ancillary Hospital services
• Verifies data for accuracy and understand basic knowledge of CPT/ICD-10 coding
• Knowledge of claims reimbursement and collections efforts with all Managed Care, Commercial, and Government insurance carriers
• Responsible for timely follow-up on outstanding claims, mitigating risk for timely filing denials
• Understands Managed Care calculators and claims reimbursement expectations
• Extensive communication with all insurance carriers
• Thorough understanding of strategic outcomes for claims reimbursement, including denials and appeals options
• Ability to interpret Managed Care Medical Policies
• Reviews and understands aging reports and work queues to determine collections protocols and process
• Understand electronic collections and billing requirements
• Perform reconciliations of customer accounts.
• Maintain backup function for other team members.

Skills on Resume:

• Collections Knowledge (Hard Skills)
• CPT/ICD-10 Coding (Hard Skills)
• Claims Reimbursement (Hard Skills)
• Timely Follow-up (Soft Skills)
• Managed Care Calculations (Hard Skills)
• Insurance Communication (Soft Skills)
• Denials Management (Hard Skills)
• Account Reconciliation (Hard Skills)

Job Summary: 

• Contact customers regarding delinquent accounts
• Work with customers to make payment arrangements to clear up account delinquency
• Enter payments and/or credits accurately; apply to customer accounts through proper program/systems
• Collect outstanding balances in the Recovery Portfolio
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in carrying out customer support functions
• Adhere to company privacy guidelines to ensure each customer's privacy
• Support the mission, vision and values of CorTrust
• Responsibilities and activities may change or be assigned at any time with or without notice
• Maintain customer contact information and activity notes in ERP systems.
• Report on collection activity and status.
• Escalate issues to Collections Process/Team Lead or Customer to Cash supervisor 

Skills on Resume:

• Payment Processing (Hard Skills)
• Account Reconciliation (Hard Skills)
• ERP Proficiency (Hard Skills)
• Customer Negotiation (Soft Skills)
• Ethical Judgment (Soft Skills)
• Adaptability (Soft Skills)
• Privacy Management (Soft Skills)
• Reporting Skills (Hard Skills)

Job Summary: 

• Research account issues and providing account resolution
• Establish and maintain relationships with providers and resolve collections issues with patient accounts
• Record information regarding the financial and collections status of customers
• Work with accounts receivable claims and provide problem-solving on account issues
• Identify and prevent risk and receivable-related loss to management
• Reviewing the status of client accounts and monitoring aging receivables
• Working with assigned partners to review their matters and determine action plans
• Communicating directly with clients to secure payments on a timely basis.
• Providing documentation and analysis to partners and clients
• Maintaining detailed records of steps taken to facilitate payments.
• Coordinating with the Collections team regarding assigned receivables portfolio and discussing strategy and escalation

Skills on Resume:

• Account Resolution (Hard Skills)
• Relationship Management (Soft Skills)
• Financial Record-Keeping (Hard Skills)
• Problem-Solving (Soft Skills)
• Risk Identification (Hard Skills)
• Accounts Monitoring (Hard Skills)
• Strategic Planning (Soft Skills)
• Client Communication (Soft Skills)

Job Summary: 

• Assist the team with researching, analyzing, and resolving client deductions and unapplied credits.
• Collaborate with various operation teams including the Billing Department and Finance Department regarding client deductions, cash receipts, collections and other projects.
• Performing regular collection calls
• Researching client credit history and worthiness to present to the Credit Manager for approval
• Collecting on accounts over 90 days past due and frequent phone and Email follow-up
• Enter information into pre-existing Excel sheets and maintain the integrity of the caseload
• Ensure letters, emails, and calls are dealt with and resolved to agreed SLAs and the highest standard
• Effectively collect arrears on accounts using all tools available whilst maintaining the sole of service and TCF – I&E forms, Agreed callbacks, Every Message and/or Trace activity
• Identify, manage, and resolve customer complaints to a high standard
• Carry out all actions according to the firms’ policy and Service Level Agreements
• Working closely with other colleagues to ensure that the business is focused on enhancing the customer and client experience while remaining compliant with its regulatory requirements

Skills on Resume:

• Research and Analysis (Hard Skills)
• Team Collaboration (Soft Skills)
• Collection Calls (Hard Skills)
• Credit Assessment (Hard Skills)
• Follow-Up Communication (Soft Skills)
• Excel Proficiency (Hard Skills)
• Customer Service (Soft Skills)
• Complaint Resolution (Soft Skills)

Job Summary: 

• Making outreach calls on outstanding accounts through phone calls and other means
• Preparing claims for mailing, faxing, or emailing
• Accept, and process payments over the phone and assist with other projects 
• Using and operating the following equipment: telephone, copier, fax machine, billing system, printers, calculator
• Reviewing the status of client accounts and monitoring aging receivables
• Assisting the team with researching, analyzing, and resolving client deductions and unapplied credits
• Communicating directly with clients to secure payments on a timely basis
• Providing documentation and analysis to partners and clients
• Maintaining detailed records of steps taken to facilitate payments
• Collaborating with various operation teams including the Billing Department and Finance Department regarding client deductions, cash receipts, collections and other projects
• Perform monthly bad debt review of customer base, making recommendations for reserves to be established

Skills on Resume:

• Outbound Communication (Soft Skills)
• Claims Preparation (Hard Skills)
• Payment Processing (Hard Skills)
• Equipment Operation (Hard Skills)
• Accounts Monitoring (Hard Skills)
• Research and Analysis (Hard Skills)
• Client Communication (Soft Skills)
• Record-Keeping (Hard Skills)

Job Summary: 

• Maintain contact with the patient population to resolve outstanding account balances
• Reduce delinquency for assigned accounts
• Arrange payment schedule, adjust insurance for billing purposes and/or request alternative methods of payment/charity funding
• Perform high volume inbound and outbound phone calls for collections
• Research accounts receivable issues and provide excellent customer service
• Promote a patient-centric approach to working medical collections
• Manage accounts receivable balances for hospital billing by reducing the AR to cash and processes surrounding AR
• Monitor and maintain a high level of productivity and quality of work to achieve monthly self-pay collection goals
• Act as the Refrigiwear point of contact for Customer collections
• Demonstrating the art of soft collections by providing friendly, helpful & courteous Customer service throughout the collections process while achieving desired results
• Provides information to management by assembling and summarizing data; preparing reports
• Present findings, analysis, and recommendations.

Skills on Resume:

• Patient Communication (Soft Skills)
• Accounts Receivable Management (Hard Skills)
• Payment Arrangement Negotiation (Soft Skills)
• High-Volume Calling (Hard Skills)
• Customer Service (Soft Skills)
• Patient-Centric Approach (Soft Skills)
• Productivity and Quality Monitoring (Hard Skills)
• Data Analysis and Reporting (Hard Skills)

Job Summary: 

• Constant and immediate follow-up with consumer recovery payment
• Be responsible for high-volume outbound calls (100-150 calls per day)
• Negotiate payment arrangements while maintaining a great customer experience.
• Constant email follow-up with consumers to structure and modify payments
• Uses available resources and management support to effectively and efficiently return delinquent accounts to performing status within the deadline and guidelines established.
• Ability to provide accurate and detailed notes on account activity
• Skip-tracing to locate consumers and assets.
• Document all calls and keep accurate records of account activity.
• Develop collections methods that consistently lead to achieving or exceeding company financial goals
• Work closely with team members to create ways to bring in revenue and find success as a team
• Provide timely follow-up on payment arrangements.

Skills on Resume:

• Customer Follow-up (Soft Skills)
• High-Volume Calling (Hard Skills)
• Negotiation Skills (Soft Skills)
• Email Communication (Soft Skills)
• Resource Utilization (Hard Skills)
• Detailed Record-Keeping (Hard Skills)
• Skip-Tracing (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Reviewing open accounts for collection efforts.
• Conduct collection calls to collect Accounts Receivables.
• Mail correspondence to customers to encourage payment of overdue receivables.
• Provide customer service and develop relationships with internal/external customers and suppliers.
• Review and monitor assigned accounts and all applicable collection reports.
• Work directly with customers to resolve outstanding invoice issues and residual balances, maximizing recoveries and minimizing write-offs
• Monitor dunning notices and initiate collections calls to delinquent customers
• Contact customers receiving the first invoice
• Create billing disputes and monitor through to resolution
• Interpret contracts to ensure proper management of accounts related to disputes, disconnects, and suspension of service
• Apply payments and credit memos in the accounts receivable system

Skills on Resume:

• Collections Management (Hard Skills)
• Communication Skills (Soft Skills)
• Customer Service (Soft Skills)
• Account Monitoring (Hard Skills)
• Problem Solving (Soft Skills)
• Billing Dispute Resolution (Hard Skills)
• Contract Interpretation (Hard Skills)
• Payment Application (Hard Skills)

Job Summary: 

• Corresponding via phone and email with clients to encourage payment of delinquent accounts
• Building ongoing relationships with external clients and internal sellers
• Working with clients to determine the reason for overdue payments and formulating a plan of action accordingly
• Reviewing contracts and terms of service with clients
• Documenting information about the financial status of the client and the status of collection efforts
• Receiving payment and posting amount paid to the client account
• Setting up and executing credit checks
• Assisting with balance sheet reconciliations for month-end close
• Review billed early termination charges and provide opinion on collectability
• Monthly reporting and other projects
• Promptly reply to the email request with the necessary information

Skills on Resume:

• Client Communication (Soft Skills)
• Relationship Building (Soft Skills)
• Problem Solving (Soft Skills)
• Contract Review (Hard Skills)
• Financial Documentation (Hard Skills)
• Payment Processing (Hard Skills)
• Credit Checks (Hard Skills)
• Balance Sheet Reconciliation (Hard Skills)

Job Summary: 

• Weekly client phone calls and emails (customer preference) on all accounts past due
• Weekly A/R reviews with Controller to discuss A/R aging and develop collection strategy for each past-due account
• Weekly A/R review calls with Branch Managers to review A/R aging and gain insight or request assistance on each past-due account
• Weekly focus on skipped or short-paid invoices and monthly generation of client statements
• Daily Cash postings from Lockbox and EFT
• Maintain and reconcile weekly VMS customer/talent reports to ensure all time is accounted for correctly
• Develop and train branches and onsite employees on the proper VMS process and maintain a best-practice training package to assist with new employee training
• Provide weekly A/R Agings and DSO reports to management specific to branches or areas of responsibility with highlights/focus points for review
• Provide a weekly account review showing interaction with customers and documented responses/notes
• Provide monthly credit evaluation reports to management to highlight at-risk customers and trends on the types of customers
• Provide weekly exception report showing billing corrections, VMS reporting exceptions/omissions and other miscellaneous errors/issues

Skills on Resume:

• Customer Communication (Soft Skills)
• Accounts Receivable Management (Hard Skills)
• Collection Strategy Development (Hard Skills)
• Invoice Management (Hard Skills)
• Cash Posting (Hard Skills)
• Reconciliation (Hard Skills)
• Training and Development (Soft Skills)
• Credit Evaluation (Hard Skills)

Job Summary: 

• Develop and maintain a weekly bad debt reserve report showing A/R write-offs as well as potential bad debt from at-risk accounts based on A/R research
• Provide monthly expense reports showing company spending by branch, employee and expense type to the Controller and branch managers
• Develop and maintain a detailed daily cash posting account showing customers and amounts paid to develop trend analysis for customer payment term reviews
• Processes manual reinstatement requests
• Provides requested documents to outside collection agencies
• Assists the AVP in gathering all documents needed to respond to legal inquiries
• Review daily cancellation reports generated and pull any cancellations that need to be reissued
• Identifies accounts pending cancellations without policy numbers and contacts agents or the market to secure policy numbers
• Identifies accounts that are canceling with large balances and makes phone calls to agents advising them to secure payments
• Assigns canceled accounts for all portfolios to individual Delinquency Management Analysts on a daily and weekly basis
• Review accounts with NSFs and identify if markets need to be contacted to disregard reinstatement requests

Skills on Resume:

• Bad Debt Analysis (Hard Skills)
• Accounts Receivable Management (Hard Skills)
• Expense Reporting (Hard Skills)
• Cash Posting (Hard Skills)
• Document Management (Hard Skills)
• Legal Documentation (Hard Skills)
• Attention to Detail (Soft Skills)
• Communication Skills (Soft Skills)

Job Summary: 

• Processes orders for all library material requests submitted to the department, performing tasks related to material acquisition through book vendors.
• Inventories all newly purchased library materials and assists with other materials such as federal documents as assigned.
• Accurately processes and inventories new library materials in varying formats including barcodes, spine labels, and Mylar jackets.
• Performs copy cataloging for new library materials, importing records into Evergreen ILS
• May perform post-cataloging tasks
• Digitizes selected print state government documents from the library collection.
• Scans existing printed state documents using a flatbed or document scanner, and save them according
• Established file naming structure and the proper workflow folder structure.
• Performs collection maintenance duties including, but not limited to shelving of new books, performing shelf reading and inventory, and processing items to be withdrawn.
• Participates in department planning and prepares monthly statistical reports.
• Assists in the evaluation of policies and procedures and provides input.
• Familiarity with the cataloging, serials, and/or circulation modules of an Integrated Library System (Evergreen).

Skills on Resume:

• Order Processing (Hard Skills)
• Material Acquisition (Hard Skills)
• Inventory Management (Hard Skills)
• Copy Cataloging (Hard Skills)
• Digitization (Hard Skills)
• Attention to Detail (Soft Skills)
• Workflow Management (Hard Skills)
• Team Collaboration (Soft Skills)