COLLECTIONS SPECIALIST SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Dec 02, 2024 - The Collections Specialist excels in communication and organizational skills, adept in both solo and team settings. Proficient with OCLC cataloging and MARC formats, they also handle digitization and scanning workflows effectively. Experienced in legal settings, they skillfully manage complex documentation and stakeholder communications.

Essential Hard and Soft Skills for a Standout Collections Specialist Resume
  • OCLC Cataloging
  • MARC Format Knowledge
  • Digitization
  • Scanning Workflows
  • Classification Schemes
  • Subject Headings
  • Cataloging Rules
  • Database Management
  • Technical Services
  • Document Handling
  • Communication
  • Organization
  • Collaboration
  • Adaptability
  • Problem-Solving
  • Attention to Detail
  • Time Management
  • Stakeholder Engagement
  • Initiative
  • Stress Tolerance

Summary of Collections Specialist Knowledge and Qualifications on Resume

1. BA in Finance with 3 years of Experience

  • Excellent communications skills and computer skills.
  • Excellent organizational skills.
  • Ability to work independently and collaboratively.
  • Proficiency with OCLC copy cataloging procedures
  • Familiarity with MARC format, cataloging rules, subject headings, and classification schemes.
  • Knowledge of digitization and scanning workflows and best practices.
  • Ability to keep up with technical service trends and recommend workflow improvements.
  • Experience with government documents and/or special collections.
  • Previous experience at a law firm and interfacing with partners and clients
  • Ability to communicate information to management and coworkers and physician offices
  • Ability to interpret reimbursement Explanation of Benefits

2. BA in Business Administration with 5 years of Experience

  • Collections experience, preferably in the telecommunications industry
  • Effective written and verbal communication skills
  • Proficiency in Excel and Word
  • Strong organizational skills, with attention to detail, accuracy and accountability
  • Ability to identify delinquency issues, recognize the root cause of the customer’s inability to honor agreed-upon terms, and take the appropriate timely action to resolve issues
  • Ability to maintain a high degree of professionalism when dealing with internal and external clients
  • Experience working with Oracle ERP and credit approvals
  • Comprehensive knowledge of NetSuite 
  • Ability to analyze and make decisions on customer accounts - Prior experience working with accounting software 
  • Credit analysis experience 
  • Strong communication and interpersonal skills 

3. BA in Accounting with 4 years of Experience

  • Excellent Customer Service (telephone skills), work performance and attendance
  • Ability to work independently and self-motivated
  • Demonstrated proficiency in Word, Excel, and various databases
  • Knowledge of Salesforce, and Great Plains applications
  • Strong work ethic, ability to work under pressure and maintain rapport with colleagues and clients
  • Strong analytical skills and familiarity with credit collections 
  • Great organizational and follow-up skills, as well as attention to detail
  • Excellent troubleshooting, creative problem-solving and strong analytical skills
  • Sense of urgency and ownership, possess strong decision-making skills
  • Knowledge of Salesforce Sales Cloud 

4. BA in Economics with 2 years of Experience

  • Experience in high volume invoicing, high dollar credit and collections, preferably in AEC-related industry
  • A strong work ethic with personal accountability, including the ability to take ownership of issues and see them through to resolution
  • A strong understanding of customer service and a demonstrated ability to collect past-due accounts while still maintaining positive relations with clients
  • AEC industry experience and an understanding of construction law is a strong advantage
  • Familiarity with MS Office, including intermediate skills in Excel and Word
  • Excellent organizational and time management skills, with a proven ability to prioritize and deliver on deadlines
  • Ability to achieve goals independently
  • Effective verbal and written communication abilities
  • Experience with Deltek Vision
  • Strong follow-up skills – follow up aggressively on project/process details and can understand and develop the “big picture”

5. BA in Communication with 6 years of Experience

  • Proficient in Microsoft Office and Google Suite, as well as a demonstrated ability to utilize financial applications within ERP software (i.e. SAP, Oracle).
  • Exhibits customer-focused behavior such as building positive relationships and strives to understand customer’s needs, both internal and external.
  • Ability to deal with difficult situations diplomatically and professionally.
  • Excellent analytical and creative problem-solving skills with the ability to make independent decisions based on investigation and judgment as well as the ability to discern when to escalate issues.
  • Excellent oral and written communication and interpersonal skills.
  • Ability to adjust communication methods based on customer situations.
  • A positive approach and willingness to learn coupled with the ability to work in a team environment.
  • Lives by Airgas safety programs, OSHA, and all related rules, regulations, and procedures that apply to this position’s responsibilities.
  • Ability to work evenings and Saturdays
  • Computer literate and strong communication skills

6. BA in Finance with 2 years of Experience

  • Demonstrate judgment, discretion, critical thinking, and relationship-building skills.
  • An intermediate level of experience with MS Word and Excel
  • Experience with an email messaging system, e.g., Outlook Lotus Notes, etc.
  • An intermediate level of experience with the internet
  • Ability to navigate in a Windows-based environment
  • Experience in B2B collections, managing high volume/amount AR Aging is mandatory
  • Excel advanced level (v-lookups, sum-ifs, pivot table, etc)
  • Experience in the billing function
  • Experience with large ERP systems preferred JDE, and Oracle Financials
  • Prior business-to-business, order-to-cash and/or business collections experience

7. BA in Business Administration with 4 years of Experience

  • Experience in one of the following areas: Customer Service, Collections, Sales Support.
  • Proficient in Microsoft Word, Oracle and CRM system knowledge
  • Above average proficiency in Microsoft Excel (Creation of formulas, sorting, filtering and general spreadsheet manipulation)
  • Excellent oral and written communication skills.
  • Ability to communicate with a diverse audience at various levels and all countries and cultures within the organization.
  • Strong SAP Skills, Microsoft Office (Excel, Word, PowerPoint), Internal controls (SOX), consumer products credit management
  • General Accounting ability, collaboration, effective communication, strategic influencing, and change management.
  • Ability to type at least 35wpm/5000kph and experience in B2B Collections.
  • Excellent communication skills (E.g.: oral and written).
  • Professional phone demeanor and strong mathematical Skills

8. BA in Accounting with 3 years of Experience

  • Persistent and goal-oriented.
  • Showing empathy, assertiveness, tact and resilience.
  • Self-motivated and taking ownership.
  • Commercial awareness and strong attention to detail.
  • A track record that demonstrates success and work stability
  • Strong written and verbal communication and English language skills
  • Prior experience working within an International and diverse environment
  • Good command of German, Spanish, Italian, or French (minimum B2)
  • Prior experience using Siebel, Oracle, or SalesForce
  • Prior experience working in the IT industry
  • Fluency in a non-English EMEA region language
  • Strong problem-solving skills

9. BA in Economics with 1 years of Experience

  • Proven experience in a service or sales phone-based role.
  • Previous experience in collecting payments
  • Experience working for a multinational company.
  • Previous experience in dealing with customers in a B2B environment.
  • Strong persuasion and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Self-starter who can work with direction but little supervision.
  • Solid organizational skills, including the ability to prioritize and multitask in a demanding environment.
  • Working knowledge of Microsoft Office Suite, including Excel and Outlook.
  • Willingness to go beyond the job description to meet business goals.
  • Excellent phone skills and ability to persuade and handle objections.

10. BA in Communication with 5 years of Experience

  • Experience in call center collections
  • Strong understanding of the Fair Debt Collections Practices Act (FDCPA)
  • Excellent negotiation and problem-solving skills
  • Passionate about helping people and experience in a metrics-driven environment
  • Availability to work a full-time flexible schedule including evenings and weekends
  • Financial Services and Collections Software (Katabat)  experience
  • First-party collections experience strongly 
  • Strong customer service mindset with the ability to solve it right the first time
  • Excellent written and verbal communication and negotiation skills, specifically with Sales and External Customers
  • Strong organization and time management skills, with demonstrated success in managing multiple priorities
  • Good working knowledge of SAP and Microsoft Office Excel

11. BA in Finance with 1 years of Experience

  • Have previous experience working in a customer-focused environment, with telephone/call centre duties ideally in a debt recovery/collections role
  • Have previous experience in Auto/Motor recovery experience
  • Be familiar with FCA regulation, data protection, and anti-money laundering principles
  • Excellent oral and written communication skills
  • Be punctual and flexible in adapting to changing environments based on role requirements
  • Be confident in using Microsoft Office such as Outlook, Excel and Word
  • Excellent team player who can work independently and adapt well to change
  • Compassionate, grounded, logical and objective and able to follow through on difficult decisions
  • Extensive collections experience, preferably global B2B.
  • Knowledge of the e-commerce and payments landscape
  • Ability to communicate in person and by email in a professional/effective manner.

12. BA in Business Administration with 3 years of Experience

  • Commercial credit and collections experience
  • Accounting software experience
  • Background in Consumer Packaging Goods
  • Intermediate to Advanced Excel skills and SAP experience 
  • Experience as a collector in collections or asset recovery practice.
  • Experience making and receiving a high volume of calls to negotiate debt settlements.
  • Working knowledge and understanding of FDCPA and other collections laws.
  • Strong problem-solving skills, effective analytical, organizational and communication skills
  • Attention to detail and demonstrated ability to follow management directives, policies and procedures, and any organizational changes.
  • Ability to follow and maintain strict compliance with office confidentiality, proprietary, discretionary policy, and cash handling policy under written agreement.
  • Strong computer skills including Outlook, Word, and Excel

13. BA in Accounting with 2 years of Experience

  • Strong Microsoft Office skills (Excel, Word, Outlook)
  • Customer-focused both internally and externally, strong attention to detail, the ability to multi-task, strong 10 key data entry, and excellent written and oral communication skills
  • Familiarity with insurance collections and healthcare business office experience.
  • Experience working in Accounts Receivable and overall experience working in a Collections capacity
  • Team player with a customer service orientation applied to both internal and external
  • Effective communication skills (Internally and Externally)
  • MS Office, in particular, proficiency with Outlook and Excel
  • Ability to problem solve and work independently
  • Excellent organizational skills and interpersonal skills
  • Business system knowledge, SAP

14. BA in Economics with 1 years of Experience

  • Experience in a finance, customer service, or collection background
  • Strong computer skills, proficient in Microsoft Office
  • Ability to work in a fast-paced environment
  • Ability to work independently and to adapt to a fast-changing environment
  • Strong attention to detail
  • Tact & diplomacy in dealing with internal & external clients
  • Strong analytic & research skills, including Skip Tracing.
  • Team-oriented with strong customer service & assertive collection skills.
  • Confident phone skills
  • Strong written & oral communication skills
  • Self-motivator while actively participating in a team environment

15. BA in Communication with 4 years of Experience

  • Experience in mitigation, collections, and/or default servicing experience
  • Strong negotiation and time management skills 
  • Working knowledge of mortgage documents, real estate settlements, and foreclosure timelines/requirements
  • Demonstrates strong customer service skills
  • Ability to work well in a fast-paced environment
  • Demonstrated effective listening skills
  • Detail-oriented with strong organizational skills
  • Ability to work well on a team and focus on results, and speak Spanish fluently
  • Experience working with Microsoft Windows applications
  • Experience with MSP servicing system 

16. BA in Finance with 4 years of Experience

  • Strong command of English.
  • Excellent oral and written communication skills, with the ability to deal tactfully, confidently, and ethically with both internal and external customers.
  • Direct experience in a finance, accounting, or customer experience role, particularly in a Business-to-Business position.
  • Strong problem-solving and interpersonal skills.
  • Goal-oriented, motivated self-starter, with excellent organizational skills and the ability to handle several tasks.
  • Strong PC skills with proficiency in Excel and experience with other Microsoft Office products: Word, PowerPoint, Outlook, Access.
  • Knowledge of additional European language and SAP A/R systems
  • Self-starter with a continuous improvement mindset to support best-in-class process automation
  • Strong team player, with the ability to find solutions to problems.
  • Demonstrated ability to learn with peers and others and support a culture of resiliency in a continuously changing environment

17. BA in Business Administration with 3 years of Experience

  • Fluency in English and another European language
  • Credit Control/ Customer support experience
  • Knowledge of SAP and Excel (advanced use).
  • Must demonstrate ability to use Microsoft applications specifically advanced Excel
  • Must be professional in appearance and manner.
  • Ability to handle multiple projects at once.
  • Required to interact professionally with customers and internal departments at all times.
  • Ability to work independently and as part of a team.
  • Strong oral and written communication skills.
  • Experience working at a freight company

18. BA in Accounting with 5 years of Experience

  • Intermediate working knowledge of all Microsoft software applications specifically Excel formulas and formatting
  • Experience with Outlook, Skype, and internet-based share point databases
  • Knowledge of Oracle financial system, McLeod, or other comparable ERP systems
  • Functional computer skills and comfortable with multitasking
  • Ability to work within many applications at once
  • Excellent written and verbal communication skills
  • Critical thinking and problem-solving skills
  • Capable of processing large volumes of workload every day
  • Ability to work independently
  • Previous transportation/logistics office experience
  • Experience in business-to-business collections 

19. BA in Economics with 3 years of Experience

  • Experience in a medical office setting. (i.e. ambulatory surgery center, hospital, doctor's office)
  • Knowledge of managed care payers and medical terminology 
  • Demonstrated proficiency and understanding of Microsoft Office, including Excel spreadsheets
  • Ability to prioritize, handle multiple projects simultaneously, and achieve goals on time
  • Ability to work independently with general guidance, as well as with cross-functional teams
  • Excellent written and verbal communication skills
  • Must be a self–starter and have the skill set to work in a dynamic and fast-paced environment
  • Must be able to handle difficult situations and the ability to problem-solve
  • Logistics industry experience
  • Detail-oriented with an aptitude for working with figures.

20. BA in Communication with 7 years of Experience

  • Experience with word processing, spreadsheet and presentation software.
  • Detail-oriented, strong verbal and written communication skills.
  • Previous experience in customer service, customer-facing, collections, call center or sales.
  • Knowledge of M&T Bank systems and NetSuite or other ERP program
  • Ability to speak clearly over the phone
  • Excel skills-moderate (use a spreadsheet to sort for information)
  • Microsoft, to construct emails to customers and proper grammar, communication skills, critical thinking.
  • Proficiency in MS Excel and SAP
  • High level of English and good communication skills.
  • Ability to prioritize, coordinate multiple tasks and work well under pressure
  • Good Problem solving and analytical skills
  • Ability to work with less supervision.

21. BA in Finance with 5 years of Experience

  • Hospital collections experience.
  • Keyboarding skills
  • Able to work quickly and efficiently, often under pressure.
  • Able to react calmly when patients are upset.
  • Works as a member of a team and can create complex professional reports and spreadsheets.
  • Working knowledge of investigative techniques and procedures used in securing information from legal and financial records, agencies, and individuals.
  • Working knowledge of the statutory recovery provisions relating to human services, institutions, legal settlements, guardianship, public defender fees, probate, guardian ad litems, return checks, fines and forfeitures, and other collections.
  • Working knowledge of collection law including the Wisconsin State Statutes and Administrative Code, the Federal Fair Debt Collections Practices Act, the Federal Fair Credit Reporting Practices Act, and the Bankruptcy Code.
  • Working knowledge of modern collection methods, techniques, and procedures including skip-tracing.
  • Working knowledge of litigation processes, legal methods of enforcement, and required court documents and filing requirements.
  • Working knowledge of computerized department program software, Internet access, and processing programs.
  • Ability to obtain information through interviews, research and investigation and securing of documents
  • Ability to analyze and organize information and make appropriate recommendations.

22. BA in Business Administration with 7 years of Experience

  • Experience in customer service or order management
  • Prior experience working in Salesforce or Oracle
  • Customer service or data entry experience.
  • Strong attention to detail and solid analytical/problem-solving skills.
  • Demonstrated strong organizational and time management skills.
  • Excellent communication skills - being able to communicate clearly and concisely, both orally and written.
  • Previous collections experience and proficiency in Excel.
  • Previous accounting experience doing similar work
  • Detail-oriented, good work ethic, great communication skills.
  • Proficiency in Great Plains and online banking functionality
  • Knowledge of billing and collection functions in the acute hospital setting.

23. BA in Accounting with 6 years of Experience

  • Prior collections, large-ticket consumer collection experience
  • Proficiency in Microsoft Office environment, including Word, Excel, Access and PowerPoint with demonstrated accuracy at 35-40 keyboarding speed
  • Excellent verbal and written communication skills
  • Attention to detail and keen listening skills and ability to persuade others
  • Ambitious, goal-orientated and self-motivated
  • Excellent communication skills (Verbal / Written)
  • Strong analytical and problem-solving/research skills with a high attention to detail.
  • Basic knowledge intermediate of MS Office, particularly MS Excel(Pivot tables, V/H Look-ups)
  • Ability to independently work as a contributing member in a high-paced and focused team with minimal directions.
  • Willingness to work in rotational shifts as per business requirements.

24. BA in Economics with 4 years of Experience

  • Creative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency and be a team player
  • Ability to deliver difficult news diplomatically
  • Ability to be assertive when reasoning and negotiating with customers
  • Ability to apply fundamental accounting knowledge to daily transactions
  • Ability to handle multiple assignments effectively managing time
  • An aptitude to learn new computer programs
  • Demonstrated communication skills (including active listening, writing, and emotional intelligence)
  • Detail-oriented with demonstrated administrative and organizational skills and the ability to prioritize and manage multiple assignments simultaneously
  • Ability to work independently with minimal direction
  • Ability to maintain confidentiality, use discretion, and make sound judgment

25. BA in Communication with 8 years of Experience

  • Commitment to excellent customer service
  • Strong attention to detail, goal-oriented
  • Ability to prioritize and manage multiple responsibilities and meet deadlines
  • Basic knowledge of MS Office Suite including Excel
  • Collections, Customer Service, or Billing experience
  • Proficiency in Microsoft Office applications with a focus on Excel
  • Preferred experience with Oracle EBS 12
  • Strong problem-solving and analytical skills
  • Must have attention to detail with an eye for accuracy
  • Strong Customer Service skills
  • Strong organizational skills with the ability to multi-task and work in a fast-paced environment.

26. BA in Finance with 2 years of Experience

  • Experience in Credit/Collections, Billing, Sales, or Customer Service
  • Proven problem-solving, negotiation, persuasion and decision-making skills
  • Strong communication and organizational skills
  • Demonstrate personal excellence including punctuality, integrity and accountability
  • Ability to demonstrate sensitivity and compassion in a difficult situation
  • Demonstrate resilience and adaptability in a fast-paced environment
  • Ability to work independently and in a team environment
  • Credit Control experience and financial analysis knowledge
  • Knowledge of SAP and fluency in English
  • Excellent verbal and written English and English communication
  • Demonstrated ability to problem solve, with the analytical skills to understand customers’ issues and work towards resolution.

27. BA in Business Administration with 4 years of Experience

  • Ability to work in a fast-paced metric-driven environment with proficient multitasking and navigation in a Windows environment.
  • Strong interpersonal, communication and listening skills
  • Excellent negotiation skills
  • Strong persuasion and problem-solving skills.
  • Required set of languages: Czech, Slovak, Italian, English, Spanish
  • Excellent customer service skills including clear communication, fast responses, and quick thinking.
  • Excellent written and verbal communication skills
  • Self-starter who can work with direction but little supervision.
  • Solid organizational skills, including the ability to prioritize and multi-task in a demanding environment
  • Working knowledge of Microsoft Office Suite, including Excel and Outlook.
  • Flexibility to work day, evening and weekend schedules

28. BA in Accounting with 3 years of Experience

  • Knowledge of accounts receivable, delinquency management and bad debt recovery
  • Knowledge of Oracle financial applications, People Soft Campus Solutions or another enterprise system, web browsers and proficiency in Microsoft Office, including Excel, Word and Outlook applications
  • An understanding of accounting principles, math skills and the ability to analyze financial data to make informed decisions 
  • Knowledge of FERPA, Regulation F, Federal Perkins Loan Program, Title IV and other federal regulations applicable to student accounts
  • Extremely organized and detail-oriented
  • Experience in exceptional customer service
  • Deal with situations and issues proactively and persistently
  • Property Management experience 
  • Strives to consistently meet and exceed service standards
  • Excellent verbal communication skills 
  • Ability to work well using office electronic tools, basic accounting and math skills, excellent written and verbal communication abilities

29. BA in Economics with 5 years of Experience

  • Assertiveness in handling difficult conversations
  • Excellent negotiation, influencing and resourcefulness skills
  • Analytical and problem-solving skills with strong attention to detail
  • Outstanding organizational skills
  • Navigate multiple systems and digital tools to service Customers
  • Confidence to work in a virtual environment.
  • Previous collection experience and/or customer service experience.
  • Positive customer service aptitude with strong interpersonal skills and the ability to influence others positively.
  • A team player can work effectively in an open-concept office environment.
  • Sound organizational skills with a strong sense of urgency to work efficiently in a fast-paced environment.
  • Strong administrative skills: working knowledge of Microsoft Word and Outlook, proficiency in Excel and the aptitude to learn new systems quickly.

30. BA in Communication with 5 years of Experience

  • Fluent in French and English is mandatory
  • Effective business writing and professional communication skills.
  • Collections experience including interaction with a large customer base.
  • Strong communication, problem-solving and analytical skills
  • Demonstrated Effective Customer Service Skills.
  • Previous negotiation skills are strongly preferred
  • Demonstrate personal excellence by remaining positive and resilient in difficult situations
  • Able to demonstrate empathy whilst being assertive to achieve the required outcome
  • Display a passion to serve by delivering outstanding service in every interaction with Customers
  • Ability to work in a fast-paced environment as well as multitask and re-prioritize regularly
  • Strong interpersonal, communication and listening skills
  • Strong verbal and written communication skills

31. BA in Finance with 1 years of Experience

  • Knowledge of operational accounts receivable processes
  • Excellent customer service skills to provide best-in-class service
  • Must be able to meet or exceed deadlines with a strong attention to detail
  • Strong ability to prioritize and organize work effectively
  • Strong, effective communication skills
  • Must be able to collaborate and communicate effectively
  • Highly organized, self-disciplined and able to work in a fast-paced environment
  • Critical thinker, able to implement scalable processes
  • Strong organization skills with exceptional attention to detail and follow-through
  • Experience with SaaS and or technology firms with high volume and growth
  • Excellent knowledge of Dutch, both spoken and written
  • Knowledge of MS Office (Outlook, Word, Excel)
  • Customer service orientation and excellent communication skills

32. BA in Business Administration with 3 years of Experience

  • Ability to use independent judgment and to manage and impart confidential information
  • Ability to sort and/or distribute mail
  • Ability to read, sort, check, count, and verify numbers
  • Ability to interact and communicate with people over the telephone, often in stressful situations
  • Clerical, word processing, and/or office skills
  • Excellent communication and Customer Service skills
  • B2B working experience
  • Resilient in a fast-paced, changing environment
  • Excellent Microsoft Office Suite skills (Word, Excel, PowerPoint)
  • Experience with SAP and Axapta ERP software, analytical and collaboration tools
  • Proactivity, responsibility and punctuality

33. BA in Accounting with 2 years of Experience

  • Very reliable with the ability to complete tasks with minimum supervision, without need for follow-up, communicates results
  • Multi-task with frequent interruptions demonstrating initiative and good judgment
  • General knowledge of office practices/procedures and office equipment
  • General knowledge of collection laws and regulations
  • Intermediate computer skills with experience in all Microsoft Office software
  • Experience in commercial collections with strong knowledge of the collection process
  • Ability to negotiate (i.e. ability to use complete information to negotiate the best arrangement)
  • Computer literate with the ability to meet daily productivity and quality standards
  • Primarily office environment spent in front of a computer screen (entering and looking up data)
  • Workspace requires employees to be on the phone at least 90% of the day making and receiving calls
  • Records maintenance skills

34. BA in Economics with 3 years of Experience

  • NetSuite experience and ability to prioritize and multitask
  • Strong written and communication skills
  • Deadline and detail-oriented
  • Prior collections, Billing, or coding experience.
  • Strong oral and written communication.
  • Required knowledge of Microsoft applications.
  • Possess a proactive, progressive, positive attitude
  • Excellent communication, written, verbal, interpersonal and problem solving and analytical skills
  • Accurate computer and math skills
  • Ability to work as a team and prioritize based on what is best for the company and its goals
  • Strong organizational skills and detail-oriented

35. BA in Communication with 5 years of Experience

  • Easy-going personality, attention to details
  • Working knowledge of collection laws and regulations
  • Great verbal and written communication and people skills
  • Have corporate collections experience and knowledge of Billing and Collections procedures
  • Accounts Receivable experience
  • Excellent written and verbal communication skills and proficiency with MS Office suite
  • Netsuite experience or comparable ERP system 
  • Have good written and verbal communication skills
  • Have a high Native level of Italian or German and a Fluent level of English
  • Have excellent customer service skills
  • Have experience in a shared service environment
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