COLLECTIONS MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Dec 01, 2024 - The Collections Manager excels in advanced Microsoft Excel and financial reporting systems like SalesForce. This role demands strong analytical skills and the ability to manage multiple tasks efficiently under tight deadlines. With excellent communication and organizational skills, the manager effectively navigates cross-functional environments.

Essential Hard and Soft Skills for a Standout Collections Manager Resume
  • Financial Reporting
  • Advanced Excel
  • Salesforce Proficiency
  • Debt Recovery
  • Credit Analysis
  • Legal Compliance
  • Data Management
  • Accounting Principles
  • Risk Assessment
  • Negotiation Techniques
  • Communication
  • Problem Solving
  • Adaptability
  • Decision Making
  • Leadership
  • Conflict Resolution
  • Time Management
  • Stress Management
  • Team Collaboration
  • Organizational Skills

Summary of Collections Manager Knowledge and Qualifications on Resume

1. BA in Finance with 5 Years of Experience

  • Prior relevant experience 
  • Advanced Microsoft Excel skills 
  • Strong critical thinking and analytical skills, desire to learn processes from beginning to end
  • Knowledge of and experience with financial reporting systems, preferably SalesForce
  • Excellent written and verbal communication skills
  • Demonstrated ability to work cross-functionally in hands on capacity
  • Ability to manage multiple tasks in a fast-paced environment
  • Ability to work effectively under tight timelines and schedules
  • Proactively and effectively communicate project status and challenges encountered
  • Excellent organizational skills, the ability to handle multiple priorities effectively, analyze problems and implement appropriate solutions, and assimilate information quickly.

2. BS in Accounting with 4 Years of Experience

  • Museum experience including collections management activities encouraged.
  • Experience conducting a breadth of work in collections and exhibits.
  • Demonstrated experience managing the care, preservation, and documentation of museum collections, especially in museum registration, collections management software, object handling and housing, loan procedures, and exhibition installation.
  • Excellent project management skills.
  • Thorough knowledge of collections management standards and best practices.
  • Exceptional written and oral communication skills.
  • Energetic, personable, courteous, and professional when engaging visitors and the community.
  • Flexible and adaptable
  • Be a team player while completing projects in a timely and professional manner despite interruptions.
  • Have a high attention to detail that requires minimal oversight and correction.
  • Be open to suggestions and actively strive for best practices in the museum and non-profit fields.
  • Experience with Microsoft Office

3. BA in Business Administration with 6 Years of Experience

  • Experience in building collection plans.
  • Experience in supporting ISR/Production missions
  • Experience with receiving RFIs to include reviewing, adjudicating requests for acceptance, prioritization, and resourcing
  • Capable of initiating spin-off RFI's for Collection Management efforts to task an ISR system to get the required information and process and prepare a product for dissemination.
  • Able to surge support during two exercises per year.
  • Must have active TS/SCI clearance, CI Polygraph is eligible.
  • Experience with the bi-lateral (ROK-US) Korean environment.
  • Familiar with the Status of Forces Agreement (SOFA) for Korea.
  • Strong knowledge of bankruptcy and insolvencies
  • Experience with: Workday Financials, Salesforce, Operative, One, SAP 

4. BS in Economics with 3 Years of Experience

  • Experience with Past Perfect software is desirable.
  • Experience directly related to the duties and responsibilities specified. 
  • Experience in an equivalent position managing a medium to large collections. 
  • Experience working with archaeological and/or ethnographic collections and working with repatriation and NAGPRA. 
  • Experience with collections facilities management 
  • Ability to work independently while developing functioning teams among staff.
  • Excellent interpersonal, verbal, and written communication skills to deal with all levels of staff, hospital personnel, physicians, volunteers, and donors.
  • Proficient with Microsoft Office applications.
  • Advanced Excel an absolute minimum
  • Have a disciplinary process and procedures

5. BA in Management with 7 Years of Experience

  • Knowledge of standard museum practices including cataloguing, preventative conservation, storage and exhibition practices
  • Knowledge of current laws and regulations concerning museum collections management including knowledge of copyright, fair use, and licensing images
  • Ability to work with diverse communities and to successfully navigate interactions requiring collaboration, cultural sensitivity, and confidentiality.
  • Excellent organizational and communication skills and the ability to effectively prioritize, meet deadlines, and perform multiple tasks
  • Proven collections-based project management skills
  • Ability to maintain accurate records and documents including knowledge and use of museum collections databases
  • Excellent leadership skills
  • Ability to be flexible and work collaboratively in a team environment
  • Ability to formally train and supervise others
  • Student/Faculty/Community engagement experience highly desirable.
  • Experience with the Native American Graves Protection and Repatriation Act (NAGPRA) highly desirable.

6. BS in Information Systems with 2 Years of Experience

  • Possess a broad and technical knowledge of consumer collections/lending
  • Working knowledge of the credit union philosophy
  • Able to tactfully and professionally handle member objections
  • Ability to work under a deadline
  • Strong interpersonal skills with the ability to build relationships with various levels of management and staff
  • Must be capable of working agreed work shift in the Collections Department and of occasionally working before/after the work shift
  • Experience in leading teams and driving performance in collections, operations, contact centers, or related industry
  • Strong negotiation skills and fluent in English and Portugese
  • Proven ability to work effectively with individual contributors, management, and cross departments
  • Working experience in an international environment
  • Possibility to work remotely, in the office, or in a hybrid model

7. BA in Finance with 6 Years of Experience

  • Experience in related credit/collections/Accounts Receivable 
  • Excellent phone skills and excellent interpersonal skills
  • Good written and verbal communication skills
  • Excellent multi-tasking and time management skills
  • Able to prioritize independently and meet deadlines
  • Detail-oriented with excellent record-keeping
  • Learn quickly, independently, or with little supervision
  • Is comfortable in high-pressure situations
  • Excellent research and problem-solving skills
  • Observe and suggest ways to improve efficiency in the department
  • Proficiency in Word and Excel

8. BS in Accounting with 5 Years of Experience

  • Collections experience and project integration experience
  • Strong working knowledge of process flows and understanding of database systems
  • Excellent communication skills, both written and verbal, including enhanced ability to negotiate effectively
  • Strong working knowledge of contracts as it relates to the management of collection
  • Demonstrated ability to collaborate effectively with internal or external business leadership
  • Strong working knowledge of security instruments and intricacies and management
  • Excellent leadership, influencing & executive engagement skills
  • Advanced business presentation skills
  • Experience in collections, project integration
  • Knowledge of business systems 
  • Knowledge of systematic collection tools 

9. BA in Business Administration with 5 Years of Experience

  • Experience in management/supervisory experience in collections or call center environment
  • Excellent verbal and written communication skills
  • Proficient computer skills with the ability to analyze data and translate it into meaningful actions
  • Ability to work under pressure in a fast-paced work environment
  • Must be self-directed, organized, and detail-oriented
  • Knowledge of state and federal collection laws
  • Experience in managing, coaching, and motivating others in a metrics-driven environment
  • Ability to motivate team members and cultivate a positive culture to help team members achieve success
  • Ability to engage with senior leaders and attorneys and present the team’s performance in a highly professional manner
  • Ability to handle multiple tasks, large and small, simultaneously and meet deadlines

10. BS in Economics with 4 Years of Experience

  • Experience managing APAC Collections operations and in a leadership role
  • Experience with a large, fast-growing, multi-national company
  • Proven ability in managing a diverse team, leadership experience in optimizing employee engagement, growth outlook, and passion for developing talent
  • Highly collaborative team player with the ability to work with regional and global teams
  • Experience working with systems & tools and demonstrated deployment of digital finance technologies such as analytics, machine learning, robotic process automation, etc
  • Strong business acumen, stakeholder management skills, and ability to negotiate effectively with internal business stakeholders and customers up to C-suite level
  • Experience managing vendors/ working with BPO models
  • Ability to operate in a fast-paced environment, as well as navigate through changes, ambiguity, and highly-matrix structure
  • Experience working with attorneys and in the personal injury and/or collections industry 
  • Excellent verbal and written communication skills, prior negotiation experience 

11. BA in Management with 6 Years of Experience

  • Must have an active TS/SCI clearance. 
  • Knowledge of the all-source requirements and productions process
  • Self-motivated and possess strong written and verbal communication skills. 
  • Experience with Joint Preparation Intelligence of the Operational Environment (JIPOE)
  • Experience within the Space Intelligence Enterprise (SIE)
  • Understanding joint publications and reporting procedures to meet IC standards
  • Experience and understanding of working in Joint command environments
  • Ability to apply Intelligence Community (IC) and DoD classification guidelines and procedures
  • Experience with software tools, MICROSOFT Office, Adobe Acrobat, Google Earth, Modernized Integrated Database (MIDB), Intellipedia
  • Experience in working with Microsoft Office products, especially Excel, data analysis 
  • Bi-lingual: English and Spanish helpful

12. BS in Information Systems with 3 Years of Experience

  • Detailed understanding of the customer-to-cash process from client onboarding, contract management, billing, collections, and cash application.
  • Skilled user of the Getpaid software and underlying workflows 
  • Good with numbers and figures and an analytical acumen
  • Fluent English speaker, accurately able to read and write English and to communicate effectively
  • Demonstrates clear leadership over those they manage and shape future decisions
  • Adapts to changing objectives and priorities to deliver results
  • Knowledge of key business process technologies, including Enterprise Resource Planning (ERP) systems
  • Self-disciplined with ability to work independently and under stress and pressure, target and result driven, energetic and driven with a real hand on approach to the job
  • Experience in managing large teams
  • Ability to identify and diagnose continuous improvement opportunities
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