• Identify area of weakness in the staff performance, provide training so as to increase staff productivity
• Negotiate with customers for out of court settlement and offer solutions to meet obligations to the company in cases wherein foreclosure initiated.
• Prepare regular and comprehensive reporting/MIS reflecting delinquency status and team performance
• Ensure expenses are reviewed and controlled to be in line with expected budgets·
• Assist Head of Collections in formulating policies and procedure that govern the department overall framework and functioning
• Ensure adherence to established procedures and policy at department / organizational level
• Adhering to the CB of UAE Notice regarding Consumer Protection Standards throughout the debt collection process.
• Perform regular and ad hoc responsibilities assigned by the Head of Collections.
• Responsible for monitoring and overseeing performance of the 3rd party Collections team, ensuring compliance with credit and collection policy, process and Service Level Agreements (SLAs)
• Provide advice and guidance to business stakeholders to assist with unlocking specific collection issues or resolving disputes

Skills: Performance Improvement, Negotiation, Reporting, Budget Management, Policy Formulation, Compliance Monitoring, Regulatory Adherence, Stakeholder Engagement

• Assist the Head of Collections in formulating departmental and portfolio management strategies to support alignment with the corporate strategy
• Manage and improve the value of the Collections portfolio
• Project delinquency and loss rates and other financial indicators on a monthly basis
• Attend customer complaints and take proper actions to ensure improvement in the number of complaints and customer satisfaction
• Review strategy on a periodic basis and ensure alignment with the corporate strategy
• Track portfolio performance and provide feedback where required Identify problem accounts / early warning and implement remedial action
• Coordinate with internal departments to address and resolve matters that impact Collections efficiency and productivity
• Conduct capacity plans and ensure that adequate resources are in place to maximize efficiency
• Monitor performance of the collection team against targets
• Manage, motivate, and train staff to ensure collections are optimized 

Skills: Strategic Development, Portfolio Management, Financial Forecasting, Customer Complaint Resolution, Strategy Review, Performance Tracking, Cross-Departmental Coordination, Capacity Planning

• Manages and analyzes divisional A/R (collections) and monitors payment trends.
• Plans strategy to optimize results for each division/physician.
• Reviews documentation from payors to determine why claims have not been paid, contacts payors accordingly.
• Ensures appropriate follow-up is completed to fix claims, resubmit, write off, etc.
• Identifies issues that require attention (i.e., Front end, Payor & Contracting) and develops plan for addressing.
• Determines the status of invoices for collection, denial, suspended, and partial payments.
• Works with Contract Managers to provide support for legislative efforts.
• Monitors success and makes modifications to optimize collections.
• Provides input to update collection model.
• Provides information to physicians and Office Managers.
• Provides additional malfunction in other areas such as Operational, Administrative, and Customer Service

Skills: Accounts Receivable Management, Strategic Planning, Documentation Review, Claims Resolution, Issue Identification, Invoice Management, Legislative Support, Performance Optimization

• Manages staff to meet departments overall achievement of cash targets, account receivable goals, and quality and productivity measures.
• Maintains current knowledge of regulation, state laws, and insurance requirements for the healthcare services provided in the hospitals.
• Consistently monitors collections by payer requirements to ensure maximum reimbursement.
• Monitors reports and key performance indicators to ensure client success.
• Monitors all A/R from end to end working with clients, payers, and internal stake holders for resolution.
• Corresponds with clients in answering questions on services and collection matters, recommending further action required for all delinquent accounts, and proactive.
• Understanding of medical terminology and claim forms.
• Advanced understanding of healthcare related federal, state, and health plan guidelines.
• Ensure efficient collections, resolve customer payment issues, maximize cash flow, reduce overdues, and minimize bad debt write-offs
• Undertake root cause analysis to identify gaps in processes and/or methodologies to eradicate collection delays and minimise sources of disputes

Skills: Cash Flow Management, Regulatory Knowledge, Reimbursement Optimization, Performance Monitoring, Stakeholder Coordination, Client Communication, Medical Billing Expertise, Process Improvement

• Manager employee performance, assesses training requirements, evaluates individual training needs, and promotes the development of effective team relationships
• Manages resources across all teams to achieve service and relationship goals to include supervision of internal employees, contractors and managing third party vendor relationships
• Implements and monitors processes and performance standards
• Provides feedback for improvements to process and product owners
• Identifies and manages existing and emerging risks that stem from business activities and the job role
• Achieve optimal productivity through managing workload volumes, staffing, and training needs, and identifying and implementing appropriate solutions
• Ensures Bank requests are completed in accordance with prescribed policies, procedures, guidelines, and regulations
• Maintains expert knowledge of one Bank product and expands knowledge to additional products
• Responsible for leading and developing the team of Q2C Credit and Collections Analyst
• Monitor Customer Performance Indicators (CPIs) and Key Performance Indicators (KPIs)

Skills: Performance Management, Resource Allocation, Process Implementation, Continuous Improvement, Risk Management, Productivity Optimization, Regulatory Compliance, Product Expertise

• Manage a key delinquency collections team including individual performance management, coaching, setting weekly/monthly targets over a broad range of KPI’s from talk time to cash collected and tracking performance against these targets.
• Developing team and setting long term progression goals to enhance career
• Identify areas for improvement and work with supporting teams/colleagues to develop, with root cause analysis & improvement plans
• Support & coach peers with day to day responsibilities of running the team, such as: hiring, writing/updating process/guidance for Collections Advisors
• Support and work with the Senior SMB Collections Leader with planning and initiatives on a short, medium and long term roadmap
• Deputising for Senior SMB Collections Leader – taking on key responsibilities/stakeholder management
• Liaise and build a partnership with wider Global Collections / Global Operations to work effectively across the teams
• Serve as a key resource to the organization for compliance management

Skills: Performance Management, Team Development, Process Improvement, Peer Coaching, Strategic Planning, Stakeholder Management, Cross-Functional Collaboration, Compliance Oversight

• Review listing of outstanding receivables to ascertain the status of collections, outstanding balances and to evaluate the effectiveness of current collection policies and procedures
• Be visible and accessible in the department to motivate, answer staff questions and monitor productivity
• Audit delinquent accounts considered to be uncollectible
• Ensure maximum collection efforts have been utilized
• Review and provide recommendation to the Revenue Director to approve or deny adjustments
• Create accurate and timely financial reports as well as monitor the percentages of aged accounts
• Create tools to facilitate monthly analytical review procedures
• Create legislation to enter validated refunds into the legislative cycle
• Develop a cohesive and supportive high performance team environment including setting team goals and objectives, harmonizing methodologies, cross training, fostering overall team spirit, and delivering results
• Synchronize code enforcement and revenue audit personnel to continuously improve the collections process

Skills: Collections Analysis, Staff Management, Financial Auditing, Debt Recovery, Policy Recommendation, Financial Reporting, Analytical Tool Development, Legislative Drafting

• Lead a team of repayment associates lased of focused on maximizing Rain's consumer repayment rate
• Recruit, hire, and train repayment associates, ensuring adequate staffing levels as we scale to 5m+ users
• Implement credit policies and procedures that are in line with Rain's values
• Develop team goals in line with business OKRs and manage associates to continually meet and exceed goals
• Monitor financial risk of receivable portfolio and advise financial leadership of changing bad debt
• Understand and deploy the best tools/methods to effectively communicate complexities to both customers and cross-functional teams
• Prepare timely & accurate reports with the Finance team
• Act as a key point of contact for contracted external auditors
• Identify opportunities to further; improve efficiency and effectiveness of processes, procedures, and information reporting
• Conduct training sessions, coach and educate associates regarding City of Atlanta philosophies to reach objectives
• Monitor employee performance, provide regular performance feedback and complete am mid-year and annual performance reviews

Skills: Team Leadership, Recruitment, Policy Implementation, Objective Setting, Risk Management, Communication, Financial Reporting, Audit Coordination, Process Improvement, Performance Management

• Develop and maintain effective and efficient collection processes
• Assist insureds, agents/brokers, internal staff and external collection agencies with the resolution of collection issues
• Review and approve premium write-offs, payment plans, settlements and other billing adjustments, per authority limits
• Support the premium audit, underwriting, agency distribution, customer service and information technology departments, as required
• Responsible for department reporting/analysis - accounts receivable aging, vendor performance, bad debt accounts and associated fees and costs, etc; monitor dashboards and key performance indicators for the collections team
• Manage relationships with external collection agencies
• Provide support to external collection agencies during mediation or litigation
• Serve as a subject matter expert regarding collections workflows and associated system functionality; maintain in-depth knowledge of the billing workflows and associated system functionality
• Ensure adherence to/compliance with all state and federal regulations as well as all company collection related policies

Skills: Process Optimization, Stakeholder Communication, Financial Authorization, Interdepartmental Support, Financial Reporting, Agency Relationship Management, Legal Support Coordination, Regulatory Compliance

• Responsible for the collections customer and competitor focus
• Create a seasonal plan for the concept to achieve the best mix of core, current fashion and latest trend together with concept designer – securing the perfect mix of current fashion and Monki basics
• Together with business controller set strategy for budget on department level
• Constantly review the assortment and act on new tendencies and sales, seeking new sales opportunities
• Responsible for the department’s timeline and to review products and overall assortment prior to purchase decision
• Assist with customer chargeback disputes and verify proper reporting and recognition of chargebacks in general ledger
• Generate, maintain and review accounts receivable and aging reports for review by management
• Assist in reconciling the accounts receivable ledger to general ledger
• Assist with month-end revenue recognition reporting
• Assist with other ad hoc accounting and month-end duties

Skills: Trend Analysis, Budget Management, Assortment Planning, Sales Strategy, Timeline Management, Chargeback Handling, Accounts Receivable Maintenance, Financial Reconciliation

• Experience in any Client-facing role.
• Confident, and persuasive with excellent communication skills is a must-have.
• Fluent in Thai & English
• Experience in Driving Collection, Local Laws, and Recovery Agencies 
• Ability to define issues, collect data, and create resolutions
• Professional attitude and work ethic
• Knowledge of state and federal regulations impacting the servicing of all loan types
• Ability to obtain NMLS licensure and maintain eligibility for licensure under the SAFE Act
• Strong managerial, communications, and business writing skills.
• Thorough knowledge of the law related to Special Assets/collections processes.
• Ability to document simply too complex loan workouts.

Qualifications: BA in Finance with 5 years of Experience

• Proven leadership skills including hiring, developing, and performance managing people
• Customer service orientation and ability to build a customer service-oriented culture
• Creative thinker and a key contributor to developing and deploying collections strategies and tactics
• Exceptional technology skills, specifically Microsoft Office (Word, Excel, PowerPoint, Teams)
• Strong spreadsheet and report writing skills
• Strong prioritization and execution skills
• Collections skills and the ability to consistently improve results
• Process improvement skills including the ability to use process improvement tools and methodologies to advance the Collection’s function
• Collection experience in a variety of industries.
• Experience in high volume, high activity environment.
• Excellent customer service skills.

Qualifications: BA in Business Administration with 4 years of Experience

• Experience in finance positions and experience in people management.
• Experience with complex stakeholder management on senior director level.
• Excellent analytical and communications skills.
• Ability to interacts internally and externally with the executive level.
• Deep understanding of customer and market needs and structure.
• Determination to achieve excellent results.
• Fluent English. Other European languages are welcome.
• Experience in managing international and multicultural teams would be an advantage.
• Transportation industry or accounts receivable/financial services experience
• Experience utilizing Oracle 11R2, R12, and/or GetPaid
• Possesses strong knowledge of state/local collection rules, regulations, and procedures.

Qualifications: BA in Accounting with 6 years of Experience

• Experience in accounts receivable
• Experience with working with an external service provider
• Leadership skills, ability to drive and work together with an external service provider
• Change management: proven ability to drive change for process improvements and efficiencies
• Ability to set priorities, delegates and take decisions
• Autonomous, multi-task, strong team player
• Good communicator with developed negotiation and issue resolution skills
• Excellent written and verbal communication abilities
• Experience with SAP & Advanced Excel

Qualifications: BA in Economics with 3 years of Experience

• Proven track record of managing full cycle collections strategies for retail credit products like credit cards etc.
• Collections experience in a professional services firm 
• Solid understanding of collections as well as behavioral scoring models esp. for retail credit products.
• Generally clear, concise and structured, and is able to explain complex concepts in a simple manner.
• Detail oriented and process oriented, team player.
• Deep thinker capable of processing a lot of information towards most optimal decision making.
• Demonstrated strong knowledge of cash applications and related accounting processes
• Strong problem-solving and supervisory experience required
• Technical skills: Advanced Excel/Google sheets, SQL, Tableau, Lucid Charts, Salesforce, Netsuite, Zuora.
• Strong understanding of financial accounting and CRM systems (Salesforce, Netsuite, Zuora)
• Has an understanding of loan product features including consumer and residential real estate loan products.

Qualifications: BA in Management with 4 years of Experience

• Thorough knowledge of collections, servicing, foreclosure, bankruptcy procedures and legal requirements.
• Excellent communication and public relations skills.
• Ability to work in stressful, high-pressure situations.
• Solid analytical and negotiating skills.
• Strong leadership and supervisory skills, management skills.
• Must have strong, analytic, and project management skills.
• Must know current BSA regulations/internal policy and be able to apply concepts to job functions.
• Familiarity with reserve methodologies
• Ability to prioritize changing competing priorities
• Experience leading and developing a newly organized team
• Advanced skills with Microsoft Excel

Qualifications: BA in Business Analytics with 5 years of Experience

• Extensive Recoveries or Collections experience, SAP experience 
• Experience in managing relationships in a financial services setting
• Experience in dealing with senior internal and external stakeholders
• The ability to work in a fast-paced, ever-changing environment
• Excellent written and verbal communication
• The ability to effectively influence others
• Demonstrated experience with data analysis, problem-solving and solutions development
• Extremely proficient in using Microsoft Office applications including Excel and PowerPoint
• Strong telephone etiquette and skills
• Good organizational skills and good driving skills
• Experience in B2B collections, supervisor or manager level experience working with software and system tools that support the collections process 

Qualifications: BA in Communications with 2 years of Experience

• Collections experience with a focus on finance transformation and shared services
• Experience as a functional business owner working with accounts receivable systems
• Experience working cross-functionally with IT teams on enhancements, implementations, and conversions
• Excellent oral and written communication, with proven skills in consulting with internal business clients and external customers
• Versatile, dynamic candidate who demonstrates initiative, is results-oriented, and flexible
• Proven project management skills with ability to think strategically
• Significant knowledge and a keen understanding of collections and accounts receivable transactions and processes including how are performed, upstream and downstream considerations, and leading practices in these areas to identify and drive process improvements
• Ability to effectively communicate and collaborate with customers, partners and stakeholders across functions and geographies
• Strong leadership capabilities evidenced by the ability to gain the trust of, negotiate with, influence and motivate a diverse group of stakeholders of varying levels
• Ability to drive change and improve the end-to-end processes with a strong, proven track record in business process re-engineering and systems analysis

Qualifications: BA in Operations Management with 3 years of Experience

• Proven ability to set and obtain goals
• Outstanding behavioral coaching and development skills
• Excellent interpersonal and motivation skills
• Superior verbal and written communications skills
• Strong time management and prioritization skills
• Established cognitive skills and detail oriented
• Previous Call Center Management experience
• Call-center technology experience, automated dialers, IVR’s, call monitoring software, etc.
• Certified Six Sigma Yellow-Belt or other quality/standardization program experience such as TQM, ISO 9000, etc.
• Knowledgeable in FDCPA, TCPA, FCRA, and HIPAA
• Understansing of state and federal employment laws
• Advanced Excel experience 

Qualifications: BA in Finance with 6 years of Experience

• Coaching/training experience and Customer Service experience
• Effective working knowledge of Microsoft Office Word, PowerPoint and Excel
• Ability to inspire and support people to gain trust and commitment
• Demonstrative ability to build effective relationships with all levels of professionals and maintain them as well
• Ability to plan well and prioritize work appropriately
• Must be proficient in Microsoft Office Suite including Excel
• Must have proven track record of displaying ownership, urgency and sound decision making
• Displayed sense of ownership in relation to attitude and actions, assignments and event outcomes
• Able to exercise independent judgment and discretion in matters of significance
• Ability to be calm and composed under pressure
• Demonstrated integrity and value commitment

Qualifications: BA in Business Administration with 4 years of Experience