• Identify when delinquent accounts need to be called based on terms of sale and call promptly once an account becomes past due
• Follow up frequently for payment commitments
• Provide detailed information in the online credit notes
• Handle and research requests
• Manage the allocating of all daily cheques and online payments
• Manage all drop shipment credit approvals
• Review and release held orders within approval limit
• Reply to all trade credit references
• Perform credit analysis
• Weekly ATB analysis with manager
• Assist in preparation of the monthly Watch list
• Work in conjunction with manager to improve systems including design, testing, and implementation
• Above and beyond customer service to customers
• Work with sales representatives about significant changes in account status in a timely and professional manner
• Compile and submit information about problem accounts to the department manager

Skills: Account Management, Payment Follow-Up, Detailed Reporting, Payment Allocation, Credit Analysis, Order Management, System Improvement, Customer Service Excellence

• Leading the collections team on a daily basis to achieve results
• Enhancing the Company’s reputation by delivering exceptional service and ensuring that a culture of Treating Customers Fairly is embedded within the Collections department and is compliant with the FCA regulations
• Delegating and overseeing work undertaken ensuring the collections activity is effective and that all administrative tasks are completed
• Coaching and developing team
• Working as part of a team – supporting, motivating, and assisting colleagues in the operation of the department
• Deputising for the Collections Operations Manager during periods of absence
• Review accounts for payment arrangement and instalment requests
• Liaise with external debt collection agencies and law firm on debt recovery assignments
• Familiar with Small Claim Tribunal (SCT) and Proof of Debt (POD) filing
• Prepare aging reports and support management reporting
• Assist Post Arrival Insurance recovery & Self Pay Collections Manager in monitoring the performance of the collection agencies, under moderate supervision

Skills: Team Leadership, Customer Service Excellence, Regulatory Compliance, Task Delegation, Coaching and Development, Strategic Planning, Debt Recovery Management, Financial Reporting

• Manage the global collections team and supervise ongoing AR tasks such as - dunning process, collections, cash application. 
• Ensuring collections are handled as per company policy.
• Point of escalation in communications with customers on overdue balances, sales, and other internal departments on collections issues.
• Provide collections reports on a weekly basis and generate informative AR aging
• Update the forecast report and provide in depth analysis on collections - actuals vs. forecast, DSO, CEI and additional KPI’s for the team
• Support month and quarterly closing, provide AR analysis and bad debt review
• Monitor the collections procedures, develop and implement improvements to the AR process to achieve the periodic target effectively
• Collect Cash or Cheques from customers

Skills: Global Team Management, Accounts Receivable Supervision, Escalation Handling, Collections Reporting, Financial Forecasting, Financial Analysis, Process Improvement, Cash Handling

• Monitoring and managing the Debtor Book risk as a whole and for individual customers.
• Managing the payments cycle particularly on overdue and legal accounts. 
• Investigating, monitoring and collecting on overdue accounts
• Provide monthly aged debtor reports to management with explanations of overdue unpaid debt
• Assist the Credit Manager to ensure compliance with company directives, policies, statutory compliance
• Working with stakeholders to manage customers particularly in dispute or distress circumstances.
• Approval of payment plans and payment arrangements
• Attend relevant operational meetings to assess compliance and adherence to regulatory/industry requirements as well as providing 2LOD presence/support
• Produce comprehensive reporting, and effective quality MI to illustrate trend analysis and root cause analysis for inclusion in Governance meetings
• Promote and role model a continuous development and process improvement culture i.e., calibration sessions, testing/reporting template development, etc.
• Generate and send reminder letters, perform contact calling and arrange site visits

Skills: Risk Management, Payment Cycle Management, Account Collection, Reporting and Analysis, Regulatory Compliance, Stakeholder Management, Decision-Making on Payment Plans, Continuous Improvement Initiatives

• Deliver the independent 2LOD Compliance Monitoring Plan, ensuring it remains fit for purpose and aligned to industry/regulatory best practice
• Manage and motivate a team of Assurance Coordinators on a day-to-day basis to complete independent 2LOD Check the Checker monitoring, internal thematic reviews, external Assurance reviews and third-party supplier Due Diligence reviews in line with client requirements and effectively plan, allocate and manage individual and team workloads
• Conduct regular one to ones with team members to ensure SMART objectives remain on track and assess development plans where performance is not achieving the required standard.
• Maintain up to date knowledge of business assurance and due diligence requirements
• Ensuring the business can demonstrate control and risk mitigation
• Deliver a risk based and MI driven assurance programme to ensure appropriate assurance coverage across 1LOD Quality Assurance monitoring functions, external servicing Partners, and third-party Suppliers
• Work with Stakeholders to ensure remedial actions are appropriate and achievable. 
• Ensure actions are managed through to completion and authorise action closure
• Support the Senior Assurance Manager to develop and cross skill the wider team and support in client audits, prepare for visits, collate feedback, and implement changes
• Establish and maintain effective relationships with both internal and external Stakeholders

Skills: Compliance Monitoring, Team Management, Objective Setting, Knowledge of Assurance and Due Diligence, Risk Management, Program Delivery, Stakeholder Engagement, Audit Preparation

• Progressively responsible credit and collections experience, in a high volume department
• Fluency in French and English is must
• CCP designation is a must
• Proven ability to overcome obstacles and get results
• Must have strong interpersonal skills with the ability to communicate and develop a high level of confidence and trust with critical contacts
• Strong customer service skills, with the ability to resolve customers' concerns
• Confidence and tact in dealing with business owners and sales team
• Intermediate skills in MS Excel and Word
• Conscientious and results-oriented, with a strong work ethic, positive attitude and the ability to work well under pressure and within deadlines

Qualifications: BA in Management with 8 years of Experience

• Hold an ICM Qualification or an ongoing commitment to CIPD in Credit Environment
• Have previous supervisory / line management experience in a credit or collections role, previous credit /collection experience is essential.
• Strong verbal and written communication skills, with the ability to communicate with customers and PPG teams.
• Have excellent attention to detail, with the ability to meet tight deadlines, and change priorities at short notice.
• Demonstrate a helpful, professional approach to Customer service / Collections.
• Have advanced Excel skills (Pivot table, vlookup as minimum). 
• PowerPoint, Word and Outlook skills are also essential.
• Ability to identify and act on issues as they arise in a timely manner, prioritizing 

Qualifications: BS in Accounting with 4 years of Experience

• Leadership experience in similar roles in a high-volume environment
• Thorough knowledge of commercial Receivables Management processes and lifecycle
• Conversant in litigation process, dispute resolution process (AFCA), ASIC Debt Collection Guidelines and relevant regulatory Acts in the commercial space
• Knowledge of SME market segment and BNPL/financial products (highly regarded)
• Excellent personal and interpersonal communication skills, verbal and written – calm, balanced and client-centric approach
• Ability to communicate effectively with management and internal stakeholders
• Problem-solving, analytical, decision making and collaborative skills
• Intermediate-advanced Excel skills (lookups, pivots, dash/reporting), tech savvy
• Ability to effectively prioritise, manage deadlines and understand new ideas and concepts quickly
• Self-motivated, proactive and goal driven (outcome focused)
• Be comfortable working autonomously as well as in a team
• Confidence to express ideas for improvement
• Ability to understand business needs, consistently meet expectations and respond promptly and professionally to business requests or enquiries, seeking guidance 

Qualifications: BA in Economics with 7 years of Experience

• Collections, loss mitigation, or other mortgage/real estate related experience
• Experience as a senior loan counselor or 6 months supervisory experience.
• Telephone customer contact experience
• Complete knowledge of relevant federal regulations and/or the Fair Debt Collection Protection Act
• Ability to learn rules, regulations, laws and methods of collection and skip tracing
• Excellent analytical, communication, and negotiating skills
• Ability to work well on a team and focus on results; adaptable and flexible
• Ability to structure a deal that serves the best interest of the organization, insurer, and client
• Solid PC experience and typing skills
• Ability to work in a structured environment
• Proficient knowledge of SQL, SAAS, and Excel

Qualifications: BS in Finance with 5 years of Experience

• Collections and or servicing experience, ideally in auto finance or an installment loan portfolio
• Must be able to multitask, coach, and develop collectors
• Must be able to work a flexible schedule which includes casual overtime, some nights, weekends, and holidays. 
• Must be honest with a strong work ethic, unscheduled absences are rare, and must be punctual
• Understanding of finance and lending; lease servicing experience 
• Working knowledge of Word and Excel, along with the ability to master use of web-based system of record (Loan Pro) and available skip tools (training provided)
• Energetic, flexible, empathetic, with a positive attitude, with the ability to work well under pressure to meet daily and monthly goals
• Conflict resolution and negotiation skills
• Time management skills and extraordinary decision-making abilities
• Possess excellent written and verbal communications skills 

Qualifications: BA in Business Administration with 6 years of Experience