COLLECTIONS TEAM LEADER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Updated: Dec 02, 2024 - The Collections Team Leader excels in supervising fast-paced call center environments, leveraging strong leadership to motivate teams and enhance operational efficiency. Proficient in Microsoft Excel and Collection Resource System (CRS), adeptly manage data and foster robust team relationships. This role demands exceptional problem-solving skills and adaptability to drive continuous improvement and training initiatives.
Essential Hard and Soft Skills for a Standout Collections Team Leader Resume
- Microsoft Excel Proficiency
- Collection Resource System Navigation
- Data Analysis
- Report Generation
- Collection Software Proficiency
- Financial Record Keeping
- Regulatory Compliance
- Process Optimization
- Technical Troubleshooting
- Advanced Computer Literacy.
- Leadership
- Team Motivation
- Effective Communication
- Interpersonal Skills
- Problem-Solving
- Adaptability
- Organizational Skills
- Training and Development
- Conflict Resolution
- Proactive Thinking.
Summary of Collections Team Leader Knowledge and Qualifications on Resume
1. BS in Finance with 7 years of Experience,
- Experience in a supervisory role
- Ability to excel in a fast-paced, collaborative environment
- Strong, proactive problem-solving skills
- Excellent interpersonal, organizational, and communication skills
- Ability to initiate and adapt to changes and provide training
- Strong computer skills, particularly Microsoft Excel
- Ability to navigate quickly through Collection Resource System (CRS) and analyze/import reports
- Ability to build strong working relationships with team members
- Experience in the Collection Industry and collection software (CRS)
- Experience in management in a call center environment
- Excellent communication skills
- Strong leadership skills and ability to motivate and engage direct reports
2. BA in Business Administration with 5 years of Experience,
- Working experience preferably in a B2C credit control environment
- Process good communication skills and a positive work attitude
- Experience in dealing with delinquent Customers/ Individual
- Ability to use a dialer system to make/receive phone calls
- Excellent people skills and a strong customer service attitude
- Bilingual English/Spanish
- Strong understanding of how to use Artiva and Kub500
- Basic accounting principles, Word, Excel
- Customer service and collections experience.
- Strong understanding of FDCPA and State guidelines.
- Understanding of KCC sales programs, KTAC insurance coverage, Vendor policies.
3. BA in Management with 6 years of Experience.
- Experience in the O2C area is an asset
- Fluent English and French
- Strong people management skills
- High level customer service skills and very good communication skills
- Very good analytical skills, able to prepare complex analysis and reporting
- Able to improve the process and to motivate the staff to do the same
- Ability to delegate tasks and set deadlines
- Familiar with the challenges posed by remote working
- Can draw upon and articulate previous Financial Difficulties experiences
- Empathetic and and work well with people