COLLECTIONS SUPERVISOR SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Updated: Dec 02, 2024 - The Collections Supervisor has extensive experience in finance, business, or accounting, with a strong background in customer collections and proficiency in Microsoft Office, particularly Excel and Word. The role demands excellent multitasking abilities, attention to detail, and effective communication skills, alongside the capability to interpret information quickly and work efficiently in a high-volume, fast-paced team environment. This position also involves assessing team performance, implementing action plans, and motivating team members to achieve goals, with experience in PeopleSoft or similar ERP systems.
Essential Hard and Soft Skills for a Standout Collections Supervisor Resume
- Debt Recovery Strategies
- Financial Analysis
- Collections Software Proficiency
- Data Management
- Legal Compliance Knowledge
- Risk Assessment
- Account Reconciliation
- Negotiation Tactics
- Performance Metrics Analysis
- Reporting And Documentation
- Communication
- Leadership
- Problem-Solving
- Empathy
- Conflict Resolution
- Time Management
- Team Collaboration
- Adaptability
- Decision-Making
- Customer Service Orientation
Summary of Collections Supervisor Knowledge and Qualifications on Resume
1. BA in Finance with 3 years of Experience
- Experience in a large organization ($500 Million annual sales or more) commercial collections function.
- Experience in a formal leadership capacity in an accounts receivable function, preferably collections.
- Familiarity with large-scale ERP systems and its corresponding A/R components
- Familiarity with reporting tools, preferably reporting of collections performance data.
- Ability to use MS Office programs at an intermediate level (Word, Excel, PowerPoint, and Outlook.)
- Experience in preparing and presenting presentations in person or via WebEx.
- Strong negotiation skills – sales and customers.
- Basic understanding of receivable securitization options - liens, LOCs, and deposits/prepayments.
- Basic understanding of SOX/Audit compliance, controls and necessary reporting.
- Demonstrated experience training others in collections.
2. BA in Business Administration with 5 years of Experience
- Experience in Collections/Customer Service with supervisory experience
- Experience creating and delivering data/findings to Department leaders
- Extensive understanding of the waste industry and relevant laws
- Experience in producing and analyzing reports using Microsoft Office Suite and internal IT systems
- The ability to work within a commercially driven and time-critical environment.
- Experience in people and health and safety management within a unionized and multi-shift environment.
- Minimum GCSE (or equivalent) in English and Maths
- Proven track record of working to clearly defined service delivery KPIs
- Experience in vehicle management – CPC, tachos, Road Transport Directive
- Proven track record of delivering continuous improvement within an operational/service environment
3. BA in Accounting with 4 years of Experience
- Business working experience within Finance, Business, Accounting, or related field
- Majority of experience in customer collections
- Proficient in Microsoft Office - Excel and Word (intermediate level)
- Experience working with PeopleSoft or another large ERP
- Exemplary multi-tasking ability
- Strong attention to detail and ability to be persistent while maintaining tact
- Ability to work in high volume, fast-paced team setting to meet deadlines
- Strong verbal and written communication skills
- Quick thinker, with an ability to understand and interpret information promptly and effectively
- Ability to assess team member performance and implement action plans
- The ability to motivate others to achieve goals