• Participate in professional organizations including attendance of professional conferences.
• Assist/participate in the delivery of presentations regarding Student Financial Services.
• Lead the University’s administrative drop process during the fall, spring, and summer sessions.
• Complete yearly revisions to the Financial Information Booklet and online content 
• Serve as the primary contact for the University’s monthly payment plan provider and communicate updates to Student Financial Services counselors.
• Lead the University’s administrative drop and reinstatement processes during the fall, spring, and summer sessions
• Complete yearly revisions to the Financial Information Booklet, University Cost Estimator and online content
• Complete online mothy check requests for payment of vendor services
• Generate the University’s monthly billing statements for current students previously enrolled students and employees
• Assist Director of Student Financial Services and with accounts being litigated.

Skills: Administrative Process Management, Presentation and Communication, Financial Information Management, Vendor Management, Professional Engagement, Customer Service and Liaison Skills, Billing and Statement Generation, Assistance with Legal and Financial Accounts

• Coordinate activities of staff members to ensure a smooth and efficient department that reduces the number of cases that are overlooked.
• Partner with other Asure employees including Sales, Renewals, and Sales Operations to achieve results.
• Oversee the collection of outstanding credit and invoices to minimize profit loss while ensuring it is handled appropriately and per company policy.
• Create and implement strategies to increase the number of successful collections on outstanding debt.
• Recruit, hire, train and evaluate staff members within the collections department to ensure a sufficient number of staff members are available to handle the workload.
• Develop goals that complement the overarching business goals of the company and coordinate staff to continually meet and exceed goals.
• Run reports and analyze data about the department and share with executive staff and managers of department staff
• Communicate with clients to build and maintain a strong working relationship and reduce the number of clients who stop working with the company.
• Implement credit policies and procedures that retain a smooth running of the department and avoid excessive credit limits.
• Implement an ACH or credit card portal with an ERP system to automate the collection process for new and existing customer bases.

Skills: Staff Coordination and Management, Cross-Functional Collaboration, Credit and Invoice Oversight, Strategic Collections Development, Recruitment and Training, Goal Setting and Achievement, Data Analysis and Reporting, Client Relationship Management

• Initiate contact on assigned customer base and effectively manage the customer relationship to drive resolution of outstanding receivables.
• Investigate historical data for customer billings and payment applications.
• Employ sound judgment in balancing the ability to resolve issues independently while recognizing when escalation is appropriate.
• Update account status records and collection efforts to provide accurate collection status reporting.
• Partner with other Asure employees including Sales, Renewals, and Sales Operations to achieve results.
• Ensure compliance with all organization's policies, procedures, and guidelines
• Assists with audit as it relates to AR, treasury, and collections items.
• Perform necessary steps regarding bankruptcy notices.
• Participate in process improvement projects as assigned such as implementation of the ACH or Credit card portal with ERP system to automate collections process for new and existing customer base.
• Manage unpaid accounts to ensure timely collection, necessitates working directly with customers as well as all levels of the organization, outside collection agencies, and potentially the court system.

Skills: Customer Relationship Management, Data Analysis and Investigation, Independent Problem-Solving and Judgment, Account Status Reporting, Cross-Functional Collaboration, Policy Compliance and Audit Support, Bankruptcy Handling, Process Improvement and Automation

• Develop, manage, and foster an account, receivable team
• Analyze information gathered through research and investigation
• Monitor workforce performance against targets to ensure all daily/weekly/monthly KPIs are met.
• Implement and monitor action plans to address variances between target and actual.
• Address any ongoing issues as appropriate.
• Assist with the recruitment of staff to maintain Contract resource requirements and minimize the use of Agency workers.
• Assist with the induction and training of all staff as per Company procedures and statutory/Contract requirements.
• Ensure all Company policies and procedures and legal obligations are understood and adhered to by all staff.
• Ensure all staff and third parties comply with Company Health and Safety procedures at all times.
• Attend at SIT meetings if required, promotion of best practices.

Skills: Team Leadership and Management, Analytical Skills, Performance Monitoring, Action Plan Implementation, Issue Resolution, Recruitment and Training, Compliance and Policy Adherence, Health and Safety Oversight

• Collaborate with the global team to innovate new processes, strategies, and procedures
• Assist with problem resolution, assist in leadership responsibilities, and ensure company and departmental policies
• Ensure collections tasks are completed timely, provide task priorities to the team
• Correspond with global teams and Corporate contacts on raised issues
• Lead and coach the team on performance and personal development
• Supervision and performance of daily collection department functions
• Assignment of work queues, management of escalation cases, and monitoring of collector workloads and performance against metrics
• Overseeing staff, including but not limited to fielding questions, providing task priorities, and problem-resolution
• Actively participate in interviewing and hiring employees
• Lead and coach team utilizing formal performance reviews and one-on-ones while leading by example

Skills: Global Collaboration, Leadership and Coaching, Problem Resolution, Task Management, Interdepartmental Communication, Team Supervision, Hiring and Onboarding, Performance Monitoring

• Content expert in the field of credit or collection with a strong systematic knowledge of accounting principles and internal processes and standards.
• Solid working experience in collections.
• Must have experience working in supervisory
• Good communication skills in Spanish, English, and preferably Portuguese
• Ability to manage a team and to motivate and develop people.
• Advanced understanding of credit, finance, and risk mitigation tools.
• Excellent negotiation and relationship-building skills.
• Excellent project management skills.
• Demonstrate the ability to plan and prioritize.
• In-depth knowledge of the economic and political environment.
• Good conflict management skills.

Qualifications: BA in Finance with 4 years of Experience

• Previous leadership working experience
• Previous customer service and/or collection experience in a call center environment
• Experience in the finance/automotive industry
• Ability to speak clearly, professionally and articulately on the telephone
• Ability to communicate throughout the levels of the organization and recommend improvements when necessary
• Comfortable handling issues and problem accounts from Collectors and Consumers
• Ability to create a climate where people can do their best, and can motivate all kinds of teams
• Ability to operate office equipment (copy machines, fax, telephone, keyboard)
• Assertive, personable and persuasive with consumers
• Be comfortable negotiating, discussing sensitive financial issues, and selling solutions to consumers

Qualifications: BA in Business Administration with 5 years of Experience

• Strong interpersonal/human relations and strong verbal and written communication skills
• Ability to supervise others with an emphasis on productivity, teamwork and quality
• Good organizational abilities and time management skills
• Self-management and distribution of workload
• Strong customer service and training Skills
• Working knowledge of Microsoft Office products
• Working knowledge of collection practices and laws, loss mitigation, foreclosure, and bankruptcy laws
• Strong customer service skills, including professional telephone manner and ability to write short business correspondence
• Able to work competently and professionally under tight, frequent deadlines and adhere to timelines
• The ability to build strong and collaborative relationships with direct reports, indirect reports, peers, management and other partners

Qualifications: BA in Economics with 6 years of Experience

• Customer Service, Billing or Collections, and Healthcare working experience
• Experience in coaching and supporting employees through building trust and collaboration that results in improved business and employee performance
• Demonstrate proficiency in Patient Revenue Cycle Applications and process flow through registration, charge entry, billing, collections, reimbursement calculation, and payment
• Proficiency in problem-solving approach to quickly assess the current state and formulate recommendations
• Proficient conflict management skills including the ability to resolve issues in a stressful situation and demonstrate personal resilience
• Demonstrated ability to work with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
• Self-driven, motivated to help, and able to perform with minimal supervision in a team environment
• Effective at providing feedback to improve the performance of your team
• Effective at assessing people inside and outside of the organization to ensure having the Right People
• Remain positive, professional, determined, calm and focused when faced with challenging situations

Qualifications: BA in Management with 7 years of Experience

• Experience with multiple browsers, multiple tabs,  window navigation and instant messenger tools
• Fluency in Windows Operating Systems and Microsoft Office tools
• Strong leadership skills with solid conflict-resolution skills
• Excellent communication skills, able to communicate both verbally and written
• The ability to influence internal and external business partners
• The ability to relationship management with strong problem-solving skills, and customer-Focus 
• Ability to delegate tasks, and prioritize diverse workloads
• Must have excellent analytical Skills
• Specialized functional or technical knowledge that allows for independent thought and action on important department activities

Qualifications: BA in Marketing with 4 years of Experience