COLLECTIONS ANALYST SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Reviewed under Editorial Standards by Lam Nguyen

Updated: Dec 24, 2024 - The Collections Analyst specializes in denial management and monitoring fee schedule reimbursements, utilizing systems like IDX and EPIC-HIM. Proficiency in CPT Codes, ICD-9 coding, and medical terminology enables effective management of appeals, denial resolutions, and third-party contract interpretations. The role demands high computer literacy with Microsoft Office proficiency, prioritizing operational efficiency and strategic project management within the department.

Essential Hard and Soft Skills for a Standout Collections Analyst Resume
  • Data Analysis
  • Accounting Principles
  • Financial Reporting
  • Risk Assessment
  • Collections Software Proficiency
  • Microsoft Excel
  • SQL and Database Management
  • Legal Compliance
  • Debt Recovery
  • Credit Management
  • Negotiation
  • Communication
  • Problem Solving
  • Attention to Detail
  • Customer Service
  • Patience
  • Empathy
  • Stress Management
  • Decision Making
  • Teamwork

Summary of Collections Analyst Knowledge and Qualifications on Resume

1. BS in Finance with 5 years of Experience

  • Own the customer experience, think and act in ways that put the customers first, give them seamless digital options at every touchpoint, and make them promoters of products and services.
  • Enthusiastic learners, users and advocates of game-changing technology, products and services, especially digital tools and experiences.
  • Ability to make big things happen by working together and being open to new ideas.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Degree educated, preferably in a mathematical or computer science-related subject.
  • Have real enthusiasm to work in a fast growth start-up
  • Proficient in MS Office (especially Excel & Google Sheets)
  • Customer-centric approach and basic Excel skills
  • Strong English verbal, listening and written communication skills
  • Previous experience working on international companies (multi-currency)
  • Proficiency with accounting software packages

2. BS in Accounting with 2 years of Experience

  • Must be computer literate, especially in Microsoft EXCEL and WORD.
  • Knowledge of SAP or large ERP platform
  • Detail-oriented and self-starter.
  • Actively demonstrates a positive attitude and willingness to work as a Team to accomplish department and corporate goals.
  • Excellent verbal, written and customer service skills.
  • Ability to handle difficult situations while maintaining calm and purposefulness.
  • Thorough understanding of industry practices, organizational needs and general business conditions.
  • Working knowledge of accounting and credit/collection in a B2B setting.
  • Analytical, self-motivated, quick learner able to work independently and in a team
  • Strong desire to learn and grow
  • Highly organized with exceptional attention to detail and ability to prioritize

3. BA in Business Administration with 3 years of Experience

  • Ability to manage daily job functions along with special project work and prioritize level of importance on demand
  • Capable of identifying third-party payor response trending and escalation to the management team.
  • Some college with knowledge of the IDX billing system and EPIC-HIM system along with certification in medical billing and/or AAPC-AHIMA coding certification
  • Professional fee accounts receivables resolution experience is (preferred).
  • Experience will be proficient in the understanding and management of all functions related to third-party billing processes specializing in denial management and fee schedule reimbursement monitors
  • Experience should also extend but not be limited to CPT Codes, IDC-9 coding knowledge, medical terminology, reimbursement terminology, medical record documentation, and reimbursement analysis
  • Experience should also include a clear understanding of third-party contract language
  • Experience in appeals process management, credit account balance analysis, denial/rejection analysis and resolution, medical billing regulations guidelines, payor-specific rules and guidelines, and financial accounts receivable language as it relates to job junctions.
  • Ability to manage internal departmental relationships as it relate to operational efficiencies and recommendations for corrective action along with throughput management of implementation
  • Computer literate, and comfortable with Microsoft Office software including but not limited to Excel, Word, and Outlook.

4. BA in Economics with 2 years of Experience

  • Have SAS/SQL experience
  • Strong communication skills - written and oral - to articulate complex issues to a non-risk audience
  • Great understanding and experience in working in a credit-risk environment
  • Awareness of Regulatory landscape and requirements governing Risk i.e. BFA.
  • A real pro at creative problem-solving
  • Proficiency with Word, Excel, and PowerPoint
  • Prior experience in a collections role
  • Excellent oral and written communication skills with strong analytical skills as well as report writing and data mining/extraction
  • Previous accounts receivable experience
  • Strong research skills and confidence in customer service
  • Positive attitude and solid analytical skills

5. BS in Accounting with 1 year of Experience

  • Accounts Receivable, Accounts Payable, Credit/Collections roles, or related experience
  • Working knowledge of marketing, digital marketing, or eCommerce
  • Attention to detail and excellent communication skills
  • Math and basic accounting skills
  • Ability to identify and solve problems, accurate, accountable, and goal-oriented
  • Post-secondary education in Business or another related field
  • Experience in Highradius and have intermediate skills in Excel
  • Experience with Government Invoicing/Systems
  • Strong verbal and written communication skills
  • Excellent organizational and time-management skills

6. BS in Economics with 5 years of Experience

  • Experience in finance or a related analytical field.
  • Current active US Government Security Clearance / Top Secret- (SCI) with polygraph level or above
  • Experience working with big data analysis and/or financial data
  • Experience working effectively across internal and external organizations
  • Proficient in MS Office (especially Excel & Google Sheets)
  • Team player, eager to help others.
  • Resourceful, with a sharp and inquisitive mind.
  • Excellent problem-solving and analytical skills, detail-oriented.
  • Strong communication skills (both written and verbal) and intermediate Excel skills.
  • Have Oracle and Salesforce experience

7. BS in Finance with 2 years of Experience

  • Excellent negotiation skills, ability to gain trust and confidence with customers, management and peers
  • Proven history of successful dispute reconciliation/troubleshooting
  • Knowledge and experience working with MS Office Suite with strong Excel skills
  • Ability to manage workload to a deadline
  • Ability to identify root cause issues, offer possible solutions and/or next course of action
  • Excellent verbal and written communication skills
  • Knowledge of collection principles with the ability to reconcile credits & debits
  • Collaborative, positive, team player with a commitment to outstanding customer service with external and internal stakeholders
  • Experience working in a fast-paced, high-volume, high-growth atmosphere
  • Experience with NetSuite or large ERP and Salesforce or CRM

8. BS in Statistics with 3 years of Experience

  • Excellent communication and interpersonal skills
  • Strong proficiency with Microsoft Office applications including Outlook, Excel, Word and PowerPoint
  • A customer service mindset with excellent problem-solving, analytical, organizational and time management skills
  • Ability to thrive in a fast-paced environment
  • Recent hands-on experience with SAP
  • Experience using Tableau or other BI tools
  • Customer-centric approach and proven ability to perform under deadlines
  • Proficiency with a full suite of Microsoft Office products
  • Highly organized and regimented in approach to ensure completeness of work product
  • Ability to communicate with others and multi-task effectively

9. BA in Marketing with 4 years of Experience

  • Proficiency with various accounting software tools such as NetSuite, Salesforce and Zuora
  • Results-driven, independent worker with a customer focus approach
  • Service-oriented team player
  • Have progressive collections experience with large public companies.
  • Strong computer skills and Excel and Oracle experience
  • Experience in billing, customer service, or AR
  • Strong independent decision-making skills 
  • Ability and confidence to effectively communicate decisions to management
  • Exceptional telephone, communication and interpersonal skills
  • Critical thinking and problem-solving skills with a focus on customer service

10. BS in Public Administration with 5 years of Experience

  • Intermediate practical experience in MS Excel.
  • Experience working with complex organizations with numerous transactions.
  • Collections experience in the healthcare industry with knowledge of hospital systems.
  • Must have SAP experience
  • Strong written and verbal communication skills and the candidate must consistently strive to negotiate successful outcomes.
  • Possess strong financial acumen, analysis
  • Critical thinking in decision-making and recognizing the financial impact of those decisions.
  • Drive and seek opportunities for continuous improvement.
  • Demonstrate a high standard of integrity with internal and external customers.
  • Experience working in a public company
Editorial Process

Lamwork content is developed through structured review of publicly available job postings and documented hiring trends.

Editorial operations are managed by Thanh Huyen, Managing Editor, with research direction and final oversight by Lam Nguyen, Founder & Editorial Lead. Content is periodically reviewed to reflect observable labor market changes.

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