COLLECTIONS ASSOCIATE SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Updated: Dec 03, 2024 - The Collections Associate has experience in financial services, particularly in collections, credit, customer service, and billing, with strong intermediate skills in MS Excel, including Pivot tables, VLOOKUP, and various functions. This role requires exceptional time management and the ability to prioritize multiple requests while being accountable for financial results in a fast-paced business environment, maintaining integrity and professionalism. The associate is also adept at understanding accounting concepts related to forecasting, reconciliations, and portfolio management, and proficient in problem-solving to effectively resolve customer issues, with knowledge of platforms such as Workday, RIDE, MS Office, and internet browser tools.
Essential Hard and Soft Skills for a Standout Collections Associate Resume
- Credit Analysis
- Debt Recovery
- Financial Reporting
- Payment Processing
- Account Reconciliation
- Data Entry
- Customer Relationship Management
- Microsoft Excel
- Legal Compliance
- Risk Assessment
- Communication
- Negotiation
- Problem-solving
- Time Management
- Empathy
- Attention to Detail
- Conflict Resolution
- Adaptability
- Teamwork
- Organizational Skills
Summary of Collections Associate Knowledge and Qualifications on Resume
1. BA in Business Administration with 2 years of Experience
- Experience working in a professional business environment
- Familiar with finance concepts and practiced at leveraging data
- Practiced with technology, with demonstrated skill in all common business software, including ERP, CRM, and Microsoft Office
- Proficient with computer and software (Microsoft Office, Excel, Word, Outlook)
- Must have strong negotiating abilities
- Excellent verbal and written communication, fluent in English
- The ability to work independently with little or no guidance
- Ability to build and maintain effective business relationships with clients
- Ability to work independently and effectively handle multiple tasks with limited supervision
2. BA in Accounting with 3 years of Experience
- Banking or financial industry experience
- Experience working with basic technical issues in a banking environment
- Experience supporting large global customers.
- Experience with complex A/R, and cash applications reconciliations.
- Strong MS Excel experience and attention to detail.
- Strong written communication.
- Ability to complete work with a limited degree of supervision.
- Ability to act as an informal resource for colleagues with less experience.
- Ability to identify key issues and patterns from partial/conflicting data.
- Ability to take a broad perspective on problems and spot new, less obvious solutions.
3. BA in Finance with 4 years of Experience
- CAPE/Associate Degree, with CXC Maths and English in grade 1 or 2
- Proven experience in Debt Collection, Credit Control or Similar
- Ability to work well with others, to remain positive and self-motivated.
- Apt in negotiation, customer support, and persuading, with a polite and disciplined approach.
- Excellent written, verbal, and interpersonal skills.
- Strong, consistent work ethic with excellent time management.
- Working knowledge of Microsoft Suite
- Excellent customer service skills that build high levels of customer satisfaction
- Ability to work a flexible schedule including evenings and weekends
- Effective people skills and sensitivities when dealing with others
4. BA in Economics with 5 years of Experience
- Solid experience in communicating (verbal and written) with commercial customers in various levels of internal and external management, in collecting account receivables (A/R) and resolving disputes
- Ability to develop and maintain rapport with senior management and customers (Corporate and Division locations) within the National Customer base, including C-level
- Ability to identify, recommend, and develop billing/invoicing/ operating/collections processes to efficiently interact with customer processes to shorten the order-to-cash cycle
- Strong people, peer relationships and persuasiveness skills
- Strong oral, and written communication and active listening skills
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
- Ability to work independently and as a member of a team
- Flexibility to operate and self-driven to excel in a fast-paced environment
- Detail oriented with excellent follow-up practices
- Intermediate skills with MS Excel (Pivot tables, VLOOKUP, formatting, functions)
5. BA in Marketing with 6 years of Experience
- Financial service experience (collections, credit, customer service, billing, or related field
- Intermediate skills with MS Excel (Pivot tables, VLOOKUP, formatting, functions)
- Strong time management skills and the ability to assess and prioritize multiple requests while being held accountable for financial results
- Ability to work in a fast-paced business environment while maintaining a high degree of integrity and professionalism with the customer base
- Ability to understand accounting concepts as they apply to forecasting, reconciliations and overall portfolio management
- Knowledge/Ability to learn other Ryder communications Platforms (Workday, RIDE, and MS Office) and internet browser tools advanced
- Proven problem-solving analysis in effectively identifying and resolving customer problems in a timely and efficient manner advanced
- Knowledge/Ability to learn other Ryder communications Platforms (Workday, RIDE, and MS Office) and internet browser tools advanced
- Proven problem-solving analysis in effectively identifying and resolving customer problems in a timely and efficient manner advanced
- Capable of multi-tasking, highly organized, with excellent time management skills