• Review monthly Delinquency Reports for Residential Properties
• Tracking, reporting and maintaining records on resident accounts, including those that have been turned over to outside counsel and collection agencies
• Contact Property Management regarding delinquent residents
• Contact residents by phone, e-mail and mail regarding outstanding balances
• Assist in commencing legal action on residences for nonpayment of rent by preparing the monthly 5-Day Notices and 14-Day Notices in MRI
• Assist with tracking all legal actions and liaison with attorneys regarding all pending cases
• Assist with processing legal bills for payment
• Assist in managing past resident collection cases by sending collection letters and commencing and tracking cases sent to the collection agency
• Evaluate historical arrearages and develop a plan to address
• Become familiar with and handle the Home Energy Fair Practices Act (HEFPA) procedures to pursue collection of utility charges

Skills: Delinquency Reporting, Account Tracking and Record Management, Communication with Property Management, Resident Outreach, Legal Documentation Preparation, Legal Action Tracking, Legal Bill Processing, Utility Charge Collection

• Monthly monitoring of resident electric sub-metered account for multi-dwelling buildings
• Arrange for utility arrears repayment and/or establish repayment schedules based on the resident financial situation
• Consistently track repayments and follow up with residents to ensure adherence to a repayment plan
• Assist in resolving unpaid balances, advising residents of the necessary action steps for repayment
• Monitor and process resident account adjustments
• Serve as liaison with Property Management Offices relating to resident repayment plans
• Assist Collections Team with administrative tasks
• Serve as a resource, advocate, and catalyst for sustainability at The Durst Organization. 
• Consistently achieve a high Adherence level
• Research, investigate and resolve issues involving on-account money

Skills: Utility Account Management, Repayment Planning, Conflict Resolution, Administrative Support, Property Management Liaison, Sustainability Advocacy, High Adherence Standards, Issue Resolution and Research

• Facilitates collection procedures according to company policies.
• Take responsibility for identifying delinquent accounts. 
• Requests and pursues payment based on contract and payment terms, via communication with the account holder.
• Ensures proper preparation and delivery of letters, notices, and other communications regarding delinquent accounts.
• Compiles and submits information about problem accounts to the Department Head.
• Communicates the status of delinquent accounts and significant changes in account status to the Senior Accountant and other appropriate departments.
• Follows established guidelines to review, reconcile, and update account status.
• Maintain documentation of payment promises and pertinent account details, and schedule follow-up communication with the account holder.
• Monitors accounts receivable and cash receipt reports. 
• Post receipts/collections to the general ledger.

Skills: Collection Procedures Management, Account Delinquency Identification, Payment Collection and Negotiation, Communication and Documentation, Reporting and Information Submission, Account Reconciliation and Review, Accounts Receivable Monitoring, General Ledger Management

• Develop and maintain relationships with counterparts on the external customer and internal business side to understand the billing and payment experience for Google customers.
• Leverage understanding of customer needs, Google’s products and systems to identify and proactively address drivers of non-payment
• Provide ongoing consultation and support to stakeholders on questions related to Google’s policies and processes.
• Partner with the Operations Management team and Collections process tower to proactively surface operational feedback and address process gaps/issues.
• Promote customer adoption of process changes and new platform offerings to improve billing and payment experience, and provide customer feedback to Process and Product Management teams.
• Drive resolution on billing and payment problems by troubleshooting issues faced, understanding root cause and interfacing with Finance, Business, and Product teams to drive quick and efficient resolution.
• Responsible for reconciliation of all past due accounts within the assigned segment.
• Identify final demand and third-party collection accounts every month and provide the supervisor with details regarding their status.
• Identify multiple ownership structures in assigned segments and update records accordingly.
• Identify internal control issues such as credit card process, returned checks, parts and service, billing, interface issues, system concerns, and policy adherence.

Skills: Client Relationship Management, Problem-Solving & Troubleshooting, Consultation & Support, Operational Feedback & Process Improvement, Customer Adoption & Feedback, Financial Reconciliation, Data Management & Record Updating, Internal Controls & Compliance

• Call, email, and write daily until the balance is resolved
• If a credit memo is advisable, submit a case to the appropriate Accountant
• Meet daily activity targets and monthly targets for Accounts Receivable reduction
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
• Maintain accurate records about the customer payment status
• Issue dunning letters to overdue accounts, and recommend bad debt write-offs
• Manage the call to the Quality Assurance measures, and closely adhere to call Scripts and Training
• Push the quality frontier and keep the company's service ethic moving toward a positive
• Receive inbound calls from customers seeking help with their service
• Carefully log caller information to pull up the customer's digital file
• Listen to the caller carefully, and first understand the issue
• Follow proper call escalation as directed by the Call Center Lead, and fully resolve the issue on time

Skills: Customer Communication, Accounts Receivable Management, Record-Keeping Accuracy, Quality Assurance Adherence, Call Handling and Issue Resolution, Task and Duty Support, Customer Service Ethic, Training and Development

• Review weekly past-due customer accounts in their assigned portfolio.
• Responsible for performing a minimum of 100 outbound collection calls per week.
• Monitors and verifies payment status problems through the use of various customer website portals.
• Respond to any past-due issues through the proper channels provided.
• Prepares and sends customized aging reports to team members weekly.
• Identifies issues attributing to account delinquency.
• Completes or escalates past due accounts that require bond filing or lawsuit.
• Review regular collection reports and take action to resolve them.
• Research cash application errors or obtain remittance type information
• Ensures that all accounts in their portfolio meet internal auditing requirements.

Skills: High-Volume Collections, Payment Status Monitoring, Issue Resolution, Customized Reporting, Delinquency Analysis, Legal and Escalation Procedures, Collection Report Review, Cash Application and Remittance Research

• Global credit and collections, APAC experience 
• Collections experience in a fast-paced SAS/high-tech industry
• Must be self-motivated, flexible and be able to change priorities in a challenging and fast-paced environment with minimal supervision
• Experience with Workday, Zuora and Salesforce
• Knowledge of GAAP as applied to accounts receivable-related activities
• Excellent communication skills and the ability to communicate effectively across departments and at different levels
• High-reaching individual with an ambitious attitude
• Detail-oriented, organized, efficient and ability to multi-task
• Analytical, strong negotiation and problem-solving skills
• Goal-oriented with a focus on meeting deadlines including weekly metrics

Qualifications: BA in Finance with 3 years of Experience

• Experience working and building relationships with business partners
• Familiar with finance concepts and practiced at leveraging data for decision-making
• Excellent critical analytical skills - the ability to quickly determine and explain a situation
• Research-oriented with strong documentation skills
• Can easily navigate multiple systems with ease
• Strong negotiation, analytical and problem-solving skills
• Strong written and verbal communication, can easily explain information to someone clearly so they understand
• Intermediate - Practiced with technology with demonstrated skill in common business software such as Outlook and SaleForce
• Intermediate - Working in a professional business environment
• Intermediate - Working with Dual Monitors and navigating through computer systems with ease

Qualifications: BA in Accounting with 4 years of Experience

• SAP accounts receivable system experience
• Working experience in the CPG industry
• Excellent written and verbal communication skills
• Excellent analytical aptitude with a proven ability to analyze/interpret data
• A well-organized, methodical thinker with excellent decision-making skills
• Strong and creative problem-solving skills with strong result-orientation
• Proficiency in Microsoft Office applications (e.g. Word, Excel, Outlook)
• Capable of working in a fast-paced environment and handling multiple priorities
• Can work independently with minimal supervision
• Ability to work in a team-based environment, and interact cooperatively with internal and external stakeholders

Qualifications: BA in Business Administration with 5 years of Experience

• Working experience in related field
• Previous experience with AS400 or similar DOS-based computer operating systems, GlobalEdge and Navision
• Excellent phone etiquette and excellent verbal, written, organizational, and interpersonal skills
• Ability to prioritize and multi-task in a fast-paced environment
• Attention to detail and accuracy are imperative
• Must be able to excel in both a team environment and work independently
• Ability to maintain a high level of confidentiality
• Possess integrity and ethical character with a clean financial background
• Must be able to work overtime when applicable
• Proficient computer skills including MS Office (Word, Excel, Outlook)
• Ability to successfully pass a background check

Qualifications: BA in Economics with 4 years of Experience

Museum Curation or Art History experience, or equivalent demonstrated through one or a combination of work experience, training, military experience, education

Collection management experience within a corporate or museum setting 

The ability to maintain and manage collections database 

Basic photography skills 

Project management and/or coordinator experience 

Experience developing partnerships and collaborating cross-functionally

Exposure and understanding of professional museum standards, ethics and practices 

Demonstrated experience and proficiency with Microsoft Excel 

Excellent verbal and written communication skills 

Ability to develop an understanding and familiarity of the customer’s processes, build rapport, and provide customer service skills to optimize receivables and provide timely support and resolution of issues

Qualifications: BA in Marketing with 2 years of Experience

• Corporate collections experience (insurance experience)
• Strong communication, problem-solving and analytical skills
• Ability to work independently or with a team and adapt to a fast-changing environment
• Proficiency in Microsoft Office including Word and intermediate Excel skillset (pivot table)
• SAP working experience 
• Must have attention to detail with an eye for accuracy
• Creative, self-disciplined and capable of identifying/completing critical tasks independently, with a sense of urgency
• Desire to reduce process inefficiencies while understanding the effectiveness on related processes
• The ability to work independently with little or no guidance
• Ability to build and maintain effective business relationships with clients

Qualifications: BA in Management with 3 years of Experience