Job Summary: 

• Find and inform patients about unpaid accounts
• Receive and post-payment to patient's account
• Advise and follow up with patients on unpaid accounts
• Initiate repossession proceedings or disconnect service
• Keep records and status of patient's account
• Answer inquiries about a patient's account
• Correspond with billers to resolve issues preventing payment on patient accounts
• Correspond with patients to resolve issues preventing payment on patient accounts
• Generate account invoices and review them for accuracy
• Prevent inaccurate invoices from distribution
• Work with patients to get accounts settled

Skills on Resume: 

• Patient Account Management (Hard Skills)
• Payment Processing (Hard Skills)
• Communication and Follow-Up (Soft Skills)
• Issue Resolution (Soft Skills)
• Invoice Generation and Accuracy (Hard Skills)
• Legal and Collection Procedures (Hard Skills)
• Customer Service (Soft Skills)
• Record-keeping and Reporting (Hard Skills)

Job Summary: 

• Basic financial statement understanding and assigning credit limits to new and existing accounts based on automatic limits as defined or by Purchase Order submission.
• Basic review of Purchase Order documents and terms
• Responsible for the collection of outstanding A/R balances.
• Perform credit reviews on existing accounts within the guidelines established.
• Edit and approve sales orders.
• Prepare proforma invoices - verification of proper sales tax handling
• Maintain filing requirements for any manual invoices created.
• Responsible for assisting the department as needed due to absence.
• Coordinate account status and special handling of key accounts.
• Research and resolve promptly all pricing, storage, returned product and credit discrepancy issues.
• Maintain a high level of collection contact daily.
• Timely, effective resolution of all cash application and adjustment issues.

Skills on Resume: 

• Credit Management (Hard Skills)
• Accounts Receivable (Hard Skills)
• Sales Order Processing (Hard Skills)
• Documentation and Filing (Hard Skills)
• Customer Service and Coordination (Soft Skills)
• Problem Resolution (Soft Skills)
• Financial Statement Understanding (Hard Skills)
• Adaptability and Support (Soft Skills)

Job Summary: 

• Speaking with customers who have fallen, or are about to fall behind with their loan repayments
• Listening actively to understand their circumstances and putting in place the correct support
• Identifying vulnerable customers and agreeing on appropriate forbearance and support
• Email correspondence with customers
• Agreeing sustainable and affordable repayment plans in line with Company policies and procedures, to the agreed level
• Escalating matters, with recommendations, to the department head when appropriate
• Working independently and moving easily between inbound and outbound calls
• Communicating clearly with other teams to ensure agreed repayment plans are correctly actioned within systems
• Adhering to Company policies and regulatory requirements including anti-money laundering, prevention of financial crime and data protection
• Supporting the Head of Lending Operations with the creation and analysis of reports, such as the number of delinquent customers
• Providing occasional support to the underwriting team – this will be under supervision and training will be given

Skills on Resume: 

• Active Listening and Empathy (Soft Skills)
• Customer Support and Forbearance Management (Soft Skills)
• Effective Communication (Soft Skills)
• Negotiation and Problem-Solving (Soft Skills)
• Regulatory Compliance (Hard Skills)
• Report Creation and Analysis (Hard Skills)
• Adaptability and Multi-tasking (Soft Skills)
• Collaborative Support (Soft Skills)

Job Summary: 

• Planning, evaluating, implementing, and continuously improving all aspects of credit & collection functions and processes
• Assisting in the formulation of specific collection objectives/KPIs and reporting and measurement of these objectives/KPIs
• Working closely with the CFO to respond to credit and collection concerns with existing and potential customers
• Direct interaction with customers in resolving past-due receivables
• Develop and implement a credit policy company-wide
• Responsible for minimizing the company’s financial losses
• Interface with sales managers to communicate credit decisions, ensure timely review of new customers, and timely reconciliation of customer accounts
• Monitor and forecast accounts receivable following terms
• Review accounts receivable aging
• Take appropriate action on overdue accounts, including recommendation of legal action
• Responsible for collections by contacting customers on past due balances

Skills on Resume: 

• Credit and Collections Strategy Development (Hard Skills)
• Financial Reporting and KPI Analysis (Hard Skills)
• Collaborative Problem-Solving (Soft Skills)
• Customer Account Management (Soft Skills)
• Credit Policy Development (Hard Skills)
• Risk Management (Hard Skills)
• Account Reconciliation and Monitoring (Hard Skills)
• Debt Recovery and Legal Action (Hard Skills)

Job Summary: 

• Coordinate in cross departments for customer’s order block, release, dispute cases with the customer, and payment document.
• Review the company debtor list, follow up with the customer for the outstanding balance, reconcile the balance of the accounting book between Grundfos and the Customer
• Contacting customers and informing them of their overdue bills.
• Advising customers on their payment options and suggesting methods of payment
• Negotiating suitable payment plans, and maintaining customer payment records.
• Responsible for all Bank Guarantees relating to customers’ orders.
• Writing final notice warnings to customers when payments are not being made.
• Instituting legal action when customers fail to pay their debt.
• Responding to customer queries.
• Contacting lawyers and insurance agencies to facilitate payments.
• Ensure all transactions comply with accounting policies and internal control
• Posting or coordinating with Finance Operation for payment clearing or FI entries relating to customers

Skills on Resume: 

• Cross-Departmental Coordination (Soft Skills)
• Debt Collection and Reconciliation (Hard Skills)
• Customer Communication (Soft Skills)
• Payment Negotiation and Management (Hard Skills)
• Legal and Financial Documentation (Hard Skills)
• Query Resolution (Soft Skills)
• Collaboration with External Parties (Soft Skills)
• Compliance and Control (Hard Skills)

Job Summary: 

• Review pending orders to ensure validity of order through fraud detection software (fraudulent orders) and collectability through credit card platform (credit card authorizations are valid)
• Manage accounts receivable collection, inquire about the status of payments and reach out to past-due customers
• Manage auto bill failures for items that have been fulfilled, but credit card authorization is no longer valid
• Assist with distribution orders on hold to ensure reauthorization of credit cards are valid before releasing orders for shipment
• Communicate internally with relevant departments to understand and resolve payment delays and billing queries
• Process write-offs of uncollectible funds
• Complete special projects and additional duties as assigned
• Assisting with financial and tax audits
• Administer the Collections Escalation Process
• Coordinating more complex accounting projects and initiatives with other members of the accounting and finance team or with other departments
• Contributing to continuous improvement initiatives to optimize service quality

Skills on Resume: 

• Fraud Detection and Credit Validation (Hard Skills)
• Accounts Receivable Management (Hard Skills)
• Communication and Coordination (Soft Skills)
• Financial Analysis and Write-Offs (Hard Skills)
• Project Management (Hard Skills)
• Audit Assistance (Hard Skills)
• Escalation Process Administration (Hard Skills)
• Continuous Improvement (Soft Skills)

Job Summary: 

• Managing the Local Collections team (performance management and development, performance and portfolio reporting, etc)
• Review past due accounts regarding the assigned business/region, follow the standard collections process to initiate follow ups and continue contacting customers for past due receivables until collections are received
• Document all follow-ups within the CRM system
• Work with the Sales Coverage team, Sales Operations team and Billing team to resolve billing, tax or other issues
• Work with the Legal team to prepare and execute letters for delinquent customers
• Assist in resolving allocations of unapplied client funds through follow-up with various internal and external parties.
• Regular liaisons with the state authorities, the bank and other partners
• Able to conduct basic investigation and resolution for issues encountered
• Understand customer behavior and build rapport with customer contact
• Documenting and monitoring internal controls in support of the audit team

Skills on Resume: 

• Team Leadership and Performance Management (Soft Skills)
• Collections and Accounts Management (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Issue Resolution and Investigation (Hard Skills)
• Customer Relationship Management (Soft Skills)
• Regulatory and Compliance Liaison (Hard Skills)
• Internal Controls and Audit Support (Hard Skills)
• Communication and Documentation (Soft Skills)

Job Summary: 

• Dunning and Portfolio Collections Management
• Handling a minimum of 10 – 15 calls a day
• Manage customer portfolio to an agreed level of AR overdue target
• Manage complex customer accounts
• Communicate with customers to ensure timely collections of company receivables
• Check of credit risk, review of credit limit and exposure
• Make recommendations for account holds/blocks based on credit status, account balance and customer’s payment habit
• Work with customers, sales and operations to resolve disputes that may arise from billing issues, documentation issues, etc
• Reconcile payments received against invoices being paid
• Performs other duties as assigned by direct superiors and managers

Skills on Resume: 

• Effective Communication (Soft Skills)
• Portfolio Management (Hard Skills)
• Account Management (Hard Skills)
• Dispute Resolution (Soft Skills)
• Credit Risk Assessment (Hard Skills)
• Payment Reconciliation (Hard Skills)
• Problem-Solving (Soft Skills)
• Collaboration (Soft Skills)

Job Summary: 

• Educate clients on any concerns or disputes that they may have on the bank’s financial services (account delinquencies, payment collections and processing)
• Provide accurate resolution to issues on credit terms with customer accounts and payments
• Work with the customer on payment options, and payment plans and appropriately escalate any dispute that the customer may raise (Escalation handling)
• Transfer calls to the necessary groups as required by law
• Abide by all regulatory compliance requirements as required by federal law in the US
• Accurately document all actions taken during each transaction with the customer
• Interface with Customer, Business Area, Accounts Receivable, Billing Analysis and Customer Master Data
• Work with Business Area Representatives and Customer Master Data to ensure SAP is updated with correct and current information
• Utilize the SAP UDM Dispute system and process to record Customer billing disputes to enable the Billing Analysis team to begin resolution
• Interface with the Customer and Accounts Receivable to resolve on-account (credits) and payments, as well as miss-applied payments

Skills on Resume: 

• Customer Dispute Resolution (Hard Skills)
• Payment Plan Management (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Documentation and Record Keeping (Hard Skills)
• SAP System Utilization (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Escalation Handling (Soft Skills)
• Data Accuracy and Maintenance (Hard Skills)

Job Summary: 

• Collection of accounts receivables for an assigned portfolio of customers.
• Assist in the execution of credit policies, conduct customer collection calls, and code receivables documents as collectible or disputed.
• Researching account money to determine the appropriate course of action.
• Conduct regular checkpoints with the appropriate commercial representatives to discuss trade receivable transactions as well as issues that require commercial assistance to resolve.
• Collection of all open invoices for customers in their assigned portfolio.
• Present, organize, and convey problems or issues within and across other functions and within the organization, taking into account the business needs
• Exercise judgment within defined practices and policies to determine appropriate action
• Provide administrative support in monitoring customer collection cycle and conduct credit control/receivable collection actions on customers who are late in payment
• Assist in pursuing overdue accounts by utilizing phone collection techniques, dunning letters and collection agencies or legal counsel
• Support the business by providing alternative collections solutions
• Review and take appropriate follow-up action with the commercial sales, customer service and AR technicians
• Administer the Disputed Invoice and Short Pay Coding Process including daily assignment of reason codes and complaint recording for all appropriate instances related to their assigned portfolio of accounts

Skills on Resume: 

• Accounts Receivable Management (Hard Skills)
• Credit Policy Execution (Hard Skills)
• Account Research and Analysis (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Administrative Support (Hard Skills)
• Collection Techniques (Hard Skills)
• Problem Solving and Judgement (Soft Skills)
• Dispute and Short Pay Coding (Hard Skills)