Job Summary:

• Prioritize daily collection calls and activities for assigned customer portfolios to ensure that goals are obtained.
• Analyze customer balances, payment history, and ability to pay 
• Determine collectability of outstanding receivable balances or escalation of payment issues.
• Partner with all areas of the accounts receivable department 
• Ensure outstanding customer balances are researched, collected, and properly applied.
• Complete customer reconciliations as necessary in the collections process.
• Document collection efforts with clear and concise notes.
• Perform additional and miscellaneous accounts receivable projects
• Evaluate the effectiveness of current collection policies and procedures on an account-by-account basis.

Skills on Resume:

• Prioritization (Hard Skills)
• Financial Analysis (Hard Skills)
• Collectability Assessment (Hard Skills)
• Collaboration (Soft Skills)
• Reconciliation (Hard Skills)
• Documentation (Hard Skills)
• Project Management (Soft Skills)
• Policy Evaluation (Hard Skills)

Job Summary:

• Review accounts receivable aging and collection reports for accounts with past due balances.
• Prepare and issue statements and account analysis to clients (in Excel format).
• Review 3rd party system for payment status and identify problem invoices.
• Research any discrepancies or disputes and make recommendations for resolution.
• Call/e-mail clients requesting payments on past balances and collect delinquent balances.
• Investigating and resolving over and short payments, disputed items, and unapplied payments.
• Assist in the explanation of bills to clients.
• Transmit invoices to clients as needed via fax and/or e-mail.
• Communicate with sales and service departments regarding client balances and disputes.
• Maintain balances and holds on client accounts.

Skills on Resume:

• Aging Analysis (Hard Skills)
• Statement Preparation (Hard Skills)
• Payment Status Review (Hard Skills) 
• Discrepancy Resolution (Hard Skills)
• Collection Communication (Soft Skills)
• Payment Investigation (Hard Skills)
• Client Education (Soft Skills)
• Interdepartmental Coordination (Soft Skills)

Job Summary:

• Collect and reconcile Domestic and International customer portfolios
• Analyze customer financial condition and establish customer credit lines using Financial Statements, D and B, Credit Risk Monitor and Credit Scoring
• Maintain accurate credit and collection files. 
• Maintain electronic collection notes for each customer account.
• Daily distribution (mail, electronic entry, email, EDI, etc.) of invoices to customers
• Create manual invoices if applicable
• Application of Cash Receipts, adjustments and write-offs
• Ensure compliance with internal control policies 
• Ensure that proper documentation and support are maintained for all financial transactions
• Manage all internal and external correspondence through a shared mailbox within required SLAs

Skills on Resume:

• Portfolio Management (Hard Skills)
• Credit Analysis (Hard Skills)
• File Maintenance (Hard Skills)
• Documentation Tracking (Hard Skills)
• Invoice Distribution (Hard Skills)
• Payment Processing (Hard Skills)
• Compliance Management (Hard Skills)
• Correspondence Handling (Soft Skills)

Job Summary:

• Support the daily, monthly, quarterly and yearly billing and collections functions within the Corporate Billing and Collections team.
• Performs regular collections on outstanding invoices and accounts to ensure all aging targets are met.
• Be the primary point of contact for customer inquiries and work with internal sales/support teams to ensure timely resolution of outstanding issues.
• Research and coordinate any billing adjustments and credits.
• Support the team in responding to customer inquiries by researching and responding to various billing and collection email requests.
• Analyze accounts receivable and collection data, seeking out trends and patterns to identify ways to improve cash collections and reduce aging
• Responsible for collections of aged receivables for commercial customers
• Contact customer for the status of overaged invoices
• Correspond/ make recommendations with the AR Manager, Billing Analyst, Program Manager and Contracts to determine appropriate actions for collections, could include Accounting if turning over to a collection agency
• Works with analysts, operations and customers to ensure payments are made within payment terms.
• Work on problems with diverse and varied scopes.
• Drive continuous improvements in efficiency, process, and accuracy to operation.
• Interact with customers daily to ensure payment support.

Skills on Resume:

• Billing and Collections (Hard Skills)
• Invoice Collections (Hard Skills)
• Customer Inquiry Resolution (Soft Skills)
• Billing Adjustments (Hard Skills)
• Customer Support (Soft Skills)
• AR Analysis (Hard Skills)
• Receivables Collections (Hard Skills)
• Payment Support (Soft Skills)

Job Summary:

• Accountable for 3rd Party Collections & External Legal Counsel (coding, F/U and reporting)
• Provide recommendations and coordinate with manager and sales to recommend enhancements to collection processes and payment plans for delinquent customer accounts
• Accountable for reducing delinquency for assigned accounts
• Process all credit card payments for HO for all legal entities and prepare deposit form for AR Dept.
• Determine required payment dates and coordinate with branch managers to resolve all collection issues and reconcile all unapplied cash accounts
• Providing customer service regarding collection issues, processing customer refunds, process and reviewing account adjustments, resolving client discrepancies and short payments
• Perform customer reconciliations of accounts
• Enlist the efforts of the Credit department and/or sales to accelerate the collection process
• Re-issue invoices and credit statements to customers
• Communicate & follow up effectively with the sales department regarding customer accounts on a timely basis
• Logging of customer disputes to communicate with the branch network regarding resolution.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
• Ensure adherence to the AR and Cash Flow policies and procedures.
• Research customer payment trends where issues exist.

Skills on Resume:

• 3rd Party Collections (Hard Skills)  
• Process Enhancements (Soft Skills)  
• Delinquency Reduction (Hard Skills)  
• Credit Card Processing (Hard Skills)  
• Collection Issue Resolution (Soft Skills)  
• Customer Reconciliations (Hard Skills)  
• Credit Department Coordination (Soft Skills)  
• Invoice Re-issuance (Hard Skills)

Job Summary:

• Work with clients to help bring in overdue payments
• Take action to encourage timely invoice payments
• Connect with customers via phone or email regarding billing questions and outstanding invoices
• Partner with sales and support teams to research and respond to customer billing inquiries
• Collaborate with sales and other departments to resolve billing issues
• Review Weekly Aging Reports and collect customer payments by payment due dates
• Assist with financial audits and other ad-hoc accounting projects
• Generate, distribute statements, discuss and organize the payment plans
• Collection calls and emails based on a structured escalation schedule
• Maintain status information and other notes on collections within collections software
• Regular reporting on collection successes, follow-up on payment plans
• Work with the legal team on escalations, and assist with the maintenance of contact information
• Communicate with partners regarding client issues
• Assist billing team with basic end-of-month billing and write-offs

Skills on Resume:

• Payment Collection (Hard Skills)  
• Invoice Follow-up (Soft Skills)  
• Billing Inquiries (Soft Skills)  
• Team Collaboration (Soft Skills)  
• Aging Report Review (Hard Skills)  
• Audit Assistance (Hard Skills)  
• Payment Plans (Hard Skills)  
• Collection Communication (Soft Skills)

Job Summary: 

• Support the profitable management of key business areas of collections, and collections-related projects by monitoring trends, identifying opportunities, developing and presenting recommendations, implementing strategies, and measuring the impact
• Work with the latest tools, libraries, platforms, and languages to build effective data visualization to be used for collections decisioning
• Proactively collaborate with Collections Operations, Application Development, Business Intelligence, and other internal groups to implement new business practices and decision strategies
• Accountable for the successful management and completion of multiple concurrent projects that are on time and with high-quality
• Provide timely and justified recommendations in response to ad hoc analysis requests by internal groups
• Develop actionable reports for use by the senior leadership team
• Initiate collection calls to customers and resolve client billing problems
• Identify issues contributing to account delinquency
• Review and monitor assigned accounts and all applicable collection reports
• Provide timely follow-up on payment arrangements and customer requests            
• Make recommendations to management regarding customers to be placed on hold or sent to collection
• Research and resolve customer deductions
• Maintain and document communication with customers

Skills on Resume:

• Trend Analysis (Hard Skills)
• Data Visualization (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Project Management (Hard Skills)
• Analytical Reporting (Hard Skills)
• Customer Communication (Soft Skills)
• Problem Resolution (Soft Skills)

Account Monitoring (Hard Skills)

Job Summary:

• Perform collection activity to ensure prompt payment of invoices
• Work closely with customers and internal departments to resolve billing issues
• Reconciliation of past due balances, with clear and concise communication to customers, sales staff, and management to resolve disputed balances.
• Develop and maintain positive working relationships with all customers within the assigned A/R portfolio
• Resolve Unapplied and Unidentified Cash Payments to ensure proper posting to the customer account.
• Prepare reports for management, review credit limits for new and existing accounts
• Inquire with customers regarding payment through email, phone, and 3 rd party portals
• Provide exceptional internal and external customer service regarding collection matters
• Review for account discrepancies, answer queries and resolve short/over payments
• Prepare and issue customer refunds
• Work comfortably within Excel documents and prepare comments for weekly aging reports
• Document clear and concise notes within NAV of collection activity completed
• Advise Collections Manager of credit risk concerns

Skills on Resume:

• Trend Monitoring (Hard Skills)  
• Data Visualization (Hard Skills)  
• Cross-functional Collaboration (Soft Skills)  
• Project Management (Hard Skills)  
• Ad Hoc Analysis (Hard Skills)  
• Actionable Reporting (Hard Skills)  
• Collection Calls (Soft Skills)  
• Delinquency Identification (Hard Skills)

Job Summary:

• Proactively collect invoices and pursue timely follow-up
• Work with clients to assist with timely payment, perform reconciliations of the accounts 
• Meet individual and team collections goals set on a monthly/quarterly basis set by Accounts Receivable Manager
• Meet all work targets such as the number of accounts worked, number of attempts, calls per hour, promise to pay, etc.
• Utilize various collection strategies effectively to collect from all types of customers and impact DSO targets
• Resolve disputes from customers by working with the internal team so that disputes do not continue, invalid chargebacks are paid back and valid disputes are created accurately (Including coding and commenting on all accounts)
• Work with project management, customer service, and business development teams to resolve on-hand disputes timely and accurately.
• Communicate & follow up effectively with the sales department regarding resolution of billing discrepancies
• Achieve or exceed defined department goals and activity metrics
• Manages relationship with the credit insurance provider
• Ensures that claims for non-payment and/or any collection/pre-claim collection forms are submitted and filed promptly, and appropriate bad debts expense is recorded
• As a member of the Finance department maintains the confidentiality of financial information.

Skills on Resume:

• Invoice Management (Hard Skills)
• Client Collaboration (Soft Skills)
• Goal Achievement (Soft Skills)
• Collection Strategy (Hard Skills)
• Dispute Resolution (Soft Skills)
• Cross-Department Coordination (Soft Skills)
• Billing Communication (Soft Skills)
• Credit Management (Hard Skills)

Job Summary:

• Builds and maintains relationships with customers and/or with appointed AP contact to facilitate timely receipt of payments.
• Collects all receivables to ensure the lowest accounts receivable possible and optimal reimbursement.
• Analyzes customer’s open balances and determines the course of action to attain payment within the customer’s established terms and or to meet/exceed goals
• Documents internal and external communications and actions
• Acts as a liaison between customers and operations to research and resolve customer inquiries.
• Performs in-depth customer payment analysis to properly record actions required to resolve disputed items
• Responsible for the activities involving tracing sources of error, correcting billing documentation, and processing final billing.
• Identifies payment discrepancies and initiates dispute resolution process, performs follow-up procedures
• Maintains frequent contact with internal and external customers to ensure all payments, disputes, and return issues are resolved.
• Ensures appropriate and timely processing of customer credit requests.
• Add approved customers to the address book in Great Plains, and update customer numbers in the Transportation Management System
• Ensures accuracy of all customer information including phone numbers and addresses.
• Works with fellow team members to ensure all credit requests and new customer queries are dealt with in a timely fashion.
• Runs, formats, and updates AR aging report(s) and hold weekly AR meetings.
• Monitors customer credit lines to ensure that all customers remain within approved credit limits and credit terms.
• Works with third-party software partners to ensure that customer invoices are processed for the correct amounts and distributed to the customer promptly

Skills on Resume:

• Invoice Collection (Hard Skills)  
• Client Payment Assistance (Soft Skills)  
• Goal Achievement (Soft Skills)  
• Collection Strategies (Hard Skills)  
• Dispute Resolution (Soft Skills)  
• Interdepartmental Collaboration (Soft Skills)  
• Billing Discrepancies (Soft Skills)  
• Credit Insurance Management (Hard Skills)

Job Summary:

• Contacting customers to inform them of delinquency, encouraging on-time payments, and setting up payment plans that can facilitate good credit
• Locating debtors and contacting them via phone or email to address overdue payments and determine the reason for the outstanding debt
• Reconciling accounts to resolve disputed items or issues
• Communicating with the sales & customer service department to maintain accurate and updated information on client accounts and payments
• Processing customer payments, account adjustments and customer refunds where appropriate
• Reviewing records for accuracy and handling disputes to make sure that account information is entered and maintained appropriately
• Evaluating clients’ credit data and financial statements to determine the degree of risk involved and approving credit limits as appropriate.
• Responsible for setting up of new accounts
• Analyzing client records and using the data to recommend payment plans
• Conferring with credit associations and references to exchange credit information with clients
• Conferring with clients to verify financial/credit transactions and to resolve complaints
• Complete customer reconciliations as necessary in the collections process.
• Document collection efforts with clear and concise notes.

Skills on Resume:

• Delinquency Management (Soft Skills)  
• Debt Collection (Soft Skills)  
• Account Reconciliation (Hard Skills)  
• Client Communication (Soft Skills)  
• Payment Processing (Hard Skills)  
• Record Review (Hard Skills)  
• Credit Evaluation (Hard Skills)  
• New Account Setup (Hard Skills)

Job Summary:

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Review and perform collections for assigned portfolio
• Proactively follow up on large $ invoices
• Follow up on past-due accounts and determine the root cause
• Find ways to improve the customer’s DSO and shorten the payment cycle
• Maintain records, collection notes, and customer information within the P21 system
• Email monthly statements to all customers within the assigned portfolio
• Review credit applications and approve credit limits/terms for new accounts
• Review sales orders placed on credit hold
• Evaluate pay history to determine if the account needs to be placed on hold or the credit limit modified
• Resolve unauthorized deductions and work closely with the sales branch to resolve disputes
• Work out repayment plans for past-due accounts within policy limits
• Process customer’s credit card payments and maintain sales tax database for assigned portfolio

Skills on Resume:

• Collections Review (Hard Skills)  
• Invoice Follow-up (Soft Skills)  
• Root Cause Analysis (Hard Skills)  
• DSO Improvement (Hard Skills)  
• Record Maintenance (Hard Skills)  
• Monthly Statements (Hard Skills)  
• Credit Application Review (Hard Skills)  
• Credit Hold Evaluation (Hard Skills)

Job Summary:

• Works closely with the AR Operations team on Cash Application and Ticketing Instance matters
• Provides timely resolution of past due and disputed items with customers to ensure continued relationship
• Collaborates with customers, sales and management to resolve various issues
• Analyzes information and communicates to supervisor to determine next course of action
• Maintain detailed records of interactions with customers including follow-up dates and next steps
• Identify resolution of larger scale issues that are negatively impacting customer experience
• Run sales tax certificate campaigns in Avalara
• Monthly reporting to produce portfolio aging and DSO calculation
• Weekly reporting to produce portfolio collection queues
• Establish strong partnerships with sales branch, cash application, and billing teams
• Develop relationships with external customers and be responsive to requests
• Prioritize work to achieve or exceed established metrics

Skills on Resume:

• Cash Application Support (Hard Skills)  
• Dispute Resolution (Soft Skills)  
• Issue Collaboration (Soft Skills)  
• Information Analysis (Hard Skills)  
• Record Maintenance (Hard Skills)  
• Sales Tax Campaigns (Hard Skills)  
• Monthly Reporting (Hard Skills)  
• Partnership Building (Soft Skills)

Job Summary:

• Manages the complex (high-value MRR ) customer accounts portfolio daily via the AR Aging report
• Examines and investigates the detailed level of customer accounts invoices/credits/payments and memos via account reconciliation
• Conducts regular calls and emails to customers based on Collection Policy and guidelines of the Company
• Set-ups call/s to the Account Executive and other internal parties to ensure proper coordination and escalation are addressed on the account
• Recommends suspensions and write-off process for Non paying accounts
• Analyses delinquent account balances and negotiates with delinquent customers
• Resolve client discrepancies and short payments.
• Responsible for monitoring and maintaining assigned accounts - customer calls, account adjustments, customer reconciliations (AP)
• Assists team with gathering support for all audit requirements, including pulling of documents
• Participates & supports continuous improvement initiatives by providing ideas/pain points/recommendations and documentation for the efficient collection process
• Documents all collections of customer interactions
• Work with Sales, Legal and Finance Ops as necessary to resolve billing issues that have a direct impact on the collection process
• Adhering to Team and Individual collection targets

Skills on Resume:

• AR Management (Hard Skills)  
• Account Reconciliation (Hard Skills)  
• Customer Communication (Soft Skills)  
• Coordination (Soft Skills)  
• Suspension Recommendations (Hard Skills)  
• Negotiation (Soft Skills)  
• Discrepancy Resolution (Hard Skills)  
• Audit Support (Hard Skills)

Job Summary:

• Reviewing open accounts for collection efforts.
• Professionally making outbound collection calls while keeping and improving customer relations.
• Collect customer payments by payment due dates.
• Identify issues attributing to account delinquency and discuss the issue with the Asset Manager and the Management regarding customers who might need to be placed in suspense or sent to an outside collection agency, or the customers that may benefit from payment deferrals or whole-term debt restructuring, etc.
• Work closely with the Asset Manager on those accounts that trending towards repossession.
• Identify issues with billing, pricing, systems, etc. and escalate including assisting the Accounting Department to resolve any billing or payment misapplication issues.
• Maintain and document communication with customers, this includes updating all customer comment logs, drafting and sending all Demand, Default and other Notices to delinquent customers.
• Work with other departments to ensure that client/customer expectations are being met.
• Prepare reports for management.
• Review AR aging for unpaid invoices and communicate with clients regarding payment.
• Research billing errors and disputes by collaborating with other billing and operations staff.
• Ensure timely and accurate responses to customer inquiries, documentation issues, billing errors, payment application errors, and disputes.
• Provide backup support to other A/R team members.

Skills on Resume:

• Collection Efforts (Hard Skills)
• Outbound Collection Calls (Soft Skills)
• Payment Collection (Hard Skills)
• Delinquency Identification (Hard Skills)
• Repossession Coordination (Soft Skills)
• Issue Escalation (Soft Skills)
• Customer Communication Documentation (Hard Skills)
• Management Reporting (Hard Skills)

Job Summary:

• Manage assigned customer portfolios of large Accounts and follow all set procedures and guidelines
• Develop collections methods that consistently lead to achieving or exceeding company financial goals
• Meet individual and team collections goals set on a monthly/quarterly basis set by AR Manager
• Develop collections methods that consistently lead to achieving or exceeding company financial goals
• Accountable for reducing delinquency for assigned accounts
• Resolve disputes from customers by working with the internal team so that disputes do not continue, invalid charge-backs are paid back and valid disputes are created accurately
• Perform reconciliations of the accounts as necessary
• Work with internal teams to investigate and resolve various issues slowing up the payment process
• Report and escalate issues found during research or communication with customers..
• Send dunning letters to customers with past due receivables and pursue payment commitments.
• Collaborate with cash applications to appropriately apply customer payments and obtain remittance advice from customers.
• Obtain withholding tax receipts for short-pays on WHT.

Skills on Resume:

• Customer Portfolio Management (Hard Skills)
• Collection Methods Development (Soft Skills)
• Goal Achievement (Soft Skills)
• Delinquency Reduction (Hard Skills)
• Dispute Resolution (Soft Skills)
• Account Reconciliation (Hard Skills)
• Issue Investigation (Soft Skills)
• Dunning Letters (Hard Skills)

Job Summary:

• Maintain & monitor a portfolio of accounts receivable
• Collection of all past due accounts receivable using various collection techniques
• Make recommendations on customer accounts reaching warning levels/credit limits
• Update management on the collectability of accounts on an ongoing basis
• Liaise with various third-party collections agencies
• Maintain accurate customer master files, investigate & resolve customer disputes
• Initiate invoice adjustments as required, manage daily/monthly customer card payments
• Generate monthly receivable performance reports
• Provide excellent customer service to internal & external customers
• Create and send customer statements to customers every month.
• Participate in A/R to A/P reconciliations with customers as required.
• Liaise with Order To Cash, Service and Account Teams to resolve customer disputes.
• Escalate non-responsive customers through appropriate channels.
• Create monthly and quarterly cash collection forecasts and identify the estimated timing of incoming receipts.
• Weekly and monthly reporting of account statuses.

Skills on Resume:

• AR Management (Hard Skills)  
• Collection Techniques (Hard Skills)  
• Credit Recommendations (Soft Skills)  
• Collectability Updates (Soft Skills)  
• Third-party Liaison (Soft Skills)  
• Master File Maintenance (Hard Skills)  
• Invoice Adjustments (Hard Skills)  
• Performance Reporting (Hard Skills)

Job Summary:

• Manages accounts receivable portfolio for assigned customers ensuring customers are contacted properly / efficiently and timely
• Cooperate with BU to ensure collections for all customers are processed with the best level of mutual knowledge-sharing
• Monitors and controls team members to hold them accountable for maintaining continuous follow-up with customers and BU to obtain timely payment and/or timely dispute resolution
• Accountable for measuring the performance and productivity of the team daily using IT tool reports and queues that coordinators and analysts are correctly following strategies.
• Instructs team to perform collections activities for open credit balances / unallocated items/disputes timely
• Ensure that the team follows collection strategies and actively monitors compliance.
• Manage actively escalation of delayed dispute resolutions / unallocated items solving and reports situation of open cases to senior management of RBC and business
• Actively analyze the trends and best practices of collections & dispute management in the market and propose process improvements
• Coaching, developing individuals within the team, and addressing performance gaps through Personal Improvement Plans.
• Responsible for strategic accounts management and handling.
• Initiate, coordinate and drive CI projects as per operations objectives.
• Support direct manager with daily issues/operational tasks.
• Participate in internal projects assigned within the organization.

Skills on Resume:

• AR Portfolio Management (Hard Skills)
• Customer Contact (Soft Skills)
• Knowledge Sharing (Soft Skills)
• Team Performance Monitoring (Hard Skills)
• Collections Activities (Hard Skills)
• Strategy Compliance (Hard Skills)
• Dispute Escalation (Soft Skills)
• Trend Analysis (Hard Skills)

Job Summary:

• Responsible for the cash collection of a designated customer portfolio using Collection, CRM and ERP software.
• Activities include contacting the customer by e-mail and phone to secure payment and resolve billing disputes in a manner that is fair and timely.
• Meet monthly meet monthly goals and targets as set by Management.
• Maximize receivable recoveries while providing professional and attentive service that preserves the ongoing relationship with each customer.
• Be responsible for managing a portfolio of between 200-300 accounts in the US and internationally.
• Responsible for problem-solving any customer issues with the customer while ascertaining the nature and reason behind the payment concerns or disputes.
• Escalate problems or concerns to the supervisor to secure approval for any non-routine concerns/solutions.
• Assists other Team members whenever necessary to ensure maximum cash flow, minimum risk and customer satisfaction.
• Proper and detailed documentation for all accounts, including clear and detailed notes with dates, discussions, the person spoke with and the next action item.
• Work with Accounts Receivable teams and front-line operations to ensure customer cash is collected to meet financial goals and operational objectives
• Analyze customer accounts receivable to identify opportunities to accelerate cash collections and reduce invoice aging
• Access Government and customer invoice and payment processing systems to determine the status and actions to be taken
• Contact customers and front-line operations for payment status and/or timely issue identification and resolution

Skills on Resume: 

• Cash Collection (Hard Skills)  
• Customer Contact (Soft Skills)  
• Goal Achievement (Soft Skills)  
• Receivable Recovery (Hard Skills)  
• Portfolio Management (Hard Skills)  
• Problem Solving (Soft Skills)  
• Issue Escalation (Soft Skills)  
• Detailed Documentation (Hard Skills)

Job Summary:

• Follow-up on accounts about all lines of business to ensure timely payments are received from associated pharmaceutical companies
• Maintain a strong business relationship with the pharmaceutical companies by being the primary contact and the voice of Sarah Cannon as it relates to the collection and payment of receivables
• Work with accounting staff to resolve billing questions
• Respond to requests for information from Corporate, Internal Audit and other internal management as requested by the supervisor
• Ensure that all processing and reporting deadlines are consistently achieved
• Lead communication with a key customer portfolio developing trusted relationship
• Be supported by high-tech tools to help prioritize key contacts with customer portfolio and urgent actions
• Listen carefully to the customer challenges and identify solutions on how to drive payment behavior
• Facilitate challenges solutions by involving other HP including teams in working with the customer
• Advise the Credit Analysts, Sales, and Account Management teams on collection risks
• Lead and/or participate in business enhancement projects across geographies
• Perform credit review of customer payment risk and financial stress assessment utilizing web-based commercial tools

Skills on Resume: 

• Account Follow-up (Hard Skills)
• Business Relationship Management (Soft Skills)
• Billing Resolution (Soft Skills)
• Information Requests (Soft Skills)
• Deadline Compliance (Hard Skills)
• Key Customer Communication (Soft Skills)
• Payment Behavior Solutions (Soft Skills)
• Credit Review (Hard Skills)