Job Summary: 

• Corresponding with the bad debt collection vendors
• May refer accounts to a collection agency
• Review accounts for potential legal action and reconcile agency inventory with internal records
• Review accounts returned by the collection agencies from cancel reports and worklists to determine the next step in the collection cycle
• Investigate and resolve patient disputes
• Calculates and enters appropriate adjustments to accounts based on insurance reimbursement methodologies, contractual relationships, and coverage.
• Recommends accounts to be written off to appropriate categories if the provider did not meet certain payer guidelines, such as timely capture of charges.
• Recommend accounts to be written off when efforts have been exhausted by the collection agencies.
• Verify, add, and bill insurance to accounts from eligibility found through vendors
• Review and audit invoices from vendors and document variances
• Maintains key performance indicators as defined by management discretion.

Skills on Resume:

• Debt Collection Coordination (Hard Skills)
• Financial Reconciliation (Hard Skills)
• Insurance Billing and Verification (Hard Skills)
• Vendor Invoice Auditing (Hard Skills)
• Dispute Resolution (Soft Skills)
• Decision Making (Soft Skills)
• Communication Skills (Soft Skills)
• Performance Management (Soft Skills)

Job Summary: 

• Contact customers with past-due accounts
• Maintain established levels of A/R, Cash, Calls and DSO
• Constant improvement of A/R, Cash, Calls & DSO
• Document all communications with customers, and internal co-workers, in Salesforce.com or Oracle Advanced Collections
• Adhere to established guidelines throughout the collection process
• Dedicated follow-up of all collections efforts, both externally and internally
• Research account disputes and billing discrepancies while performing account/payment reconciliation
• Research prior payment history and run queries
• Adherence to and enforcement of compliance with company policies and procedures
• Responsible for credit inquiries from external and internal clients
• Identify, research and resolve credits and unapplied cash receipts

Skills on Resume:

• Account Reconciliation (Hard Skills)
• Use of CRM and ERP Systems (Salesforce, Oracle) (Hard Skills)
• Financial Record Keeping (Hard Skills)
• Data Analysis and Reporting (Hard Skills)
• Communication Skills (Soft Skills)
• Problem Solving (Soft Skills)
• Persistence and Follow-up (Soft Skills)
• Compliance and Policy Enforcement (Soft Skills)

Job Summary: 

• Attempt to contact, via telephone, customers who are delinquent with mortgage loan payments.
• Answer incoming calls from customers who are delinquent with mortgage loan payments.
• Probe customers to determine why are delinquent with mortgage loan payments and determine how can best assist them
• Research and resolve issues that impact the mortgage loan due date and create a delinquent situation.
• Document repayment agreements in mortgage systems.
• Ensure loss mitigation requests for assistance packages are sent to, completed and returned by homeowners promptly.
• Communicate with authorized third parties
• Research customer contact information (a.k.a. skip trace)
• Daily telephone and written contact with customers and vendors regarding the status of collateral.
• Assign and follow up with Vendors on pending collateral sales,
• Issue return instructions and respond to customer inquiries and requests for documentation.

Skills on Resume:

• Debt Collection Techniques (Hard Skills)
• Documentation and Record Keeping (Hard Skills)
• Skip Tracing Techniques (Hard Skills)
• Loss Mitigation Knowledge (Hard Skills)
• Problem Solving (Soft Skills)
• Communication Skills (Soft Skills)
• Negotiation Skills (Soft Skills)
• Customer Service Orientation (Soft Skills)

Job Summary: 

• Analyze delinquent accounts and prepare reports on highest risk accounts including recommendations for resolution.
• Update, maintain asset reports and negotiate payment arrangements.
• Resolve customer issues that inhibit payments.
• Reconcile transactions and balances to maintain accurate accounts.
• Maintain a daily work queue to bring the delinquency ratio within target ranges.
• Coordinate billing with Accounting. 
• Monitor receivables and collections providing updates to Collection Manager/Management using appropriate reporting procedures.
• Document all communications with customers in the Collections Plus system.
• Advise Collection Manager/Management of problematic accounts that will need to be assigned out for repossession and/or potential litigation.
• Utilize effective negotiation tactics to obtain payment from responsible parties using strong communication skills, effective rebuttals, and a sense of urgency to expedite maximum recovery and determine the best course of action
• Maintain and adhere to productivity and quality standards

Skills on Resume:

• Financial Risk Analysis (Hard Skills)
• Account Reconciliation (Hard Skills)
• Reporting and Documentation (Hard Skills)
• Negotiation Techniques (Hard Skills)
• Problem Solving (Soft Skills)
• Communication Skills (Soft Skills)
• Time Management (Soft Skills)
• Team Coordination (Soft Skills)

Job Summary: 

• Contact customers to collect payments for past-due invoices
• Analyze past-due accounts to determine a course of action to collect
• Research customer questions and resolve them promptly
• Participate in the preparation of collection reports and follow payment guidelines when collecting accounts
• Adhere to the FDCPA, MN Attorney General's Agreement, and all other regulatory and compliance requirements
• Daily review of the Aged Trial balance.
• Identify delinquent items on a timely basis and take corrective actions.
• Professionally making outbound collection calls while keeping and improving customer relations.
• Resolve client-based billing problems and identify issues attributing to account delinquency.
• Reconcile customer accounts and prepare weekly customer aging reports.
• Respond to customer inquiries on a timely basis.

Skills on Resume:

• Debt Collection Techniques (Hard Skills)
• Financial Analysis (Hard Skills)
• Compliance with Regulatory Standards (Hard Skills)
• Account Reconciliation (Hard Skills)
• Communication Skills (Soft Skills)
• Problem Solving (Soft Skills)
• Customer Relationship Management (Soft Skills)
• Time Management (Soft Skills)

Job Summary: 

• Answer incoming customer service calls promptly, professionally and within established performance standards and criteria.
• Place outgoing calls to customers to collect past-due payments. 
• Take payments by credit card or check by phone
• Maintain current knowledge of company services and policies to respond correctly to customer inquiries.
• Verify and enter accurate customer information to ensure the integrity of customer paperwork and records.
• Respond to customer needs, questions, or problems in an efficient, professional, and thorough manner.
• Review and analyze account information accurately to assist customers.
• Answer questions, identify, research and resolve discrepancies in customer calls or correspondence.
• Handle any special projects that are assigned properly and efficiently.
• Keep call logs and reports and note adjustments and modifications to member accounts
• Navigate multiple computer systems and train/Cross Train employees 

Skills on Resume:

• Payment Processing (Hard Skills)
• Data Entry and Verification (Hard Skills)
• Knowledge of Company Policies and Services (Hard Skills)
• Customer Information Management (Hard Skills)
• Effective Communication (Soft Skills)
• Problem Solving (Soft Skills)
• Customer Service Orientation (Soft Skills)
• Training and Cross-Training (Soft Skills)

Job Summary: 

• Adhere to quality assurance standards and processes
• Maintain Client Satisfaction Criteria
• Work closely with the Management/Development team to improve performance
• Track and Compile Collected Data and complete Call Logs
• Follow up with clients and accounts until the account is paid, settled, and free from delinquency.
• Apply technical knowledge and provide accurate and detailed documentation of accounts to ensure proper follow-up and correct applications of payments.
• Set up suitable payment arrangements once contact with the debtor has been made and follow up on payment arrangements.
• Keep accurate records and documentation of activity on accounts worked through policies and procedures as set forth by the company.
• Control order release to update credit lines and prepay accounts
• May serve as a backup as a Contact Center Representative
• Comply with legal requirements applicable to collections or teleservice calls, including the Federal Fair Debt Collections Practices Act.

Skills on Resume:

• Quality Assurance Compliance (Hard Skills)
• Data Analysis and Reporting (Hard Skills)
• Financial Record Keeping (Hard Skills)
• Legal Compliance in Debt Collection (Hard Skills)
• Client Relationship Management (Soft Skills)
• Problem Solving (Soft Skills)
• Communication Skills (Soft Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Utilize personal computer, telephone headset, facsimile, copier, calculator, all aspects of the telephone system and other general office equipment.
• Make demands for payment and explain payment obligations, take account actions, and record call contents by department calling scripts 
• Procedures created for the relevant delinquency queue and subscribing member credit union
• Ability to handle confidential material.
• Promote and close sales of credit card and non-credit card financial products and cross-sell products such as Card Activation Promotional Rates, Non-Credit Card products, etc
• Fulfill Fair Debt Collections Practice Act (FDCPA) criteria and ensure that compliance is adhered to at all times.
• Communicate effectively with the check debtors in accordance with debtor information and the nature of the call.
• Ensure that all attempts to recover outstanding debtor accounts are pursued with the highest levels of urgency.
• Notate the debtor account accurately every time an attempt has been made to contact the debtor.
• Maintain and update debtor account information. (Return mail, Bankruptcy, fraud, and Disputes).
• Maintain promises made vs. promises kept ratio.
• Maintain Departmental production standards.

Skills on Resume:

• Financial Product Sales (Hard Skills)
• Compliance with FDCPA (Hard Skills)
• Data Entry and Account Management (Hard Skills)
• Use of Office Technology (Hard Skills)
• Communication Skills (Soft Skills)
• Confidentiality Handling (Soft Skills)
• Negotiation and Persuasion (Soft Skills)
• Time Management (Soft Skills)

Job Summary: 

• Complete account maintenance - research and reconcile payment application questions i.e. overpayments, short pays, credit/debit off-sets, and deductions
• Maintain SLAs per established collection policies
• Provide billing support - invoices, details, etc. and contact bill receiver/reviewer management
• Initiate and participate in internal or client conference calls to resolve unpaid and past-due invoices
• Provide supporting information for the month-end contract balance report
• Complete approval write-up for a client refund or write-off requests
• Create, receive, and resolve Service Cloud Cases
• Provide immediate feedback to management in regards to accounts that are "Special handling"
• Adhere to departmental lunch and break schedule.
• Respond to customer inquiries on a timely basis.
• Escalate large dollar payment issues to AR Management

Skills on Resume:

• Payment Reconciliation (Hard Skills)
• Service Level Agreement Compliance (Hard Skills)
• Billing and Invoicing (Hard Skills)
• Financial Reporting (Hard Skills)
• Conflict Resolution (Soft Skills)
• Communication Skills (Soft Skills)
• Time Management (Soft Skills)
• Problem Solving (Soft Skills)

Job Summary: 

• Daily review of the Aged Trial balance.
• Identify delinquent items on a timely basis and take corrective actions.
• Professionally making outbound collection calls while keeping and improving customer relations.
• Resolve client-based billing problems and identify issues attributing to account delinquency.
• Reconcile customer accounts and prepare weekly customer aging reports.
• Follow up with clients and accounts until the account is paid, settled, and free from delinquency.
• Apply technical knowledge and provide accurate and detailed documentation of accounts to ensure proper follow-up and correct applications of payments.
• Set up suitable payment arrangements once contact with the debtor has been made and follow up on payment arrangements.
• Keep accurate records and documentation of activity on accounts worked through policies and procedures as set forth by the company.
• Control order release to update credit lines and prepay accounts
• Educates customers on potential solutions
• Uses negotiation techniques necessary to solve the customers’ delinquency status

Skills on Resume:

• Financial Analysis (Hard Skills)
• Account Reconciliation (Hard Skills)
• Documentation and Record Keeping (Hard Skills)
• Debt Collection Techniques (Hard Skills)
• Customer Relationship Management (Soft Skills)
• Problem Solving (Soft Skills)
• Negotiation Skills (Soft Skills)
• Communication Skills (Soft Skills)

Job Summary: 

• Provide the highest level of customer service
• Receive payments and post amounts paid to customer accounts
• Locate and monitor overdue accounts, using a variety of automated systems
• Works with customers to develop a solution that brings accounts to the current status
• Contact customers to collect payments for past-due invoices
• Analyze past-due accounts to determine a course of action to collect
• Research customer questions and resolve them promptly
• Participate in the preparation of collection reports
• Document repayment agreements in mortgage systems.
• Ensure loss mitigation requests for assistance packages are sent to, completed and returned by homeowners promptly.
• Communicate with authorized third parties

Skills on Resume:

• Customer Service (Soft Skills)
• Payment Processing (Hard Skills)
• Account Monitoring (Hard Skills)
• Negotiation (Soft Skills)
• Debt Collection (Hard Skills)
• Problem Solving (Soft Skills)
• Report Preparation (Hard Skills)
• Communication (Soft Skills)