COLLECTIONS AGENT SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Dec 03, 2024 - The Collections Agent has experience in customer service and sales/collections in a telephony-based environment, with a strong ability to communicate clearly and effectively over the telephone. This role requires enthusiasm, organization, and resilience, handling multiple tasks while maintaining a positive attitude and meeting targets. The individual is also skilled in navigating complex computer systems, problem-solving, and paying keen attention to detail.

Essential Hard and Soft Skills for a Standout Collections Agent Resume
  • Debt Collection
  • Negotiation
  • Payment Processing
  • Data Entry
  • Customer Account Management
  • Credit Analysis
  • Financial Reporting
  • Legal Compliance
  • Skip Tracing
  • Automated Collections Systems
  • Communication
  • Empathy
  • Patience
  • Problem-Solving
  • Time Management
  • Conflict Resolution
  • Attention to Detail
  • Teamwork
  • Adaptability
  • Persuasion

Summary of Collections Agent Knowledge and Qualifications on Resume

1. BA in Finance with 4 years of Experience

  • Inbound or outbound contact center experience
  • Previous collections, debt, or arrears management experience
  • Experience within a complaint handling or other challenging environment
  • An excellent communicator, both verbal and written
  • The desire to get to the right outcome
  • Provide excellent customer service and empathy to work with vulnerable members of the public
  • Ability to work with vulnerable customers and identify opportunities to improve the customer experience
  • Work to set personal performance standards and work with the team to contribute to customer outcomes within a timescale
  • Highly organized and confident in using multiple banking systems
  • A self-starter and able to prioritise tasks working to agreed quality and productivity performance targets

2. BA in Business Administration with 2 years of Experience

  • Previous Collections working experience (not just Accounts Receivable)
  • Customer Service working experience
  • Collections Management Software Experience.
  • Contact Centre Experience/AR Experience
  • Dialer System (outbound) experience
  • Excellent Microsoft Excel 
  • Great English communication skills
  • Takes initiative, someone who can work with little direction and ambiguity
  • A natural problem solver and a high level of results focus
  • Proactive about the development and learning

3. BA in Accounting with 3 years of Experience

  • Customer service and Sales/Collections working experience 
  • Experience in a customer-facing role ideally in a telephony-based environment
  • Have GCSE Maths and English grades A-C or equivalent
  • Demonstrate drive and enthusiasm
  • Able to project a positive and friendly attitude
  • Ability to listen effectively and communicate clearly over the telephone
  • Being organized and able to juggle multiple tasks
  • A resilient nature and determination to achieve goals and targets
  • Effective problem solver
  • Strong verbal and written communication skills
  • Ability to navigate complex computer systems
  • A keen attention to detail and proactive approach to solving problems
Relevant Information
Collections Manager Skills, Experience, and Job Requirements
Collections Representative Skills, Experience, and Job Requirements
Collections Specialist Skills, Experience, and Job Requirements
Collections Supervisor Skills, Experience, and Job Requirements