Job Summary: 

• Working with the customers to find solutions to cure arrears on accounts and improve the customer journey
• Process inbound calls from customers and deal with these calls correctly and accurately with a high level of professionalism
• Process outbound calls to customers, contacting them for due and overdue accounts to negotiate prompt payment within defined timescales
• Record all customer contact notes accurately on the system
• Establish payment plans for customers to ensure repayments do not default
• Accountable for reducing default and delinquency for all assigned accounts
• Establish and maintain effective and cooperative working relationships with customers and colleagues alike.
• Responsible for monitoring and managing assigned accounts
• Work directly with the customers either by telephone, electronically, or face-to-face
• Clarify the database, and record all information in the system
• Initiate and manage repossession proceedings

Skills on Resume: 

• Customer Service Excellence (Soft Skills)
• Effective Communication (Soft Skills)
• Account Management (Hard Skills)
• Data Entry and Accuracy (Hard Skills)
• Problem-Solving (Soft Skills)
• Professionalism (Soft Skills)
• Relationship Building (Soft Skills)
• Time Management (Soft Skills)

Job Summary: 

• Answer incoming calls from debtors, both in English and French
• Undertake debtor trace and locate efforts using search engines
• Notify debtors of overdue accounts and payments through phone or mail, both in English and French
• Set up and document payment arrangements with debtors, both in English and French
• Obtain and record current financial data from debtors, both in English and French
• Recommend account closure if payments are not being received
• Maintain records and files for debtor accounts
• Coordinate messages to debtors, managing current paying accounts with reminder messages
• Ensure debtors are on an ongoing payment plan
• Maintain accurate and updated file notes for ongoing history and referencing
• Find assets for debtors in case possible enforcements are necessary, such as places of employment for garnishment, new addresses that could be owned by debtors and subject to writ enforcement
• Consult with and/or coordinate activities with other employees of the organization

Skills on Resume: 

• Bilingual Communication (Soft Skills)
• Debtor Trace and Locate (Hard Skills)
• Account Notification and Payment Management (Hard Skills)
• Financial Data Collection (Hard Skills)
• Record Maintenance (Hard Skills)
• Enforcement and Asset Recovery (Hard Skills)
• Coordination and Communication (Soft Skills)
• Account Closure Recommendations (Soft Skills)

Job Summary: 

• Deal with Inbound and Outbound calls from customers
• Provide first-class customer service and handle customer queries and complaints in a professional, courteous and helpful manner
• Handle internal queries via phone or email, and record information on the CRM systems
• Set, Manage and Track realistic instalment plans for customers
• Maximize the levels of cash/debt recovered, and promote Direct Debit payments
• Work to achieve personal and team collection targets
• Feed into regular team meetings with observations on strategies/effectiveness and suggestions on new campaigns
• Handle customer queries and complaints in a professional, courteous and helpful manner.
• Effectively manage recovery activity to handle charged-off accounts
• Help the team in achieving the targets set by the company
• Initiate timely recovery actions on charge-off accounts and monitor the effectiveness of recoveries to minimize credit losses
• Ensure all collection processes are in line with collection procedures and are managed properly and follow collection procedures

Skills on Resume: 

• Customer Service Excellence (Soft Skills)
• CRM Proficiency (Hard Skills)
• Instalment Plan Management (Hard Skills)
• Debt Recovery (Hard Skills)
• Target Achievement (Soft Skills)
• Strategic Input (Soft Skills)
• Process Compliance (Hard Skills)
• Timely Recovery Actions (Hard Skills)

Job Summary: 

• Maintain customer relationships to ensure client satisfaction and retention
• Liaise with other departments such as Credit and Operations to ensure strong risk management, while implementing standard industry practices
• Ensure delinquent accounts are dealt with proactively and on time
• Make contact with customers via the telephone and/or email to arrange payments for past-due accounts.
• Review, investigate and analyze accounts to determine the client’s ability to repay the debt
• Professionally and respectfully negotiate with customers and explore money sources to determine the best possible arrangement.
• Negotiate payment arrangements/solutions within collection policy guidelines and adhere to policies and procedures
• Maintain account records regarding the financial status of the customer and the status of the collections efforts
• Structure and recommend write off solution to the Manager, Collections
• Review incoming correspondence received from customers and determine the action required
• Draft correspondence such as Dispute Letters and Responses to Customer
• Draft and Prepare Buyouts for Customers
• Prepare Notice of Security Interest and Release, and Postponements
• Respond to complaints from Better Business Bureau and other organizations
• Update and monitor various reports relating to the portfolio

Skills on Resume: 

• Customer Relationship Management (Soft Skills)
• Cross-Departmental Liaison (Soft Skills)
• Proactive Collections (Hard Skills)
• Account Analysis and Review (Hard Skills)
• Negotiation and Conflict Resolution (Soft Skills)
• Documentation and Reporting (Hard Skills)
• Complaint Management (Soft Skills)
• Reporting and Monitoring (Hard Skills)

Job Summary: 

• Conduct timely follow-ups with customers-approved third parties or others to ensure all deliverables have been met. 
• Be available to take inbound calls and participate in all scheduled dialer campaigns. 
• Thoroughly document Fiserv with all efforts about an account.
• Initiate outbound Recovery calls on new business for 3 consecutive days of the assignment date. 
• Penetrate assigned files a minimum of once every 10 business days utilizing queue and outbound call strategies. 
• Initiate appropriate and timely follow-up with other business lines to ensure timely completion of CITs.
• Collect all required documents before negotiating settlement or repayment terms. 
• Make recommendations to management after analyzing documents for approval or counteroffers
• Obtain appropriate approvals on all workout plans before implementing them with customers or authorized third parties. 
• Negotiate complex repayment terms which include Settlements, Note Sales, Short Negotiated Pay-Offs and Short-Sales.
• Achieve monthly dollar goals and attain minimum production work standards. 
• Monitor Repay Plans to ensure adherence and make follow-up or reminder calls
• Identify and implement methods to improve operational efficiency and expense reduction through automation, workflow and enhanced services.

Skills on Resume: 

• Customer Communication and Follow-Up (Soft Skills)
• Inbound and Outbound Call Management (Hard Skills)
• Documentation and Analysis (Hard Skills)
• Negotiation Skills (Soft Skills)
• Time Management and Follow-Up (Soft Skills)
• Operational Efficiency and Improvement (Hard Skills)
• Goal Achievement and Performance Standards (Soft Skills)
• Cross-Functional Coordination (Soft Skills)