COLLECTIONS CLERK SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Dec 03, 2024 - The Collections Clerk has a background in accounts receivable and commercial collections, including SAP finance knowledge and experience. This role requires superior customer service abilities and excels in a fast-paced environment, leveraging high computer literacy and excellent interpersonal skills. The clerk is also a proven team player with strong attention to detail and analytical skills in basic accounts receivable and accounting policy, adept at making collection calls and following standard procedures.

Essential Hard and Soft Skills for a Standout Collections Clerk Resume
  • Payment Processing
  • Account Reconciliation
  • Debt Recovery Techniques
  • Credit Analysis
  • Financial Reporting
  • Data Entry
  • Invoice Management
  • Accounting Software Proficiency
  • Legal Compliance Knowledge
  • Risk Assessment
  • Communication
  • Negotiation
  • Problem-Solving
  • Attention to Detail
  • Time Management
  • Empathy
  • Patience
  • Teamwork
  • Adaptability
  • Stress Management

Summary of Collections Clerk Knowledge and Qualifications on Resume

1. BA in Accounting with 1 year of Experience

  • Credit and collection working experience
  • Working experience in customer service
  • SAP finance knowledge and experience
  • Bilingualism, written and spoken
  • Fast learner, thoroughness and attention to detail
  • A good communicator
  • Good knowledge of Microsoft Office Tools (Excel, Outlook, and Word)
  • Experience working with an ERP system
  • Knowledge of medical terminology, ICD-10, HCPCS, and CPT codes 
  • Ability to demonstrate computer skills efficiently

2. BA in Finance with 2 years of Experience

  • Accounts Receivable (AR) working experience 
  • Prior high-volume collections experience
  • Working experience in answering inbound calls
  • Previous SOX working experience 
  • Relevant Credit Control Experience
  • Excel and/or spreadsheet proficiency
  • Must be proficient in SAP
  • Earlier experience working with various types of accounting software
  • The ability to effectively analyze customer accounts and make decisions based on said analyses
  • Excellent written, verbal and social communication skills

3. BA in Business Administration with 3 years of Experience

  • Working experience in Collections.
  • Familiarity with accounting software.
  • Strong interpersonal and organizational skills.
  • Pays attention to detail and good time management.
  • Must be proficient in Microsoft Excel.
  • Clerical and analytical thinking
  • Excellent communication skills
  • The ability to work under pressure
  • Ability to understand complex interdependencies
  • Good administrative skills with highly numerate

4. BA in Economics with 2 years of Experience

  • Experience working in accounts receivable 
  • Commercial collections working experience 
  • SAP finance knowledge and experience
  • Working experience making collection calls
  • Superior customer service abilities
  • The ability to work in a fast-paced environment
  • A high level of general computer literacy
  • Excellent interpersonal skills
  • A team player with attention to detail
  • Attention to detail and ability to follow standard procedures
  • Established analytical skills in basic accounts receivable and accounting policy
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