Job Summary: 

• Scanning and maintaining documents
• Process and mail USPS invoices and credits
• Managing general Accounts Receivable email
• Take responsibility for daily short payment resolution
• Take responsibility for past-due AR Balances
• Take responsibility for payment discrepancies
• Contact customer to collect NSF payments and fees
• Answer the department phone line to address customer inquiries
• Receive and respond to collections correspondence
• Special credit and collections projects
• Month-end statement review and mailing

Skills on Resume: 

• Document Management (Hard Skills)
• Accounts Receivable Management (Hard Skills)
• Short Payment and AR Resolution (Hard Skills)
• Payment Discrepancy Resolution (Hard Skills)
• Customer Collections (Hard Skills)
• Customer Service and Communication (Soft Skills)
• Special Projects Handling (Hard Skills)
• Month-End Reconciliation (Hard Skills)

Job Summary: 

• Reviews open customer accounts for aged activity and identifies where collection efforts are needed and takes appropriate actions to complete.
• Completes regular outbound collection requests professionally while maintaining favorable customer relations and ensures appropriate documentation on status is tracked.
• Maintains accurate records of all work performed on an account including letters, telephone conversations, charges payments, etc.
• Monitors customer accounts for credit holds and updated credit information
• Updates all credit customers over approved credit limits for review by the Credit Manager.
• Recover delinquent accounts according to company policy and procedures.
• Resolves client billing problems such as missing invoices, invoice discrepancies, or general disputes.
• Prepares reports on delinquent accounts and provides frequent updates to leaders on progress and/or issues.
• Runs credit card payments for customer orders as part of the collection efforts.
• Receives inbound customer calls and emails regarding invoicing, payments, and other related account activity questions

Skills on Resume: 

• Collections Management (Hard Skills)
• Professional Communication (Soft Skills)
• Record Keeping (Hard Skills)
• Credit Monitoring (Hard Skills)
• Delinquency Recovery (Hard Skills)
• Dispute Resolution (Soft Skills)
• Reporting and Analysis (Hard Skills)
• Customer Service (Soft Skills)

Job Summary: 

• Reviews and monitors credit sources, credit files, customer applications and delinquent accounts.
• Obtains required information from credit organizations, banks and loan associations.
• Maintains records on credit risks, delinquent accounts and incomplete files.
• Mails follow-up letters to customers to encourage payment of delinquent accounts.
• Confers with customers by telephone in an attempt to determine the reason for overdue payment, and reviews terms of sales, service, or credit contracts with customers.
• Reconciles payments and submits application requests to A/R.
• Records information about the financial status of customers and the status of collection efforts.
• Sorts and files correspondence.
• Partners with leadership on escalated collections issues for effective resolution.
• Provides backup and support for other credit and collections staff 

Skills on Resume: 

• Credit Analysis (Hard Skills)
• Record Management (Hard Skills)
• Communication Skills (Soft Skills)
• Reconciliation (Hard Skills)
• Collections Management (Hard Skills)
• Customer Service (Soft Skills)
• Organizational Skills (Soft Skills)
• Support and Backup (Soft Skills)

Job Summary: 

• Manage collections for customers.
• Communicate with customers both internal and external to resolve non-payment issues and gather necessary information.
• Process credit card transactions.
• Maintain all necessary documentation and files.
• Review orders and determine applicable sales taxes.
• Assist in other departments such as receivables, order entry, and reception.
• Participates in credit decisions on assigned customers.
• Assists customer service with customer questions surrounding order holders with past due accounts.
• Aids in the procurement of customer-required documents for setup and reporting purposes, such as Customer applications, Sales Tax Certificates, TTB, etc.
• Performs other duties and responsibilities as assigned to support the company and operational needs.

Skills on Resume: 

• Customer Communication (Soft Skills)
• Credit Card Processing (Hard Skills)
• Document Management (Hard Skills)
• Order Review and Taxation (Hard Skills)
• Cross-Departmental Collaboration (Soft Skills)
• Credit Decision Participation (Hard Skills)
• Customer Service Support (Soft Skills)
• Document Procurement (Hard Skills)

Job Summary: 

• Identify outstanding debts, daily monitoring of past-due accounts
• Conduct collection calls and ensure timely payment of past-due accounts
• Resolve any client billing issues
• Take responsibility for the processing of payments
• Update account status records and collection efforts
• Provide updates on Collections and Accounts Receivable statuses to upper management
• Produce loan and credit documents
• Responding to inquiries by phone and email
• Providing additional administrative support
• Conduct collections on account receivables and process credit applications

Skills on Resume: 

• Debt Collection and Management (Hard Skills)
• Client Billing Resolution (Hard Skills)
• Payment Processing (Hard Skills)
• Account Status Monitoring (Hard Skills)
• Reporting and Communication (Soft Skills)
• Document Production (Hard Skills)
• Inquiry Response (Soft Skills)
• Administrative Support (Soft Skills)

Job Summary: 

• Take responsibility for managing Accounts Receivables
• Scan correspondence and documents
• Take responsibility for completing daily reports
• Track, update, print, and mail correspondence
• Research and update data to ensure accuracy
• Review and respond to patient correspondence
• Perform skip tracing on return mail
• Compile referrals into an Excel spreadsheet for distribution
• Update sales and A/R reports as scheduled
• Take responsibility for processing commissions monthly
• Back-up AP, and Order Entry

Skills on Resume: 

• Accounts Receivable Management (Hard Skills)
• Document Scanning and Management (Hard Skills)
• Daily Reporting (Hard Skills)
• Data Accuracy and Research (Hard Skills)
• Patient Correspondence Handling (Soft Skills)
• Skip Tracing and Mail Management (Hard Skills)
• Excel Data Management (Hard Skills)
• Commission Processing and Backup Support (Hard Skills)

Job Summary: 

• Responsible for answering and returning calls from tenants with questions about rent, home concerns, neighbor concerns, rent concerns and various other topics. 
• Making collection calls regarding missed rent, small balances and payment plans. 
• Work with tenants regarding HOA amenities and HOA violations. 
• Verify and document information and must consistently meet established productivity, schedule adherence and quality standards
• Work with the professional or client, review the status of delinquent accounts and oversee the process of collection of outstanding accounts
• Collections of external client accounts maximizing cash flow through effective collection techniques on aging A/R
• Invoicing of all Foreign and domestic orders daily via FedEx, UPS, USPS, LTL, etc.
• Post and process adjustments, and cash receipts
• Research disputed delinquent account balances and correct any errors, at all times maintaining strong communication with the accounting team, professionals, and clients

Skills on Resume: 

• Customer Service Excellence (Soft Skills)
• Collections Management (Hard Skills)
• HOA Administration (Hard Skills)
• Documentation and Record-Keeping (Hard Skills)
• Productivity and Quality Adherence (Hard Skills)
• Invoicing and Payment Processing (Hard Skills)
• Account Reconciliation and Error Resolution (Hard Skills)
• Effective Communication (Soft Skills)

Job Summary: 

• Make calls to past-due customers for payment.
• Be comfortable cold calling or emailing approximately 80-150 accounts per day.
• Ask questions relating to non-payment or slow payment.
• Ensure proper billing addresses, linkages, and pricing.
• Investigate customer disputes and facilitate correction.
• Establish rapport with customer contacts.
• Communicate customer needs to other departments.
• Researches check applications and remittances.
• Determines when to place in legal for collections.
• Send aging documents, invoices and recaps
• Handles incoming mail from the customers.
• Take credit card payments.
• Update spreadsheets daily.

Skills on Resume: 

• Effective Communication (Soft Skills)
• Cold Calling Proficiency (Hard Skills)
• Customer Relationship Management (Soft Skills)
• Billing and Account Management (Hard Skills)
• Dispute Resolution (Soft Skills)
• Organizational Skills (Hard Skills)
• Payment Processing (Hard Skills)
• Analytical Skills (Hard Skills)