CLINICAL CASE MANAGER RESUME EXAMPLE

Published: July 12, 2024 - The Clinical Case Manager provides assessments for evaluation and treatment planning, recommending specialized strategies for individualized care. Develops and reviews treatment plans, collaborating with the treatment team and providing therapy services to residents and families. Coordinates aftercare services to ensure smooth transitions and therapeutic discharges.

Tips for Clinical Case Manager Skills and Responsibilities on a Resume

1. CiC Clinical Case Manager, Harmony Health Services, Greenville, SC

Job Summary: 

  • Management of complex and trauma-focused cases and specialist referrals.
  • Providing full case management/briefing to international network practitioners on contractual requirements and the focus of the clinical work.
  • Working closely with the Head of Global Specialist services
  • Provide clinical support on specialist programs such as peer support, clinical group sessions and specialised learning/development
  • Adherence to professional standards and compliance with regulatory framework
  • Embracing a proactive, inclusive, and culturally aware Solution Focused Philosophy
  • Providing clinically focused peer support supervision groups
  • Provide crisis intervention and on-call support


Skills on Resume:

  • Complex Case Management (Hard Skills)
  • Specialist Referrals (Soft Skills)
  • Case Management Briefing (Soft Skills)
  • Clinical Support (Hard Skills)
  • Regulatory Compliance (Hard Skills)
  • Solution-Focused Philosophy (Soft Skills)
  • Peer Support Supervision (Soft Skills)
  • Crisis Intervention (Hard Skills)

2. Clinical Case Manager, Health Solutions Inc., Sacramento, CA

Job Summary: 

  • Collaborating with clients to develop individualized treatment plans and monitoring progress
  • Providing strength-based case management and service coordination designed to assist clients in obtaining and maintaining stable housing
  • Providing field-based case management services such as coaching on independent living skills, assistance with housing stabilization and benefits establishment, and linkage
  • Community providers for services needed by clients to reach goals
  • Providing crisis intervention services focused on enhancing clients' ability to independently problem solve, utilize effective coping skills, and manage and self-coordinate care
  • Provide skills training and coaching to children and families in accordance with Arrow's prescribed curriculum and trainings
  • Interview clients to assess functioning to develop client's initial needs and individual treatment plan
  • Assisting in the development of treatment plans that meet the client's needs and complements services provided by other treatment members
  • Refers and directs clinical services to clients to include, but not limited to, individual, group and family therapy
  • Completes written documentation of ongoing treatment of children and progress through discharge


Skills on Resume:

  • Treatment Plan Development (Hard Skills)
  • Strength-Based Case Management (Soft Skills)
  • Field-Based Services (Soft Skills)
  • Community Linkage (Soft Skills)
  • Crisis Intervention (Hard Skills)
  • Skills Training and Coaching (Soft Skills)
  • Client Assessment (Hard Skills)
  • Treatment Documentation (Hard Skills)

3. Clinical Case Manager, Integrated Care Services, Miami, FL

Job Summary: 

  • Provide crisis management and other essential life skills supportive services.
  • Provide education around trauma and its effects on children and families.
  • Provide information and contacts for community resources.
  • Provide trauma-informed care principles and psychoeducation based around life skills, parenting, and healthy relationship, etc.
  • Collaboration with all case representative at the county level
  • Supervision around quality and timely documentation and outreach efforts
  • Provide follow-up case management services to clients including the coordination of community referral services, hospitalization or hospital-based care, and transition planning.
  • Perform safety assessments as needed for the client. 
  • Possesses an ability to initiate and complete a 1013 (Involuntary Hospitalization Commitment) with assistance and help facilitate the hospitalization process.
  • Assist with data reporting, record-keeping, and client survey administration 


Skills on Resume:

  • Crisis Management (Hard Skills)
  • Trauma Education (Soft Skills)
  • Community Resource Information (Soft Skills)
  • Trauma-Informed Care (Hard Skills)
  • County-Level Collaboration (Soft Skills)
  • Documentation Supervision (Soft Skills)
  • Follow-Up Case Management (Hard Skills)
  • Safety Assessments (Hard Skills)

4. Clinical Case Manager, Patient Advocates Ltd., Atlanta, GA

Job Summary: 

  • Utilize a person-in-environment framework in all aspects of care
  • Provides interventions to support and empower patients and family/support systems to effectively cope with the impact of medical and/or mental health conditions, optimize functioning, and improve overall well-being
  • Utilize diagnostic skills and knowledge for assessment, collaboration, treatment planning, and communication with care team and patient/family/support system
  • Incorporate evidence-based theories and interventions, provide clinically therapeutic services as appropriate to the clinical setting
  • Demonstrate comprehensive knowledge of Advance Directives (AD), Guardianship, and other state approved legal decision-making documents
  • Independently and proactively completes chart reviews, screening calls and comprehensive assessments related 
  • Anticipated level of care, and documents findings using standardized approved electronic health record documentation applications
  • Based on identified health-related social needs, implements a systematic approach to the complex coordination of health services for patients along the care continuum 
  • Improve the patient experience, contain health expenditures, improve quality of care and population health outcomes


Skills on Resume:

  • Person-in-Environment Framework (Soft Skills)
  • Patient and Family Empowerment (Soft Skills)
  • Diagnostic Assessment (Hard Skills)
  • Evidence-Based Interventions (Hard Skills)
  • Legal Document Knowledge (Hard Skills)
  • Chart Review (Hard Skills)
  • Systematic Coordination (Soft Skills)
  • Patient Experience Improvement (Soft Skills)

5. Clinical Case Manager, Harmony Health Networks, Phoenix, AZ

Job Summary: 

  • Work cross-functionally to provide medical evaluations to DLS operations, and Appeals unit.
  • Serve as a clinical subject matter expert to disability case managers and provide clinical analyses related to functional impairment and work capacity
  • Conduct peer clinical and/or appeal case reviews
  • Partner with treating providers to gain insight into medical restrictions and limitations, determine levels of employee functional capacity, and assist with return-to-work plans
  • Provides guidance for operations teams
  • Provides continuing education for case management staff
  • Work with operations, appeals and vendor teams to assist in the creation of a new integrated clinical management model
  • Assists in the development of clinical tools, templates, processes, and protocols under the direction of the Clinical manager.
  • Maintain a constant awareness of safety and legal aspects of the position
  • Educate and communicates with the inter/multidisciplinary team


Skills on Resume:

  • Cross-Functional Collaboration (Soft Skills)
  • Clinical Subject Matter Expertise (Hard Skills)
  • Case Review (Hard Skills)
  • Provider Partnership (Soft Skills)
  • Operational Guidance (Soft Skills)
  • Continuing Education (Soft Skills)
  • Clinical Model Development (Hard Skills)
  • Safety and Legal Awareness (Hard Skills)

6. Clinical Case Manager, Care Coordination Professionals, Seattle, WA

Job Summary: 

  • Lead individual for responding to escalated questions from the medical info call center, and field Medical Affairs
  • Scientific exchange and broad dissemination of clinical information and data supporting CCH for cellulite, ensuring fair and balanced discourse
  • Document unsolicited medical information from HCPs, providing responses via medical info
  • Document Adverse Events escalated via the Field ACS team
  • Work in conjunction with the appropriate internal departments to support Endo’s collaboration and interactions with professional society organizations
  • Achieving maximum impact of desired goals and objectives in a timely manner and within budget
  • Maintain and demonstrate thorough and up-to-date knowledge of body contouring and cellulite treatments, as well as product data
  • Demonstrate full knowledge of and ability to execute approved medical platforms and P2P training initiatives
  • Collaborate with Medical Affairs to educate internal stakeholders on science and clinical data
  • Act as an interface for the dedicated teams (R&D, Medical Affairs, and Commercial), supporting and implementing projects at the field level according to the business unit’s needs


Skills on Resume:

  • Escalation Response (Soft Skills)
  • Scientific Exchange (Hard Skills)
  • Clinical Data Dissemination (Hard Skills)
  • Adverse Event Documentation (Hard Skills)
  • Professional Society Collaboration (Soft Skills)
  • Goal Achievement (Soft Skills)
  • Product Knowledge (Hard Skills)
  • Stakeholder Education (Soft Skills)

7. Treatment Court Clinical Case Manager, Community Health Partners, Denver, CO

Job Summary: 

  • Providing support services to clients which will include but is not limited to outreach visits, supportive counseling, crisis interventions, assistance with independent living skills, and transportation of clients in personal vehicle when clinically indicated.
  • Providing support to secure safe/appropriate housing and assist with employment search.
  • Empowering clients to be more responsible for own lives 
  • Collaborating with in developing individual plans of care
  • Teaching the skills need to live in the community and other psychoeducation as indicated.
  • Collaborating and consulting with Treatment Court Team members and Community Service providers.
  • Providing on-going assessments and treatment planning including coordination of treatment team meetings  
  • Attending required meetings and trainings, including individual and/or group supervision and other agency committee work.
  • Completing all required paperwork on time to include agency documentation as well as producing reports as required for grant administration.


Skills on Resume:

  • Supportive Counseling (Soft Skills)
  • Crisis Intervention (Hard Skills)
  • Independent Living Skills (Hard Skills)
  • Transportation Assistance (Soft Skills)
  • Housing and Employment Support (Hard Skills)
  • Client Empowerment (Soft Skills)
  • Care Plan Development (Hard Skills)
  • Collaboration and Consultation (Soft Skills)

8. Clinical Case Manager, Pathway Medical Group, Charlotte, NC

Job Summary: 

  • Conduct yearly emotional wellness assessments of “Fellows” (youth in program, ages 15-18) to identify social-emotional needs.
  • Provide on-site trainings and workshops for TFI parents, staff and mentors.
  • Facilitate life and social skills groups for youth.
  • Engage with alumni/graduates of TFI program and refer to services in college communities
  • Assist Program Director in identifying community resources and mental healthcare providers:
  • Interview/vet mental health services providers.
  • Match Fellows with local providers.
  • Establish payment agreements between Vibrant and providers.
  • Service coordination when Fellows are involved with multiple providers or systems (legal, foster care, psychiatry, etc.).
  • Maintain records of all case contacts.


Skills on Resume:

  • Wellness Assessment (Hard Skills)
  • Training Facilitation (Soft Skills)
  • Group Facilitation (Soft Skills)
  • Alumni Engagement (Soft Skills)
  • Resource Identification (Hard Skills)
  • Provider Vetting (Hard Skills)
  • Service Coordination (Soft Skills)
  • Record Maintenance (Hard Skills)

9. Clinical Case Manager, Progressive Health Solutions, Portland, OR

Job Summary: 

  • Providing oversight of Private Pay care plans, intakes, recruitment, retainment, and maintenance.
  • Verify insurance authorizations and renewals.
  • Conducting service inquiries, intakes, renewals, and ensuring accurate and complete documents.
  • Checking prior authorizations for accuracy and building recurring schedules.
  • Support and train Service Admin IIs for scheduling to meet required Trinion care plan for Private Pay clients.
  • Maintaining and meeting all required reporting standards for all client records  
  • Demonstrate and document compliance with all regulatory, health, and safety requirements, and internal policies.
  • Creating accurate and timely notes documenting any caregiver or client concerns as necessary to maintain a complete client service record.
  • Conducting timesheet reviews: reviewing time sheets from field staff for accuracy and taking appropriate action to correct any deficiencies. 
  • Document corrective notices to field staff regarding scheduling issues and concerns.


Skills on Resume:

  • Care Plan Oversight (Hard Skills)
  • Insurance Verification (Hard Skills)
  • Service Inquiry Handling (Soft Skills)
  • Schedule Building (Hard Skills)
  • Training Support (Soft Skills)
  • Reporting Standards Maintenance (Hard Skills)
  • Regulatory Compliance (Hard Skills)
  • Timesheet Review (Hard Skills)

10. Clinical Case Manager, Total Care Management, Minneapolis, MN

Job Summary: 

  • Implementing quality improvement activities, which may include reeducation of client and/or caregivers
  • Ensure compliance with Trinion, State, and Federal regulations, standards, and/or best practices.
  • Perform Quality Assurance home checks as scheduled visits or as requested due to a concern triggering an internal QA investigation.
  • Responding to Adult Protective Services and Office of Children's Services inquiries about a client.
  • Maintain Private Pay on-call messaging phone for off hours.
  • Attending association meetings, webinars, and training provided by Trinion and other entities as needed, approved, and appropriate to essential job functions and professional development.
  • Ensure HIPAA compliance in all aspects of Service Delivery.
  • Following up with weekly reports from Program Director.
  • Conducting Intakes and 6-month visits for Medicaid Clients.
  • Verbal coaching to Direct Care Providers regarding scheduling issues and concerns as back up to Service Admin IIs.


Skills on Resume:

  • Quality Improvement Implementation (Hard Skills)
  • Regulatory Compliance (Hard Skills)
  • Quality Assurance Checks (Hard Skills)
  • Inquiry Response (Soft Skills)
  • On-Call Messaging (Soft Skills)
  • Professional Development (Soft Skills)
  • HIPAA Compliance (Hard Skills)
  • Verbal Coaching (Soft Skills)

11. Clinical Case Manager, Health Bridge Services, Las Vegas, NV

Job Summary: 

  • Provide assessments for evaluation and treatment planning.
  • Participate in the initial interview of resident pursuant to family history and provide a written assessment.
  • Recommend specialized treatment strategies.
  • Develop individual and group treatment plans in collaboration with treatment team.
  • Develop family therapy written assessment.
  • Participate in the development and periodic review of treatment plans.
  • Provide family and individual therapy services to residents and families.
  • Develop strategies to engage family in the treatment process.
  • Coordinate with aftercare or re-entry services to ensure the most therapeutically appropriate discharge for clients is achieved.
  • Coordinate/communicate aftercare needs of client with family to ensure a smooth transition.


Skills on Resume:

  • Assessment and Evaluation (Hard Skills)
  • Interviewing Skills (Soft Skills)
  • Treatment Strategy Recommendation (Hard Skills)
  • Treatment Plan Development (Hard Skills)
  • Family Therapy Assessment (Hard Skills)
  • Periodic Plan Review (Hard Skills)
  • Therapy Services Provision (Hard Skills)
  • Aftercare Coordination (Soft Skills)

12. Clinical Case Manager, Vitality Healthcare, Omaha, NE

Job Summary: 

  • Assist in the evaluation of innovative trends in family issues treatment and develop appropriate uses within Nexus.
  • Educate family members in the understanding of the resident’s behavior and offense.
  • Develop treatment plans and regularly assess treatment progress with the client, client’s family and the clinical treatment team.
  • Actively participate in case conferences.
  • Teach parenting techniques that engage family members in the relapse prevention process.
  • Communicate and document all therapeutic interactions and communicate appropriate information to other treatment team members.
  • Be available on-call for consultation/treatment direction and/or decisions 
  • Assess readiness for discharge in conjunction with other team members. 
  • Provide individual and family therapy sessions.
  • Facilitate family related treatment and psycho-educational groups.


Skills on Resume:

  • Trend Evaluation (Hard Skills)
  • Family Education (Soft Skills)
  • Treatment Plan Development (Hard Skills)
  • Case Conference Participation (Soft Skills)
  • Parenting Techniques Teaching (Soft Skills)
  • Therapeutic Communication (Soft Skills)
  • On-Call Consultation (Soft Skills)
  • Discharge Assessment (Hard Skills)