• Oversee a caseload of veterans that have complex and multiple needs
• Provide intensive psycho-social case management who have recently transitioned from service
• Perform clinical risk assessments for identified clients
• Manage escalations to internal senior managers and external agencies where significant risk is identified
• Collaborate with staff members on request in areas of subject matter expertise
• Perform duties in a manner that adheres to social work professional standards and code of ethics and in compliance with regulatory bodies, NASW (National Association of Social Workers), etc
• Protect confidentiality and establish professional boundaries
• Informing Human Resources of corrective actions as needed, providing complete documentation.
• Maintaining the scheduling message phone for off hours and rotating schedule as back up to Service Admin IIs.
• Submission of Critical Incident Reports.

Skills: Case Management, Clinical Risk Assessment, Escalation Management, Interdisciplinary Collaboration, Adherence to Professional Standards, Confidentiality and Boundary Setting, HR Communication, Incident Reporting

• Conduct bio-psycho-social/criminogenic screening interviews and diagnostic evaluations in/out of custody in Spanish or a mix of Spanish and English and complete required written reports (in English).
• Provide individual therapy and counseling services to address underlying mental health concerns such as depression, anxiety, complex trauma, and addiction within the context of a harm reduction approach and strengths based, client centered work.
• Provide case management, lead groups focused on skill-building, provide crisis intervention, substance use counseling, and harm-reduction support.
• Understand the challenges and strengths of TAY and families who have immigrated to the Bay Area from Central and South America, Mexico, and elsewhere.
• Proficient knowledge of (and/or able to receive training) Motivational Interviewing, Cognitive Behavioral Therapy, and other evidence-based and evidence-informed practices suitable for diverse TAY participants.
• Monitor and track participants’ progress in achieving goals and objectives.
• Manage multiple databases, use the Office Suite and cloud based file storage.
• Carry a case-load of approximately 15-18 participants varying in intensity and need.

Skills: Bilingual Communication (Spanish/English), Mental Health Counseling, Case Management, Cultural Sensitivity, Evidence-Based Therapies, Progress Monitoring, Database Management, Caseload Management

• Develop and maintain strong clinical relationships with clients with an emphasis on clear boundaries.
• Support participants with accessing culturally appropriate community-based resources.
• Meet all deadlines and comply with requirements for documentation and reporting.
• Provide client-centered, nonjudgmental, culturally affirming and linguistically appropriate services to Latinx TAY.
• Develop and implement Wellness Care Plans with participants in collaboration with community partners and the court.
• Participate in weekly clinical supervision and demonstrate self-reflection, introspection and awareness of transference and/or countertransference.
• Participate in weekly staff meetings, collaborative partner meetings and court meetings.
• Adheres to laws regarding confidentiality and reporting requirements and maintains necessary compliance documentation.

Skills: Relationship Management, Cultural Competency, Time Management, Client-Centered Services, Care Planning, Self-Reflection, Team Collaboration, Legal Compliance

• Identifies, supports, and provides continuing education to a network of hospital clinicians who are leaders in maintaining proficiency in the management and education of diabetes patients.
• Assists other key staff in the development of Care Maps, Standards of Care, forms, and other diabetes service tools.
• Available as a resource to program staff, nursing, and ancillary department staff.
• Assists in orientation and development of team members  
• Works with attending and referring physicians to identify the diabetes management needs of patients/families.
• Rounds with attending physicians who treat diabetes patients.
• Provides group and individual diabetes patient education sessions and documents to meet the hospital, Sharecare, and any regulatory agency requirements.
• Provides direct patient care to patients requiring advanced intervention, consultation, and/or education.
• Educates ancillary department staff about diabetes and the unique needs of these patients and families.
• Plans for and documents discharge planning as required to meet patient/family needs.

Skills: Clinical Education, Care Coordination, Resource Management, Team Development, Patient Needs Assessment, Regulatory Compliance, Direct Patient Care, Discharge Planning

• Support a coordinated entry process and smooth transition for residents
• Liaise with the Village Manager about prospective residents
• Liaise with the Sales Team and any other clinical support for the pre-entry process
• Undertake or oversee pre-entry screening of residents to determine care needs and plan accordingly
• Participate in the mandatory pre-entry meeting with residents
• Identify existing care arrangements and arrange for transition to the LDK Homecare AP where applicable
• Assist with orientating new residents to the Village, including care delivery, care team and assistive care technology
• Liaise with the resident/representative about accessing externally funded care
• Coordinate aged care assessment through ACAT/MyAgedCare if no existing approval
• Access Commonwealth Home Care Package and/or Commonwealth Home Support Programs

Skills: Interpersonal Communication, Coordination, Problem Solving, Multitasking, Client Assessment, Transition Planning, Knowledge of Aged Care Regulations, Technology Proficiency

• Experience in direct clinical practice, e.g., hospital setting or alternative care setting such as ambulatory care or outpatient clinic/facility.
• Case management and discharge planning experience 
• Managed care/utilization review experience 
• Crisis intervention skills and crisis intervention skills
• Knowledge of laws and regulations governing the delivery of Medicare services
• Must exercise independent and sound judgment in decision-making
• Must be highly organized to manage continuously changing priorities
• Proficiency with computers – (MS Outlook, Excel, PowerPoint, and Word) and must navigate multiple systems simultaneously
• Strong written skills and motivational interviewing skills
• Knowledge of non-violent crisis intervention.
• Case management experience and behavioral health, discharge planning experience

Qualifications: BA in Social Work with 3 years of Experience

• Experience in working with individuals who have mental health needs.
• Demonstrable case management experience including problem-solving/issue assessment skills, intervention planning/implementation skills, and/or crisis intervention skills.
• Experience working with individuals who are hard to engage and challenging to serve.
• Demonstrated sensitivity to sexual minority and cultural diversity issues.
• Experience working with homeless populations.
• Demonstrable understanding of drug and alcohol issues and harm reduction model.
• Demonstrable oral and written communication skills, and team-building skills.
• Ability to prioritize and complete assigned tasks, accept responsibilities and provide resident treatment/case management, with little supervision.
• Ability to commit to developing and safekeeping a workplace that values and supports a culturally diverse work environment that fosters respect, teamwork, and excellence.
• Ability to uphold and model the mission, values, and insights of Catholic Housing Services into all aspects of work life and to uphold the mission and values of Noel House Programs.
• Demonstrates the necessary attitudes, knowledge, and skills to deliver culturally competent services and work effectively in multi-cultural situations.
• Basic computer skills with the ability to maintain up-to-date and meticulous records.

Qualifications: BA in Nursing with 4 years of Experience

• Experience working with children, adolescents, and families 
• Able to manage crisis situations and strategic interpersonal skills with youth
• Commitment to high professional ethical standards
• Excels at operating in a fast-paced, multi-tasking community environment
• Bilingual (English-Spanish) 
• Strong active-listening skills
• Ability to respond effectively to sensitive inquiries or concerns
• Computer literate (basic working knowledge of Microsoft WORD, Excel, and Outlook) and data/electronic records
• Familiarity with the HMIS database is desired.
• Excellent oral and written communication skills.

Qualifications: BA in Sociology with 3 years of Experience

• Experience providing therapeutic services.
• Preferences for experienced psychometry.
• Experience in rehabilitation or related field and AODA experience 
• Demonstrate a capacity for and interest in absorbing a global knowledge of medical and clinical rehabilitation aspects relating to traumatic brain injury.
• Experience working with high-risk populations 
• Experience working with diverse populations 
• Experience working with and robust knowledge of community resources 
• Experience responding to and managing crisis situations 
• Have a bilingual (Spanish) 

Qualifications: BA in Public Health with 5 years of Experience

• Have experience in homeless services or related social services field
• Demonstrating strong skills in case conferencing and housing retention services with a holistic approach
• Are familiar and comfortable working with issues related to homelessness, substance use, mental health diagnosis, and history of trauma
• Have experience with psychosocial assessment, working with clients with co-occurring or tri-morbid conditions, field-based case management interventions
• Have experience with Housing First and Critical Time intervention practices, Harm Reduction and Motivational Interviewing strategies, and Crisis Intervention
• Possess a high level of tolerance and understanding for individuals with urgent and multiple case management and health needs
• Work just as well independently as do on a team
• Exercise mature judgment, and are highly motivated, self-starting, and proactive
• Are excellent at communicating, whether in writing or verbally
• Have a strong sense of prioritization and can coordinate multiple demands in a high-pressure environment

Qualifications: BA in Psychology with 2 years of Experience