• Supervise, manage, evaluate, retain, and strengthen staff performance per agency systems and expectations.
• Conduct regular clinical supervision for the team.
• Give counselors daily feedback, support and guidance.
• Ensure staff have excellent service delivery ratings.
• Ensure consistent client engagement and client retention in a manner that leads to program growth.
• Assign cases on a local level in collaboration with the Program Manager.
• Conduct initial new-hire training and conduct on-going training opportunities for clinicians.
• Assist Data Coordinator in maintaining required committees (Cath, EP quarterly, door to balloon, etc.)
• Cover cases in the absence of a regular counselor.
• Maintain current community resources information (i.e. community resources binder/bulletin board).
• Responsible for supervision of scheduling and case-management staff
• Responsible for conducting case conferences, treatment plan reviews, and maintenance of established QA procedures

Skills: Staff Supervision and Management, Clinical Supervision, Performance Feedback, Service Quality Assurance, Case Assignment and Coordination, Training and Development, Data Management and Compliance, Case Management and Coverage

• Track client documents to ensure timely completion, and review progress notes, treatment plans, and quarterlies/monthlies for team per agency standards.
• Review progress notes as part of the billing process.
• Ensure completion of family contacts and regular collateral contacts are made.
• Ensure completion of serious incident reports and peer-to-peer reports.
• Complete all continued stay PAs, and rectify any Medicaid ineligible issues.
• Make collateral contacts related to specific cases.
• Ensure regulatory compliance in all program areas.
• Represent the agency positively and participate in community events
• Work according to the agency’s policies and procedures and the Rules of Decorum
• Manage agency resources, minimize waste, minimize incidents and make cost-effective decisions.
• Ensure billable targets of the team are met and/or exceeded.
• Carry a client caseload and maintain a personal productivity target.

Skills: Document Tracking & Management, Billing & Compliance Review, Family & Collateral Contact Management, Incident & Reporting Management, Regulatory Compliance, Community Representation, Resource Management & Cost Efficiency, Caseload & Productivity Management

• Provide clinical coordination for 3 of 7 partner police departments & collaborate with the officers and Eliot staff to divert individuals with mental health & substance use issues from the criminal justice system into appropriate services.
• Develop service and support plans that support each individual’s diversion plan and integration into mental health services.
• Assist individuals in diversionary services in following up with mental health providers, community supports, peer services, dual diagnosis services and other services as applicable.
• Develop & maintain community partnerships with other providers, courts, hospitals, schools, & other town agencies.
• Communicate and coordinate with CIT officers on individual diversions and work with officers to identify cases that may need diversion.
• Conduct biopsychosocial evaluations with clients experiencing acute psychiatric emergency
• Complete all evaluation paperwork, safety plans and referrals in a timely fashion ensuring all information is documented clearly and submitted within the established timelines.
• Provide short-term solution-focused clinical interventions and treatment for clients and families as indicated for crisis management and resolution.
• Develop and maintain a thorough knowledge of managed care and health insurance systems
• Provide other clinicians with managed care information and resources pertinent to the crises being managed
• Provide direct clinical supervision to case management and housing staff
• Responsible for the design and supervision of group counseling program

Skills: Clinical Coordination, Service Planning, Community Partnership Development, Crisis Intervention, Documentation & Compliance, Managed Care Knowledge, Clinical Supervision, Collaboration with CIT Officers

• Great patients and complete initial patient intake in EMR.
• Prepare consent forms for procedures 
• Record patient information such as vital signs, weight and changes in medications, and medical/surgical history during each appointment.
• Collect laboratory specimens
• Ensure proper labeling and submission to external labs.
• Assist with office procedures, such as IUD placements, colposcopy, hysteroscopy, and biopsies.
• Clean and prepare examination rooms between patient’s appointments.
• Keep exam rooms stocked with adequate medical supplies, and clean instruments, and prepare sterilization
• Keep inventory of medical supplies, and place orders for supplies via the Practice web account
• Review the patient chart, and check for any outstanding lab, x-ray results, or any medical visits since the last appointment.
• Tracking of Abnormal test results, such as PAP smears and abnormal Mammograms to make sure that appropriate follow-up treatment or tests were completed in the timeframe by Provider.
• Check covered OB/GYN services by insurance via NAVINET, pre-authorization of medications, procedures, diagnostic tests, etc.
• Completion of PRA forms (for OB patients under NJ Family plans)

Skills: Patient Intake Management, Consent Form Preparation, Clinical Documentation, Laboratory Specimen Handling, Assisting with Procedures, Examination Room Maintenance, Inventory Management, Insurance and Documentation Verification

• Supervise other licensed clinicians providing multiple modalities
• Provide brief short-term therapy to consumers in the clinic
• Provide case management to clinic consumers from admission to discharge
• Manage the consumers receiving therapy and medication management services.
• Complete intake assessments, treatment plans, LOCUS, GAIN, CAFAS, etc.
• Receive referrals and assignments and provide outreach for the clinic
• Attend provider meetings, manage on-call phone for therapy clients
• Coordinate services between external stakeholders for referrals and assignments to the clinic
• Assess cases and determine appropriateness for the proper trauma model
• Provide clinical crisis intervention for consumers
• Conduct FD-12 and produce productivity reports.
• Work with the medical director on treatment planning in an interdisciplinary team

Skills: Clinical Supervision, Short-Term Therapy, Case Management, Assessment and Treatment Planning, Referral and Outreach Coordination, Crisis Intervention, Interdisciplinary Collaboration, Documentation and Reporting

• Develop and oversee the program, making recommendations and acting as a resource for all nursing staff related to patient care and clinical standards, policies and procedures. 
• Develop and document care plans and therapy programs.
• Oversee and ensure the plan of care therapy program is implemented
• Ensure necessary resources and/or equipment are obtained
• Coordinate, assemble, and maintain documentation 
• Developing and maintaining strong working relationships with SDM, regional nursing team, nursing sub-contract agencies, program and nursing management will be a priority
• Responsible for managing multiple computer systems for input and scheduling
• Responsible for ensuring accuracy and completeness of all documentation received at time of patient enrollment and timely follow-up for enrollments
• Responsible for review of Post Visit Nurse/Pharmacist Report completion and follow-up, including the collection and filing of hard copies where applicable
• Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures
• Responsible to coordinate ordering and deliveries and track all clinical supplies for the programs
• Responsible to report feedback from patients regarding services rendered as part of the program to ensure continuous quality improvement

Skills: Program Development & Oversight, Clinical Standards & Policies Management, Resource Coordination, Documentation Management, Stakeholder Relationship Management, Computer Systems Management, Adverse Event & Complaint Reporting, Quality Improvement

• Providing a safe environment for patients.
• Reporting safety concerns, errors and near misses.
• Participating in system improvement initiatives to prevent errors.
• Providing evidence-based care as applicable to the role.
• Serves as a point person for the coordination of care for the department
• Collaborating with personnel to ensure the successful progression of patients through the clinical pathway, care plan for standard care, and special interventions.
• Coordinates the care for patients identified as high-risk, including scheduling appointments with multiple providers and making recommendations to the team regarding changes to patient care plans.
• Facilitating inter-disciplinary communications by interfacing directly with patients, the patient’s family, and the interdisciplinary team regarding the patient’s plan of care and outcomes.
• Ensure timely and effective resolutions for HCP and urgent clinic issues and support problem-solving to resolution
• Ensure process improvements are identified for multiple computer applications to ensure efficient day-to-day flow is achieved
• Filling out disability forms for patients
• Basic triage of patient’s phone calls with “concerns or problems” under direct guidance from MD.

Skills: Patient Safety Management, Error Reporting and Prevention, Evidence-Based Care Delivery, Care Coordination and Case Management, Interdisciplinary Communication, High-Risk Patient Care Coordination, Process Improvement and Efficiency, Basic Triage and Support

• Triaging patient calls and physician referrals
• Ensuring that a coordinated, comprehensive care program is in place, including forming an interdisciplinary treatment team from all pertinent departments.
• Developing performance measurement systems and collaborating on clinical pathways to assess services for target populations.
• Coordinating the authorization process for treatment modalities, including completing medical insurance, disability, and other applicable forms.
• Maintaining documents within EPIC that support the promotion of the well-coordinated and seamless delivery of care to patients.
• Participating in care team meetings to coordinate care delivery and address patient needs
• Addressing and coordinating MyChart messages and responses.
• Serves ad concierge for internal referral network for timely appointment coordination and scheduling.
• Ensures the effective and efficient daily management of the specialty
• Ensuring problems regarding care, communications, and support systems are resolved.
• Developing and implementing operational systems.
• Ensuring proper patient and physician flow, and identifying and implementing improvements
• Continuously evaluating customer satisfaction levels, and ensuring the resolution of patient complaints.

Skills: Care Coordination, Performance Measurement, Authorization Management, EPIC Proficiency, Care Team Collaboration, MyChart Management, Appointment Coordination, Operational Efficiency

• Assists in the development and dissemination of educational and public relations materials
• Serving as an educator, coach, facilitator, and resource for compliance program activities.
• Identifying the learning needs of practice patients, the general public, and developing programs to meet those needs.
• Acting as a liaison to the community and other departments within the system to promote services.
• Conducts audits and identifies gaps in patient care plans, develops appropriate clinical procedures to address gaps, promotes safe practices, and achieves sustainable outcomes.
• Facilitates the collection, analysis, and appropriate dissemination of data regarding quality
• Institutes a data collection method to objectively track trending outcomes while adhering to the standards of The MetroHealth System.
• Proactively solves issues and implements solutions.
• Maintains current knowledge and skills regarding the standards of care for the assigned practice/specialty.
• Provides direct patient care and oversees support staff assigned to assist with care coordination activities by:
• Monitoring workflows to ensure that outreach activities complement coordinator activities.

Skills: Educational Program Development, Compliance Facilitation, Community Liaison, Clinical Audits and Gap Analysis, Data Collection and Analysis, Outcome Tracking, Problem-Solving and Solution Implementation, Patient Care Coordination

• Reads protocols and develops systems for screening and scheduling patients.
• Develops documentation templates and other tools for clinical trial management.
• Responsible for accurate and timely transcription of study data to paper and/or electronic Case Report Form (CRF), retrieving information from electronic records, charts, and/or phone calls.
• Requires the ability to gather relevant information and determine the appropriate information to report.
• Responsible for tracking return visit time points including deviations, violations, and or adverse events per protocol and recording.
• Knowledge of protocol databases and tools: internal databases such as CORe, ePRTCL, or Prometheus.
• External databases per sponsor such as RAVE.
• General computer skills such as Microsoft Office and others
• Collaborates with other members of the multidisciplinary team (research nurses, lab staff, and clinic personnel)
• Coordinates routine monitoring with sponsors representatives or clinical research organizations.
• Provides sufficient, appropriate, and timely responses to sponsors and or PI
• Conducts routine monitoring per departmental quality assurance Standard Operating Procedures (SOP) for assigned clinical trials.

Skills: Clinical Trial Documentation, Data Transcription and Management, Protocol Compliance and Tracking, Database Management, General Computer Proficiency, Multidisciplinary Collaboration, Sponsor Coordination, Quality Assurance and SOP Adherence

• Experience with working in a clinical environment
• Knowledge of mobile device application usage and support
• Ability to guide users through the application functions, providing basic troubleshooting support
• Ability to effectively communicate to patients, clinicians, and the development team to ensure effective understanding and use of the system is achieved
• Ability to demonstrate organizational expertise to track and maintain metrics on a daily, weekly, and monthly basis
• Ability to use a ticket tracking tool to document, track, and monitor issues to ensure timely resolution and capture feedback and notes
• Experience with providing IT troubleshooting support
• Experience with customer service with varying age groups
• Experience working in a DOD medical clinic environment
• Knowledge of how the precedence of survey questions functions in a survey tool

Qualifications: BS in Clinical Research with 6 years of Experience

• Ability to use service desk software to maintain a database tracking all customer service-related telephone calls and messages
• Ability to generate ad hoc reports from various sources
• Professional experience providing clinical or social services to children and their families in an urban environment, three of which have been in a supervisory capacity and have included responsibility for performing Medicaid billable services.
• All work experience related to the position must be included on the resume.
• the principles, practices and techniques of social work.
• Experience with the principles of child development and growth.
• Experience with the principles and methods of counseling, casework and group work.
• Experience with the functions and resources of public and private social welfare and related agencies.
• Demonstrated ability to prioritize work, delegate to others, and facilitate processes.
• Experience with evidence of increasing leadership abilities.

Qualifications: BS in Nursing with 4 years of Experience

• Must obtain a Clinical Nurse II in the Professional Nurse Advancement Program 
• Must possess knowledge of hospital policies, nursing policies, procedures, and techniques within assigned patient care areas.
• Maintains current BLS, ACLS, and PALS certifications as required by the department.
• Must know of/demonstrate leadership theories, teaching skills, and understanding of group dynamics.
• Have certification in area of specialization or matriculation in a BSN program, BSN 
• Have clinical nursing practice experience
• Proficient with customer service principles and patient and family-centered care
• Excellent verbal communication skills and evidence of collaborative practice (SBAR)
• Demonstrates excellent teamwork and collaboration and maintains high standards of professional practice
• Understanding of JCAHO and regulatory standards

Qualifications: BS in Health Administration with 5 years of Experience

• Experience working with people with IDD and behavioral health needs
• Independent and organized work skills with strong communication and writing skills
• Willing to work to complete START Coordinator certification within 12-18 months
• Current CPR certification.
• Experience at a healthcare facility in a Clinical Coordinator role.
• Documented performance of exceptional problem-solving skills.
• Prior experience working with adolescents
• Proficient in MS Office and adherence to all policies and practices.
• Working knowledge of medical terminology, HIPAA regulations, ICD, and CPT coding
• Punctual and regular attendance.

Qualifications: BS in Public Health with 3 years of Experience

• Have a current Minnesota Registered Nurse license
• Certification as a Geriatric Nurse and current CPR Certification.
• Experience as a registered nurse, especially experience in long-term care. 
• Previous experience in a leadership/supervisory role
• Demonstrates working knowledge of nursing department functions with special emphasis on compliance with Federal and State regulations.
• Knowledge of the Minnesota Board of Nursing Nurse Practice Act.
• Demonstrates abilities to participate in and collaborate with groups.
• Ability to positively manage and communicate with the Interdisciplinary team. 
• Ability to mentor staff with emphasis on the “Petals of Care” and caring for TCU patients.
• High level of commitment to providing customer service through rounding and availability to patients, families and staff.

Qualifications: BS in Biology with 4 years of Experience

• Experience with individuals with intellectual/developmental disabilities, mental health diagnoses, or both, particularly those with significant behavioral needs
• Knowledge of systems of care impacting adults and children with co-occurring I/DD and MH conditions
• Strong verbal and written communication skills
• Competence with Microsoft Office suite and web-based data entry programs
• Willingness to travel within the central NC region for assigned cases and on-call responsibilities (mileage reimbursed)
• Willingness to engage in ongoing learning and staff development opportunities
• Excellent written and verbal communication and presentation skills.
• Working knowledge of personal computers and related software.
• Maintains current licensure as a Registered Nurse with the Minnesota State Board of Nurse Examiners.
• Have working experience with children and adolescent

Qualifications: BS in Health Sciences with 6 years of Experience

• Licensed Master Social Worker (LMSW)
• Have obtained no more than 3 license violation points
• Knowledge and experience working with diverse and trauma-impacted communities
• Experience in social services; prior experience working with homeless populations
• Strong oral and written communication skills
• Detail-oriented and resourceful with strong time management and organizational skills
• Proficiency in Microsoft Office suite and other stand
• Bilingual/multilingual and an ability to use a computer for prolonged periods.
• Demonstrates effective leadership abilities.
• Possesses time management/prioritization and problem-solving skills.
• Ability to show understanding, patience, and tact when dealing with physicians, staff, and the public.

Qualifications: BS in Medical Technology with 3 years of Experience

• Strong analytical Sskills to handle non-routine, moderately complex administrative details.
• Ability to understand and follow verbal and written instructions. 
• Must effectively read, write and verbally communicate in the English language.
• In-depth knowledge, and experience in operating word processing, databases, graphics, and spreadsheets to generate reports.
• Ability to learn and operate Meditech, Excel, Word, and patient care management systems.
• Superior communication, and interpersonal skills to interact effectively and positively with people.
• Ability to work independently, exercise judgment, follow instructions and maintain a high level of professional conduct.
• Ability to research current treatment methodologies and literature for evidence-based practice
• Ability to read and write to proof and edit non-routine correspondence, tables, forms, and the like for punctuation, spelling, grammar, and typographical errors and draft correspondence, perform arithmetic calculations, and maintain record keeping and filing.

Qualifications: BS in Psychology with 5 years of Experience

• BLS/CPR certification by the American Heart Association 
• Have clinical experience in an acute care setting
• Critical care and/or emergency nursing experience
• Administrative office experience in a health care delivery setting in a hospital, clinic, or physician’s office
• Experience reading and interpreting information with excellent comprehension and retention
• Proficiency in Microsoft Office Suites and knowledge of general IPA operations
• Medical Terminology Certificate and medical assistant experience
• Familiarity with governing entities (CMS, DMCH and NCQA)
• Sound decision-making, critical thinking and analytical skills
• Excellent written and verbal communication skills
• Excellent interpersonal skills and professional demeanor

Qualifications: BS in Healthcare Management with 2 years of Experience

• Current Registered Nurse (RN) license in the state of practice
• Current CPR certification and previous dialysis nursing experience 
• Supervisory experience and willingness, desire, and ability to supervise 
• Basic computer skills and proficiency in MS Word and Outlook required
• Functional proficiency in all computer systems of DaVita within 90 days of hire required
• License Current professional Nursing Licensure in the state of IL
• Certification BLS/CPR certification
• Experience as a hospital pharmacist, with experience in either leadership or supervisory capacity.
• Good working knowledge of a unit dose system, an IV admixture program as well as TPN and nutrition issues.
• Must possess good management abilities, which include proficiency in office skills.

Qualifications: BS in Biomedical Science with 3 years of Experience