CLINICAL CASE MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

The Clinical Case Manager brings extensive case management experience, ideally with homeless populations, and a profound commitment to addressing the challenges faced by families affected by violence and homelessness. Expertise includes professional health and human services settings, with a strong grasp of local health and social services care coordination, including eligibility assistance. Additionally, the role demands excellent interpersonal communication skills, with a preference for candidates possessing knowledge in HIV direct care and Utilization Review.

Essential Hard and Soft Skills for a Standout Clinical Case Manager Resume
  • Case Management
  • Utilization Review
  • Knowledge of Health and Social Services
  • Eligibility Assistance
  • Clinical Protocol Familiarity
  • Computer Proficiency
  • Documentation
  • Risk Assessment
  • Crisis Intervention
  • Data Analysis
  • Empathy
  • Communication
  • Problem Solving
  • Adaptability
  • Organization
  • Team Collaboration
  • Conflict Resolution
  • Ethical Judgement
  • Stress Management
  • Cultural Competency

Summary of Clinical Case Manager Knowledge and Qualifications on Resume

1. BA in Social Work with 3 years of Experience

  • Case management experience, preferably with homeless individuals
  • Deep understanding and commitment to the issues facing families surviving violence and homeless families
  • Demonstrate sound organization skills
  • Demonstrate solid verbal, written, and computer skills
  • Professional experience in health and human services setting
  • Knowledge of and experience with local health andsocial services care coordination, including eligibility assistance 
  • Excellent interpersonal communication skills, and written planning anddocumentation skills. 
  • Demonstrated competence in working with vulnerable populations. 
  • Experience in and knowledge of HIV direct care is highly desirable
  • Utilization Review experience and/or experience using specific clinical criteria or protocols.

2. BA in Nursing with 4 years of Experience

  • Clinical work experience
  • Absence of case management experience
  • Experience in disability management industry managing STD or LTD claims.
  • Understanding of regulations under FMLA, ADA, EEOC, and OFCCP and various state and local leave of absence laws.
  • Experience navigating a large organization and engaging multiple stakeholder groups with varying levels of clinical knowledge
  • Exceptional written and verbal communication skills
  • Behavioral health or social services experience 
  • Case management and knowledge of current evidence-based best practices for persons experiencing mental health issues 
  • Experience in working with foster, adoptive, multisystem-involved youth and families 
  • Experience in acute mental health 

3. BA in Psychology with 2 years of Experience

  • Solution-minded problem solver who responds quickly and effectively to any changes in the environment
  • Evaluates situations and context and exercise discretion and judgement
  • Ability to persuade others to consider and adopt different points of view in a behavior crisis situation
  • Ability to perform physical activities that may involve strength, flexibility, and balance
  • Ability to work independently and collaboratively
  • Trained in trauma-informed approaches for youth
  • Trained in Restorative Practices/Restorative Justice
  • Interpersonal and Intrapersonal proficiencies
  • Excellent communication skills both verbal and written
  • Excellent interpersonal skills and a collaborative management style, including various applications of soft skills

4. BA in Public Health with 5 years of Experience

  • Experience working in housing and with culturally diverse populations, including co-occurring and homeless.
  • Familiar with the principles of Harm Reduction, Motivational Interviewing, Trauma Informed Care, Housing First and Integrated Care
  • Experience working with culturally diverse communities and vulnerable populations
  • Ability to effectively present information and respond to questions from clients, office personnel, other employees, and the general public
  • Ability to work in a fast-paced, high-energy environment
  • Ability to define problems and use critical thinking skills to identify solutions
  • Ability to work independently and with others - including other employees, clients and members of the public - in face-to-face and telephonic contexts
  • Ability to multi-task, establish priorities and manage time, meet deadlines and perform duties under time constraints
  • Ability to be flexible and adapt to changing work demands
  • Maintain a high level of concentration and attention to detail for extended periods of time