• Participate in Policy and Procedure Committee, make recommendations for additions/amendments to Policies and Procedures/ prepare draft policies for approval.
• Responsible for maintaining CSAC accreditation status for all clinical aspects of care.
• Chairs the Performance Improvement Committee including but not limited to chairing the monthly meeting no later than ten days after the end of the month
• Responsible for collating the data, analyzing and report findings of monitoring indicators
• Generate the monthly report to be submitted to administration.
• Assesses and develops overall clinical services.
• Oversees counseling department staffing.
• Provides in-service training to clinical staff on a regularly scheduled basis.
• Monitors clinical records regularly for quality and compliance with State, Federal, and any grant/funding source regulations. 
• Conducts mock inspections.

Skills: Policy Development, Accreditation Management, Committee Leadership, Data Analysis, Report Generation, Clinical Service Development, Staff Oversight, Training Provision

• Clinically supervise and support a team via supervision sessions, case consultation, and ensuring Medicaid documentation compliance
• Review and approve all clinical documentation that requires independent licensure
• Ensure clients are reviewed for monthly internal audits and communicate with program leadership regarding trends, concerns, and successes
• Lead training efforts for new hires to ensure consistent messaging regarding expectations relating to clinical quality
• Ensure clinical documentation is completed in a timely manner and meets all governing body standards
• Hold regular supervisory meetings to coach for success and/or deliver appropriate performance feedback
• Establish, foster and maintain relationships with other community agencies, schools, medical facilities, and organizations as deemed appropriate.
• Participate in community building activities sponsored by the program and agency, and encourage participants to support these activities.
• Assume oversight of department operations in events when the Director of Mental Health Services is unavailable or out.
• Works with the Director on Community Relations Plan.

Skills: Clinical Supervision, Documentation Approval, Audit Management, Training Development, Timely Compliance, Performance Coaching, Community Engagement, Operational Oversight.

• Lead with an emphasis on providing mental health services with an awareness of, and respect for, diversity, cultural ethnicity, gender, and lifestyle, and incorporate this knowledge into therapeutic practice.
• Provide direct supervision for staff members through regularly scheduled supervisory meetings as well as acting as a point of escalation 
• Plan and participate in weekly case conferences, high risk meetings, incident meetings, and leadership meetings as well as periodic training for staff.
• Ensure clinical charts are audit ready by participating as an integral member in compliance efforts including chart reviews and deployment of corrective action plans.
• Participate in quality improvement projects from inception to implementation with an emphasis on data-driven results.
• Oversee emergency on-call phone procedures, which provides twenty-four hour coverage on a rotating basis to current clients.
• Coordinate intake processes, including evaluations, writing psychosocial summaries, and determining initial DSM IV diagnosis.
• Provide mental health services to a caseload of children, adolescents, and adults in individual and family modalities in the outpatient clinic.
• Oversight of the social work intern program including supervision, review process, and serving as liaison with faculty advisors at all schools of social work.
• Utilizing AWARDS database and other electronic systems for OMH compliant documentation for caseload as well as supervisory duties.

Skills: Cultural Competency in Mental Health, Direct Staff Supervision, Case Management, Compliance and Audit Readiness, Quality Improvement Leadership, Emergency Response Coordination, Intake and Diagnostic Assessment, Electronic Health Records Management

• Responsible for daily and weekly scheduling, supervision, and directing of clinical staff. 
• Assigning of appropriate staff to hair transplant procedures.
• Initiates the training and development of newly hired staff. 
• Oversees the assigning of new hires to a trainer. 
• Records the progress of new hires and gives feedback to on areas of needed skill improvement. 
• Completes 90-day initial employment review with input from physician, physician assistant and the administrator/office manager. 
• Process certificate of certification to new staff that have successfully completed the training program.
• Responsible for training and orientation designed to upgrade knowledge and develop skills of staff. 
• In consultation with the medical director, assistant medical director, physician assistant lead, national nursing manager, and office manager/administrator, provides counseling on skill improvement and corrective behavior to staff members according to established policies and protocols.
• Demonstrates and maintains nursing clinical competence in providing general nursing care to patients, as presented in the BOSLEY Registered Nurse and LPN/LVN position description. 

Skills: Staff Scheduling, Procedure Assignment, Staff Training & Development, Performance Monitoring, Employment Review Management, Certification Processing, Staff Orientation, Clinical Competence Maintenance.

• Performs all duties and responsibilities as specified in the attached “Important Information” sheet. 
• Accurately and promptly implements physicians or physician assistants’ orders.
• Administers and controls a secure medication control system. 
• Ensures BOSLEY established procedures are followed when staff, under a physician or physician assistant’s orders, are dispensing and administering medications to patients.
• Maintains necessary supplies and materials for crash cart.
• Maintains Hepatitis B records and provides in-service training. 
• Maintains CPR certificates for the team
• Observes, records and reports to the Administrator/Office Manager and/or physician or physician assistant any staff deviation or violation of state laws or regulations, or Bosley policies protocols. 
• Maintains accurate and complete documentation on incidents of unsatisfactory staff performance. 
• As well as, completes all needed forms regarding incidents, on incident record. 

Skills: Order Implementation, Medication Management, Procedure Compliance, Emergency Preparedness, Health Records Maintenance, CPR Certification Management, Regulatory Observance and Reporting, Incident Documentation

• Work closely with Case Managers to ensure that are responsive to consumer needs and effectively provide the services that they most benefit from.
• Support Case Managers in daily problem solving regarding challenges that arise on a daily basis by working directly with consumers in crisis.
• In collaboration with the participant and Case Manager, participate in developing rehabilitation plans that address all relevant wellness domains.
• Review rehabilitation plans and Case Manager interventions at a regular interval, to assess for progress and to recommend adjustments to interventions provided or adjustments to the rehabilitation plan as appropriate.
• Utilize a psychiatric rehabilitation approach, a demonstrated understanding of Community Support Services and the recovery model in direct work with consumers and in guiding and training Case Managers.
• Engage participant in a trusting and supportive relationship, providing emotional support within professional boundaries. 
• Provide on-call coverage which may include phone work and possibly in-person contact.
• Assume an active role as liaison with family members, community agencies, advocacy groups, and other invested individuals and groups.
• Provide crisis intervention services in the homes of consumers 
• Provide therapeutic counseling services to consumers as indicated on rehabilitation plans.

Skills: Collaborative Planning, Crisis Management, Rehabilitation Plan Development, Plan Evaluation, Psychiatric Rehabilitation, Relationship Building, Community Liaison, Therapeutic Counseling.

• Handles med-calls and patient questions or allocate to Nurse or directly to a physician or physician assistant.
• Instructs patient and family members regarding medications and treatment protocols and status of procedures.
• Reviews patient records, charts and other pertinent information to ensure staff are following established procedures on recordkeeping. 
• Instructs staff on proper recordkeeping
• Maintains and enforces all patient confidentiality protocols.
• Prepares and conducts biweekly or weekly clinical staff meetings in coordination with the administrator/office manager. 
• Provides instruction to staff on new and existing Bosley policies and procedures.
• In consultation with physician, physician assistant and administrator/office manager, evaluates staff and completes annual performance reviews. 
• Monitors performance of staff and provides intermittent counseling whenever appropriate or at the direction of the administrator/office manager.
• Ensures the integrity, confidentiality and appropriate use of all patient and prospective patient information, as well as all company financial, employment, marketing and management information resources.

Skills: Patient Communication, Medical Instruction, Recordkeeping Oversight, Confidentiality Enforcement, Staff Meeting Coordination, Policy Training, Performance Evaluation, Information Integrity Management.

• Overseeing daily laboratory operations, including inventory and clinical assay development
• Working with and advising the Quality Assurance Manager to oversee the development, performance, and monitoring of Quality Control, Quality Assurance and Quality Improvement procedures for the laboratory
• Overseeing all regulatory compliance for the laboratory and ensures compliance with NYSDOH
• Working with the laboratory and administrative directors to ensure that all testing meets all prescribed requirements of various regulatory standards
• Ensuring the departmental biohazard, chemical, hazardous waste, infection control, and other safety policies are followed
• Managing staff, including the COVID Response Team as established under Executive Order 202.16
• Supervising all personnel-related activities, including talent recruitment, staff development, performance evaluations, career development, and mentorship
• Performing clinical assays as needed according to laboratory and assay-specific SOPs
• Reviewing clinical data for completeness, appropriate interpretation, and readiness for director sign off
• Participating in method validation for new procedures and/or equipment

Skills: Laboratory Operations Management, Quality Assurance Advisory, Regulatory Compliance, Testing Standards Enforcement, Safety Policy Implementation, Staff and Team Management, Personnel Supervision, Clinical Assay Execution

• Supervisory experience in a similar role.
• Experience working with Medi-Cal and private insurance  
• Proficient with MS Office Word and Excel.
• Proficient with supervision, service delivery, and case management fundamentals.
• Proficient knowledge of applicable laws.
• Strong people skills.
• Outstanding communication skills, both written and verbal.
• Excellent organizational, interpersonal, and teaching skills.
• Proven experience leading and managing a team.
• Thorough knowledge of community health care, community programs/services and first aid.

Qualifications: BA in Psychology with 5 years of Experience

• Experience working directly with disabled adults and/or the frail elderly
• Demonstrated ability to supervise intensive care management staff who work with adults with disabilities at risk of hospitalization, including those with complex medical conditions, mental health diagnoses, substance abuse, and physical rehabilitation needs
• Demonstrates understanding of behavioral health services and behavioral health interventions
• Demonstrated understanding of the health and psychosocial needs of this population
• Knowledge of community resources available for this population
• Demonstrated ability and willingness to take on program development projects
• Proven ability and willingness to mentor junior staff and provide leadership among peers
• Experience in a unionized environment is an asset.
• Working knowledge of MS Office software applications.
• Knowledge of the Patient Information Management System software

Qualifications: BA in Social Work with 4 years of Experience

• Excellent interpersonal and communication skills
• Must have Multitasking skills and be customer-oriented
• Demonstrated ability to lead people and get results through others
• Ability to plan ahead, organize, and manage multiple priorities
• Knowledge of QC logs and COLA accreditation
• Experience working in a Biotech, Pharmaceutical, or Health Care
• Experience in a team lead or supervisory role
• Experience working in a CLIA laboratory or other clinical diagnostics setting
• Supervised substance abuse counseling experience
• Proficiency in clinical documentation (DAP notes, treatment planning) 

Qualifications: BA in Nursing with 6 years of Experience

• Experience in urgent care or ER
• Experience with supervising and training clinical staff
• Excellent communication skills both verbal and written
• Leadership abilities collaborative, yet able to work independently
• Problem-solving and critical thinking skills
• Ability to handle complex and/or emotional situations
• Strong organizational skills, capable of multi-tasking, prioritizing
• Must have prior supervisory experience in a similar field.
• Spanish bi-lingual (in San Diego) is a HUGE 
• Strong computer proficiency

Qualifications: BA in Healthcare Administration with 3 years of Experience

• Prior experience with clinical laboratory specimen processing and related workflows 
• Must have the ability to interact effectively with a wide variety of Clinicians, Administrators, hospital personnel and outside contacts.
• Must have the ability to make logical, mature judgments and seek assistance 
• Must have the ability to promote a spirit of professionalism and performance excellence among the Lab Control staff.
• Must be proactive and have the ability to work independently within established framework.
• Must develop and maintain knowledge of clinical laboratory specimen processing procedures: Including specimen storage and shipment/delivery to other departments, hospitals and reference labs. 
• Must be sensitive to special clinical needs, including high priority fluids
• Must be able to effectively train and support Lab Control staff members in keeping with hospital policies and procedures.

Qualifications: BA in Public Health with 5 years of Experience

• Extensive nursing experience with emphasis in home care 
• Clinical management level experience with knowledge of P&L and ability to supervise, direct and mentor personnel.
• Demonstrates knowledge of Medicare, JCAHO criteria and standards.
• Proven ability to handle a satisfactory onsite survey.
• Acceptance and ability to demonstrate support the core values and goals of Agency.
• Ability to demonstrate flexibility, initiative and independent judgment.
• Ability to work with individuals to enlist cooperation of many people to perform/achieve a common goal.
• Ability to demonstrate critical thinking, observation, good written and oral communication skills.
• Ability to demonstrate problem identification & resolution skills.
• Ability to demonstrate positive customer service skills.
• CPR certified with American Heart Association or American Red Cross.

Qualifications: BA in Counseling with 4 years of Experience

• Possesses strong communication skills, both verbal and written
• Demonstrates critical thinking in problem resolution
• Highly developed organizational skills
• Strong attention to detail, process oriented and methodic
• Possesses the ability to interpret, adapt and apply all applicable guidelines and procedures
• Demonstrates sound judgment and the ability to work independently
• Ability to read, write legibly, and comprehend the written and spoken word in English
• Basic computer literacy and ability to effectively learn new software programs 

Qualifications: BA in Behavioral Science with 4 years of Experience

• Experience serving individuals and youth with serious emotional disturbances, co-occurring disorders, sexual trauma treatment and/or family systems therapy.
• Experience conducting treatment groups.
• Background and experience in working with diverse populations.
• Passion and enthusiasm for impact and results.
• Exceptional written and oral communication skills.
• Proficient in Microsoft Office Suite including Excel, Word, and Outlook.
• Excellent interpersonal skills and ability to collaborate with others 
• Experience in mental health and/or substance use disorders treatment.
• Strong clinical background and experience relating to DSM-5 diagnosis, various EBPs, and other clinical topics.

Qualifications: BA in Human Services with 3 years of Experience