Job Summary: 

• Performs as an experienced specialized worker, clinical sales support assignments for a limited number of modalities.
• Acts as an informal resource or (functional) supervisor for less experienced colleagues.
• Developing professional expertise, and applying company policies and procedures to resolve a variety of issues.
• Fully qualified professionals who have advanced beyond entry level.
• Have a working knowledge of clinical applications/technology.
• Frequently interacts with functional peer groups.
• Conducting presentations of technical information concerning specific application clinical areas.
• Works on problems of moderate scope where analysis requires a review of a variety of factors.
• Exercises judgment within defined procedures/practices to determine appropriate action.
• Builds productive internal/external working relationships.

Skills on Resume: 

• Clinical Expertise (Hard Skills)
• Leadership and Mentorship (Soft Skills)
• Problem Solving (Hard Skills)
• Professional Expertise Development (Hard Skills)
• Presentation Skills (Soft Skills)
• Interpersonal Skills (Soft Skills)
• Judgment and Decision Making (Hard Skills)
• Analytical Thinking (Hard Skills)

Job Summary: 

• Develop and execute training programs for clinical users in Image Guided Therapy in Nordics
• Customize the systems to the specific wishes of the users
• Be in close contact with project management, account management and the customer to maximize clinical performance.
• Deliver demonstrations, presentations, courses, workshops and talks to stimulate sales and improve customer knowledge level.
• Troubleshoot image quality and other problems related to scan protocols/product use 
• Assisting customers with the use of their Philips products.
• Drive the sales of educational services, upgrades, add-ons, options and other services in collaboration with Sales and Service.
• Become a recognized expert in product and clinical knowledge
• Continuously train yourself and keep up to date with the latest features, solutions and developments within the field.

Skills on Resume: 

• Training Program Development (Hard Skills)
• Customization of Systems (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Presentation and Demonstration (Hard Skills)
• Technical Troubleshooting (Hard Skills)
• Customer Support (Soft Skills)
• Sales Collaboration (Soft Skills)
• Subject Matter Expertise (Hard Skills)

Job Summary: 

• Develop, coordinate and execute action plans to promote products under responsibility both internally with sales employees and with customers.
• In coordination with the sales team, planning prospection strategies and looking for new business opportunities.
• Scientific and application support to current customers, with visits regularly.
• Support to the sales team for training of current and new customers
• Actively promote activities to the customers, to get evidence of the high performance of products by branding the products via Posters, publications, workshops, conferences, etc.
• Leading new projects in new segments, establishing relationships with key opinion leaders
• Coordinate marketing activities with headquarters and report to them.
• Take responsibility for Cost/Benefits analysis from the portfolio.
• Make and follow up technical offers for public tenders.

Skills on Resume: 

• Strategic Planning and Execution (Hard Skills)
• Business Development and Prospecting (Hard Skills)
• Technical and Scientific Expertise (Hard Skills)
• Training and Support (Hard Skills)
• Marketing and Promotional Activities (Hard Skills)
• Project Management (Hard Skills)
• Coordination with Headquarters (Hard Skills)
• Financial Analysis and Tender Management (Hard Skills)

Job Summary: 

• Experimental design, execution, analysis and interpretation of histology experiments.
• Perform histological stains, IHC / IF, or ISH on mouse and human tissue utilizing both manual and automated platforms.
• Slide imaging and fluorescence microscopy and Image quantification and analysis.
• Communicated to R&D and external customers on the application of projects related to the company's platform technology.
• Manage company-wide project requests and provide cross-functional communication for histology-related projects.
• Develop and implement new assays, and oversee sample data, logistics, and quality control processes.
• Supporting Product Management regarding product specifications
• Planning and validation of new software and hardware solutions
• Content planning and organization of application and product training for global sales partners
• Multiplication of technical and product knowledge utilizing the "Train-the-Trainer" concept
• Supporting application specialists worldwide in the development of local training and applications for end customers.
• Building a clinical network for respiratory care supplies business

Skills on Resume: 

• Experimental Design (Hard Skills)
• Histological Techniques (Hard Skills)
• Microscopy and Image Analysis (Hard Skills)
• Communication Skills (Soft Skills)
• Project Management (Hard Skills)
• Assay Development (Hard Skills)
• Product Management Support (Hard Skills)
• Training and Development (Soft Skills)

Job Summary: 

• Support R&D and Marketing teams in the pre-clinical V&V process
• Participate in the development of relevant surgical techniques
• Assist in the definition of OR setup and workflow recommendations for clinical usage of essential products.
• Schedule a demo with surgeons and hospital services
• Organize logistics, and set up the demo environment
• Participate in the setup of a Medical Education program
• Deliver the demo workflow and messages
• Check feasibility of installation in the building and the operating room (delivery access, surface, presence and positioning, power outlets and computer network, etc.)
• Control system integration within OR (interoperability/compatibility with other devices)
• Manage integration within the hospital IT structure (interoperability with hardware and DICOM compatibility)
• Follow the official acceptance process with the customer until the signature of the acceptance form by the Customer technical department

Skills on Resume: 

• Technical Knowledge in Medical Devices (Hard Skills)
• Project Management (Hard Skills)
• Clinical Understanding (Hard Skills)
• Customer Relationship Management (Soft Skills)
• IT Integration Skills (Hard Skills)
• Logistics and Operations Management (Hard Skills)
• Communication and Presentation Skills (Soft Skills)
• Quality Assurance and Compliance (Hard Skills)

Job Summary: 

• Organize customer training sessions for surgeons, PAs, nurses, X-ray tech
• Setup training workshops (dry labs of wet labs)
• Provide training on 2D/3D medical imaging and surgical navigation
• Provide training on the use of Essential Robotics devices and single-use instrumentation
• Participate in the production of training material
• Provide user support, either on-site, by phone, or by e-mail
• Identify and analyze the failure's root cause
• Coordinate additional repairs with the support of the maintenance team
• Perform preventive maintenance, including software and hardware upgrade
• Manage on-site relationships with reference centers (surgeons, OR staff, biomed staff,…)
• Collect and report user feedback
• Participate in the launch of new products at reference centers

Skills on Resume: 

• Training and Education Delivery (Hard Skills)
• Workshop Setup and Facilitation (Hard Skills)
• Expertise in Medical Imaging and Surgical Navigation (Hard Skills)
• Product Training and Support (Hard Skills)
• Training Material Production (Hard Skills)
• Root Cause Analysis (Hard Skills)
• Maintenance and Upgrades (Hard Skills)
• Stakeholder Relationship Management (Soft Skills)

Job Summary: 

• Educate and support the customer in the correct use of products, within the Ambulatory Care Channel portfolio ensuring continuing customer satisfaction and sales.
• Develop and nurture relationships with customers
• Liaise with physicians, technicians, nursing personnel and educators in the Irish hospital environment
• Commitment to the provision of quality patient-focused service alongside other members of the team.
• Service assigned accounts, and suggest/present new products and proactively develop new opportunities.
• Screen, evaluate and capitalize on business development opportunities.
• Prepare and deliver training and education programs to provide customers with comprehensive offerings of products.
• Participate in the completion of Tenders, working with others to ensure timely delivery.
• Generate sales to achieve maximum profitability/margins in line with delineated targets.
• Maintain appropriate and up-to-date product knowledge on the Company’s range of products and services to ensure accuracy of communications and strong reputation and credibility with all customers.
• Actively monitor competitor activities, existing and new products/services, pricing, and communication and promotion strategies and report back to Management on the same 

Skills on Resume: 

• Product Knowledge and Education (Hard Skills)
• Relationship Management (Soft Skills)
• Customer Service Orientation (Soft Skills)
• Business Development (Hard Skills)
• Training and Education Delivery (Hard Skills)
• Tender Management (Hard Skills)
• Sales and Negotiation (Hard Skills)
• Market Intelligence (Hard Skills)

Job Summary: 

• Develop, plan, and manage customer training programs.
• Coordinate and deliver on-site product and service training to customers and maintain customer relationships. 
• Be a strategic partner during pre and post-sales activities
• Leading or participating in product and service demonstrations and/or the design, implementation and monitoring of new products or services.
• Provide technical and clinical product insight during the sales process 
• Demonstrating product value to decision-makers to orchestrate a successful product conversion within the customer’s organization
• Improve customer satisfaction and product improvement by effectively communicating customer needs.
• Manage time efficiently and effectively to meet the needs of the customer and also of the business. 
• Prioritise tasks based on business needs.
• Maintain and develop strong business relationships with all key stakeholders and customers.
• Maintain accurate and timely records of all expense-related activities, reporting monthly by the 3rd working day of the month.
• Ensure on-time and accurate delivery of all reporting requests by the Manager.

Skills on Resume: 

• Training Program Development (Hard Skills)
• On-Site Training Coordination (Hard Skills)
• Strategic Partnership (Soft Skills)
• Product Demonstrations (Hard Skills)
• Product/Service Lifecycle Management (Hard Skills)
• Technical Insight (Hard Skills)
• Value Proposition Demonstration (Soft Skills)
• Customer Feedback Communication (Soft Skills)

Job Summary: 

• Provides direct support to facility product users and prospective users via phone/web meetings, ticket maintenance, and onsite visits
• Helps prepare product training materials and assists with facilitating training based on users' and the organization’s needs
• Coordinates training spaces, with appropriate equipment to ensure a suitable learning environment for new hires
• Complete new hire setup for the electronic medical record for all facilities
• Test system updates, new documents (notes, assessments, reports) in the system as assigned by manager
• Participates in an on-call rotation with the team to provide after-hours support, by checking and responding to tickets and answering the phone after business hours
• Attend leadership and staff meetings at the facility to provide updates, gather feedback related to the EMR
• Assist with problem-solving IT needs at the facility and escalate to the corporate IT department when necessary
• Provides go-live support on new updates and changes to the system
• Collects system change requests and submits for approval with the change approval board
• Provides continual analysis on workflow and demand to ensure that systems optimize productivity and accountability of users

Skills on Resume: 

• Technical Support Skills (Hard Skills)
• Training and Facilitation (Hard Skills)
• EMR System Management (Hard Skills)
• System Testing and Documentation (Hard Skills)
• After-Hours Support (Hard Skills)
• Communication and Stakeholder Engagement (Soft Skills)
• IT Problem-Solving (Hard Skills)
• Workflow Analysis and Optimization (Hard Skills)

Job Summary: 

• Frequent travel to customer sites to install and train customers on the use of medical devices
• Participate in trade shows and pre-sales events to promote the company line
• Coordinate evaluations and implementations with existing and prospective customers, and educate existing customers in the medical community
• Collaborate with customers and coworkers to develop clinical policies and procedures based on knowledge of regulatory requirements
• Maintain customer relationships via telephone, e-mail, and site visits
• Convey customer feedback and complaints relating to company products and services
• Troubleshoots product issues at facilities and identifies end-product usability issues
• Communicate customer feedback to the Director of Clinical Applications
• Communicate customer information and problems as well as opportunities to Technical and Business Development/Marketing Support teams.
• Extend support in practicums, professional forums and audio conferences.
• Fulfills all compliance responsibilities related to the position, including following all HIPAA guidelines when accessing, using and training the EMR

Skills on Resume: 

• Technical Expertise with Medical Devices (Hard Skills)
• Customer Training and Education (Hard Skills)
• Event Participation and Promotion (Hard Skills)
• Customer Relationship Management (Soft Skills)
• Regulatory Compliance Knowledge (Hard Skills)
• Problem Solving and Troubleshooting (Hard Skills)
• Effective Communication Skills (Soft Skills)
• Compliance Adherence (Hard Skills)

Job Summary: 

• Engage to develop customer training tools and offer relevant input for future products and services.
• Conduct individual or group user training to get all clinical staff used to the new system and address questions they have.
• Organize and deliver training through candidate screening workshops, forums and seminars.
• Coordinate with Service Organization teams and Project Manager for training sessions at the customer installation site.
• Exhibit product expertise during customer support and user training.
• Establish dates in advance and schedule with on-site support staff to be in place for the transition period to help with any lags, errors or troubleshooting.
• Complete administrative activities and ensure product demonstration support.
• After launch, ensure user and leader feedback to review the process, implementation and effectiveness of the new software or device to apply to future projects.
• Extend after-sales support of clinical devices.
• Coordinate with the sales organization in pre-and post-sales support for customers.
• Communicate with customers proactively improving customer satisfaction and loyalty.
• Communicate with customers to resolve problems and enhance customer satisfaction.

Skills on Resume: 

• Training Development (Hard Skills)
• Training Delivery (Hard Skills)
• Event Organization (Hard Skills)
• Coordination (Hard Skills)
• Product Expertise (Hard Skills)
• Support Planning (Hard Skills)
• Administrative Skills (Hard Skills)
• Feedback Management (Soft Skills)

Job Summary: 

• Support pre-sale activity by performing product demos and group presentations, and provide post-sale onboarding training and ongoing support to customers
• Educate various end-users on VIDA’s analytics applications and provide basic troubleshooting
• Identify opportunities for new product applications and provide feedback on product improvement to meet customer needs
• Develop internal and external materials to support the sale and training
• Maintain and update clinical tools
• Be responsible for training customers and installation of systems
• Perform demonstrations and provide (remote) customer training and support.
• Customer support after training and follow-up.
• Participate in the implementation of new products.
• Supporting pre-sales with trade shows and seminars.
• Attend and assist with trade shows and conference activities.
• Involvement in the sales process, to support the Account Managers.
• Be proactive in keeping abreast of current medical knowledge and technology related to VIDA solutions and pulmonary disease applications

Skills on Resume: 

• Product Demonstration and Presentation Skills (Hard Skills)
• Customer Training and Support (Hard Skills)
• Product Feedback and Improvement (Hard Skills)
• Material Development (Hard Skills)
• Clinical Tools Management (Hard Skills)
• System Installation and Training (Hard Skills)
• Remote Customer Support (Hard Skills)
• Medical and Technological Knowledge (Hard Skills)